The Yes Show!

Christine Trippi
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Welcome to The YES Show, where Christine Trippi, founder of The Wise Pineapple and author of Yes Is the Answer, explores the power of saying YES to opportunities in life and leadership. Each episode brings you inspiration, fun, and Sweet Hospitality, featuring insightful interviews with leaders and practical tips for making hotel leadership easy. Tune in every Monday for stories of life-changing YESes and actionable strategies to lead with ease. Let’s change the world together, one YES at a time!

  1. 2d ago

    E109 AI vs. Human Hospitality

    Technology is changing the way we work, but there’s something it still can’t replace. In this episode of The YES Show, Let's explore a question every hospitality leader should be asking as AI becomes part of the guest experience: Where does technology end, and where does the human experience begin? There may be more opportunities than you think to create moments that make guests feel truly seen, valued, and cared for. Tune in to discover how to make the most of what technology can do while keeping the part of hospitality that matters most. What You'll Learn: How to turn guest data into meaningful hospitality:How to use AI to create more personalized guest experiences:How AI can support hospitality-focused sales:Why human empathy still matters most: 3 Things You Can Do: Look at your PMS, CRM, GXP, loyalty profiles, or guest notes and identify one opportunity to turn information into a meaningful moment.Ask better questions first, then use AI to help create recommendations that match the guest's interests, occasion, timing, and preferences.Consider setting up a weekly local-market briefing for sales, using AI to research personalized recommendations, or using it to help find solutions when something goes wrong. Connect with Christine: 📍 Website - https://www.thewisepineapple.com/ 📍 LinkedIn profile - https://www.linkedin.com/in/christine-trippi-56105311 📍 Insta link - https://www.instagram.com/the_wise_pineapple/ 📍 YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍 Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍 Join the Crown Society! - https://www.thewisepineapple.com/crown

  2. 2d ago

    E109 AI vs. Human Hospitality

    Technology is changing the way we work, but there’s something it still can’t replace. In this episode of The YES Show, Let's explore a question every hospitality leader should be asking as AI becomes part of the guest experience: Where does technology end, and where does the human experience begin? There may be more opportunities than you think to create moments that make guests feel truly seen, valued, and cared for. Tune in to discover how to make the most of what technology can do while keeping the part of hospitality that matters most. What You'll Learn: How to turn guest data into meaningful hospitality:How to use AI to create more personalized guest experiences:How AI can support hospitality-focused sales:Why human empathy still matters most: 3 Things You Can Do: Look at your PMS, CRM, GXP, loyalty profiles, or guest notes and identify one opportunity to turn information into a meaningful moment.Ask better questions first, then use AI to help create recommendations that match the guest's interests, occasion, timing, and preferences.Consider setting up a weekly local-market briefing for sales, using AI to research personalized recommendations, or using it to help find solutions when something goes wrong. Connect with Christine: 📍 Website - https://www.thewisepineapple.com/ 📍 LinkedIn profile - https://www.linkedin.com/in/christine-trippi-56105311 📍 Insta link - https://www.instagram.com/the_wise_pineapple/ 📍 YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/ 📍 Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/ 📍 Join the Crown Society! - https://www.thewisepineapple.com/crown

  3. Sep 28

    E108 Saying YES to People, Purpose & a New Chapter with David McCartney

    After 40 years in hospitality, David McCartney is stepping into a new chapter, but he certainly isn't stepping away from hospitality. David's career has taken him through more than 20 years with Marriott, McKibbon Hospitality, and eventually Kimpton Hotel Arras in Asheville, North Carolina. Along the way, he has led teams through challenging moments, developed future leaders, opened hotels, and built a legacy centered on people, purpose, and leadership. In this episode of the YES Show, David reflects on what four decades in hospitality have taught him about the power of saying YES, making people feel seen and trusted, and creating a lasting impact that goes far beyond awards or the hotels you've led. What You'll Learn: Leadership is about people first.A YES can open an entirely new chapter.Strong leadership shows up when things get difficult.Your hospitality legacy is bigger than your awards. 3 Things You Can Do: Ask yourself: What do I want the people I've led to remember about working with me?Think about a new opportunity, challenge, or relationship you might be overlooking, and consider what could happen if you said YES.Recognize a team member, listen to their ideas, or let them know you trust their contribution. Connect with David: 📍Linkedin profile - https://www.linkedin.com/in/david-mccartney-72101412/ 📍Email - david.mccartney.gm@gmail.com Connect with Christine: 📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society! https://www.thewisepineapple.com/crown

  4. Sep 21

    E107 Hidden Hospitality: The Guest Experiences Hiding in Plain Sight

    What if the biggest opportunities to create extraordinary guest experiences aren't in the places you normally look?In this episode of the YES Show, I'll take us inside one of the most overlooked spaces in a full-service hotel and then bring that back to any hotel. These spaces welcome some of a hotel's most loyal guests every day, yet they can easily fall outside a leader's regular walk-through. In This Episode, You'll Learn: * Spot guest touchpoints that deserve a closer look.* Learn what team members hear that leaders may miss.* Give your team simple ways to make a personal connection count.Your YES challenge: Pick one overlooked touchpoint and experience it as a guest would. Suno App: https://suno.com/discover Connect with Christine: 📍 Website: The Wise Pineapple📍 LinkedIn: Christine Trippi on LinkedIn📍 Instagram: The Wise Pineapple on Instagram📍 YouTube: The Wise Pineapple on YouTube📍 FREE Facebook Group for Hoteliers: Join the Free Hoteliers Facebook Group📍 Crown Society: Join the Crown Society

  5. Sep 14

    E106 - Networking That Actually Works with Samantha Pritchard

    Networking can feel awkward, transactional, or even exhausting. But what if you stopped thinking about “working the room” and started thinking about creating real connections? In this episode of The YES! Show, Samantha Pritchard, founder of Big Sister in a Blazer, shares practical strategies for making networking more intentional, natural, and effective. From her SHINE Method to her Grazer Method, Samantha shows us how to walk into a room with a plan, have better conversations, gracefully move from one connection to the next, and most importantly, follow up. Because collecting business cards isn't the goal. Building relationships is. What You'll Learn: How to SHINE at networking eventsHow the Grazer Method keeps you movingWhy the fortune really is in the follow-upHow to make your introduction memorable 3 Action Items: Choose three people. Before your next networking event, review the attendee list and identify three people you genuinely want to connect with.Ask a better question. Instead of defaulting to “What do you do?”, try Samantha's favorite: “What are you most excited about right now?”Follow up within 24 hours. Send a personal message that references something you actually discussed instead of sending a generic “Great meeting you!” message. Connect with Samantha:📍Instagram: https://www.instagram.com/bigsisterinablazer/ 📍Website: https://bigsisterinablazer.com/ Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society! https://www.thewisepineapple.com/crown

  6. Sep 7

    E105 Managing the Behavior, not the Score

    “We need to get our guest scores up.” It’s a phrase hotel leaders hear all the time. But what happens when we tell our teams that the score needs to improve without showing them exactly what they need to do differently? In this episode of The YES! Show, We'll challenge leaders to stop managing the number and start teaching the behaviors that create the guest experience. Using my “Arrival Advantage” example, I'll show how a hotel can transform an abstract goal like “increase friendliness” into specific behaviors that make the guest experience easy, expected, and personal. What You’ll Learn: Why guest satisfaction scores alone don't tell your team what they need to do differently.How to turn vague expectations like “be friendlier” into specific, observable behaviors.How involving frontline associates in creating standards can increase ownership and action.Why leaders must model the experience and energy they expect their teams to deliver. 3 Action Items: Pick one guest experience metric you repeatedly tell your team needs to improve.Define the behavior you want, how you want guests to feel, what the behavior looks and sounds like, and how you'll measure whether it is working.Model the behavior and energy yourself, then recognize it when your team demonstrates it and coach it when they don't. Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society! https://www.thewisepineapple.com/crown

  7. Sep 7

    E105 Managing the Behavior, not the Score

    “We need to get our guest scores up.” It’s a phrase hotel leaders hear all the time. But what happens when we tell our teams that the score needs to improve without showing them exactly what they need to do differently? In this episode of The YES! Show, We'll challenge leaders to stop managing the number and start teaching the behaviors that create the guest experience. Using my “Arrival Advantage” example, I'll show how a hotel can transform an abstract goal like “increase friendliness” into specific behaviors that make the guest experience easy, expected, and personal. What You’ll Learn: Why guest satisfaction scores alone don't tell your team what they need to do differently.How to turn vague expectations like “be friendlier” into specific, observable behaviors.How involving frontline associates in creating standards can increase ownership and action.Why leaders must model the experience and energy they expect their teams to deliver. 3 Action Items: Pick one guest experience metric you repeatedly tell your team needs to improve.Define the behavior you want, how you want guests to feel, what the behavior looks and sounds like, and how you'll measure whether it is working.Model the behavior and energy yourself, then recognize it when your team demonstrates it and coach it when they don't. Connect with Christine:📍Website - https://www.thewisepineapple.com/📍Linkedin profile - https://www.linkedin.com/in/christine-trippi-56105311📍Insta link - https://www.instagram.com/the_wise_pineapple/📍YouTube Link - https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/📍Join our FREE Facebook group of hoteliers - https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/📍Join the Crown Society! https://www.thewisepineapple.com/crown

  8. Aug 31

    E104 The Stories Hospitality Left Out with Calvin Stovall Jr.

    Today, we think of a hotel as a place to sleep.However, there was a time when finding the right hotel could mean safety, dignity, belonging, and freedom.In this powerful episode of The YES Show, Christine sits down with Calvin Stovall Jr., hospitality executive, speaker, and author of the NAACP Image Award-nominated book Hidden Hospitality.Calvin brings forward the overlooked stories of Black hoteliers and entrepreneurs dating back to the 1700s. These leaders did not simply build places to stay. They created spaces where Black travelers could gather, experience joy, build community, and fully be themselves during a time when much of the country refused to welcome them.Calvin shares how a childhood book from his mother inspired this nearly five-year journey, why he believes he was chosen to preserve these stories, and what it meant to finally place the finished book into his sons’ hands.Together, Christine and Calvin explore a powerful question: Was hospitality itself a form of resistance?They also discuss the missing pieces in hospitality’s history, the responsibility we have to share these stories all year long, and the legacy created when one person refuses to let an important story remain hidden.This conversation will change the way you think about hotels, hospitality, and what it truly means to create a place where someone belongs.Key takeaways:🎯A hotel can represent far more than a room. For many Black travelers, it represented safety, dignity, freedom, and belonging.🎯Black hoteliers and entrepreneurs created spaces of joy and community while resisting exclusion.🎯Hospitality becomes powerful when it communicates, “You are safe here. You are welcome here. You belong here.”🎯Representation shapes confidence. The book Calvin’s mother gave him as a child helped him see what was possible for his own life.🎯Preserving overlooked stories helps complete what Calvin calls “the quilt of hospitality history.”🎯Legacy projects require patience and persistence. Hidden Hospitality took nearly five years to complete.🎯Black history is American history and belongs in our conversations throughout the entire year.Your action items:🟢Read Hidden Hospitality and share one story with your team, family, or community.🟢Ask your team: Does every person who enters our space genuinely feel safe, welcomed, and free to be themselves?🟢Learn about one overlooked hospitality leader from your city or region.🟢Include Black hospitality history in your leadership conversations and training throughout the year, not only during February.🟢Identify a story from your family, company, or community that could be lost if you do not preserve it.🟢Take one step toward completing the meaningful project you have been postponing.Connect with Calvin:📍Website: https://www.calvinstovall.com/📍LinkedIn: https://www.linkedin.com/in/calvinstovall/📍Instagram: https://www.instagram.com/iconicspeaker/Connect with Christine:📍 Website: The Wise Pineapple📍 LinkedIn: Christine Trippi on LinkedIn📍 Instagram: The Wise Pineapple on Instagram📍 YouTube: The Wise Pineapple on YouTube📍 FREE Facebook Group for Hoteliers: Join the Wise Pineapple Facebook Group📍 Join the Crown Society: Join the Crown Society

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About

Welcome to The YES Show, where Christine Trippi, founder of The Wise Pineapple and author of Yes Is the Answer, explores the power of saying YES to opportunities in life and leadership. Each episode brings you inspiration, fun, and Sweet Hospitality, featuring insightful interviews with leaders and practical tips for making hotel leadership easy. Tune in every Monday for stories of life-changing YESes and actionable strategies to lead with ease. Let’s change the world together, one YES at a time!

Information

  • Creator
    Christine Trippi
  • Years Active
    2024 - 2026
  • Episodes
    196
  • Rating
    Explicit
  • Copyright
    © Christine Trippi
  • Show Website
    The Yes Show!