In this episode of the Charity Changemakers Podcast, Adam is joined by Kathryn Ward, a people leader, consultant, interim, fractional and coach who spent six years as Chief People Officer at Guide Dogs before founding her own consultancy, Zephyr People. Kathryn shares the moment a headhunter first called about the Guide Dogs role in January 2019 - and why she turned it down, convinced she didn't have the right background. By the time they called back in April, a shift from a fixed to a growth mindset had changed her answer, and it shaped how she's approached every big career decision since. Together, Adam and Kathryn unpack: Why she nearly said no to the job that defined her charity careerThe gendered confidence gap behind that hesitation, and how she moved past itWhy "you have to like people to be good at HR" is a mythTrusteeship as the smartest, lowest-risk way to test a move into the sectorThe breadth and loneliness of sitting on a charity exec teamWhy charity leaders need more peer-to-peer networks, not fewerLeaving Guide Dogs to build Zephyr People - a portfolio life of consultancy, interim work and coachingBurnout, trauma-informed coaching, and why change is so hard for people who've self-actualised through their cause Kathryn also reflects candidly on loneliness in leadership, the staff reps she still stays in touch with more than former senior colleagues, and why making space for quieter voices has become central to how she leads. This is a warm, practical conversation for anyone weighing a move into the charity sector, sitting on the fence about a trustee role, or wondering whether "good enough" really is good enough to take the next step. Takeaways Career journey from commercial HR into the charity sectorImposter syndrome and the shift to a growth mindsetThe realities - and the myths - of a career in HR and people leadershipTrusteeship as a deliberate route into charity leadershipThe breadth and complexity of sitting on a charity exec teamPortfolio careers - consultancy, interim work, fractional roles and coachingPeer-to-peer networks and why the charity sector needs more of themBurnout, trauma-informed coaching and leading through changeInclusive leadership and making space for every voice Chapters 00:00 Introduction and quickfire questions07:11 The phone call that changed everything - falling into charity leadership10:46 Overcoming imposter syndrome to become a Chief People Officer18:40 Why trusteeship is the smartest way in from commercial22:17 The hardest part of stepping up - holding the breadth of an exec role26:58 The power - and the gap - in charity peer-to-peer networks32:06 Leaving Guide Dogs and launching Zephyr People35:53 Coaching, burnout and why change feels so hard in charity culture38:40 Leadership lessons learned the hard way If you enjoyed the episode, please like, share and leave a review. Your support helps more charity leaders and changemakers discover the show. #CharitySector #CharityLeadership #NonProfitLeadership #CharityCareers #HRLeadership #PeopleAndCulture #Coaching #CharityChangemakers