My Local Marketer Podcast

Maria Lloyd

This podcast aims to shine a light on the successes, key learnings and insights from Reading's people and businesses. In the present and the past. We explore their recipes for success, the mistakes they've made and how you can avoid them, as well as inspirational stories that will give you a feel-good boost.

  1. 5d ago

    Ep.98 Ferhan Janjua | How to Optimise Your Local Digital Presence for Real Growth

    This episode features Ferhan Janjua, owner of Reading Web Agency, discussing his transition into tech-based digital marketing, his philosophy on website design, and the integration of AI and local SEO. The conversation explores the practical realities of building a modern digital presence. Ferhan outlines his work with local SEO, explaining how optimising Google Business Profiles with high-quality imagery and consistent reviews delivers quick, tangible results for service providers and shops. The discussion also delves into the strategic use of AI, highlighting how business owners can leverage AI for back-end planning and coding while emphasising the importance of keeping customer-facing assets authentic and unreplicable. Ferhan details his methodology for avoiding generic overcrowded markets by anchoring AI outputs in personal brand vision. Finally, Ferhan highlights the enduring power of offline relationships, explaining how community engagement and real-world networking often provide greater business stability and long-term momentum than online presence alone.   KEY TAKEAWAYS Highlight What Makes You Unreplicable: Put on your website the parts of your business that are really hard to replicate. Use high-end photography of your actual space or products, showcase strong customer reviews, and highlight your unique local community engagement so competitors cannot easily copy your distinct value. Lead AI with Brand Self-Awareness: To use AI effectively, you need to be deeply self-aware about your brand, tone of voice, and core vision. Because AI naturally pulls from average market data, you must lead it with your own distinct opinions to avoid blending into overcrowded, generic markets. Audit and Align Your Multiple Touchpoints: Recognise that your website is part of a broader network of multiple touchpoints (online and offline, such as shop signage, social media, and your Google Business Profile). Conduct a regular audit to ensure all these touchpoints are aligned. If you're a business that serves a local audience, prioritise getting a strong, active Google Business Profile up and running first.   TIME CODES 00:00 Welcome to Ferhan! 00:18 How Ferhan got started with his business 01:38 How Ferhan's business has developed 03:24 How Ferhan approaches website design 04:28 What is the purpose of a website? 04:53 Ferhan's advice on website structure 06:07 What to include on your website 08:00 Ferhan's thoughts on how to use AI in your business 11:37 Why you need to lead with yourself and AI to follow 13:00 Ferhan's key business advice & the role your website plays 15:06 Your business' multiple touch points 16:03 Advice to develop your Google Profile 17:39 Audit your online presences 18:19 Ferhan's final thoughts

    Ep.98 Ferhan Janjua | How to Optimise Your Local Digital Presence for Real Growth
  2. Sep 18

    Ep.96 Maria Lloyd | How to Increase Customer Retention Using "PIE"

    In this episode, podcast host, Maria, concludes her deep-dive series into the AI-CAR growth funnel. This time the focus is on the Retention stage—the final part of her five-stage AI-CAR model—where customers are kept in your ecosystem to increase the likelihood of returning business. She emphasises that loyalty is something companies earn by putting customers first rather than expecting it as an entitlement. The conversation explores practical ways to maintain connections with former customers and prevent them from drifting away. Maria highlights content strategies like the "PIE" framework, which focuses on Promotion, Information, Inspiration, Education, and Entertainment (alongside "edutainment"). She also points to the power of regular newsletters, like James Clear's, for keeping an audience engaged. Finally, the discussion concludes with Maria's actionable advice for the week: thinking carefully about what your customers need or like next, asking for their thoughts, and building a solid support base to fuel your growth goals.   If you'd like to listen to the other episodes they are 80 (Introduction to AI-CAR series), 83 (Awareness), 85 (Interest), 87 (Consideration) and 92 (Action).    KEY TAKEAWAYS Shift from Loyalty to Retention: The final stage of the AI-CAR model was renamed from "Loyalty" to "Retention" to highlight that loyalty is earned by putting customers first, rather than something a business is inherently entitled to. The "PIE" Content Framework: To keep customers engaged in your ecosystem, use content built around Promotion, Information, Inspiration, Entertainment, and Education (plus "edutainment").     TIME CODES 00:26 Retention Stage Definition 01:54 Types of content to retain customers: "PIE" 03:17 Example of a good business newsletter | James Clear's 1-2-3 newsletter 04:43 Action for you

    Ep.96 Maria Lloyd | How to Increase Customer Retention Using "PIE"
  3. Sep 10

    Ep.95 Angharad Ross | Solving Small Business Challenges Together: Reading Business Club

    This episode features Angharad Ross, Chair of Reading Business Club and Executive Coach at Rise Executive Coaching. She discusses the community-driven structure, mentoring programme, and practical peer support provided by the non-profit networking organisation. The conversation explores the practical realities of peer support and how the club functions as a "board of directors" for local business owners. Angharad outlines the club's non-profit, member-run structure, where roles rotate to ensure diverse skill-sharing. She details how the group helps solopreneurs and small business leaders overcome operational isolation, navigate extended purchasing cycles, and refine sales, marketing, and pricing strategies in shifting economic environments. Finally, Angharad highlights the club's six-month mentoring programme, which pairs new or pivoting business owners with mentors to build foundational skills. She also breaks down the bi-weekly meeting agenda, held at Reading Hockey and Cricket, including structured 10-minute feature presentations, member updates, informal networking over breakfast, and skill-sharing sessions. She concludes by inviting local business owners and solopreneurs to attend as guests.   KEY TAKEAWAYS Your Advisory "Board of Directors": Tap into an expert, cross-industry network of local business owners who act as a sounding board to solve operational challenges and tackle business isolation. Low-Cost, High-Impact Mentorship: Access a structured six-month mentorship initiative that pairs new or pivoting business owners with mentors to build foundational strategies and accelerate growth. Practical, Pitch-Free Skill Sharing: Experience a non-profit, member-owned networking model focused on genuine relationship building, and rotating feature presentations.     TIMECODES 00:00 welcome to Angharad 00:55 What is Reading Business Club? 03:42 The members of Reading Business Club 04:25 The purpose of a business group 08:17 The breakfast at Reading Business Club! 09:09 Reading Business Club's mentoring programme 11:09 Examples of challenges members have faced and how the club can help them 14:52 Advice that Angharad picked up at Reading Business Club 15:43 The benefit of having access to people from a variety of industries 16:48 The structure of each Reading Business Club meeting 19:58 Shout out to the committee that runs the group 21:10 Details for visiting Reading Business Club and finding out more information

    Ep.95 Angharad Ross | Solving Small Business Challenges Together: Reading Business Club
  4. Sep 3

    Ep.94 Tony Cowling & Peter Webb | How Reading Rotary Club Uses Business Skills to Support Local Causes: Reading Charities Hub

    This episode features Peter Webb, Chair of the Webb Kingpin Foundation, and Tony Cowling, President of the Reading Rotary Club and Director of Reading Rotary Community Projects. They discuss how entrepreneurial property initiatives, targeted local grants, and cross-organisation collaboration are transforming support for Reading-based charities. The conversation explores the practical acquisition and operational vision behind Holybrook House, the new "Reading Charities Hub" co-owned by the Webb Kingpin Foundation and Reading Rotary Community Projects. The episode details how the charity Number 5 will act as the lead tenant, giving them the physical space needed to expand their essential community operations while managing day-to-day facilities. Peter and Tony explain that alongside property support, the organisation provides fast-turnaround, accessible grants ranging from £250 to £1,000 for local causes. Finally, the discussion covers the broader growth plans for Reading Rotary Community Projects and the vital role of volunteer skill-sharing. Tony reflects on the strong community impact of their micro-grants and concludes by issuing a call for younger, digitally skilled professionals to join the Reading Rotary Club to help modernise its operations.   KEY TAKEAWAYS Sustainable Community Investment: Discover how Reading Rotary Community Projects leverages real estate and business acumen to build self-sustaining funding streams, reinvesting 100% of property yields back into the local area. Frictionless Funding Access: Learn how local organisations can bypass lengthy, complex grant applications through an accessible 10-minute online form designed to deliver rapid, low-barrier support. The Power of Corporate Skill-Sharing: See how professionals use their core business skills to solve operational challenges for charities and drive high-impact community growth.         TIMECODES 00:00 Welcome to Peter and Tony 00:40 Background to how Reading Rotary Club are helping charities with properties 01:32 How Reading Rotary club can help local charities (with their property issues) 03:37 Reading Rotary Community Projects' first property purchase 05:46 Peter's background in property 06:14 The challenges faced by local charities and how Reading property's portfolio helps them 07:26 About Webb King Pin Foundation 08:24 About the application process when applying for grants 09:52 Welcome to Tony Cowling 10:11 How Tony got involved with Reading Rotary Club and Reading Rotary Community Projects 10:34 Why Reading Rotary Community Projects is unique 11:22 Why it's taken a while to get Reading Charities Hub off the ground 11:55 How Reading Charities Hub will function 13:28 What else Reading Rotary Community Projects offers (grant applications) 14:50 What happens to the income from the Reading Charities Hub 15:27 Examples of grants awarded to local groups 16:26 The number of good causes across Reading 17:26 Reading Rotary gives away £30k a year to local causes & its local impact 18:42 How Reading Rotary Club is looking to develop and bring in diverse audiences 20:57 Closing thoughts

    Ep.94 Tony Cowling & Peter Webb | How Reading Rotary Club Uses Business Skills to Support Local Causes: Reading Charities Hub
  5. Aug 27

    Ep.93 Sushmita Pati | How Kala the Arts Connects and Engages Diverse Audiences

    This episode features Sushmita Pati, Artistic Director and CEO of Kala the Arts, who discusses the development, outreach, and operational evolution of the arts and education charity celebrating South Asian culture. Sushmita shares her journey of introducing Odissi classical temple dance to the UK in 1986 and launching Kala the Arts in 1998 to bring diverse dance forms into schools, venues, and regional communities. She emphasises that while storytelling and classical dance captured early local interest, growing the organisation required overcoming artist shortages, managing multi-year production logistics, and cross-cultural bridging to attract performers and students from diverse backgrounds. The conversation explores the practical realities of building cultural engagement through diverse partnerships and fusion. Sushmita explains how Odissi dance has a meditative, yogic quality that enables it to cross cultural boundaries, leading to cross-style collaborations with contemporary dance and belly dancing. She also details the process of operating as an Arts Council England National Portfolio Organisation, detailing how Kala the Arts partners with venues, museums, and libraries to help regional entities build, diversify, and engage their audiences through workshops and public events. Finally, the discussion covers Sushmita's broader operational vision, community events, and future growth. She highlights signature initiatives like the outdoor Diwali parade in Reading, explaining the safety logistics and thematic choices that go into running accessible public festivals. She concludes by reflecting on post-COVID audience recovery, the potential for expanding digital outreach, and inviting local businesses and communities to engage with the charity as a vehicle for lifelong learning and creative connection.   KEY TAKEAWAYS 1. Warm-Up Engagement Before the Main Launch To successfully engage new or diverse audiences, businesses shouldn't rely on a single launch or campaign. Instead, run pre-launch workshops, taster sessions, and collaborative touchpoints. Giving potential customers a low-barrier, hands-on experience builds trust, demystifies the offering, and creates an invested, eager audience ahead of major events or product releases. 2. Win New Markets via Strategic Strategic Partnerships Expanding into unfamiliar demographics or new territories becomes significantly easier through cross-promotional partnerships. By co-creating value with established regional hubs (such as venues, local business groups, or community centers), businesses can plug into existing, trusted networks. This mutually expands reach while helping partner organizations diversify their own consumer base. 3. Shift Operational Mindsets from Short-Term Projects to Sustainable Systems Scaling an organization requires shifting from a "hit and run" project mindset to building long-term infrastructure. To grow sustainably, business leaders must secure dedicated, skilled talent, plan timelines well in advance, and establish continuous production pipelines rather than scrambling from one transaction or event to the next.   TIME CODES 00:00 Intro to Sushmita 00:59 What is Kala the Arts? 03:04 How and why Kala the Arts got traction and spread 05:09 Why is Odissi able to cross cultural boundaries easily? 07:03 Combining Odissi with other dance forms 08:10 How has Sushmita promote Kala the Arts broadly to get in front of a wider audience? 09:48 What type of big events work well for Kala the Arts 11:02 Challenges Kala the Arts has faced over the years 12:39 What questions do people ask Kala the Arts? 13:26 The benefits and limitations of doing sessions online 14:58 How Sushmita has developed Kala the Arts from a business perspective over the years 16:48 How Sushmita has handled the logistics of Kala the Arts 18:13 What is Sushmita's process for developing partnerships 19:43 How Kala the Arts help organisations to develop more diverse audiences 21:33 Lead times for developing new project relationships 23:28 How Sushmita and Kala the Arts developed the Reading Lights parade 24:34 Lessons from the early days of organising the Reading Lights parade 25:39 Has Kala the Arts developed in the way Sushmita thought it would? 27:03 Sushmita's final thoughts for listeners

    Ep.93 Sushmita Pati | How Kala the Arts Connects and Engages Diverse Audiences
  6. Aug 25

    Ep.92 Maria Lloyd | Mastering the Action Stage | The Sale Isn't the End, It's Just the Beginning

    In this episode, podcast host, Maria Lloyd, continues her deep-dive series into the AI-CAR growth funnel. This time the focus is on the Action stage—the fourth part of her five-stage AI-CAR model—where potential customers go beyond weighing their options and officially place an order. She emphasises that a business' work doesn't end when a customer buys, but rather begins, and success lies in exceeding expectations to ensure buyers never regret their decision. The conversation explores practical ways to create a smooth buying experience and avoid losing customers at the final step. Maria highlights tactics to delight buyers and draws from her own experience with the premium cat food brand Untamed. Finally, the discussion concludes with Maria's actionable advice for the week: evaluating your current ordering process by examining how to make buying easy, how to make customers feel valued, and how to deliver value at every single touchpoint.   KEY TAKEAWAYS The Sale is Just the Beginning: Maria highlights that a business' real work starts—not ends—when a customer places an order, making it critical to prove value and eliminate post-purchase regret right away. Frictionless Buying & Delighters: Success in the Action stage requires removing friction (like sudden hidden delivery fees or complicated checkouts) while adding small touches that delight, such as instant post-purchase freebies, order tracking, and thoughtful packaging.

    Ep.92 Maria Lloyd | Mastering the Action Stage | The Sale Isn't the End, It's Just the Beginning
  7. Aug 13

    Ep.91 Diana Finch | Business and Economic Lessons Behind the Bristol Pound

    This episode features Diana Finch, former Managing Director of the Bristol Pound CIC, who discusses the development, challenges, and lessons learned from running a pioneering local currency. Diana shares her journey of transitioning into the non-profit sector to address economic issues "upstream," explaining how the Bristol Pound was launched to keep wealth circulating locally and build community resilience. She emphasises that while the initiative captured passionate early support, scaling it required overcoming intense technical complexity and deep-seated operational friction for shoppers and independent traders alike. The conversation explores the structural realities of running a dual digital and paper currency system. Diana explains the complex regulatory integrations required with the local credit union, alongside point-of-sale accounting headaches for small business owners. She also details the dilemma of expanding beyond a highly ideologically driven core group (the "hair shirt" adopters), noting how technical barriers, strict ideological messaging, and grant-funding constraints hampered the broad adoption needed for long-term viability. Finally, the discussion covers Diana's broader vision for systemic economic change and non-financial metrics. She references behavioural economics to show how monetary framing alters human motivation, outlining concepts like tracking community goodwill and gift economies to prioritise social and environmental impact. She concludes by urging listeners and business owners to think beyond standard market compliance, embrace ground-up "Thrutopian" changes, and rethink how true value is measured.   Landing page: https://mylocalmarketer.co.uk/podcast/91/     TIMECODES 00:00 Welcome 00:32 Introduction to Diana Finch 02:30 About the Bristol Pound 06:53 Challenges | Funding and systems 13:40 Why get digital currency in place? 15:01 The challenges with finding funding 16:39 What is mutual credit? 18:22 Bristol Pound and businesses 22:14 Bristol Pound and customers 28:23   Solution to the Bristol Pound issues | Bristol Pay 31:03 Three horizons model 35:57 How we measure value and the impact of assigning monetary value 44:34 How this thinking helps small businesses 46:36 The role of local government & how they can use local currencies 51:37 How some small insights into the local economy can benefit businesses 52:22 Diana's closing thoughts

    Ep.91 Diana Finch | Business and Economic Lessons Behind the Bristol Pound

About

This podcast aims to shine a light on the successes, key learnings and insights from Reading's people and businesses. In the present and the past. We explore their recipes for success, the mistakes they've made and how you can avoid them, as well as inspirational stories that will give you a feel-good boost.