Voices of Experience - PFAC Podcast

Amber Washington
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Welcome to the Voices of Experience podcast, a podcast dedicated to sharing powerful stories from patients and their families, showcasing the importance of patient-centered care. Presented by Tampa General Hospital's Patient and Family Advisory Council, each episode dives deep into real-life experiences, offering insights into the challenges, triumphs, and transformative moments in healthcare. Join us as we explore the human side of medicine, where empathy, collaboration, and care are at the heart of every story. Whether you're a patient, a healthcare provider, or simply interested in the stories that shape our medical community, the Voices of Experience podcast offers a unique perspective on the journey to healing and hope.We are always looking to grow and add more advisory councils. So far, we have advisory councils the following areas: Cancer Inst., Women's Inst. Children’s Hosp., Rehabilitation Services, Digestive Diseases Inst., Neuroscience Inst., Story Corps and so many more. PFAC Mission The mission of the Patient and Family Advisory Council is to be a passionate advocate for communication and collaboration between patients, families, caregivers, and healthcare providers to promote an exceptional patient experience at Tampa General Hospital. PFAC Vision Our vision is to continually improve the patient experience through the delivery of the highest standards of comprehensive and compassionate care at Tampa General Hospital.  Value Statement We will communicate constructive ideas, thoughts, and philosophies efficiently and with total neutrality. 

  1. JAN 13

    Improving Care: PFAC Involvement in the Colonoscopy Reduction Revisit Workgroup

    In this episode of the Voices of Experience podcast, host Amber Washington engages with leaders from the Digestive Diseases Institute at Tampa General Hospital to discuss their innovative work on reducing outpatient colonoscopy revisits. The conversation highlights the importance of patient education, the role of the Patient and Family Advisory Council (PFAC), and the successful outcomes achieved through collaboration and quality improvement initiatives. The leaders share their experiences, insights, and the recognition they received for their impactful work, emphasizing the significance of the patient voice in healthcare. Chapters: 00:00 Introduction to Voices of Experience Podcast 01:26 Meet the Leaders of Digestive Diseases Institute 03:22 The Colonoscopy Reduction Project: Identifying the Issue 05:47 Patient Education: Enhancing the Experience 08:21 Standardizing Patient Education and Discharge Calls 10:43 Pre-Procedure Education: Preparing Patients for Colonoscopy 13:39 Recognition and Accolades for the Project 17:09 The Importance of Patient Voice in Healthcare 20:32 Final Thoughts on Patient-Centered Care 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Takeaways: -The colonoscopy reduction project significantly improved patient outcomes. -Patient education was identified as a critical area for improvement. -Standardizing processes across units enhanced patient care. -Engaging nurses in patient education led to better understanding. -Discharge calls were implemented to reinforce patient education. -Utilizing technology like MyChart improved patient access to information. -Collaboration with PFAC was essential for project success. -Recognition at conferences highlighted the project's impact. -Listening to patients is crucial for effective healthcare delivery. -The patient voice should always be at the center of care. "We cut the revisit rate in half!"  "We received a QI macros blue ribbon!"  "PFAC was a vital part of our success." 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories Follow on social media @voicesofexperiencepfac

    30 min

  2. 12/26/2025

    A New Chapter: Introducing the NEW PFAC Executive Committee

    In this episode of the Voices of Experience podcast, host Amber Washington introduces the new Patient Family Advisory Council (PFAC) executive committee members. The discussion revolves around their personal experiences with Tampa General Hospital, their visions for improving patient-centered care, and the importance of community engagement. Each member shares their unique stories, highlighting the significance of the patient voice in healthcare. The episode emphasizes the need for continuous improvement in healthcare practices and the role of patient advocates in shaping a better experience for all. Chapters: 00:00 Introduction to the Voices of Experience Podcast 01:41 Meet the New PFAC Executive Committee 07:09 Vision and Leadership in PFAC 11:27 Engagement and Community Involvement 15:48 Personal Stories and Patient Experiences 33:17 The Importance of the Patient Voice 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Takeaways: -The value of the PFAC members is priceless. -Community engagement is essential for healthcare improvement. -Patient experiences shape the future of healthcare. -Mentorship programs can enhance advisor involvement. -Quality and safety are core focuses of PFAC. -Diverse patient voices lead to better healthcare outcomes. -Engagement in the community fosters trust and collaboration. -Personal stories highlight the importance of patient advocacy. -The patient voice is crucial for understanding diverse experiences. -Healthcare must adapt to meet the needs of all patients. "We want to be that choice." "We are part of the community." "Behind every number is a patient." 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories Follow on social media @voicesofexperiencepfac

    40 min

  3. 12/19/2025

    Inside the Transplant Institute: The Journey of Kidney Transplantation with Dr. Anthony Watkins

    In this episode of the Voices of Experience podcast, host Amber Washington speaks with Dr. Anthony Watkins, a transplant surgeon at Tampa General Hospital. They discuss the critical role of patient voices in healthcare, the importance of kidney transplants, and the impact of chronic kidney disease. Dr. Watkins shares his journey in transplant surgery, the demographics of patients he serves, and the significance of patient advocacy in the healthcare system. The conversation highlights the need for health literacy and the responsibilities of patients post-transplant, emphasizing the importance of individualized care.  Chapters: 00:00 Introduction to Patient-Centered Care 01:19 Meet Dr. Anthony Watkins 03:27 The Importance of Kidney Transplants 06:17 Impactful Patient Stories 08:34 Understanding Patient Demographics 11:41 Advocating for Kidney Health 14:19 Post-Transplant Care and Responsibilities 16:56 The Role of Patient Advocacy 22:04 Conclusion and Future Conversations  🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Takeaways: -The patient's voice is critical in healthcare situations.  -Tampa General Hospital has achieved record transplant volumes.  -Kidney transplants significantly improve patients' quality of life.  -Chronic kidney disease is often caused by high blood pressure and diabetes.  -Health literacy is essential for patients to advocate for themselves.  -Patients must adhere to medication regimens post-transplant.  -Every patient has unique needs that must be addressed.  -Access to quality healthcare is vital for managing chronic diseases.  -Patient stories remind healthcare providers of their impact.  -Building trust between patients and providers is crucial for effective care. "Health literacy is crucial for patient advocacy." "Every patient is different and has unique needs." 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories Follow on social media @voicesofexperiencepfac

    26 min

  4. 12/12/2025

    Think Ambulatory First: A Conversation on PFAC Collaboration & Engagement with Dr. Asa Oxner and Sandra Genao

    In this episode of the Voices of Experience podcast, host Amber Washington engages with Dr. Asa Oxner and Sandra Genao to discuss the critical role of patient voices in healthcare innovation, particularly through the Think Ambulatory First initiative. They explore how this initiative addresses capacity challenges in hospitals by providing care in ambulatory settings, enhancing patient experiences, and fostering collaboration with the Patient Family Advisory Council (PFAC). The conversation highlights the importance of education, patient advocacy, and the use of simulations to better understand patient journeys and improve healthcare delivery. Chapters 00:00 The Importance of Patient Voices 02:49 Think Ambulatory First Initiative 05:55 Patient Experience and Feedback 09:09 Education and Team Engagement 12:08 Patient Advocacy and Self-Advocacy 14:48 Collaboration with PFAC 18:03 Simulations and Understanding Patient Journeys 27:05 The Value of Patient Perspectives 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac Takeaways -The patient voice is essential for effective healthcare innovation. -Think Ambulatory First addresses hospital capacity challenges. -Patient feedback is crucial for improving healthcare programs. -Education for healthcare teams is vital for program success. -Patients should be empowered to advocate for their own care. -Collaboration with PFAC enhances program development. -Simulations help staff understand patient experiences better. -Realistic patient scenarios improve healthcare delivery. -Engaging patients in program design leads to better outcomes. -Continuous communication is key to patient-centered care. 🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac "You are your best advocate." "Having PFAC helps us be realistic." Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories Follow on social media @voicesofexperiencepfac

    32 min

  5. 07/03/2025

    Injured in the Line of Duty - "My Real Life Trauma Story" with Carlos Brito

    In this compelling episode of Voices of Experience, host Amber Washington, speaks with Advisor Carlos Brito, a Sergeant with the Hillsborough County Sheriff’s Office, as he shares his real-life trauma story after being struck by a car while on duty. Carlos opens up about the moment that changed everything, the challenges of recovery, and how this experience shaped his outlook on life, service, and resilience. His story is a powerful reminder of the risks first responders face, and the strength it takes to heal, both physically and mentally. Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories Follow on social media @voicesofexperiencepfac

    33 min

  6. 06/07/2025

    Lipedema Awareness: “It’s Not Obesity, It’s Lipedema” with Julie Quinn

    In honor of Lipedema Awareness Month, this episode of Voices of Experience features advocate and patient Julie Quinn, who shares her personal journey living with lipedema—a misunderstood and often misdiagnosed condition. Julie opens up about the emotional and physical challenges she faced before finally receiving the diagnosis, and how that moment of clarity empowered her to become an advocate for others. This episodes explores the key differences between lipedema and lymphedema, common signs and symptoms, and the importance of provider awareness and compassionate care. Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories Follow on social media @voicesofexperiencepfac

    27 min

  7. 06/02/2025

    Reflections & Highlights: A Look Back at Season 2 (Episodes 1–5) with Vincent A. Lanci

    In this special recap episode of Voices of Experience, guest host Vincent A. Lanci returns to reflect on the first half of Season 2, offering key takeaways and personal insights from Episodes 1 through 5. From the power of storytelling to the impact of high-quality, compassionate care, this conversation revisits the voices and moments that have shaped this season so far. Catch up on the episodes featured in this recap: 🔹 Life as Kidney Transplant Donors with Michael and Debbie Lundberg In honor of National Donate Life Month, advisors Michael and Debbie share their moving story as living kidney donors. 🔹 The Impact of Quality and High Reliability in Healthcare with Dr. Peggy Duggan and Dr. Laura Haubner Tampa General Hospital leaders discuss how a commitment to safety and reliability drives better outcomes. 🔹 Navigating Life as NICU and Twin Parents with Justin and Kim Park A heartfelt look at parenting through the NICU and beyond, with twin parents Justin and Kim Park. 🔹 Compassion in Healthcare with Tiffany Brown and Megan Lenahan Inspired by Compassionomics, this episode explores how empathy and human connection improve care. 🔹 The Importance of Primary Care and How It Saved My Life with Kyle Pukylo PFAC advisor Kyle Pukylo shares how a primary care visit led to a life-saving diagnosis. Whether you're joining mid-season or looking to reflect on past episodes, this recap highlights the stories, themes, and voices that continue to shape a more compassionate, patient-centered healthcare experience at Tampa General Hospital. Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories Follow on social media @voicesofexperiencepfac

    21 min

  8. 05/23/2025

    The Importance of Primary Care and How It Saved My Life with Kyle Pukylo

    In this deeply personal episode of the Voices of Experience podcast, host Amber Washington sits down with Advisor Kyle Pukylo, a dedicated Patient and Family Advisory Council (PFAC) advisor at Tampa General Hospital, who shares how a routine primary care visit turned into a life-saving encounter. What began as a standard appointment quickly escalated when his primary care provider urged him to go to the emergency department, leading to a life-altering diagnosis that might have otherwise gone undetected. Kyle’s story powerfully illustrates the critical role of primary care in early detection, prevention, and guiding patients toward the right care at the right time. This episode is a heartfelt reminder that primary care is more than just routine, it’s a trusted relationship that can truly save lives. Share your TGH Patient Experience story: https://www.tgh.org/patients-visitors/recognition-compliments-and-stories Follow on social media @voicesofexperiencepfac

    30 min
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Ratings & Reviews

5
out of 5
6 Ratings

About

Welcome to the Voices of Experience podcast, a podcast dedicated to sharing powerful stories from patients and their families, showcasing the importance of patient-centered care. Presented by Tampa General Hospital's Patient and Family Advisory Council, each episode dives deep into real-life experiences, offering insights into the challenges, triumphs, and transformative moments in healthcare. Join us as we explore the human side of medicine, where empathy, collaboration, and care are at the heart of every story. Whether you're a patient, a healthcare provider, or simply interested in the stories that shape our medical community, the Voices of Experience podcast offers a unique perspective on the journey to healing and hope.We are always looking to grow and add more advisory councils. So far, we have advisory councils the following areas: Cancer Inst., Women's Inst. Children’s Hosp., Rehabilitation Services, Digestive Diseases Inst., Neuroscience Inst., Story Corps and so many more. PFAC Mission The mission of the Patient and Family Advisory Council is to be a passionate advocate for communication and collaboration between patients, families, caregivers, and healthcare providers to promote an exceptional patient experience at Tampa General Hospital. PFAC Vision Our vision is to continually improve the patient experience through the delivery of the highest standards of comprehensive and compassionate care at Tampa General Hospital.  Value Statement We will communicate constructive ideas, thoughts, and philosophies efficiently and with total neutrality. 

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