CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

CS RevSpeak
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Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams. Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.

  1. 3D AGO

    One-Slide Value Review Q&A: How To Turn Your Slide Into Real Exec Conversations

    In this episode, I am answering the questions we did not get to during the live ChurnZero webinar on the One-Slide Value Review template. If you have listened to the replay and you are now trying to use that slide in real QBRs and exec meetings, this is your Part Two. You will learn:  ✔ How to naturally get executives to share what is really on their whiteboard and where your product fits in their priorities  ✔ How to adapt the one-slide value review for complex, high touch accounts with multiple regions, sub accounts and stakeholders  ✔ What to do when you are not on track to meet the customer’s goals and how to use the slide for honest course correction instead of spin  ✔ How to keep momentum after the value review so it turns into concrete next steps, not a nice slide that dies in the inbox  ✔ How to use the same framework to drive internal change and to prove the value of Customer Success inside your own company If you are ready to move beyond “using the slide” and into leading sharper value conversations with both customers and executives, this episode will help you put the One-Slide Value Review to work in the real world. Ways I Can Help You Level Up Customer Success: Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call. For more information, visit my website: Explore more resources and insights. CS RevSpeak Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn. Until next time, keep driving success and speaking the language of revenue!

    18 min

  2. FEB 2

    One-Slide Value Review: A New Way to Run QBRs

    If your QBRs still feel like status updates instead of value conversations, this episode is for you. I recently shared a one-slide value review template on LinkedIn that blew up, led to thousands of downloads, and helped CS teams get stronger engagement from executives. In this replay of my live webinar with ChurnZero, I walk through how to actually use that slide in practice and tell a clear value story that makes renewals more predictable and expansions easier to justify. You’ll learn: ✔ Why traditional QBRs fall flat with executives and finance ✔ The four parts of a modern value review slide ✔ How to turn a long QBR deck into a focused, decision-ready story ✔ How CS teams are already using this format to run better renewal conversations If you want to go beyond better QBRs and build a full value realization system for your team, you can learn more about my Value Realization Framework course at csrevspeak.com/vrf. Ways I Can Help You Level Up Customer Success: Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call. For more information, visit my website: Explore more resources and insights. CS RevSpeak Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn. Until next time, keep driving success and speaking the language of revenue!

    1h 2m

  3. JAN 19

    Playbook Teardown: Onboarding

    In this episode, we’re tearing down your onboarding playbook and rebuilding it as the first chapter of value realization, not just “getting them live.” If you keep seeing “implementation” and “adoption” show up in your churn reasons, this one will help you rethink those first 60 to 90 days so they actually de-risk renewal instead of quietly setting it up to fail. You’ll learn:  ✔ Why onboarding is really value orchestration and the first chapter of your value story, not a checklist of tasks  ✔ What a strong Sales to CS handoff should include so onboarding feels like continuity, not a reset  ✔ How to use kickoff for real discovery that deepens the business context instead of repeating generic questions  ✔ How to align on overall expected value and a clear phase one outcome your customer can repeat to their leadership  ✔ How to define “onboarded” in a way that includes value signals, not just completed activities  ✔ How to design phase one around expected value rather than a generic template that tries to do everything at once  ✔ A simple set of questions you can use to audit your current onboarding motion and decide where to tighten first If you want your renewals and QBRs to stand on a much stronger foundation, start where the value story actually begins: onboarding. Ways I Can Help You Level Up Customer Success: Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call. For more information, visit my website: Explore more resources and insights. CS RevSpeak Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn. Until next time, keep driving success and speaking the language of revenue!

    37 min

  4. JAN 5

    The 2026 Customer Success Leader: What’s Changing and What Still Matters

    In this episode, we’re unpacking what it actually means to be a Customer Success leader in 2026. We’ll walk through the key shifts reshaping the role and the fundamentals that still matter just as much as ever so you can show up as the 2026 version of yourself as a CS leader, not just survive another year of fire drills. You’ll learn: ✔ Why 2026 is a “back to basics” year and why retention has to come before expansion ✔ How value realization is evolving from a buzzword into a real operating discipline ✔ How to use AI as an enabler for your team instead of a replacement or a distraction ✔ The core skills that still matter most: business acumen, a clear operating model, cross-functional influence, and developing your team ✔ Practical, simple moves you can make this year to align your CS org with where the function is actually heading This episode is your roadmap for leading CS with more clarity, confidence, and intention in 2026. Ways I Can Help You Level Up Customer Success: Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call. For more information, visit my website: Explore more resources and insights. CS RevSpeak Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn. Until next time, keep driving success and speaking the language of revenue!

    18 min

  5. 12/22/2025

    2025 CS in Review: What the Industry Taught Us & What’s Next

    In this episode, we’re breaking down what 2025 revealed about Customer Success and what it means for how CS leaders need to operate in 2026. You’ll learn:  ✔ The 5 macro shifts that reshaped CS in 2025 including revenue accountability, AI, digital-first delivery, trust and privacy, and CS expanding beyond SaaS  ✔ What actually worked this year from QBR redesigns and value-driven conversations to CS-initiated expansion plays and smarter onboarding automation  ✔ What underperformed and surprised teams including tool sprawl, automation layered on top of fragile product experiences, and CS initiatives stalling without exec buy-in  ✔ The biggest gaps 2025 exposed and the must-win focus areas CS leaders should prioritize in 2026 to stay ahead Ways I Can Help You Level Up Customer Success: Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call. For more information, visit my website: Explore more resources and insights. CS RevSpeak Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn. Until next time, keep driving success and speaking the language of revenue!

    23 min

  6. 12/08/2025

    Why Your Customers Are Not “Seeing the Value” (And How To Fix It With The Value Realization Framework)

    In this episode, we’re breaking down why customers who seem “healthy” can still churn, downsell, or push back hard at renewal. Sometimes the truth is value isn’t being delivered in a meaningful way. But more often, value is there, and the real problem is that your customer can’t clearly see it, articulate it, and defend it in the language their leadership and CFO actually care about. You’ll learn:  ✔ Why value delivered and value realized are not the same thing  ✔ Why budget cuts are rarely a cost issue and almost always a value issue  ✔ Why usage metrics alone don’t win renewals (and what outcomes do)  ✔ The 3 mistakes CS teams make that weaken value narratives  ✔ A simple system for operationalizing value so customers can prove ROI all year long Ways I Can Help You Level Up Customer Success: Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call. For more information, visit my website: Explore more resources and insights. CS RevSpeak Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn. Until next time, keep driving success and speaking the language of revenue!

    13 min

  7. 11/24/2025

    Playbook Teardown: QBRs

    QBRs are supposed to be strategic moments where you and your customer align. But too often they're just slide decks and checkboxes with little real impact.  In this episode, we tear apart the QBR motion and walk step by step through how to rebuild it.  You’ll hear how to: Anchor QBRs in customer goals, not vanity metricsInvite decision-makers, not just usersBuild narratives, not data dumpsStructure dialogue, not monologuesClose with real action, not vague wrap-upsIf your QBRs feel stale, this teardown gives you a blueprint to elevate them. Ways I Can Help You Level Up Customer Success: Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call. For more information, visit my website: Explore more resources and insights. CS RevSpeak Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn. Until next time, keep driving success and speaking the language of revenue!

    15 min

  8. 11/10/2025

    Playbook Teardown: What Happens After a Red Account is Flagged?

    An account turns red. The alert fires. Slack lights up. But then what? In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn. We cover: What a great “red account” playbook looks likeCommon failures (and how to avoid them)What good actually looks like at scaleIf your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective. Ways I Can Help You Level Up Customer Success: Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more. Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here. 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call. For more information, visit my website: Explore more resources and insights. CS RevSpeak Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn. Until next time, keep driving success and speaking the language of revenue!

    19 min
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About

Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams. Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.

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