Know Your Regulator: The Podcast that Inspires You to Engage

Team Bertolino
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Welcome to Know Your Regulator, the premier podcast dedicated to keeping professional license holders up-to-date on the dynamic landscape of laws, regulations, and legal interpretations that directly affect their careers and businesses. This free, educational series is designed to empower professionals by providing critical insights into the regulatory environment that governs their practices.Our mission is to offer valuable, accessible information that helps license holders stay informed about their regulators, ensuring they are well-versed in the legal matters that influence their professional reputation and livelihood. Each episode features in-depth interviews with a diverse array of guests, including current and former regulators, esteemed members of the Bertolino Law Firm, and other experts who bring essential knowledge and perspectives to the table.Join us as we explore the intricacies of professional regulation, offering practical advice, timely updates, and expert commentary to help you navigate the complexities of your profession with confidence and clarity. Tune in to "Know Your Regulator" and stay ahead in your field by understanding the regulatory landscape that shapes your professional life.Know Your Regulator: The Podcast that Inspires You to Engage is presented by Bertolino LLP.  Visit us at https://www.belolaw.com/know-your-regulator/#knowyourregulator  #bertolinollp #podcast

  1. 3d ago

    Got a Board Complaint? Don’t Wait Until It’s Too Late

    A board complaint lands in your inbox. A notice of investigation arrives from your licensing agency. A hearing deadline is already running, and suddenly your professional license, your income, and your reputation may all be on the line. In this episode of Know Your Regulator, host Cimone Murphree sits down with Troy Beaulieu, Director of Legal Services at Bertolino LLP, and Valerie Rivera, Certificated Paralegal, to talk about why the lawyer you call, and when you call them, could make a major difference in a professional licensing case. Whether you are a nurse, physician, engineer, educator, pharmacist, real estate professional, counselor, or other licensed professional, your license is your livelihood, and a board investigation is not the time to wait and see what happens. We talk through what can happen when a license holder tries to handle a board complaint alone, relies on internet research and generic templates, or hires a lawyer who does not regularly practice before licensing boards and state agencies. Troy explains why administrative law and professional licensing cases are often controlled by strict deadlines, agency procedures, evidence rules, and issue preservation, and why your options can shrink the longer you wait. Valerie shares what she sees behind the scenes when clients come in late, leading to missing records, short deadlines, incomplete exhibits, heightened stress, and a damaging narrative that may already be taking shape. Then we look at a lighter path, where a licensed professional calls the right professional license defense attorney early, the legal team has more time to gather documents, build a timeline, prepare witnesses, develop mitigation, respond strategically, and present a full picture to the licensing board. Early representation does not guarantee a perfect outcome, but it can give a license holder more control, more options, and a better chance at protecting their professional license and livelihood. If you have received a board complaint, notice of investigation, proposed order, hearing notice, or disciplinary action from your licensing agency, this conversation can help you understand why timing matters and why not every lawyer is the right lawyer for a professional license defense matter. Subscribe to Know Your Regulator, share this episode with a licensed professional who may need it, and stay ahead before a complaint becomes a crisis. Get more information, details and resources on Know Your Regulator - https://www.belolaw.com/know-your-regulator

    24 min

  2. Jun 3

    Texas Special Education Teachers and Contract Termination: What to Know Before You Resign

    A student and situation are escalating, others are at risk, and you have seconds to act. For Texas special education teachers, that split-second decision can later be framed as “use of force,” “inappropriate contact,” or a violation of policy and could trigger an internal investigation, paid administrative leave, a report to TEA, and educator contract termination. We sit down with LaJuana "LJ" Acklin, a senior associate attorney at Bertolino Law Firm, to map what happens when a district moves to end a teacher’s contract and why the decisions made early on matter so much. We talk through termination vs nonrenewal, how notice works, and the strict deadlines to request a contract termination hearing before an independent hearing examiner. We also unpack the hard truth behind “resignation in lieu of termination”, where it can feel like it protects your narrative, but it may also wipe out your best chance to contest allegations and preserve key defenses. Then we get practical for the classroom realities. We cover Crisis Prevention Institute (CPI) training, why de-escalation should come first whenever possible, what “proportional” force means in real life, and why documentation and communication with paraprofessionals and campus leadership can protect both students and staff. Finally, we explain statutory immunity under Texas Education Code 22.0512 and Texas Penal Code 9.62, and how “non-deadly justified force” may apply when you reasonably believe you must act to maintain discipline or protect safety, even when district policy gets complicated. If you’re a Texas teacher, especially in special education, this conversation can help you understand some of your options before you make a decision. Subscribe to Know Your Regulator, share this with a Texas educator who needs it, and leave a review with the question you want us to tackle next! Get more information, details and resources on Know Your Regulator - https://www.belolaw.com/know-your-regulator

    31 min

  3. May 27

    Your License Doesn't Take a Summer Break

    Summer can be a busy season for licensed professionals. Schedules change, offices are short-staffed, families are traveling, professionals might be changing jobs, and license renewal or continuing education deadlines can easily fall to the bottom of the list. But your professional license does not take a summer break. In this episode of Know Your Regulator, host Cimone Murphree shares practical summer reminders for licensed professionals and explains how everyday situations can create preventable licensing risks. Whether it’s missed licensing board notices, renewal deadlines, job transitions or off-the-clock conduct, documentation gaps, social media posts and comments, or even those casual “just helping out” moments, this episode encourages license holders to stay aware of the professional responsibilities that continue even in the busy seasons of life.  This episode walks through simple ways to complete a summer license reset, discussing checking license status, confirming renewal dates, reviewing continuing education requirements, updating board contact information, and thinking carefully before posting online or giving informal professional advice. If you are a healthcare professional, educator, appraiser, real estate professional, insurance professional, dental professional, mental health provider, or another Texas license holder, this episode is a reminder that regulatory awareness and education are part of protecting your career, credibility, and ability to continue doing the work you’ve trained for. Understanding your licensing board, your professional obligations, and common risk areas helps you avoid easily preventable issues before they become complaints, investigations, or disciplinary concerns. Watch Here: https://www.belolaw.com/know-your-regulator/your-license-doesnt-take-a-summer-break/  ____________________  Get more information, details and resources on Know Your Regulator - https://www.belolaw.com/know-your-regulator

    16 min

  4. May 20

    Texas Appraiser Mentorship & USPAP: Reports, Complaints, Best Practices

    Mentorship can mean very different things in the appraisal world. It may support someone entering the profession, help an appraiser through a practicum program, or become part of resolving a complaint, experience audit, or a contingent dismissal. In this episode of Know Your Regulator, we look at how Texas appraiser mentorship really works in practice and what it means for USPAP compliance, reports, and public trust. Host Cimone Murphree is joined by Bertolino Law Firm Director of Legal Services, Troy Beaulieu, and AQB Certified USPAP instructor Diana Jacob for a practical, case driven conversation that goes well beyond just fixing a single report. Drawing on their experience with state boards and appraisers in multiple states, Troy and Diana unpack issues that show up again and again in real files such as the overreliance on canned comments, weak highest and best use analysis, scope of work problems, and work files that do not actually support the story in the report. We also explore appraiser mindset and accountability, discussing what effective mentorship sessions look like, why ignoring a board notice makes matters worse, and how honest feedback can push appraisers to review their development process, not just their narrative language. Whether you are facing a complaint, mentoring another appraiser, or looking for ways to strengthen your practice before a problem even arises, this episode offers grounded, practical insight into how thoughtful mentorship can improve your analysis, public trust, and reduce future risk to your license. Watch Here: https://www.belolaw.com/know-your-regulator/texas-appraiser-mentorship-uspap-reports-complaints-best-practices/ __________________________ About Diana Jacob, AQB USPAP Certified Instructor: Diana Jacob currently resides in Lafayette, LA.  She serves as an advisory consultant on real property appraisal both to independent practicing appraisers, attorneys and school providers of appraisal education.  Over the past decade she has also held the position of quality control of two AMCs and is recognized nationally for her USPAP knowledge.  She currently provides appraisal mentorship services in two State Enforcement Agencies (TX and WV), has taught live classes in 36 states, and was in the first group to become an AQB USPAP Certified Instructor.  She’s written over 25 books for pre-licensed and continuing education and has written numerous articles over her career.  She appeared on CNN, “Your Money”, being interviewed on the topic of the impact of home improvement on property value, featured in Louisiana Woman as a “Trailblazer in Appraisal”, granted recognition in 2013 ATA Appraiser of the Year, and in 2019 the Association of Texas Appraisers Lifetime Achievement Award. __________________________ Get more information, details and resources on Know Your Regulator - https://www.belolaw.com/know-your-regulator

    35 min

  5. May 13

    More Clients, More Risk? Law Firm Growth, Referrals, and Reputation

    Your marketing finally works, but that’s when the real risk begins. When a solo or small firm gets a surge of calls, referrals, and attention, weak systems do more than just slow you down. They create client frustration, professional exposure, and the kind of preventable mistakes that lead to grievances. In this episode, we break down how lawyers can grow with intention, compliance, and confidence, so their reputation keeps pace with their visibility. I’m joined by Delisi Friday, a legal marketing strategist and founder of First Call Friday. Delisi has spent decades helping firms scale through relationship-based referral marketing, and she makes a strong case for a systems-first approach: fix operations before you pour fuel on your marketing.  We dig into the three areas that can quietly decide whether growth helps or hurts: intake, marketing, and accounting. We're talking tracking referral sources and conversions, understanding what actually becomes a client, reviewing what you keep after referral fees, and using clean numbers to guide growth decisions. We also get specific about ethics and lawyer advertising, including Texas Rule 7.03, what “nominal gifts” really means, and why referrals involving non-lawyer businesses can quickly become problematic. We unpack independent professional judgment, competence checks, and how joint responsibility on referred cases can put both lawyers at risk. Finally, we move into visibility and reputation, discussing results-based marketing, disclosing co-counsel involvement, and the deceptive trend of “made-up awards” that can mislead the public. Delisi also shares practical guidelines for scaling, including client communication cadence, average time on desk, proactive hiring, and protecting IOLTA trust accounting as your firm gets bigger. Watch Here: https://www.belolaw.com/know-your-regulator/more-clients-more-risk-law-firm-growth-referrals-and-reputation/ ____________________ Want to learn more from Delisi?  Connect with Delisi through First Call Friday:  https://www.firstcallfriday.com/ Explore the From Coffee to Cases podcast: https://www.firstcallfriday.com/podcast ____________________ Get more information, details and resources on Know Your Regulator - https://www.belolaw.com/know-your-regulator

    34 min

  6. Apr 22

    AI Legal Advice Could Cost You Your License

    ChatGPT can write a convincing legal argument in seconds, and that’s exactly why it can be so dangerous when your professional license is on the line. With new technology, new patterns are emerging. People are treating AI like their lawyer, only to get blindsided by missed deadlines, incorrect filings, and “authority” that turns out to be completely made up. We talk with Associate Attorney Amy Cadwell and Legal Support Manager Melissa Hooper of Bertolino Law Firm about what is driving this trend and how quickly it can go wrong. From hallucinated case citations that have resulted in attorney sanctions to clients pulling up chatbots during attorney-client conferences, we unpack the real risks of using AI for legal advice, licensing board responses, and administrative law strategy. We also explain why licensing board cases are so nuanced: each agency has its own processes, constantly changing rules, and procedural traps that a generic chatbot just cannot track reliably. You’ll leave with a clear playbook for using AI responsibly in a licensing board investigation or complaint. We share safer, practical uses like building a chronological timeline, generating key questions to ask your lawyer, and translating confusing documents into plain English. And if you've already drafted something with AI? We cover the next steps that matters most: stop, get it reviewed by a qualified attorney, and be fully transparent so your legal team can protect you. Stay up to date in your professional industry! Subscribe to Know Your Regulator, share this episode with a colleague, and leave a review with the topic you'd like to see us tackle next. Watch Here: https://www.belolaw.com/know-your-regulator/ai-legal-advice-could-cost-you-your-license/ Get more information, details and resources on Know Your Regulator - https://www.belolaw.com/know-your-regulator

    18 min

  7. Apr 15

    Operation Nightingale: Inside a Multi-State Nursing Fraud Investigation

    A federal case can start with just one audit and end up touching thousands of licenses. We sit down with Dr. Cambria Nwosu, a doctor of nursing practice and legal nurse consultant, to unpack Operation Nightingale and the nursing diploma fraud scheme that sent shockwaves through the healthcare industry. What stands out isn’t just the fraud itself, but the uncomfortable reality that weak credential verification can let bad paperwork travel across multiple states.  We walk through how large-scale healthcare investigations typically unfold,  what triggers regulators respond to, how employers, schools, or staffing environments become vital information pipelines, and how state boards of nursing often begin their investigative work long before a clinician ever hears a word. We then explain why separate board authority can mean multiple investigations at once, especially in compact licensure states where practice crosses state lines. Learn specifically what regulators are looking for as we talk about red flags like relying on documents without primary source verification, the risk of non-traditional pathways that dodge accreditation norms, and why boards may still take action even when someone claims they “didn’t know.” We close with practical risk-management guidance for licensed healthcare professionals, including why preparation matters, and how fast a regulatory process can escalate, especially when patient harm becomes part of the question. Subscribe to Know Your Regulator for more clear guidance on regulatory compliance and licensure, share this with a colleague who needs it, and leave a review if it helped you understand your rules and regulations better!  Watch Here: https://www.belolaw.com/know-your-regulator/operation-nightingale-inside-a-multi-state-nursing-fraud-investigation/ _______________________ Dr. Cambria Nwosu, DNP, RN, LNC, is a Legal Nurse Consultant and healthcare systems expert focused on regulatory accountability, clinical documentation, and the intersection of healthcare and law. She provides education and analysis on malpractice, licensure investigations, and healthcare policy, helping clinicians better understand the systems that govern their practice. Dr. Nwosu is also the co-owner of Seth Usifo Nwosu Incorporated (SUN INC) and the creator behind CJN Network, a platform dedicated to healthcare justice and civil rights. To learn more about Dr. Cambria Nwosu and her practice, visit: https://sunincorp.net/about-us/ _______________________ Get more information, details and resources on Know Your Regulator - https://www.belolaw.com/know-your-regulator

    21 min

  8. Apr 8

    Qualified Isn’t Authorized: Licensing & Immigration Risks in Texas

    Being a great doctor, engineer, or accountant doesn’t automatically mean you’re allowed to perform that work in Texas. The space between “qualified” and “authorized” is where careers get derailed and it’s exactly where immigration law and professional licensing collide. In this episode of Know Your Regulator, I sit down with immigration attorney J.J. Amell, founder of Amell Law Firm located in Houston, Texas and Director of Legal Services for Bertolino Law Firm, Troy Beaulieu, to unpack what’s changing for foreign-trained physicians, including Texas reforms like House Bill 2038, and what still trips people up. We talk through the most common misunderstandings internationally trained professionals bring into the Texas licensing process, why state agencies often have limited discretion, and how a simple mismatch in education, exams, or documentation can become a real roadblock. We then dive into consequences, explaining how unlicensed practice, a lapsed license, missing continuing education, or an emergency suspension can trigger board complaints, investigations, and even criminal exposure. We delve even further into how those issues can ripple into immigration status when a visa is tied to your ability to lawfully do the sponsored job. J.J. clarifies key immigration basics, including non-immigrant work visas versus green card pathways, plus the reality of timing delays and why planning early matters. We close with practical prevention steps for employers and HR teams: verify licensure, track renewals and CE, document right-to-work status, and run periodic audits so that authorization doesn’t silently expire. If you employ, manage, or are a foreign-trained professional in a regulated field, subscribe, share this with a colleague, and leave a review with the topic you'd want us to tackle next! Watch Here: https://www.belolaw.com/know-your-regulator/qualified-isnt-authorized-licensing-immigration-risks-in-texas/ ________________________  Learn more about J.J. Amell and Amell Law:  https://www.amelllaw.com/  _________________________  Get more information, details and resources on Know Your Regulator - https://www.belolaw.com/know-your-regulator

    29 min
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About

Welcome to Know Your Regulator, the premier podcast dedicated to keeping professional license holders up-to-date on the dynamic landscape of laws, regulations, and legal interpretations that directly affect their careers and businesses. This free, educational series is designed to empower professionals by providing critical insights into the regulatory environment that governs their practices.Our mission is to offer valuable, accessible information that helps license holders stay informed about their regulators, ensuring they are well-versed in the legal matters that influence their professional reputation and livelihood. Each episode features in-depth interviews with a diverse array of guests, including current and former regulators, esteemed members of the Bertolino Law Firm, and other experts who bring essential knowledge and perspectives to the table.Join us as we explore the intricacies of professional regulation, offering practical advice, timely updates, and expert commentary to help you navigate the complexities of your profession with confidence and clarity. Tune in to "Know Your Regulator" and stay ahead in your field by understanding the regulatory landscape that shapes your professional life.Know Your Regulator: The Podcast that Inspires You to Engage is presented by Bertolino LLP.  Visit us at https://www.belolaw.com/know-your-regulator/#knowyourregulator  #bertolinollp #podcast

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