TWC Home Improvements Podcast

TWC Home Improvements
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An informative and fun podcast from the team at TWC Home Improvements. Ideal for anyone who is looking at improving or renovating their home.

  1. 2D AGO

    The Platform Project // Episode 15

    In this episode of the TWC Home Improvements Podcast, Andy and Joe are joined by Sadie Sharp, founder and CEO of the Platform Project CIC - a brilliant local CIC that TWC are proud to officially partner with through the launch of our brand new Buddy Up Programme. This one is close to our hearts as we sit down with Sadie to hear all about the Platform Project, what it does, why it matters, and what our new partnership really means - not just for TWC, but for the young people whose futures we're hoping to help shape.   We talk about: ⚪️ The official launch of the TWC Buddy Up Programme with the Platform Project CIC and what it means   🔴 How the Platform Project supports young people with practical experience, mentoring and a genuinely supportive environment  ⚪️ Why T-levels and apprenticeships aren't for everyone and why that's okay  🔴 The silent barriers young people face, and how simply watching someone do a job can build the confidence to believe "I could do that"  ⚪️ How a supportive environment at the Platform Project feeds naturally into an equally supportive environment here at TWC  🔴 The wide range of roles TWC young people can shadow - from marketing & sales to CAD design, surveying and installations  ⚪️ The art exhibition at our showroom on the 21st & 22nd March - come on down, it's free! 🔴 Why taking pride in a job, creating something good and seeing it through builds life skills, resilience and tenacity  ⚪️ Entry-level opportunities at TWC and how our buddy system opens those doors  🔴 Building confidence across the team and why being genuinely interested in something is where it all starts  Want to get involved or find out more about the Platform Project CIC? Get in touch at:  📧 info@platformproject.co.uk  🌐 platformproject.co.uk

    58 min

  2. 12/05/2025

    Millets Farm at Christmas // Episode 14

    In this episode of the TWC Home Improvement Podcast, Andy and Joe are joined by Jo Kent at the always busy Millet’s Farm where we have a showroom. We go behind the scenes of the site, chat about the farm’s transformation over the years and explore what it’s like to have a TWC presence in such a fun and community-focused location.  We talk about: ⚪️ How Millet’s Farm evolved from a working farm into a year-round destination 🔴 Jo's many roles keeping everything running smoothly ⚪️ What it takes to create a welcoming space for visitors and customers alike 🔴 The seasonal events that bring families and communities together ⚪️ Behind-the-scenes stories of the farm’s expansion, from crazy golf to the Illuminate Trail and everything in-between  🔴 The ways we here at TWC benefit from being part of a lively, local hub ⚪️ How the team balances fun, work and surprises on site 🔴 And the small moments that make working here really special

    36 min

  3. 11/18/2025

    Witney in the Spotlight // Episode 13

    In this episode of the TWC Podcast, Andy and Joe are joined by some very special guests – Alan, Gerald (from your favourite Prime farming programme 😉) and Deputy Mayor Cllr Jane Doughty – as we explore the heart of Witney’s high street.  We dive into what makes local businesses tick, the role of community spirit and why Witney continues to stand out. There’s laughs, honesty and the usual fun as we chat about everything from quirky charity events to big developments on the high street. We cover things like: ⚪️ Alan’s thoughts on supporting local businesses and keeping Witney thriving 🔴 Gerald’s take on community initiatives and unusual charity events ⚪️ Deputy Mayor Cllr Jane Doughty on local governance and what’s next for the high street 🔴 How Witney businesses are innovating and standing out ⚪️ The stories behind those pink tractors and other town highlights 🔴 How the community’s voice shapes the future of the town ⚪️ Why local awards and recognition matter 🔴 The importance to us of bringing business back to the high street and supporting local ⚪️ And what makes Witney a small town with a big personality You really won’t want to miss this one.

    52 min

  4. 11/13/2025

    The Journey of a TWC Customer // Episode 12

    In this episode of the TWC Home Improvement podcast, Andy and Joe pull back the curtain on what really happens from the moment a customer places an order to the moment their project is complete.  The boys go behind the scenes to explore the processes, people and details that make the whole experience as smooth as possible. We cover things like: ⚪️ Why understanding the customer journey is more important for us than chasing sales 🔴 How back office processes impact the entire experience for the homeowner ⚪️ What our workflow looks like behind the scenes 🔴 Common pitfalls that surprise customers (and staff!) ⚪️ Why being transparent with customers builds trust 🔴 How small touches make a big difference in customer satisfaction ⚪️ And a peek at some of the unique quirks that make TWC tick It’s a fascinating look at the stuff most homeowners never see and why it all matters. It's exactly the thing we wanted to show when we first set up the podcast!

    46 min

  5. 11/06/2025

    The Witney Episode // Episode 11

    In this episode of the TWC Home Improvement Podcast, Andy and Joe talk all things Witney, Oxfordshire, as they unveil their shiny new high street showroom.  The boys go behind the scenes of the move, from finding the perfect location to falling in love with the town itself. We cover things like: ⚪️ Why Witney was the perfect location for a high street showroom 🔴 How customer data and “heat maps” influenced the decision ⚪️ What makes a high street showroom different from our other locations 🔴 How the new showroom combines tech, VR and interactive product displays ⚪️ Why supporting local businesses and charities is so important to us 🔴 Our philosophy of “Big enough to cope, small enough to care” ⚪️ Plans for new products, future expansions and more community initiatives 🔴 How personal service and local presence benefit both customers and our staff  As always, it's a good one! Come behind-the-scenes with us to look at our growth, community and creating an exceptional customer experience.

    36 min

  6. 08/08/2025

    Behind the Brand // Episode 10

    In this episode of the TWC Improvements podcast, Andy and Joe are joined by Sara Witham from Evil Empire Marketing – the creative force behind TWC’s social media, events and campaigns. In this episode, the boys and Sara dive into how TWC brings its personality and values to life online and in the community, why showing the real people behind the products matters, and how viral moments (like what we like to call “Letterbox Gate”) can spark huge conversations. We also talk about some super exciting g new developments within the business like Lucky the Dog and our brand-new showroom in Witney. We also cover things like: ⚪️ Why does personality matter so much in home improvements? 🔴 How do we balance fun content with serious topics? ⚪️ What’s the story behind Lucky the Dog? 🔴 How did a simple letterbox photo go viral? ⚪️ Why is community involvement so important to TWC? 🔴 What’s happening with the new Witney showroom? ⚪️ How do we choose which charities to support – and why local ones? 🔴 And what does the future of TWC marketing look like? It’s a good one – get stuck in.

    45 min

  7. 07/09/2025

    Behind the build // Episode 9

    In this episode of the TWC Improvements podcast, the boys are joined by a special guest – Karen Clough, Group Marketing Director at Conservatory Outlet – the manufacturer behind our exclusive product range. In this episode, we deep dive on our partnership with Conservatory Outlet and chat about everything from dodgy first impressions to exciting product launches and everything inbetween.  Plus, we take a look at what really makes a great home improvement experience – for us as well as for you the customer. We cover things like: ⚪️ What makes Conservatory Outlet’s approach so different and why did we pick them? 🔴 Why do we only sell exclusive products? ⚪️ Is a local showroom really that important? 🔴 Why do we love our Extreme collection so much? ⚪️ How does customer feedback shape what we do and how we do it? 🔴 Is a 20-year guarantee really as good as it sounds? ⚪️ Why do we put ourselves through brutal challenges for charity? 🔴 And most importantly what exactly is an open sandwich?

    58 min

  8. 04/04/2025

    Your Questions Answered // Episode 8

    In this latest instalment of the TWC Improvements podcast Andy and Joe run through some answers to our most commonly asked questions here at TWC.  From triple glazing to soundproofing and from door colours to project timeframes, we talk about all the pressing subjects that you need to know before embarking on your next home improvements project such as: ⚪️ What is soundproofing and do I need it? 🔴 How long will my home improvement take? ⚪️ What’s the difference between double and triple glazing? 🔴 How do I know I’ll like my home improvement? ⚪️ Is this really a good investment? 🔴 What’s the difference between UPCV and composite? ⚪️ What payment options do I have? 🔴 There are so many wheeler dealers - how can I trust you guys? ⚪️ Bonus question: you guess who used to be in a band

    1 hr
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About

An informative and fun podcast from the team at TWC Home Improvements. Ideal for anyone who is looking at improving or renovating their home.

Information

  • Creator
    TWC Home Improvements
  • Years Active
    2024 - 2026
  • Episodes
    16
  • Rating
    Clean
  • Copyright
    © 2026 TWC Home Improvements Podcast
  • Show Website
    TWC Home Improvements Podcast