Believe in Brand

Ari Yablok

The startups that become icons have one thing in common. They believe in brand. This is a podcast that explores the massive and often misunderstood role that brand plays in transforming B2B startups into unforgettable household names. I will share my firsthand experience building a brand from scratch at Island, and interview brand, design, and marketing experts from the world of B2B tech to discuss all things brand.

  1. 3d ago

    How to rebrand a global enterprise with Carla Weis, VP Brand & Creative, Docusign

    Branding is often mistaken for logos, colors, and taglines. But the strongest brands are built on something much deeper: business strategy. In this episode of Believe in Brand, Ari Yablok sits down with Carla Weis, VP Brand and Creative at DocuSign, to unpack the company's ambitious four-month transformation from the world's leading eSignature platform into the Intelligent Agreement Management category. Carla shares how DocuSign approached one of the most significant rebrands in B2B by aligning brand strategy with business strategy, defining a new category, and bringing an entire global organization along for the journey. What you’ll learn Why successful rebrands begin with business strategy, not design How to create a brand promise that guides long-term growth What it takes to launch a company-wide rebrand and new market category successfully Jump into the conversation (00:00) Intro (00:21) Meet Carla Weis of DocuSign (05:11) Why DocuSign decided to rebrand (07:55) Leading a four-month global rebrand (12:16) Using brand archetypes to guide decisions (16:43) Why brand strategy comes before design (21:26) Finding the right brand promise (24:37) On creating a new market category (29:29) How to build internal buy-in with brand ambassadors (32:23) Auditing every customer touchpoint (36:54) Training 7,000 employees on the new brand Stop guessing and start building a B2B brand that drives real revenue. The Believe in Brand podcast is your strategic and practical guide for B2B startup founders and marketing leaders. Every week, we cut through the noise to bring you the best philosophies, strategies, and hands-on tactics from the people who've done it. Get the practical tips and "war stories" you need to transform your brand into your company's most valuable asset, straight from B2B founders, CMOs, agency heads, and professional brand builders. Connect with Ari Yablok: https://www.linkedin.com/in/ariyablok/ Connect with Carla Weis: https://www.linkedin.com/in/carlaweishale/  Produced in partnership with Share Your Genius http://www.shareyourgenius.com

  2. Aug 12

    Weirding the normal, and normaling the weird - brand as a business philosophy with James Hurst, VP Global Executive Director of HelloFresh

    Brand strategy is often mistaken for logos, messaging, and visual identity, but the most successful companies use it to solve far bigger business challenges. James Hurst, VP Global Creative Director at HelloFresh and former creative leader at Google, Pinterest, Tinder, and Zag, joins Believe in Brand to share why great brands are built by solving business problems, not just creating memorable campaigns. He explores how creativity can drive organizational change, why companies lose their competitive edge when they rely too heavily on best practices, and how AI is reshaping the creative process without replacing human ingenuity.  James also shares his philosophy of "weirding the normal and normaling the weird," explaining why the strongest brands know when to challenge expectations and when to make new ideas feel familiar. What you'll learn Why brand strategy should influence business decisions, not just marketing How AI can amplify creativity without replacing human thinking Why the most memorable brands embrace calculated creative risk Jump into the conversation (00:00) Intro (00:44) Meet James Hurst (04:04) Why brand starts with business strategy (10:53) In-house vs. agency: the "therapist chair" mindset (16:05) Creativity's role in the AI era (23:20) Why design thinking isn't enough (28:36) How layoff culture and fear kill creative risk-taking (34:46) The philosophy of "weirding the normal, normaling the weird" (40:15) How memorable brands earn attention (47:08) Why great companies struggle to take creative risks (55:00) The three moments every business needs a brand rebuild (57:01) Using AI to become a better creative Stop guessing and start building a B2B brand that drives real revenue. The Believe in Brand podcast is your strategic and practical guide for B2B startup founders and marketing leaders. Every week, we cut through the noise to bring you the best philosophies, strategies, and hands-on tactics from the people who've done it. Get the practical tips and "war stories" you need to transform your brand into your company's most valuable asset, straight from B2B founders, CMOs, agency heads, and professional brand builders. Connect with Ari Yablok: https://www.linkedin.com/in/ariyablok/ Connect with James Hurst: https://www.linkedin.com/in/mr-james-hurst/  Produced in partnership with Share Your Genius http://www.shareyourgenius.com

  3. Aug 5

    Bridging brand and performance marketing with Jen Rapp, CCO of Superside

    Brand marketing is often treated as separate from business performance, but the strongest companies know the two work hand in hand. Jen Rapp, Chief Customer Officer at Superside, joins Believe in Brand to discuss her journey building brands at Patagonia, DoorDash, Klaviyo, and Superside. She shares lessons on balancing creativity with analytics, measuring the impact of brand investments, and helping creative teams prove their value. Jen also explores the evolution of in-house creative teams, the growing importance of creative operations, and why brand is becoming one of the most valuable competitive advantages in business. What you’ll learn Why brand marketing and performance marketing are stronger together How creative teams can use data to improve campaign performance Why brand is becoming a critical business advantage in today's market Jump into the conversation (00:00) Intro (00:41) Meet Jen Rapp of Superside (02:54) From rock climber to CMO (07:21) Why Jen joined DoorDash to build its brand (10:03) How Project DASH solved customer problems (15:26) Measuring brand like performance marketing (17:13) Brand campaigns that drive business results (22:07) Why thought leadership generates enterprise leads (23:44) Balancing creativity with marketing performance (26:01) Why creative is the new competitive advantage (27:34) The story behind Superside's Superads (30:57) Bridging the gap between creative and performance teams (35:29) Why in-house creative teams need more support (40:25) Helping creative teams scale without agencies (45:38) Inside Superside's brand refresh (49:32) The meaning behind the astronaut brand icon (52:23) Why brand marketing is making a comeback Stop guessing and start building a B2B brand that drives real revenue. The Believe in Brand podcast is your strategic and practical guide for B2B startup founders and marketing leaders. Every week, we cut through the noise to bring you the best philosophies, strategies, and hands-on tactics from the people who've done it. Get the practical tips and "war stories" you need to transform your brand into your company's most valuable asset, straight from B2B founders, CMOs, agency heads, and professional brand builders. Connect with Ari Yablok: https://www.linkedin.com/in/ariyablok/ Connect with Jen Rapp: https://www.linkedin.com/in/jen-rapp-3234aa10/  Produced in partnership with Share Your Genius http://www.shareyourgenius.com

  4. Jul 29

    The Long Game Behind B2B Brand Success with Liam Moroney, Owner of Storybook Marketing

    Most marketers are chasing clicks when they should be building memories. Liam Moroney, CEO of Storybook Marketing, joins Believe in Brand to unpack why B2B marketing has lost its way and how to fix it. He shares why true growth comes from being memorable, not just measurable, and why brand and demand aren’t opposites but interdependent forces that shape long-term success. What you’ll learn Why the best marketing focuses on memory, not measurement How brand and demand work together to drive growth Why strong brands de-risk buying decisions and boost profits Jump into the conversation (00:00) Introduction to marketing and memory (02:18) Liam's journey in marketing (06:11) Insights on marketing (10:55) Challenges in B2B marketing (23:41) Practical approaches to marketing (34:28) The distraction of immediate sales (35:29) Marketing vs. sales: understanding the difference (36:31) The role of brand awareness in marketing (37:57) Practical steps for measuring brand success (39:25) The importance of brand perception (40:43) Using research to inform brand strategy (43:40) Share of search as a leading indicator (46:37) Web traffic and its relevance (51:52) The value of brand in pricing and sales Stop guessing and start building a B2B brand that drives real revenue. The Believe in Brand podcast is your strategic and practical guide for B2B startup founders and marketing leaders. Every week, we cut through the noise to bring you the best philosophies, strategies, and hands-on tactics from the people who've done it. Get the practical tips and "war stories" you need to transform your brand into your company's most valuable asset, straight from B2B founders, CMOs, agency heads, and professional brand builders. Connect with Ari Yablok: https://www.linkedin.com/in/ariyablok/ Connect with Liam Moroney: https://www.linkedin.com/in/liammoroney/ Produced in partnership with Share Your Genius http://www.shareyourgenius.com

  5. Jul 22

    The power of brand identity in B2B with Ruslan Tovbulatov, Head of the AI Center of Action of ServiceNow

    Most marketers focus on the short-term when they should be building lasting relationships. Ruslan Tovbulatov, Head of the AI Center of Action at ServiceNow, joins Believe in Brand to discuss how true B2B branding goes beyond metrics and immediate results. He explains why brand is the foundation of long-term growth, why the best marketing focuses on identity and human connection, and how brand and demand must work together to build a movement. What you’ll learn Why building a brand starts with internal advocates How to create a brand movement that resonates Why brand and demand are interconnected for long-term success Jump into the conversation (00:00) Intro (00:24) Meet Ruslan Tovbulatov (02:55) Building Gloat’s new category (05:23) From one thing to anything (07:58) How to activate brand from within (10:07) Brand as a growth flywheel (12:10) Why enterprises need brand (14:25) Lessons from Google’s Brand Lab (19:34) Combining brand art and science (22:02) The AI personalization and creative debate (25:15) How branding evolved over time (29:17) How to create lasting brand champions (31:43) Measuring champion influence (33:26) The power of the last 10% (35:26) Creating unreasonable hospitality moments (38:31) Human-powered personalization wins (40:10) Measuring long-term brand value (43:57) The future of brand and AI Stop guessing and start building a B2B brand that drives real revenue. The Believe in Brand podcast is your strategic and practical guide for B2B startup founders and marketing leaders. Every week, we cut through the noise to bring you the best philosophies, strategies, and hands-on tactics from the people who've done it. Get the practical tips and "war stories" you need to transform your brand into your company's most valuable asset, straight from B2B founders, CMOs, agency heads, and professional brand builders. Connect with Ari Yablok: https://www.linkedin.com/in/ariyablok/ Connect with Ruslan Tovbulatov: https://www.linkedin.com/in/ruslan-tovbulatov/ Produced in partnership with Share Your Genius http://www.shareyourgenius.com

  6. Jul 15

    Unlocking the true potential of creative ops with Dmitry Shamis, Co-Founder of OhSnap!

    Companies tend to keep creative exclusive to creative teams, or scale quickly without the right systems in place to do it right. Dmitry Shamis, co-founder of OhSnap!, joins Believe in Brand to explore the role of creative ops in B2B marketing. He explains how efficient creative workflows unlock growth, why creative ops is the key to streamlining teams, and how systems, processes, and creative work must align to achieve lasting impact. What you’ll learn Why creative ops is essential for scaling creative teams How to create systems that empower marketers and designers Why aligning creative and operational teams drives sustainable success Jump into the conversation(00:00) Intro (00:21) Dmitry Shamis introduces himself and background (03:02) Immigrant curiosity shapes Dmitry’s career path (05:19) Leaving to learn coding and development (06:27) Shifting HubSpot systems for creative success (08:54) Lessons learned from consulting leap (12:04) Defining the core of creative ops (15:50) Solving process chaos in creative teams (21:06) Why creative ops matters for growth (29:16) Iterating processes for ongoing improvement (31:11) Scaling creative work through self-serve tools (37:36) Learning through pain in creative operations (38:01) Lego mindset: building creativity step-by-step (42:26) Self-serve creative systems beat project queues (43:32) Roadshows and adoption within creative teams (45:54) Finding champions in the sales team (48:57) Creative work drives revenue and impact (52:31) Reflecting on one year of consulting (56:53) Owning your creative work and vision (01:01:09) Building B2B brand as human connection (01:11:36) Where to find Dmitry and connect Stop guessing and start building a B2B brand that drives real revenue. The Believe in Brand podcast is your strategic and practical guide for B2B startup founders and marketing leaders. Every week, we cut through the noise to bring you the best philosophies, strategies, and hands-on tactics from the people who've done it. Get the practical tips and "war stories" you need to transform your brand into your company's most valuable asset, straight from B2B founders, CMOs, agency heads, and professional brand builders. Connect with Ari Yablok: https://www.linkedin.com/in/ariyablok/ Connect with Dmitry Shamis: https://www.linkedin.com/in/dmitryshamis/  Produced in partnership with Share Your Genius http://www.shareyourgenius.com

  7. 10/01/2024

    Ep. 6: Defining the word 'Content' w/Jess Cook

    This episode is kinda special to me because I get to interview my friend and colleague, Jess Cook. Jess is the Head of Content and Comms for Island (that startup I run brand for). She joined around a year ago after heading content for Lasso, and Fastly before that. And she's a content powerhouse. With upwards of 30k followers on LinkedIn, Jess is a master of the art of content marketing, and after listening tothis conversation, you'll understand why. We discuss all things content marketing, including the importance of quality control in content, what the word 'content' even means these days, the usage of AI in content creation, and Jess's journey in content marketing, including her role at Island. The conversation also touches on Jess's experience as a LinkedIn content creator, her strategies for engaging audiences, and the challenges and rewards of building a personal brand on social media. Intro I welcome Jess Cook to the podcast (like a good host) How Jess and I know each other Jess and I discuss our mutual respect and evolving friendship. We reminisce about their early professional interactions and connections via a mutual former boss, Ellen Roeckl. Content Marketing Philosophy We discuss the evolution of content marketing from a supplementary role to being central in marketing strategy. Jess and I talk about the importance of authentic and high-quality content in a noisy digital landscape. Role of AI in Content Jess and I discuss experimenting with AI for content creation and shares experiences. Jess explains her use of AI for operational tasks like research, summaries, and proofreading, but emphasizes the irreplaceable value of human creativity and strategic input. Understanding the Word 'Content' Ari critiques the generic usage of the term 'content', explaining its impact on quality and perception. Jess highlights the need for intentional and meaningful content that stands out. Jess's Role at Island Jess discusses her approach to defining and targeting key personas and use cases at Island. She shares insights on collaborating with internal SMEs for unique and impactful content. Collaborations Within the Company Importance of building relationships across departments like sales and customer success to unearth valuable content ideas. Examples of leveraging internal expertise for developing strategic content. Jess as a LinkedIn Content Creator Jess describes her journey of becoming a LinkedIn influencer, starting from addressing common pain points in content marketing. She shares the evolution of her purpose on LinkedIn, from helping others to building professional equity and now as a source of additional revenue through partnerships. Challenges and Vulnerability Jess emphasizes the need to share failures and learning moments to connect authentically with the audience. Examples of popular LinkedIn posts that were highly relatable and appreciated by her audience. Final Thoughts Jess and I discuss the importance of genuine connections and providing unique perspectives. They reaffirm the significant impact of sharing practical insights and personal stories on LinkedIn. Conclusion The conversation concludes with mutual appreciation, and Jess's contributions to content marketing and her influence on LinkedIn are highlighted.

About

The startups that become icons have one thing in common. They believe in brand. This is a podcast that explores the massive and often misunderstood role that brand plays in transforming B2B startups into unforgettable household names. I will share my firsthand experience building a brand from scratch at Island, and interview brand, design, and marketing experts from the world of B2B tech to discuss all things brand.