Flight Path by Tern

Tern Software Inc
  • 5.0 (6)
  • Entrepreneurship
  • Updated Weekly

Welcome to Flight Path, your weekly insider’s guide to the latest in travel technology with Tern, the premier platform for travel advisors. Join us every Friday as Tern’s R&D leadership takes you on a journey through what’s new and exciting in Tern, unveiling the features and updates shipped each week. Hosted by Tern’s co-founder and CEO David Shull, Head of Product Molly Johnson, and Head of Design Brad Turner, Flight Path offers a unique peek behind the curtain of building the best platform for travel advisors. From in-depth discussions about new releases to behind-the-scenes insights into the design and development process, you’ll gain a comprehensive understanding of the innovation and hard work that drive Tern’s success. Whether you’re a travel advisor looking to stay ahead of the curve or a tech enthusiast curious about the latest advancements in travel technology, Flight Path is your go-to source for all things Tern. Tune in every Friday and let us navigate you through the future of travel. Hosts: David Shull: Co-founder and CEO of Tern Molly Johnson: Head of Product at Tern Brad Turner: Head of Design at Tern

  1. 4d ago

    Your Brand on Every Itinerary

    🌟Check out Tern Today: https://tern.travel/ Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKXSpotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ew Follow us on socials:Instagram: https://www.instagram.com/ternsoftware?utm_source=ig_web_button_share_sheet&igsi=ZDNlZDc0MzIxNw==Facebook: https://www.facebook.com/ternsoftware Join our community group: https://www.facebook.com/share/g/1PVUWN6zK1/ Episode OverviewDavid Shull (CEO and Co-Founder), Molly Johnson (Head of Product), and Brad Turner (Head of Design) share a week of releases focused on putting your agency's brand in front of clients. Brad covers custom itinerary subtitles and branded client emails. Molly walks through quick submit booking and a smarter team page that sets up a future agent CRM, and Brad closes with new AI automation controls. With the user conference 20 days out, the team teases three big launches on day one. Episode Topics(08:25) Custom itinerary subtitles: Write your own line under the trip title, including on group itineraries.(12:51) Quick submit booking: Add a booking, trip, and contact from one dashboard form, now with non-commissionable bookings.(16:08) Branded client emails: Authorization and insurance opt-out receipts now show your business name and logo.(19:02) Team and billing page: Filters, exports, custom columns, last login, and an all-members view for hosts.(24:06) AI automations: Pick standard or premium models, and AI drafted emails now use email variables. Show Highlights Itineraries and client receipts now read as coming from your agencyAgency owners can track advisor activity without a custom reportSimple AI automations can run on a lighter model to save usagePayouts closed beta is expected soon

  2. Sep 25

    Let Clients Choose Exactly What They Authorize

    🌟Check out Tern Today: https://tern.travel/ Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKXSpotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ew Follow us on socials:Instagram: https://www.instagram.com/ternsoftware?utm_source=ig_web_button_share_sheet&igsi=ZDNlZDc0MzIxNw==Facebook: https://www.facebook.com/ternsoftware Join our community group: https://www.facebook.com/share/g/1PVUWN6zK1/ Episode Overview CEO David Shull, Head of Product Molly Johnson, and Head of Design Brad Turner walk through a new opt-in credit card authorization flow that lets clients choose exactly what they authorize. They also cover mobile-friendly search pages, an experiment to lower AI costs, and near real-time reporting, then preview Quick Booking and the Users Conference. Episode Topics (02:15) TPI onsite: Molly shares how AI reconciliation handled a 275-step supplier statement cleanup.(12:09) Opt-in authorization: clients now check each item they want to authorize.(18:25) Mobile updates: Trips, Tasks, and Contacts fit your phone, with a labeled Actions menu.(23:05) Lowering AI costs: a live experiment tests more efficient tool use.(30:48) Quality of life: cleaner dashboard payments, near real-time KPIs, and AI chat variables.(34:18) Looking ahead: Quick Booking beta and collaborative trip templates. Show Highlights Clients choose exactly which items to authorizeSearch pages work better on your phoneKPI dashboard updates in near real timeQuick Booking beta arrives next weekUsers Conference registration closes October 1

  3. Sep 18

    Tern Dashboard Numbers Now Update Almost Live

    🌟Check out Tern Today: https://tern.travel/ Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKX Spotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ew Follow us on socials:Instagram: https://www.instagram.com/ternsoftware?utm_source=ig_web_button_share_sheet&igsi=ZDNlZDc0MzIxNw== Facebook: https://www.facebook.com/ternsoftware Join our community group: https://www.facebook.com/share/g/1PVUWN6zK1/ Episode Overview David Shull, Molly Johnson, and Brad Turner cover this week's reporting overhaul: near real-time dashboard metrics, locked-in currency rates, and protection against deleting trips with commission. The episode closes with a first look at the 2026 Tern User Conference in New Orleans, over three times last year's size. Episode Topics (08:40) Near real-time dashboard metrics -Homepage sales and commission numbers now update close to live, replacing the old 20-30 minute delay. (19:06) Filter reports by supplier tag - Sales and booking reports can now be filtered by supplier tags, including consortia tags. (21:32) Currency rates lock in - Multi-currency bookings lock their conversion rate at booking and payment for accurate reports. (22:34) Trip deletion blocked with commission - Trips with received commission can no longer be deleted; archiving still works (24:02) 2026 Tern User Conference preview - New Orleans, 300+ advisors, full engineering team on site, first-ever live stream. Feedback forums return. Show Highlights Dashboard numbers update almost live, cutting the old 20-30 minute delay Currency rates lock in at booking and payment Trips with received commission are protected from deletion 2026 User Conference: 300+ advisors, first live stream, New Orleans

  4. Sep 11

    Quick Submit Bookings: No Full Trip Required

    🌟Check out Tern Today: https://tern.travel/ Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKXSpotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ew Follow us on socials:Instagram: https://www.instagram.com/ternsoftware?utm_source=ig_web_button_share_sheet&igsi=ZDNlZDc0MzIxNw==Facebook: https://www.facebook.com/ternsoftware Join our community group: https://www.facebook.com/share/g/1PVUWN6zK1/ Episode OverviewBrad Turner, Head of Design, hosts this week with Molly Johnson, Head of Product, and Jade Pathe, Lead PM, while David travels. The team covers AI templates saving to your library, shared template editing in beta, and a quick submit booking flow that pays you without a full itinerary while Tern builds the trip in the background. Back-office and mobile fixes round it out, with more betas heading toward the user conference. Episode Topics (08:29) AI Chat Saves Templates To Your Library: Save a template right from chat. (09:25) Collaborative Editing For Templates: Beta lets more than one person edit shared workflows. (15:51) Quick Submit Bookings: Get paid without a full itinerary, Tern builds the trip in the background. (22:13) PDF Downloads Add Package And Insurance Docs (23:00) Agency Supplier And Seat Fixes: Merge duplicate suppliers, buy a single seat. (28:18) Mobile Fix For Hidden Back Button Show Highlights Submit a booking and get paid without a full itinerary Tern builds the full trip in the background automatically Multiple people can now edit shared templates in beta AI chat saves new templates straight to your library Back-office fixes smooth out supplier mapping and statements

  5. Sep 4

    PDF Itinerary Exports Now Fit How You'll Use Them

    🌟Check out Tern Today: https://tern.travel/Subscribe to our podcast:YouTube: https://youtube.com/@terntravel?si=7yy2A_FGzHSVekKXSpotify: https://open.spotify.com/show/4UpK5kLet2B2m6u1xc3fz7?si=qaZbVoYpQHW3D2323cg2ewFollow us on socials:Instagram: https://www.instagram.com/ternsoftware?utm_source=ig_web_button_share_sheet&igsi=ZDNlZDc0MzIxNw==Facebook: https://www.facebook.com/ternsoftwareJoin our community group: https://www.facebook.com/share/g/1PVUWN6zK1/Only 9 Flight Path t-shirts left. See how you can claim yours here: https://forms.tern.travel/t/sf9P2kDxozus Episode OverviewEpisode 101 brings David, Brad, and Jade (filling in for Molly) to ship Tern's top-voted Canny request: customizable PDF itinerary exports. They also cover fixing hotel photos with AI and human review, shared library editing, and quality-of-life updates, then look to User Conference on October 22. Episode Topics(07:03) PDF Export Overhaul. Toggle daily overview, itinerary detail, documents, and layout instead of one bloated export(17:02) Hotel Photos and Descriptions. A new tool pairs AI analysis with human review to replace outdated content.(27:03) Shared Library Editing. A sharing drawer moves toward view and edit access for teams, in closed beta.(29:10) Option Block Visibility. Selections show in the activity log, not just email.(30:51) AI Usage Reset Timing. Usage limits reset in each user's own time zone.(31:09) Duplicate Booking Flags. Shows which duplicates came from a migration(33:53) AI Reconciliation. PDF parsing is more reliable, near-matches flag for review Show HighlightsSend a short, client-ready PDF, not a 100+ page documentHotel content overhaul pairs AI screening with human reviewLibrary items moving toward true shared editing for teams

  6. Aug 28

    Flight Path Turns 100: Tern's Financial Tools Timeline

    🌟Check out Tern Today: https://tern.travel/ Subscribe to Tern on YouTube: https://youtube.com/@terntravel?si=u0VwC9jh1Hru9Hej Limited edition Tern swag. Fill out the form here: https://forms.tern.travel/t/sf9P2kDxozus Episode OverviewDavid Shull (CEO), Molly Johnson (Head of Product), and Brad Turner (Head of Design) mark 100 episodes of Flight Path with a look back at two years of memories and a status update on Tern's financial tools, including outbound invoicing, service fees, agent billing, and full accounting, and where each stands with their payment processor and compliance review. The team also covers the week's product work: more consistent booking integrations, contact archiving, and a round of quality of life upgrades across the back office and advisor workflow, plus the announcement of a new Tern podcast for advisors and agency owners and a 100th episode giveaway for the community.Episode Topics(00:00) 100th episode celebration: David, Molly, and Brad revisit favorite Flight Path memories from two years of recording.(10:31) 100 t-shirt giveaway: subscribe on YouTube, comment, and submit the form for a chance at limited edition Tern swag. Enter here: https://forms.tern.travel/t/sf9P2kDxozus(12:41) Booking integration consistency: bookings through partners like Project Expedition now always go through, with clear notifications when a booking requirement still needs to be met.(15:28) Contact archiving: archive inactive contacts to keep automations and search clean while keeping full trip history.(17:53) Financial tools timeline: status update on outbound invoicing, service fees, agent billing, and full accounting, moving through payment processor testing and compliance and bank partner review.(26:34) Back office and AI reconciliation: agency admins get an agent view of unclaimed bookings, and AI reconciliation now handles larger statement files with smarter supplier matching.(31:00) Advisor workflow updates: send email directly from the inbox tab, a new "in-law" contact type, and autofill for client billing addresses.(32:47) Agency onboarding AI skill: ask Tern's AI chat to interview you about your agency setup and build a task list to get everything configured right.(38:15) New Tern business podcast: launching next week with guests including the president of Travel Planners International and the CEO of Classic Vacations.Show HighlightsFinancial tools timeline gives agencies a clear read on when invoicing, service fees, and full accounting will roll outBooking integrations now separate the client's booking from agency reporting for more reliable syncingNew AI onboarding skill acts as a guided setup partner for agenciesA new Tern podcast is coming, focused on business lessons for advisors and agency ownersFree swag giveaway for the first 100 people who enter, to celebrate the community

  7. Aug 21

    Collaborators Can Now Apply Your Trip Automations

    Episode Overview David Shull (CEO), Brad Turner (Head of Design), and guest host Jade Pathe cover a back-to-basics week at Tern. Headline: collaborators can now see and apply automations and workflows on a shared trip, closing a gap for agencies working as a team. Also: itinerary view tracking, editable Project Expedition descriptions, agency tags, AI chat email parity, and smarter passport reads. Next week: PDF export customization and hotel content work ahead of the user conference. Episode Topics (05:23) Itinerary View Tracking: see when a shared link was last viewed, deduplicated hourly, to spot login mismatches.(09:13) Editable Project Expedition Descriptions: post-booking descriptions can be edited and localized; pre-booking stays locked.(13:34) Agency Tags: admins add locked, agency-level tags to shared trips, searchable in commission reconciliation.(17:02) AI Chat Email Parity: CC/BCC and individual sends now match standard Tern email.(18:56) Smarter AI Chat on Passports: reads expiration and legal name instead of guessing, fixing false errors.(21:07) Collaborators Can Apply Automations: view and apply automations and workflows on a shared trip, with sync when owners match.(26:16) Reconciliation by Group Number: search bookings by group number during reconciliation.(27:20) Client-Facing Email Setting: set an email separate from your Tern login for client materials.(29:27) Billing Address Autocomplete: credit card auth forms auto-fill billing address. Show Highlights Collaborators can finally see and apply automations on a shared trip.AI chat matches full email functionality and reads real passport data.Editable tour descriptions post-booking, without breaking the supplier's record.Sharper reconciliation: locked agency tags and group number search.Next up: PDF export customization and hotel content ahead of conference. Keywords Tern, Flight Path podcast, CRM for travel agents, automation templates, travel advisor workflow, AI product tools, product updates

  8. Aug 14

    Email In Tern Finally Works Like Real Email

    Episode Overview This week's Flight Path brings hosts David Shull (CEO and Co-Founder), Molly Johnson (Head of Product), and Brad Turner (Head of Design) through one of the biggest update weeks yet. The headline is a full rework of email in Tern: CC and BCC support, a wider recipient picker that isn't locked to trip contacts, and a new toggle between sending as one thread or as individual mail-merge style emails. Alongside that, rooms and cabins can now carry their own photos directly, ALG reservations import straight into itineraries through a new formal partnership, and group trip workflows can finally be set to apply only to regular trips. The episode wraps with a run of quality-of-life fixes advisors have been asking for. Next week brings a deep-dive ALG Vacations webinar and an early look at a new hotel discovery experience. Episode Topics (02:46) Email Overhaul. CC/BCC support, an expanded recipient picker, and a thread vs. mail merge toggle unify email across the app.(09:00) Room Media. Photos now attach directly to individual rooms and cruise cabins instead of living inside text descriptions.(12:19) ALG Import Integration. A new formal partnership pulls ALG reservations line by line into Tern itineraries, with an AI chat option.(17:43) Group Trip Workflows. Auto-apply workflows can now be scoped to regular trips only, so they no longer misfire on groups.(20:53) Quality of Life Round-Up. Custom default cover photos, one-click address field copying, added credit card authorization details, and card-type icons. Show Highlights Email in Tern now behaves like the inbox advisors already know, closing out a 500+ vote requestRoom and cabin photos sell the room, not just the tripALG bookings import without manual re-entry, with an AI-assisted path tooGroup workflows and regular trip workflows finally stay out of each other's way Keywords Tern, Flight Path podcast, itinerary builder, travel advisor workflow, AI product tools, product updates ALG Vacations Webinar Want the deep dive on the ALG import integration? Register here: https://tern.travel/events/tern-alg-vacations

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Ratings & Reviews

5
out of 5
6 Ratings

About

Welcome to Flight Path, your weekly insider’s guide to the latest in travel technology with Tern, the premier platform for travel advisors. Join us every Friday as Tern’s R&D leadership takes you on a journey through what’s new and exciting in Tern, unveiling the features and updates shipped each week. Hosted by Tern’s co-founder and CEO David Shull, Head of Product Molly Johnson, and Head of Design Brad Turner, Flight Path offers a unique peek behind the curtain of building the best platform for travel advisors. From in-depth discussions about new releases to behind-the-scenes insights into the design and development process, you’ll gain a comprehensive understanding of the innovation and hard work that drive Tern’s success. Whether you’re a travel advisor looking to stay ahead of the curve or a tech enthusiast curious about the latest advancements in travel technology, Flight Path is your go-to source for all things Tern. Tune in every Friday and let us navigate you through the future of travel. Hosts: David Shull: Co-founder and CEO of Tern Molly Johnson: Head of Product at Tern Brad Turner: Head of Design at Tern

Information

  • Creator
    Tern Software Inc
  • Years Active
    2024 - 2026
  • Episodes
    105
  • Rating
    Clean
  • Copyright
    © Tern Software Inc
  • Show Website
    Flight Path by Tern

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