Banking Reinvented

Backbase

In the weekly “Banking Reinvented” podcast, host Tim Rutten welcomes senior executive changemakers from around the globe, unpacking what works and what doesn’t. You’ll learn how banks can harness the power of AI to drive remarkable growth while setting themselves free from their legacy systems, clunky processes, and status-quo thinking. Tune in each week to get valuable insights into the future of banking. Explore more resources in the Banking Reinvented content hub: https://www.backbase.com/insight/podcasts?utm_source=Organic_Social&utm_medium=Spotify

  1. 2d ago

    Managing the RM transition for commercial banks, with West Monroe’s Tom Collins

    Tom Collins is a Senior Partner and National Commercial Banking Practice Lead at West Monroe, a consulting firm with 250 banking professionals working across commercial lending, credit and risk, treasury management, and payments.  In this episode of Banking Reinvented, Tom joins host Tim Rutten to make the case that advancements in AI are pushing commercial banking to an inflection point, and the distance between the banks moving and the banks watching is compounding. The conversation covers the generational shift in commercial client expectations that most banks are still underestimating, the growing competition to find and own the white space in client relationships, and the cautionary tale of banks that convinced themselves strong relationship management was a reason to move slower on technology. Tom also gets specific about what AI looks like in production: continuous portfolio monitoring that catches emerging risk and attrition signals before they become problems. He also walks through why banks that get the technology right but leave their people unprepared for what comes next are only solving half the problem. Curious to find out more about AI in banking? Check out our content hub.

  2. Jul 7

    Why your AI strategy is stalling: Architecture, readiness, and board pressure with Endava's Eugene Deeny

    92% of bank leaders feel prepared for agentic AI, but only 36% have funded strategies to act on it. Meanwhile, 87% of AI-related projects never make it to production.  In this episode of Banking Reinvented, recorded live at ENGAGE Americas in Nashville, host Tim Rutten sits down with Eugene Deeny, Principal Industry Advisor at Endava, to explore what stands between banks and AI at scale. Eugene argues that the gap between strategic intent and operational readiness is an architectural problem that decades of incremental improvement within fragmented operational silos have made significantly harder to close.  The digital transformation journey of the last decade and the AI journey share the same prerequisites, but the difference is that AI is not giving anyone a decade to get there. The conversation also covers what it takes to organize a bank for AI adoption, why governance and transparency matter more than organizational structure, and why the institutions that will lead are the ones addressing the constraints that have always been there.

  3. Jun 25

    Building Albania's first digital bank with JetBank's Fatbardha Rino

    After more than two decades inside established banks, Fatbardha Rino founded JetBank - Albania's first fully licensed digital bank - to build what she had always believed banking could be.  In this episode of Banking Reinvented, host Tim Rutten sits down with her to unpack what it takes for a bank to go from initial setup to live operations in six months, without branches, legacy debt, or inherited processes. Fatbardha speaks about the decisions that made that possible - from hiring for character and emotional readiness over experience alone, to outsourcing development and IT entirely, to designing the full architecture upfront and confirming what was genuinely needed before buying anything. The episode also covers how JetBank chose its hero products based on specific customer behavior in the Albanian market, and why 50,000 people registered on the waiting list in the first two to three weeks - before the bank had processed a single transaction.

  4. Jun 18

    What neobanks get right and incumbents keep missing, with Theodora Lau, Unconventional Ventures

    Theodora Lau spent 20 years in telecom and tech before turning her focus to the well-being of consumers at the intersection of technology and money. She is the founder of Unconventional Ventures and author of Banking on Artificial Intelligence, and she has spent the last decade exploring what it means to serve a consumer well. In this episode of Banking Reinvented, Theodora joins host Tim Rutten to make the case that the shift in consumer behavior is already happening, and most banks are not in the room when it does. 51% of AI users are already asking financial questions through AI tools, and the institutions not showing up in those results are missing the signals, the data, and the relationship moments that everything else depends on. The conversation covers the structural gap between neobanks and incumbents, why Nubank's 113 million customers are a product of asking different questions rather than building different products, and why the real threat to traditional banks is not a dramatic exodus but silent attrition. Curious to find out more about AI in banking? Check out our content hub.

  5. Jun 11

    How fragmented banking systems became fraud's best weapon, with Feedzai’s Pedro Bizarro

    Pedro Bizarro has spent 15 years building the AI systems banks use to make real-time decisions on billions of transactions. As Co-Founder and Chief Science Officer at Feedzai, he has seen what responsible AI requires. In this episode of Banking Reinvented, Pedro joins host Tim Rutten to make the case that safety, fairness, and accuracy in AI are engineering decisions made at the start of the build, not compliance checkboxes added at the end. He walks through FairGBM, Feedzai's open source model that optimizes simultaneously for decision quality and fairness across age and gender, and why the industry was wrong when it told him he had to choose between the two. The conversation covers the asymmetry between banks and fraudsters, why fraud has become one of the top crimes in the world surpassing heroin and cocaine, and why the answer has to involve anonymous cross-institutional data sharing. Pedro also introduces RiskFM, Feedzai's new foundation model purpose-built for financial crime - designed from scratch for millisecond inference at banking scale, not adapted from LLM architecture built for something else entirely. Curious to find out more about AI in banking? Check out our content hub

  6. Jun 4

    Why simplicity wins in banking transformation: Dirty data, feature parity, and the wild west of AI with Aequilibrium’s Adrian Moise

    The credit union sector is consolidating quickly. In the United States alone, a sector that once counted over 20,000 institutions has shrunk to around 4,000. In Canada, the number has fallen below 300.  In this episode of Banking Reinvented, recorded at ENGAGE Americas in Nashville, host Tim Rutten sits down with Adrian Moise, Founder and CEO of digital transformation firm Aequilibrium, to explore what it takes to survive and thrive in this environment. Adrian challenges some of the most deeply held assumptions in the industry. Feature parity, widely treated as a non-negotiable during mergers and platform migrations, is in his view one of the most expensive decisions a credit union can make. He argues that it imports legacy baggage, stifles differentiation, and risks stripping away the very value proposition that made an acquired brand worth buying in the first place.  He also argues that even though the topic of AI dominates every conference agenda in financial services, most institutions remain stuck in pilots and limited sandboxes. More often than not, the obstacle is the data. Dirty, fragmented, and unintegrated, it does not get cleaner when you add an AI layer on top. Instead, it gets amplified. Tune in to also learn why in today’s market, the speed at which an organization learns is one of the most consequential advantages, and how the institutions best positioned to lead are running the cycles of iteration - shipping, learning from real users, and improving continuously.  Adrian Moise, Founder and CEO of Aequilibrium, on why feature parity is a trap, what AI governance really looks like in practice, and how credit unions can compete in a market consolidating faster than most leaders are willing to admit. Website excerpt

  7. May 28

    High-touch, high-stakes: rethinking client relations in investment banking with Fatima Mansoor

    Season 2 Episode 2 of Banking Reinvented steps into a world where client bases are smaller, relationships run deeper, and every interaction carries more weight - investment banking. Host Amjad Ramahi sits down with Fatima Mansoor, Head of Client Relations at SICO, a leading regional asset manager and investment bank based in Bahrain. With nearly two decades at the firm - from broker to leading client relations - Fatima brings a practitioner's perspective on how client expectations have evolved and what it actually takes to bring AI into a high-touch, trust-driven business. Together, they explore how SICO is using AI to handle the admin and analysis so relationship managers can focus on high-value client engagement, why the hybrid model - digital tools and human advisory working as one - delivers a better experience than either alone, and what it takes to shift mindsets in an industry where people still see AI as a threat rather than an enabler. Tune in to hear how SICO is rethinking client relations, navigating cultural nuances across the Middle East's diverse client base, and putting the client at the center of every technology decision. Check out our content hub Timestamps(00:00) – Welcome to the "Banking Reinvented" podcast (00:46) – Introduction to Fatima Mansoor (02:03) – How client expectations have evolved over two decades (04:34) – Building trust through technology, not despite it (06:25) – The hybrid model: AI and human advisory working as one (08:26) – Understanding what clients actually expect (09:05) – AI in action: portfolio insights, self-service, and 360 client views (10:42) – Why human interaction still matters - and how AI makes it better (13:04) – Removing friction: faster decisions, better client outcomes (15:56) – Personalizing the investment experience at scale (17:23) – Building an agile ecosystem for the next 5-10 years (19:31) – The biggest barrier to AI adoption: mindset, not technology (21:49) – Proving value through real test cases, not roadmaps (25:04) – Why transformation has to be driven from leadership (29:23) – Advice for driving change from within (29:44) – Using AI to strengthen regional culture and identity (32:07) – Personalizing across a diverse, multicultural client base (34:22) – The biggest opportunity ahead: hybrid, personalized, ethical (34:58) – Final words: every decision starts and ends with the client

  8. May 21

    The UK's largest fintech transformation with Lloyds Banking Group's Suresh Balaji

    Suresh Balaji, Group CMO of Lloyds Banking Group, joins Banking Reinvented to unpack what it really takes to run a fintech transformation at the UK’s largest digital bank. The conversation covers restructuring a 250-year-old bank into agile cross-functional platforms, rolling out enterprise AI to 45,000 employees, and launching new brand platform "Bank on Lloyds."  He also walks us through "Project Turing," Lloyds' blind experiment putting human creatives, AI engineers, and a hybrid team against each other to deliver the same campaign brief, judged by a jury that included behavioral economist Rory Sutherland.  Plus, you’ll learn about the Three T's framework he uses to navigate transformation and the Royal Society motto that guides how he thinks about AI tools.

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Ratings & Reviews

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About

In the weekly “Banking Reinvented” podcast, host Tim Rutten welcomes senior executive changemakers from around the globe, unpacking what works and what doesn’t. You’ll learn how banks can harness the power of AI to drive remarkable growth while setting themselves free from their legacy systems, clunky processes, and status-quo thinking. Tune in each week to get valuable insights into the future of banking. Explore more resources in the Banking Reinvented content hub: https://www.backbase.com/insight/podcasts?utm_source=Organic_Social&utm_medium=Spotify

Information

  • Creator
    Backbase
  • Years Active
    2024 - 2026
  • Episodes
    109
  • Rating
    Clean
  • Copyright
    © Backbase
  • Show Website
    Banking Reinvented

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