Human Resilience: Changing the Way Healthcare is Delivered

GoMo Health
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What is the future of healthcare technology? How is technology changing the landscape of the industry? The GoMo Health Human Resilience podcast gives an inside look into the world of healthcare technology engagement from experts, industry professionals and healthcare consumers across the globe.     Each episode focuses on a specific healthcare topic, and illustrates, with engaging storytelling, the heart-warming journeys of our guests and experts—patients, members, caregivers, parents, and providers. Tune in weekly to hear our guests share the impact of innovative paradigms in healthcare delivery to manage chronic conditions.     Welcome to Human Resilience, changing the way healthcare is delivered. 

  1. Why Healthcare Engagement Fails — and What Behavioral Science Reveals

    MAR 18

    Why Healthcare Engagement Fails — and What Behavioral Science Reveals

    Engagement doesn’t fail in healthcare because patients “don’t care.” It fails because care is often designed as if people are purely rational—when in reality, decisions are shaped by emotion, stress, context, and cognitive overload, especially in the moments that matter most. In this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld explore the real drivers of behavior change and why follow-through breaks down outside of clinical settings. They unpack the limitations of traditional engagement models and introduce a more effective, science-backed approach grounded in behavioral design and step-by-step activation. The conversation also connects these insights to today’s healthcare landscape, where scalable, between-visit support is essential and engagement plays a direct role in outcomes, value-based care, and long-term health. Listen and Learn: Why traditional engagement strategies fail to reflect how people actually make decisionsHow behavioral science can influence adherence and long-term outcomesWhat “meeting people where they are” looks like in real-world careHow engagement impacts value-based care, reimbursement, and outcomesIf this conversation resonates, share it with a colleague responsible for outcomes. Hosts Bob Gold, Chief Behavioral Technologist, GoMo HealthShelley Schoenfeld, Chief Strategist, GoMo HealthThanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    35 min
  2. AI & the Workforce: Building Trust, Value, and Stability

    MAR 5

    AI & the Workforce: Building Trust, Value, and Stability

    AI is moving faster than most organizations can process. When clarity lags, anxiety rises. On this episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld sit down with Jim Delaney, Workforce Digital Enablement Expert, to explore a practical, human-centered path to AI adoption — one that protects meaning at work while unlocking real productivity gains. The episode examines the operational backbone of AI success, and why role-based application training outperforms broad “AI literacy. The episode also dives into the human competencies that make adoption sustainable: flexible thinking, clarity under ambiguity, cross-team connectedness, and a shared language for augmentation over replacement. From healthcare to enterprise settings, we highlight how digital tools can extend impact without erasing the human touch. Listen and learn: Why AI adoption is a leadership strategy, not just a technology decisionHow governance builds trust and reduces workforce anxietyThe foundational infrastructure AI requires to perform reliablyWhy role-specific training accelerates confidence and adoptionWhen leaders engage employees early and invest in human capability, AI becomes a partner — not a threat. Hosts Bob Gold, Chief Behavioral Technologist, GoMo HealthShelley Schoenfeld, Chief Strategist, GoMo Health Featured Guest James Delaney, Workforce Digital Enablement Expert, Talent Experience Group Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    33 min
  3. Stronger Than Stigma: Changing the Culture of First Responder Mental Health

    FEB 5

    Stronger Than Stigma: Changing the Culture of First Responder Mental Health

    Behind every uniform is a human being carrying experiences most of us will never see. In this episode of Human Resilience, hosts Bob Gold and Shelley Schoenfeld sit down with Chief Resiliency Officer Ken Hogan to explore what it really takes to change the culture of first responder mental health—from silence and stigma to trust and support. Ken shares his personal journey, from a challenging childhood and a career shaped by service to a moment when the weight of it all nearly cost him his life. His story becomes the foundation for a broader conversation about identity, courage, and why asking for help must be seen as a strength—not a failure—inside first responder communities. Together, we examine the hidden cost of always putting others first and the practical strategies that actually move people from awareness to action. Ken breaks down why trust is the currency of culture change, how early intervention can prevent crisis, and what leaders can do to create psychological safety before critical incidents occur.  Listen and Learn: Why stigma is a cultural issue, not an individual oneHow trust determines whether mental health resources are actually usedWhat leaders can do to build psychological safety before crisis hitsHow peer support, early outreach, and digital tools work together to save livesIf you care about first responder mental health, organizational resilience, or building cultures where people feel safe asking for help, this conversation offers both practical guidance and hope. Featured Guest:  Ken Hogan, Chief Resiliency Officer, Union County Prosecutor's Office Hosts:  Bob Gold, Chief Behavioral Technologist, GoMo Health Shelley Schoenfeld, Chief Strategist, GoMo Health This episode includes discussion of suicide and suicidal ideation. If you or someone you know is struggling, support is available. In the U.S., you can call or text 988 to reach the Suicide & Crisis Lifeline. Help is available 24/7. Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    42 min
  4. Designing a Maternal Mental Health System That Works

    JAN 21

    Designing a Maternal Mental Health System That Works

    Parenthood can be both joyful and overwhelming, but for many families, the hardest moments arrive when the house is quiet and the doubts grow loud. In this episode of Human Resilience, hosts Bob Gold and Shelley Schoenfeld sit down with Adrienne Griffin, Executive Director of the Maternal Mental Health Leadership Alliance, to explore why maternal mental health is not a side issue, but the foundation of family stability, resilience, and long-term wellbeing. Adrienne unpacks the gaps in today’s maternal mental health system, from limited screening and referral pathways to workforce shortages and access barriers in rural and underserved communities. Together, we discuss how technology-enabled engagement can serve as a lifeline between visits, offering timely support, education, and connection when parents need it most—even in the middle of the night. The conversation highlights how policy, provider education, and digital tools must work together to create a truly integrated system of care that supports mothers, partners, and families across the full perinatal journey. Listen and Learn: The science behind hormonal shifts and brain changes during pregnancy and postpartum, and why they matter for mental healthHow to recognize and navigate the full spectrum of perinatal mental health conditions, from anxiety and depression to more severe complicationsWhy a mother’s wellbeing is one of the strongest predictors of a partner’s mental health and a family’s long-term resilienceHow better provider training, accessible community programs, and frictionless digital support can help address the “most common complication of childbirth”If this conversation resonates, share it with a friend, subscribe for more whole-person health discussions, and leave a review to help other clinicians, caregivers, and families find these resources. Your voice could be the connection someone else needs. If you or someone you love is struggling with maternal mental health, help is available right now through these confidential resources: The National Maternal Mental Health Hotline: Call or text 1-833-TLC-MAMA (1-833-852-6262)Postpartum Support International (PSI): Call the PSI HelpLine at 1-800-944-4773 (#1 En Español or #2 English) or text “Help” to 800-944-4773Featured Guest: Adrienne Griffin, Executive Director, Maternal Mental Health Leadership AllianceHosts: Bob Gold, Chief Behavioral Technologist, GoMo HealthShelley Schoenfeld, Chief Strategist, GoMo Health Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    35 min
  5. Healthcare Engagement in 2026: Trends Shaping the Year Ahead

    JAN 8

    Healthcare Engagement in 2026: Trends Shaping the Year Ahead

    The Human Resilience podcast is back, and we are kicking off 2026 by unpacking four engagement trends reshaping how care is delivered and how people actually follow through: human–AI partnership, belonging as a driver of outcomes, integrating behavioral health and social determinants into every program, and personalization that adapts in real time. Hosts Bob Gold and Shelley Schoenfeld sit down in this solo episode to explore things like how to use AI responsibly as decision support—not a decision-maker—while keeping human connection at the center. The conversation connects technology, trust, and behavior change, showing how small, timely actions and a sense of purpose can turn engagement into lasting impact. Listen & Learn Why belonging may be one of the most underutilized health interventionsHow to deploy AI safely without losing trust or human connectionWhat it takes to integrate behavioral health and SDOH into everyday careHow real-time personalization drives engagement, adherence, and resilienceIf you’re designing programs for real people—not just systems—this conversation offers a practical roadmap for engagement that works.  Hosts Bob Gold, Chief Behavioral Technologist, GoMo HealthShelley Schoenfeld, Chief Strategist, GoMo Health Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    31 min

  6. 12/17/2025

    Designing Techquity: AI, Patient Voice, and the Future of Health Equity

    A wave of health technology promises faster diagnoses, personalized support, and better outcomes—but only if it serves the people who need it most. In this episode of Human Resilience, hosts Bob Gold and Shelley Schoenfeld sit down with Gloria Vanderham, CEO of Bliss BioHealth and board member of the HLTH Foundation, to explore techquity—the practice of building digital tools that are equitable by design, culturally respectful, and transparent about data.   From AI-enabled screening to clinical trial matching, Gloria explains where machines excel, where human connection must stay in the loop, and how to protect privacy while still innovating swiftly. Throughout, patient voice and storytelling emerge as fundamental tools for demystifying complex therapies and tailoring care in rural and urban communities alike.  Listen and Learn  What techquity means in practice and how digital tools must be designed to reduce disparities, not widen them Where artificial intelligence adds value and where humans must lead with empathy and judgment How missing research data—especially around women’s brain health—impacts innovation and trust How AI, human care teams, and equitable design can meet people where they are so health feels personal, fair, and possible Gloria’s insights provide a practical, forward-looking framework for leaders, clinicians, innovators, and advocates who want technology to expand access and equity rather than deepen existing divides. Whether you’re building digital solutions, designing engagement strategies, or leading organizational change, this episode offers clear ideas for moving toward a more inclusive and effective health system.  Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    35 min

  7. 12/03/2025

    Seeing the Invisible: Suicide Warning Signs, Struggles, and Hope

    The warning signs of suicide are often visible, but easy to miss. In this episode of Human Resilience, we sit down with suicide prevention expert Susan Tellone to explore how trauma, stress, and emotional overwhelm can quietly build toward crisis, and the practical steps anyone can take to recognize and respond early.  Drawing from decades in hospice care, schools, and psychiatric emergency rooms, Susan explains why self-harm runs counter to our deepest survival instincts—and how connection, validation, and presence can shift someone back toward safety. She also unpacks the FACS model (Feelings, Actions, Changes, and Talk), how to interpret subtle cues, and the everyday situations that increase vulnerability.  Listen & Learn:  The real warning signs, and what distress looks like in behavior, language, and emotional shifts How simple, nonjudgmental prompts like “tell me more” open the door to honesty and safety Tools to address loneliness, overexposure, achievement stress, and social media overload in teens and beyond Micro-practices, joy resets, and sustainable strategies to maintain emotional well-being while supporting others For teens and adults alike, Susan offers a grounded, compassionate framework anyone—parents, educators, friends, coworkers—can use to help someone feel seen and supported. We also highlight how community-based programs and digital engagement tools extend care between touchpoints and reduce relapse risk.  If you or someone you know is struggling, call or text 988 for the Suicide & Crisis Lifeline. If this conversation resonates, share it with someone who may need it and subscribe for more episodes that humanize healing.  Guest:  Susan Tellone, Susan Tellone, MSN, BSN, CSN, Mental Health and Suicide Prevention Expert Hosts:  Bob Gold, Chief Behavioral Technologist, GoMo Health Shelley Schoenfeld, Chief Marketing & Client Services Officer, GoMo Health Thanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    32 min

  8. 11/12/2025

    The Battle After the Battlefield: Invisible Wounds, Reintegration, and Rebuilding Purpose After Service

    For many veterans, the toughest battles begin after coming home. Isolation, moral injury, post-traumatic stress, and the loss of structure can make reintegration feel like an entirely new mission — one without a map. In this powerful Veterans Day episode of the Human Resilience Podcast, hosts Bob Gold and Shelley Schoenfeld sit down with retired Brigadier General and military psychiatrist Dr. Stephen Xenakis and Army veteran Ben Parker to explore what life after service truly looks like — the quiet struggles, the search for purpose, and the small steps that rebuild strength and connection. Together, they share honest reflections on how trauma shapes identity, what recovery really takes, and why connection — not perfection — is the foundation of healing.  Listen and Learn: The emotional and psychological realities of reintegration after serviceWhy connection and peer support are critical to recovery and resilienceHow behavioral science and small daily actions can restore structure and hopePractical ways families and communities can support veterans in transitionIf you or someone you know is a veteran in crisis, dial 988 and press 1 to reach the Veterans Crisis Line. For further information on GoMo Health's Veteran Resiliency program, click here.  Guests: Dr. Stephen Xenakis, Retired Brigadier General & Military PsychiatristBen Parker, U.S. Army VeteranHosts: Bob Gold, Chief Behavioral Technologist, GoMo HealthShelley Schoenfeld, Chief Marketing & Client Services Officer, GoMo HealthThanks for tuning in. Subscribe today to receive new episode drops, comment with questions for our hosts/guests and follow @GoMoHealth on social for the latest in healthcare engagement.

    31 min
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About

What is the future of healthcare technology? How is technology changing the landscape of the industry? The GoMo Health Human Resilience podcast gives an inside look into the world of healthcare technology engagement from experts, industry professionals and healthcare consumers across the globe.     Each episode focuses on a specific healthcare topic, and illustrates, with engaging storytelling, the heart-warming journeys of our guests and experts—patients, members, caregivers, parents, and providers. Tune in weekly to hear our guests share the impact of innovative paradigms in healthcare delivery to manage chronic conditions.     Welcome to Human Resilience, changing the way healthcare is delivered. 

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