The Tourism RESET

Rebecca Woolford
  • 5.0 (1)
  • Places & Travel
  • Updated Weekly

A show where tourism professionals learn from leading global experts across cultures and perspectives to challenge conventional thinking, make effective future-ready business decisions, and create meaningful change across the industry.

  1. Aug 6

    47. Tourism Leakage: Where Impact Claims Fall Short With Ewan Cluckie

    If community tourism is part of your business, if community impact matters to you in the places you operate, or if you publish impact reports - this episode is for you. My guest today is Ewan Cluckie, co-founder of Tripseed, a majority locally-owned, women-owned DMC based in Thailand. Tripseed recently became the first tourism operator in Asia to receive the Fair Tax Mark and is the first business anywhere in the world certified under the Fair Tax Foundation's new standard. Here's what stayed with me after this conversation... 🌍 Why zero leakage is not the goal and why not all economic leakage is so called 'bad' 🌍 Why some "community impact" claims are, in Ewan's words, "nonsense" - and what it would take to know if yours holds up 🌍 Why economic leakage remains the BIG elephant in the tourism industry - going unnoticed, missing from impact reports, conferences and boardrooms 🌍 What Ewan discovered behind the scenes of some of the leading sustainability certifications and that made him walk away from B Corp Coming to The Tourism Reset an on-demand Masterclass dedicated to this topic, packed with further insights, leading expertise and practical tools for your business, plus real-world case studies to get inspired from. Create your login today to gain access when it lands. Enjoyed this episode? Explore 40+ Masterclasses from the industry's leading minds at thetourismreset.com. Video-first. On-demand. Access for All.

    47. Tourism Leakage: Where Impact Claims Fall Short With Ewan Cluckie

  2. Jul 23

    46. Biophilic Design: What Most Hotels Are Missing With Professor Willy Legrand

    What's behind a hotel lobby that invites in a full-body exhale from its guests, and another that does the opposite? The answer? Already written into their nervous systems and missing entirely from most business strategies and ROI docs. My guest today is Dr. Willy Legrand, Professor, author, and speaker based in Germany, where he's been teaching sustainability in hospitality for over two decades. In this episode, you'll discover what his garden tells us about him that his prolific academic career cannot. Here's what stayed with me after this conversation: 🌍 What biophilic design is, what it isn't, and why it matters to your hotel, lodge, resort 🌍 The hotel lobby that fooled Willy, until it didn't, and why he left feeling disappointed 🌍 How architects and hotels can hijack biophilic design, and what it costs them 🌍 The overlooked research on hotel back-of-house spaces, where staff spend time To find out more about the Hotel Yearbook mentioned inside this episode, click here. *This episode is powered by Your Nature Anew, where tourism meets wellbeing. Ready to learn more? Explore Masterclasses or the 5-Min RESET series from the industry's leading minds at thetourismreset.com. Video-first. On-demand. Zero Barriers To Access.

    46. Biophilic Design: What Most Hotels Are Missing With Professor Willy Legrand

  3. Jul 9

    45. The Stories Tourism Hides With Professor Sandro Carnicelli

    How does tourism hide the voices of communities on main tourism routes? And what happens when this industry is a vehicle to bring back lost stories and heritage instead? My guest today is Professor Sandro Carnicelli, who teaches tourism at the University of West Scotland. Born in São Paulo to an Italian family, he completed his PhD in New Zealand, today he calls Scotland home. A journey that's shaped years of research and teaching - including his mapping of 50 tourism routes across southern Brazil, a project that connects deeply to his own heritage and, as he puts it, touches his soul. Here's what stayed with me after this conversation 🌍 A powerful answer to "what does decolonising tourism actually look like?" - the first step any of us can take, whatever your role or the size of your business. 🌍 What Sandro discovered mapping 50 tourism routes across southern Brazil - the histories and stories tourism so often chooses to hide rather than acknowledge. 🌍 The anti-tourism attraction in Brazil that flips the script and engages visitors to confront a version of history the standard tour and usual narrative leaves out. 🌍 How domestic tourism in Algeria is helping communities reconnect with their identities, stories, culture and way of life that colonisation almost erased. Enjoyed this episode? Explore 40+ Masterclasses from the industry's leading minds and voices at thetourismreset.com. Video-first. On-demand. Zero barriers to access. You can connect with Sandro on linkedin.

    45. The Stories Tourism Hides With Professor Sandro Carnicelli

  4. Jun 25

    44. From Five Stars To Five Senses With Beàta Szablics

    What does it mean to really 'arrive' in a place? And what's the compelling business case for stillness in tourism? Some of what we'll explore in today's episode... My guest today is Beáta Szablics, a tourism business strategist, experience designer, and certified forest therapy guide. She was the first-ever guide to host nature therapy sessions on the icy continent of Antarctica. Most tours or hotel experiences are built on motion. Beáta's work does something quote different. Her work is already enabling guests around the world to truly connect with a place, and to themselves. Here's what stayed with me after this conversation... 🌍 What Beáta means by place-based sensory experiences, why it's one of the most underused tools in tourism for guest engagement. 🌍 How to make the business case for slowing down in an industry where the entire model has been built on more, and why demand is growing for experiences like this. 🌍 Why guests are sharing that the most powerful moment of their entire trip is moving from 'doing' to 'being', and what that means for the future of designing travel experiences. This episode is powered by Your Nature Anew, where tourism meets wellbeing. Enjoyed this episode? Explore 40+ Masterclasses from the industry's leading minds at thetourismreset.com. Video-first. On-demand. Access for All.

    44. From Five Stars To Five Senses With Beàta Szablics

  5. Jun 11

    43. From Climate Dread To Direction With Dr. Thomas Doherty & Jeremy Smith

    The New York Times called Dr Thomas Doherty (author of Surviving Climate Anxiety) the most prominent American advocate of eco psychology. Jeremy Smith is co-author of the Glasgow Declaration on Climate Action in Tourism and has spent more than 20 years at the front line of tourism's response to the climate crisis. This episode goes somewhere most industry conversations and sustainability conferences don't. Not the spreadsheets, not the pledges - but the psychological reality of operating in an industry navigating one of the defining tensions of our time. This episode is powered by Your Nature Anew, where tourism meets wellbeing. Beàta Szablics supports hotels, tour operators, agencies, DMCs and DMOs to move beyond five stars to five senses. Find out more at yournatureanew.com Here's what stayed with me after this conversation... 🌍 Why the anxiety you feel about the climate and nature (as someone working in tourism) isn't a weakness, why it's a healthy sign and what it's actually telling you 🌍 What's missing from most tourism businesses' climate response that no emissions spreadsheet will ever fix! 🌍 What Jeremy witnessed on a small island off the coast of Cornwall that completely changed how he sees tourism's role in the world to come 🌍 The three-step framework Thomas uses with clients navigating climate anxiety — and how to apply it to where you are right now Enjoyed learning from Dr. Thomas and Jeremy? Catch their 5 Minute Reset over at The Tourism Reset. Access on-demand Masterclasses from 40+ of the industry's leading voices. Video first. Zero paywalls. thetourismreset.com. Timestamps: 00:00 Introduction to Climate Anxiety and Eco-Anxiety 06:56 Personal Journeys: Thomas and Jeremy's Experiences 15:11 Understanding Eco-Anxiety: A Healthy Response 24:04 Navigating Climate Anxiety in the Tourism Industry 34:59 The Human Connection: Emotions vs. Technical Solutions 38:55 The Power of Duality in Environmental Perspectives 41:14 Gendered Perspectives on Nature and Nurturing 43:34 Complexity and Connection in Environmental Education 46:55 Navigating Climate Distress and Information Overload 49:33 Finding Grounding in Nature and Local News 51:06 Slowing Down in an Accelerated World 56:10 Environmental Identity and Personal Connection to Nature 01:01:19 Engaging with Nature Through Tourism 01:06:25 The Role of Tourism in Climate Awareness 01:11:24 Identifying Personal Environmental Identity 01:14:03 Personal Practices for Grounding and Reconnection

    43. From Climate Dread To Direction With Dr. Thomas Doherty & Jeremy Smith

  6. May 28

    42. Truths the Aviation Industry Hopes You'll Miss With Ex-Pilot Katie Thompson

    Join Katie Thompson and a panel of leading experts live on the 2nd of April for Rethinking Flying, a live learning event only at thetourismreset.com. Or catch the recording. What truths would the aviation industry rather you didn't know? In this episode we find out. This week I sat down with Katie Thompson. Twenty years in the cockpit. Head of Flight Safety at NetJets. Responsible for hundreds of aircraft and thousands of pilots. An insider. And someone who walked away from a career she loved. Katie isn't criticising or finger pointing from the outside. She's here to create change and share the solutions which already exist. Including how to reduce aviation emissions by up to 50%, today. Not as a promise of tomorrow. Want to learn more and equip yourself with the facts? A brand new MASTERCLASS on this topic drops in spring 2026, developed with leading researchers, professors and experts. Available only at thetourismreset.com If you'd like to read the book Katie recommended: All We Can Save - Katharine Wilkinson & Ayana Elizabeth Johnson (Editors)

    42. Truths the Aviation Industry Hopes You'll Miss With Ex-Pilot Katie Thompson

  7. May 14

    41. The Three Eras of Tourism With Tina O'Dwyer

    Is tourism growing for the sake of growing? Who benefits? And who pays the cost? Just some of the questions we unpack in this episode. This week I sat down with Tina O'Dwyer from Ireland, a renowned strategic advisor in tourism, and one of the few people I've heard put vulnerability and leadership in the same sentence in this industry. Find out why that matters more than you think. Why this is worth a listen: 🌍 The three eras of tourism, what the era of navigation means and why you need to know this to make sense of what you're probably feeling right now 🌍 Why vulnerability and leadership belong in the same sentence, and what that really means for how we lead 🌍 Why someone said to Tina "stewardship is on all our policy documents but we don't know what it means" and why that gap matters more than you think If what you've been hearing on the podcast resonates with you, join us over at thetourismreset.com. On-demand video learning built for tourism pros, teams and students, where the world's leading voices and experts come together on the topics shaping the future of the industry.

    41. The Three Eras of Tourism With Tina O'Dwyer

  8. Apr 30

    40. Turtle Island, Not North America With Dr. Lyla June

    Welcome back to The Tourism RESET with me, your host, Rebecca Woolford. My guest today is Dr. Lyla June Johnston, aka Lyla June, an Indigenous musician, author, and activist of Diné nation and European heritage. Lyla’s creativity and passion have engaged audiences around the globe. She blends her study of Human Ecology at Stanford with doctoral research focused on how pre-colonial Indigenous Nations shaped Turtle Island (now called the Americas). Lyla’s wisdom and guidance have completely reshaped how I think about the tourism industry. Here's what you'll discover in this episode: 🌍 What Turtle Island really means, and why understanding this is foundational for anyone promoting travel in North America 🌍 How generational trauma shapes Indigenous communities, and why tourism professionals and businesses need this context to shape how we see the world 🌍 Three key challenges Indigenous communities face, and how tourism done right can support regeneration rather than extraction 🌍 The critical Indigenous principles of solidarity and reciprocity Enjoyed listening? Visit thetourismreset.com, on-demand video learning for tourism pros. A great place to begin is the 5 Minute Reset series, (one expert, one topic, less than five mins).

    40. Turtle Island, Not North America With Dr. Lyla June
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About

A show where tourism professionals learn from leading global experts across cultures and perspectives to challenge conventional thinking, make effective future-ready business decisions, and create meaningful change across the industry.

Information

  • Creator
    Rebecca Woolford
  • Years Active
    2024 - 2026
  • Episodes
    47
  • Rating
    Clean
  • Copyright
    © Copyright 2026 Rebecca Woolford
  • Show Website
    The Tourism RESET

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