SMART to Mediate | How smart lawyers and claims adjusters litigate fast, save money, and reduce caseloads

Tony Mascolo
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Resolution Mastery: Build Relationships + Reduce Your Caseload FastIn this episode, Tony Mascolo, a seasoned attorney and mediator, discusses the power of mediation in reducing caseloads, saving costs, creating time, and making happy clients and a happier and healthier you.   This podcast is for the personal injury claims professionals, adjusters, and attorneys who create solutions for pending claims.    ·      Drawing from personal experiences, Tony illustrates how redefining oneself can lead to more efficient resolutions, reduced caseloads, and improved professional relationships. Listeners will learn strategies for planning, focusing, and relationship-building to achieve quicker, cost-effective case resolutions.   The Power of Redefinition ·      Ever hear of redefinition? It's a powerful concept that involves your vision for the future while you also respect and understand the past....   ·      Redefinition is going to help you move forward. In this episode, I propose you look at yourself as a Captain of a Luxury Cruise Ship.  So go ahead. Put that captain's hat on, look in the mirror, and repeat three times, "I am the captain of my ship of cases, and I do not captain a ship of fools...."      A New Perspective on Claims Professionals ·      “Let's be real here. Not too many people like attorneys or insurance adjusters.    Just ask them”!  This perception is an obstacle that needs to be overcome.    ·      The Relational Mediation Method recognizes and creates relationships among the interested parties in the litigation. It makes outside perception irrelevant to the work claims professionals every day.    ·      It embraces the concept that WE, those in the personal injury field, are defined by the work we do together, not by the bar room jokester.  We are valuable because we make ourselves valuable.  WE DEFINE OURSELVES.    ·      The relational mediation method facilitates this redefinition by creating a network of attorneys and adjusters who realize it's better to work together while still effectively representing the interest of their clients.

Episodes

  1. APR 16

    It's not always about the money when it comes to reducing your caseload | #10

    Is your case only about money? There is more to a closed case than money.  Know your case and know your client.  What will motivate your client to resolve the case?  Money?Certainty?An apology? It may surprise you to learn:  ➤ With mediation, you actually create the future of your case ➤ Case resolution can flip fast based on non-monetary factors ➤ Mediation is less about reality than your vision for expedient resolution ARE YOU READY TO RESOLVE MORE CASES THAN YOU EVER DID? READY TO CREATE YOUR OWN FUTURE? ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ☎️ BOOK YOUR FREE 20-MINUTE C0NSULT to learn how mediation can save you time, reduce stress, reduce costs and make happier clients and happier you. 📍 CONNECT on LinkedIn 📍 FOLLOW ME on FaceBook 💻 https://www.smarttomediate.com 📺 YouTube

    18 min

  2. APR 9

    Can You Build Trust When Lawyers Have Gone Rogue? | #9

    Lawyers love to argue   I suspect that doesn't surprise you But it may surprise you that some lawyers also get physical.  ·      Like that time a lawyer had it out for me and threw me against the wall ·      What would you do with your back literally up against the wall? ·      And a hostile lawyer screaming in your face.  Would you retaliate?  Just what would you do? I CREATED TRUST…… Suppose trust of opposing counsel was a helper and not a hurter in a case. What if there was a way that developed trust that counteracts every one of the things that I've talked to you about up to now,  ·      trust that lessens your caseload  ·      trust that lessens the amount of time that you have to put into a case,  ·      trust that creates opportunities for you to resolve the case  ·      Trust that creates no motion work.  ·      Trust that doesn't risk appeals.  ·      Trust that leads to mediations that resolve your case. ·      That means killing your adversary softly ·      Killing your adversary with kindness. ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ☎️ BOOK YOUR FREE 20-MINUTE C0NSULT to learn how mediation can save you time, reduce stress, reduce costs and make happier clients and happier you. 📍 CONNECT on LinkedIn 📍 FOLLOW ME on FaceBook 💻 https://www.smarttomediate.com 📺 YouTube

    20 min

  3. APR 2

    When the Ball is in Air: A Mediator's Perspective |#8

    Where does Mediation live?   You may find that question a bit odd.   But it really is not.   Mediation lives in its own time zone.  Its own twilight zone.  Not total reality. Not total fantasy.    The lines are blurred.  A time of endless possibilities.  A good mediator works in this zone.  And crafts a good resolution.  It may surprise you to learn:  ➤ that blurred moment between desire and reality,  a moment that seems as if it hangs  for a lifetime, holds the promise of a good resolution ➤ that through mediation, you actually create the future of your case ➤ Mediation is less about reality than about vision.  And vision can be a good thing.  ARE YOU READY TO RESOLVE MORE CASES THAN YOU EVER DID? READY TO CREATE YOUR OWN FUTURE? ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ☎️ BOOK YOUR FREE 20-MINUTE C0NSULT to learn how mediation can save you time, reduce stress, reduce costs and make happier clients and happier you. 📍 CONNECT on LinkedIn 📍 FOLLOW ME on FaceBook 💻 https://www.smarttomediate.com 📺 YouTube

    14 min

  4. MAR 26

    Mediators and Magicians: The Shared Art of Transformation | #7

    Is there really magic to a mediation?  In this episode we will confront that head on and determine if there is really magic.  It may surprise you to learn:  ➤ That there is magic, but not how you think it is ➤ Pre mediations and process are the stuff of magic ➤ What seems like magic, is really the result of hard work, preparation and finding common goals.  ARE YOU READY TO RESOLVE MORE CASES THAN YOU EVER DID? ARE YOU WILLING TO MAKE THE ADJUSTMENTS? ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ☎️ BOOK YOUR FREE 20-MINUTE C0NSULT to learn how mediation can save you time, reduce stress, reduce costs and make happier clients and happier you. 📍 CONNECT on LinkedIn 📍 FOLLOW ME on FaceBook 💻 https://www.smarttomediate.com 📺 YouTube

    18 min

  5. MAR 19

    From Adversaries to Allies: Cultivating Constructive Relationships | #6

    Is the adjuster your ally or adversary?  In this episode we will confront that question head on and determine which it really is or should be.   It may surprise you to learn:  ➤ That most adjusters see themselves as helpers.  ➤ How you develop that relationship has real life consequences on your entire case load ➤ Plaintiff adversarial advertising is an affront to the resolution of cases. ARE YOU READY TO RESOLVE MORE CASES THAN YOU EVER DID? ARE YOU WILLING TO MAKE THE ADJUSTMENTS? Ready, Let's Go! ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ☎️ BOOK YOUR FREE 20-MINUTE C0NSULT to learn how mediation can save you time, reduce stress, reduce costs and make happier clients and happier you. 📍 CONNECT on LinkedIn 📍 FOLLOW ME on FaceBook 💻 https://www.smarttomediate.com 📺 YouTube

    23 min

  6. MAR 12

    "From Painter to Peacemaker: Lessons in Managing Your Caseload"; SMART to Mediate|#5

    Are you the problem to your caseload woes?   In this episode we will confront those issues.  It may surprise you to learn you are the problem when: ➤ You spend too much time on what others do or don't do. ➤ Or you get too emotional and forget the process that leads to resolution ➤ Or you fail to realize that it is the clients best interest to keep in mind, and quick resolution is in the clients best interest ARE YOU READY TO CONFRONT THE PROBLEM? Even if it means looking in the mirror? ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ☎️ BOOK YOUR FREE 20-MINUTE C0NSULT to learn how mediation can save you time, reduce stress, reduce costs and make happier clients and happier you. 📍 CONNECT on LinkedIn 📍 FOLLOW ME on FaceBook 💻 https://www.smarttomediate.com 📺 YouTube

    15 min

  7. MAR 5

    Play the cards you have for a successful mediation|#4

    Are trial lawyers modern day gamblers?  Does gambling play a role in a successful mediation?  My intent was  to explore  the relationship between a gamblers mentality, love of competition, and the role of a lawyer in the personal injury field.  Is it ever appropriate to gamble with your clients case?   Shouldn't you only be gambling with your own money and not that of others? As I was preparing, the Trump-Zelenskyy Oval Office "mediation" fell apart.  Then I heard Trump say:  "You are gambling with your peoples lives" and "You are gambling with World War III.  Then he told Zelenskyy he did not have the cards to play.  At that moment, I knew this podcast was going to touch something relevant to many cases and the attorneys who do personal injury.   I understood the gambling mentality.  Shucks, I struggled with it myself in the day. The first part of the episode deals with the analysis of the smart approach to risk taking in a case and how mediation can address that.   The second part of the episode gives my analysis of what happened at the meeting/mediation. What went wrong, and discusses whether it can be fixed.  Preventing war is a noble cause.  The stakes are high.  But the reality is that what we do in the claims field is just as important to our clients.  We should never gamble on an outcome with our clients money.   ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ☎️ BOOK YOUR FREE 20-MINUTE C0NSULT to learn how mediation can save you time, reduce stress, reduce costs and make happier clients and happier you. 📍 CONNECT on LinkedIn 📍 FOLLOW ME on FaceBook 💻 https://www.smarttomediate.com 📺 YouTube

    27 min

  8. FEB 26

    History is an SOB Because History Resists Change - Even When You Mediate | #3

    Do you ever wonder why:  "If the world is changing at breakneck speed, why does nothing ever change for me?". Are you constantly reminded that forgetting history means you are doomed to repeat it?   I was reminded about that last night.  I have a theory that history favors continuity. Want to know what it is? ➤ History does not favor change.  ➤History itself will fight back against significant change because it is stubborn.  Until you embrace the concept of change and take action to create the environment for change to proliferate, you and your business will stagnate.  When you embrace the change, you will enjoy a manageable caseload and more dinners with your family.  Let's learn together how you can streamline your caseload in... Wait for it... ..... ..... 30 to 60 days.  YES! Listen in and I'll prove it to you. Here's how: » Proactive mediation engagement » Build and nurture relationships » Leverage private mediation over presumptive mediation ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ☎️ BOOK YOUR FREE 20-MINUTE C0NSULT to learn how mediation can save you time, reduce stress, reduce costs and make happier clients and happier you. 📍 CONNECT on LinkedIn 📍 FOLLOW ME on FaceBook 💻 https://www.smarttomediate.com 📺 YouTube

    27 min

  9. FEB 19

    From Cold Case to Closed Case: Smart To Mediate Tactics for Success | #2

    Are you spending too much time focused on the wrong aspects of your caseload? If you've been buried under a heavy caseload, angry clients, and vitriolic parties for even a short time, you know this can be a bloody business - if you allow yourself to get pulverized by the competition. I propose there's another way. What if you could reduce your caseload without getting pulverized by the competition?  HOW IS THAT EVEN POSSIBLE? I'll share that and more as we share how you can implement a structured (and less bloodied) approach: Here's the HOW we'll uncover together: ↳ STEP ONE: Categorize your cases ↳ STEP TWO: Focus on the select few that will make the difference ↳ STEP THREE: Enhance communication with creative tools that build relationships I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ☎️ BOOK YOUR FREE 20-MINUTE C0NSULT to learn how mediation can save you time, reduce stress, reduce costs and make happier clients and happier you. 📍 CONNECT on LinkedIn 📍 FOLLOW ME on FaceBook 💻 https://www.smarttomediate.com 📺 YouTube

    26 min

  10. FEB 12

    Resolution Mastery: Build Relationships + Reduce Your Caseload Fast | #1

    What if you could : ➡️ work more productively? ➡️ accomplish more in the same time? ➡️ reduce your caseload by 50 percent? ➡️ impress your clients and supervisors? ➡️ improve your position in the company or firm that you work for?  You would do it, right? No brainer, right?  Ever hear of redefinition? It's a powerful concept that involves your vision for the future while respecting the past. Ask yourself, "How do I define me" today?   I propose you redefine yourself as the captain of your ship.  It's about vision, remember.  🛳️ Lets embark on this visionary maiden voyage of the SMART to MEDIATE podcast. No life vest required; I've got you. 🛳️ ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ☎️ BOOK YOUR FREE 20-MINUTE C0NSULT to learn how mediation can save you time, reduce stress, reduce costs and make happier clients and happier you. 📍 CONNECT on LinkedIn 📍 FOLLOW ME on FaceBook 💻 https://www.smarttomediate.com 📺 YouTube

    20 min

  11. FEB 10

    Welcome To Smart To Mediate with Tony Mascolo, Esq.| Trailer

    Are you an attorney or claims adjuster working 80+ hours a week?   If you are, you just might be waking up in cold sweats thinking about all those cases piling up on your desk.   Worse, you're likely fighting with your partners in the office or your partner who is waiting for you at home, who has been watching the clock late at night. Anger and minutes escalate with each tick of the clock that's tocked more than 16 hours since you left in the wee hours of the morning. Is that adjuster you? Is that attorney you? Personal injury professionals know that this work can beat you up.  The day-to-day constant stress of multitudes of cases, court delays, reams of inflowing data, deadlines, client pressure, uncertain outcomes, all of this takes a terrible toll on the attorney's and adjusters who work in this business. Hi there, I'm Tony Mascolo, Esq.  I've lived this life...and almost lost my life because of it. Now, I'm committed to helping you reduce your caseloads >>> FAST. If you want to get home for dinners regularly, see your kiddos grow up, and get promoted within your company without having a (literal) heart attack, this podcast is for you. Smart to Mediate aims to help legal professionals manage their cases, strive for excellence, and build client relationships.  Put this show in your feed so you can not only get home for dinner on time, you'll build relationships and reduce your caseload so you can enjoy your life. ⚖️ I believe Successful Resolutions through Mediation are possible...when you implement the Relational Mediation Method I teach in each episode. ☎️ BOOK YOUR FREE 20-MINUTE C0NSULT to learn how mediation can save you time, reduce stress, reduce costs and make happier clients and happier you. 📍 CONNECT on LinkedIn 📍 FOLLOW ME on FaceBook 💻 https://www.smarttomediate.com 📺 YouTube

    2 min

Trailer

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About

Resolution Mastery: Build Relationships + Reduce Your Caseload FastIn this episode, Tony Mascolo, a seasoned attorney and mediator, discusses the power of mediation in reducing caseloads, saving costs, creating time, and making happy clients and a happier and healthier you.   This podcast is for the personal injury claims professionals, adjusters, and attorneys who create solutions for pending claims.    ·      Drawing from personal experiences, Tony illustrates how redefining oneself can lead to more efficient resolutions, reduced caseloads, and improved professional relationships. Listeners will learn strategies for planning, focusing, and relationship-building to achieve quicker, cost-effective case resolutions.   The Power of Redefinition ·      Ever hear of redefinition? It's a powerful concept that involves your vision for the future while you also respect and understand the past....   ·      Redefinition is going to help you move forward. In this episode, I propose you look at yourself as a Captain of a Luxury Cruise Ship.  So go ahead. Put that captain's hat on, look in the mirror, and repeat three times, "I am the captain of my ship of cases, and I do not captain a ship of fools...."      A New Perspective on Claims Professionals ·      “Let's be real here. Not too many people like attorneys or insurance adjusters.    Just ask them”!  This perception is an obstacle that needs to be overcome.    ·      The Relational Mediation Method recognizes and creates relationships among the interested parties in the litigation. It makes outside perception irrelevant to the work claims professionals every day.    ·      It embraces the concept that WE, those in the personal injury field, are defined by the work we do together, not by the bar room jokester.  We are valuable because we make ourselves valuable.  WE DEFINE OURSELVES.    ·      The relational mediation method facilitates this redefinition by creating a network of attorneys and adjusters who realize it's better to work together while still effectively representing the interest of their clients.

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