Agency Intensive

Richard Hill

Richard Hill, CEO and Founder of eComOne and SEO Traffic Lab, chats to agency owners with fire in their belly, processes at their core and people in their hearts. Learn from people who are fiercely resilient and ambitious. Listen to their challenges, wins and their journey to find out what adds the magic to their agency.  Released once a month, these podcast episodes will be truly transparent and take you inside the busy minds of some of the biggest players in the industry.

  1. 2d ago

    E22: Kat Thomas - How to Get Your Brand Found in ChatGPT, The New Rules of PR

    25 years in PR. Two agencies. One very big decision. Kat started out in London at Cake. Then she headed to Australia for 12 months. She stayed 13 years. At 28, she founded One Green Bean in Sydney with backing from independent ad agency Host. It grew fast, winning Google, Nike, Uber and Diageo, plus Australia's biggest bank, supermarket and car brand. At around 50 staff, Havas came on board as a shareholder. In 2015 Kat moved back to London to open One Green Bean London inside Havas HQ. Havas later bought the business outright. Kat stayed on for two more years, then in 2025 she handed over the keys. Today she's the founder of Knock Three Times, an AI-first creative PR agency backed by Common Interest. Who's this episode for? You'll get a lot out of this one if you're being approached about investment or a sale and want to know what life with a network shareholder is really like. It's also for you if you're wondering when it's time to step away from a business you founded, or trying to work out how your clients will show up when their customers ask ChatGPT or Claude for an answer. The honest bits Kat doesn't gloss over the hard parts. She explains why she brought Havas in. Australia's market caps out on budgets, and she wanted bigger work on a global stage. She admits she was the biggest skeptic about moving into a ten-storey network tower. A year in, she toured warehouses in Shoreditch and Dalston to move the team out. Her team asked if she was mad. They loved the office. It was her first real lesson in how much the next generation's expectations had changed. When she resigned, she had a six-month notice period. She refused to spend five and a half months pretending nothing was happening, so she told her team and clients within three weeks. She also admits that, looking back, she probably should have travelled instead of going straight into writing a book. PR in the age of answers The second half gets into what Kat calls the holy trinity. Editorial coverage influences AI, and AI influences people. While the network conversation about AI was all about efficiency and headcount, Kat wanted something different. She wanted to build a comms business with AI baked in from day zero, focused on capability and specialism, not size. Knock Three Times runs on a private Claude Enterprise setup, plus three tools built in-house. Audit finds the editorial sources LLMs actually draw on for a category. Architect turns that into a media targeting strategy. Readiness scores press releases out of 100 for structure, newsworthiness, data and whether they read as AI-written. She also shares why a dog walker's blog in the West Midlands gets cited by LLMs for Butternut Box alongside national titles. She explains why LLMs recommend confidently in FMCG but stay cautious in health and finance. And she shows how a Readiness score dropping from 74 to 40 after client amends gives her an objective way to push back on a watered-down release. If you're thinking about your own exit, or how your agency stays relevant now that people ask AI for answers first, this one's packed with real, candid lessons Topics Covered: 0:25 – How Kat got into PR and founded One Green Bean in Sydney at 28 2:46 – Rapid growth: winning Google, Nike, Uber and Diageo 6:48 – Taking on Havas as a shareholder at 50 staff and opening One Green Bean London 12:35 – Deciding when to leave the business you founded, and why AI was the trigger 18:07 – Resigning, telling everyone straight away and going straight into writing a book 25:15 – Launching Knock Three Times: capability and specialism over headcount 30:30 – The age of answers and building the agency on Claude Enterprise 33:47 – Audit and Architect: finding the sources LLMs cite, from national titles to a dog walker's blog 39:37 – Readiness: scoring press releases out of 100 to stop them being watered down 43:29 – The PR tactics that will matter most for eCommerce brands

  2. Jul 14

    E21: Matt Burton & Russell Brockett - Retainers, Team Culture and AI: The Secrets to Agency Longevity with Rusty Monkey

    “Just don’t be a dick” is easy enough and potentially one of our favourite lines in this podcast, shortly followed by “we're actually two 80-year-old women" we can’t confirm or deny.  Here’s to another episode of Agency Intensive. It’s number 21 and Richard Hill sits down with Matt and Russell, co-founders of Rusty Monkey, an agency that’s been thriving for over two decades in the ever-changing world of digital services.  Together, they reflect on over 25 years of navigating recessions, technology shifts, evolving client demands, the pandemic and now the rise of AI “It can be a gaslighting jerk”. They manage all this while staying true to the kind of business and culture they want to build. Tune in as the conversation dives deep into the real keys behind sustainable agency growth: building resilient, profitable and enjoyable businesses that last, without getting caught up in vanity metrics or relentless headcount expansion.  If you’re looking to understand how to adapt, price creatively, build enduring client relationships, leverage events for business development and have a laugh, this episode is for you.  Time Stamps:  00:00 Sustainable agency growth tips 05:13 Balancing different services for stability 07:38 Balancing multiple services in agencies 11:33 Setting up project-based work 14:15 Discussing Budget Estimation Strategies 17:17 Sponsor message from Aristo Sourcing 22:02 Rethinking company structure 23:31 Finding our minimum viable audience 28:16 Challenges of Scaling a Business 31:16 Running events to win business 32:26 Growing the event's audience 38:33 Networking at events 42:41 AI impact on small businesses 44:53 Using AI for user experience 48:41 Casual and earnest AI users 51:33 Challenges in SEO and Digital PR 53:29 Changes in SEO and consumer behavior 57:52 Derek Thompson's book and TED Talk

  3. Mar 3

    E19: Anthony Barone - From Working in Pubs and Nightclubs to Scaling an International SEO Powerhouse

    “Ego Is the Enemy” Welcome to another episode of eCom@One with Richard Hill! In today’s conversation, Richard Hill sits down with Anthony Barone, co-founder of Studio Hawk and the driving force behind their UK expansion. Anthony Barone shares the remarkable journey of going from a career in hospitality to scaling Studio Hawk from a small Australian team into an international SEO powerhouse with offices in Melbourne, Sydney, London, and Atlanta. You’ll hear candid stories about rapid growth, building a company culture across continents, and why niche focus has been their biggest lever in sales and partnerships. Anthony Barone also opens up about the role of AI and large language models in the changing SEO landscape—and why mastering the fundamentals is now more important than ever. Whether you’re running an agency, building your own team, or just curious about the intersection of search, growth, and technology, this episode is packed with hard-won lessons, real-world advice, and a glimpse into what’s next for Studio Hawk. Let’s dive in! 00:00 "Falling Into SEO Career" 05:23 "Building Studiohawk From Scratch" 09:26 Scaling Sales for SEO Success 11:48 "Power of Specialism in Events" 14:03 Shoreditch Cool Commerce Event 17:45 "Building Networks Through Events" 23:12 "Advice for UK Agencies Expanding" 23:55 "Preparation for US Expansion" 26:56 "Planning International Business Expansion" 30:12 "Follow Core Values Intentionally" 35:25 "SEO Opportunities in the AI Era" 38:26 Navigating Marketing Challenges Efficiently 39:55 Shopify, Universal Protocol, Ads Update 43:22 "Ego Is the Enemy" Recommendation

  4. Feb 4

    E18: Mads Singer - From Founder Led Chaos to Scalable SEO Agency

    In this episode of Agency Intensive, Richard Hill sits down with Mads Singer, agency trainer and management consultant who's helped hundreds of teams move from founder-led delivery to repeatable, scalable operations. Mads breaks down why most brilliant SEOs stay stuck at the same revenue level year after year, what the "superhero syndrome" really costs your business, and the exact hiring sequence that prevents you from becoming the bottleneck. He explains the four business buckets every agency needs to master, why you should pick ONE marketing channel and go deep, and how to build repeatable SEO processes that scale. The conversation covers the three critical growth stages where most agencies get stuck (0-10, 10-25, and 25-50+ people), why writing SOPs yourself is killing your time, and how to hire specialists instead of trying to clone yourself. Mads shares real examples, including the roofing SEO who 3x'd his business in 12 months by going to industry events, and breaks down what it really takes to build a sellable, scalable agency. If you're a talented SEO stuck in delivery or an agency owner trying to break through revenue plateaus, this episode gives you the exact steps to scale without burning out. Listen to the full episode now, and don't forget to hit subscribe. **Topics Covered** 00:00 Introduction 02:07 Why talented SEOs struggle to scale 03:13 Mads' background: From IBM to agency consulting 07:03 The four business buckets: Sales, marketing, operations, finance 08:04 The superhero syndrome killing your growth 13:38 Finding your ONE marketing channel 18:05 The roofing SEO case study: 3x growth in 12 months 20:36 Sponsor: Aristo Sourcing 21:38 Key hires for scaling from 5 to 20+ people 24:30 Building culture with your first hires 28:24 SOPs: What the gurus get wrong 34:34 Leadership challenges scaling £1M to £5M 35:05 Three growth stages where agencies get stuck 46:31 Starting an SEO agency from scratch today 47:19 The ONE process framework 50:02 Breaking down processes for specialization 51:40 Hiring specialists vs. cloning yourself 53:26 Book recommendation: First, Break All the Rules 54:14 Where to find Mads Singer

  5. Jan 5

    E17: Aaron Hutchinson - Stop Pitching, Start Closing: The Four Conversations Framework for Agency Sales

    From wasted pitch decks to strategic conversations that close. Aaron Hutchinson reveals the Win Without Pitching methodology that's helping agencies stop gambling on low-probability pitches and start winning profitable clients through expert positioning instead of endless presentations. Aaron Hutchinson is a sales consultant and trainer specializing in the Win Without Pitching methodology for creative agencies and professional services firms. Based in the UK, Aaron helps agency owners and their teams move from reactive order-taking to strategic expert positioning through the Four Conversations framework. After years as Managing Director of a creative agency, Aaron founded The Hutch Consultancy to address the industry's most persistent challenge: winning new business profitably without wasting resources on futile pitches. This podcast episode is relevant to you if you're an agency owner struggling with new business, tired of losing pitches you spent days preparing for, finding it difficult to have confident pricing conversations, or trying to hire and train salespeople who can sell expertise rather than just deliverables. Find out why your pitch win rate is probably lower than you think, what the "three years from now" question unlocks in sales conversations, and why presenting three options beats a single proposal every time. Aaron reveals the frameworks that separate expert agencies from vendor agencies, introduces RAB (Revenue Above Budget) as the metric that actually matters, and explains why 25,000 UK agencies are competing in a market more crowded than McDonald's locations. If you're serious about transforming your agency's sales process or finally cracking the code on profitable new business without soul-destroying pitch work, this episode delivers practical, immediately actionable frameworks. Topics Covered: 00:00 - Introduction: The agency world's oldest question 02:28 - What challenges are agencies facing with sales and new business? 04:18 - Why there are 25,000+ agencies in the UK (more than McDonald's!) 07:22 - The two-year email: How long-term positioning pays off 09:32 - Why pitching is gambling (and the real win rates you're facing) 12:44 - What is Win Without Pitching and why does it work? 14:06 - The Four Conversations framework explained 19:50 - The magic question: "We're having coffee three years from now..." 24:58 - Expert vs Vendor: The doctor analogy 28:08 - Pricing conversations: Why money talks are so uncomfortable 31:42 - The secret to avoiding awkward "we don't have that budget" moments 33:19 - The power of options: Why three is the magic number 38:18 - RAB: Revenue Above Budget explained 42:02 - Staying resilient in agency sales: Avoiding soul-destroying work 45:25 - Conversations not presentations: Why we don't use decks anymore 47:45 - Book recommendation: The Four Conversations by Blair Enns

  6. 12/03/2025

    E16: Angelo Zanetti - Building Software That Actually Works

    From necessity to 20 years of building software that adapts to businesses, not the other way around. Angelo Zanetti co-founded Elemental during the dot-com crash and turned it into a Cape Town powerhouse that refuses to compromise on quality, security, or in-office culture. Angelo Zanetti Angelo Zanetti is the co-founder and co-CEO of Elemental, a web and software development agency based in Cape Town, South Africa. With over 20 years of hands-on experience, Angelo has built a lean team of 25 specialists who focus on creating bespoke software solutions that truly fit how businesses operate, rather than forcing businesses to adapt to off-the-shelf tools. This podcast episode is relevant to you if you're building software products, running a development agency, scoping MVPs, or trying to understand why that vibe-coded prototype isn't production-ready. Find out why founders bloat their MVPs with non-core features, what happens when someone hands Angelo a Replit prototype with no brakes, and why Elemental's entire team works in-office five days a week in an increasingly remote world. Angelo shares the realities of digital transformation, the security nightmares hiding in AI-generated code, and why great SEO has driven their lead generation for two decades. If you're serious about building software that scales or positioning your agency to stand out, this episode delivers practical, battle-tested advice. Topics Covered: 1:07 - How Angelo got into the agency world out of necessity during the dot-com crash 2:25 - Meeting Richard in a Harry Potter-esque location overlooking King's Cross 4:18 - The current setup: 25 people, lean and mean in Cape Town 5:26 - Why COVID was actually good for Elemental's business 6:59 - The advantage of having strong technical backgrounds as co-founders 8:05 - How SEO has been their secret weapon for lead generation 9:51 - Doing exceptional work leads to referrals and repeat business 10:38 - The mistake of trying to be everything to everyone 11:16 - MVPs and the patterns Angelo sees when founders first approach them 12:33 - Why founders jam-pack MVPs with nice-to-have features 14:04 - The "build it and they will come" fallacy 15:55 - Walking through the Change Cars project: competing with Autotrader 18:55 - How the market tells you what features to build next 21:22 - Philosophy: software should adapt to the business, not the other way around 25:18 - Why off-the-shelf tools force businesses into broken workflows 28:21 - The commercial model: discovery, build, then ongoing support and maintenance 32:01 - Why Elemental keeps everyone in-office five days a week 36:06 - The advantages: culture, collaboration, mentoring, and quality control 38:53 - The major challenge: hiring in a world that wants remote work 42:18 - How Angelo stays connected to the technical side without writing code anymore 43:18 - The reality of vibe coding: it looks good but has no brakes 46:32 - Security nightmares in AI-generated prototypes 48:07 - Using AI tools like Copilot and Cursor responsibly 50:58 - Building SEO calculators with vibe coding versus proper development 52:18 - Advice for agencies looking to scale: stop being too generalist 55:23 - Positioning yourself as a specialist and marketing to that niche 57:24 - Book recommendation: $100,000,000 Offers by Alex Hormozi Learn more about scaling your agency at eComOne.com

  7. 10/13/2025

    E15: Mikey Emery - Scaling to 120+ Staff, Investing in AI & Why A Decision is Better Than No Decision

    From a ski slope conversation to 120+ staff. That's the journey of Impression, one of the UK's fastest-growing performance marketing agencies. Mikey Emery started in a server room with three co-founders and built an agency that's broken through every glass ceiling—staying profitable, debt-free, and people-first the entire way. Mikey Emery Mikey Emery is the Commercial Director and co-owner of Impression, a performance marketing agency with offices in Nottingham, London, and Manchester. After joining the founders in 2014, Mikey has been instrumental in scaling the business from 4 people to over 120 staff while maintaining a relentless focus on automation, AI, and client-centric delivery. This podcast episode is relevant to you if you're navigating agency growth, struggling with team structure, or wondering how to invest in automation without losing the human touch. Find out how Impression restructured from channel-based teams to client-centric pods, why they paused client billing during COVID (and grew 50% anyway), and what it really takes to launch into the US market as a UK agency. Mikey shares the honest truths about leadership evolution, making decisions even when you're not sure, and why learning from pitch losses has driven more change than celebrating wins. If you're serious about scaling your agency while keeping culture intact, this episode is packed with real, usable lessons. Topics Covered: 1:34 - How Mikey got into the agency world (and why his e-commerce business failed) 3:37 - From bedroom freelancers to first office in 2014 4:46 - Growing from 4 people to 120+ staff across three UK offices 6:22 - The step changes that pushed through growth glass ceilings 8:00 - Why moving into an office space was a pivotal moment 10:18 - Winning seven-figure accounts that changed the trajectory 12:24 - How servicing bigger clients is less operationally complex than you think 14:13 - Splitting time as Commercial Director across growth, marketing, and client services 15:54 - Using data and forecasting to stay 95% accurate on the next 4 months 18:55 - Leadership evolution: from impatient decision-maker to trusting the team 21:22 - Why "a decision is better than no decision" became his guiding principle 23:22 - The agency's approach to AI and automation (it's been core for 10 years) 26:32 - Launching their proprietary AI content production tool 29:19 - Investing in full-time developers and data scientists to build tech in-house 32:16 - The US expansion: why every state is its own country 34:24 - Going from UK-based clients marketing in the US to building a proper US presence 36:02 - Setting up offices in New York, Chicago, Atlanta, and Miami 40:14 - The biggest challenge: COVID and the decision to pause client billing 43:52 - Why they chose not to furlough staff and how it paid off 46:59 - The importance of having a war chest of cash reserves 47:58 - What's on the roadmap: US growth, AI acceleration, and restructuring into pods 49:41 - Moving from 20+ people on accounts to lean, client-centric pod structures 52:40 - One piece of advice: Make a decision, even if it's wrong 53:47 - Why failures drive more change than successes 54:26 - Book recommendation: The Good Company by Arthur Blank

About

Richard Hill, CEO and Founder of eComOne and SEO Traffic Lab, chats to agency owners with fire in their belly, processes at their core and people in their hearts. Learn from people who are fiercely resilient and ambitious. Listen to their challenges, wins and their journey to find out what adds the magic to their agency.  Released once a month, these podcast episodes will be truly transparent and take you inside the busy minds of some of the biggest players in the industry.