The Field Engineer

The Field Engineer
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The Field Engineer podcast is for all engineers who work in field based engineering and customer service and support. Our mission is to provide a home and community for everyone in field-based engineering, wherever you are, and whatever industry or sector you work in. We welcome Field Service Engineers, Field Process Engineers, Field Applications Engineers, Field Sales Engineers, Field technicians, Biomedical and Medical field service, and anyone who has an interest in supporting the Field Engineering community. A community where you can find support and solutions to your urgent questions.

  1. 3D AGO

    Richard Baker MIET discusses his career in healthcare technology and Radiotherapy LINACs

    Richard Baker discusses the work of a Radiotherapy Equipment Service Engineer with Charlie Apps. Richard explains how Radiotherapy equipment works, and why working in Radiotherapy field service and installation is a great career. Here are some useful Radiotherapy related links.Radiotherapy Service Engineers’ Association (RSEA) - https://linaceng.org/Northern European Association for Accelerator Engineers - https://www.naae.se/American Association of Physicists in Medicine - https://aapm.org/ https://thefieldengineer.com/blog/learning-and-development/recruiting-and-hiring-skills/richard-baker-discusses-the-benefits-of-recruiting-radiotherapy-equipment-technicians-using-apprenticeships/

    23 min

  2. 6D AGO · BONUS

    How to prepare before going on site

    Experienced Field Service Leader Charlie Apps gives quick some tips on How to prepare before going on site.

    2 min

  3. FEB 6

    Frank Pemberton a career in Field Service and Leadership

    Who is Frank Pemberton? One story encapsulates his professionalism.'Once, years ago, in El Paso Texas, I was working on an old Linear Accelerator for Elekta. I was at Del Sol Medical Center. It had taken me most of the morning to get it working again, and then I wandered out to the lobby to get a cup of coffee. In the lobby, I saw many patients patiently waiting for their treatments.I asked the nurse on station:“Why didn’t you send these patients home? You knew the machine was broken right?”She simply replied:“Yes Frank, but we knew you would fix it.”I was stunned by her response, and then a great amount of pride swept over me. My confidence and outlook were immediately energised and I felt uplifted. My work does make a difference, and I am helping people, patients, one by one. It was an enlightening moment and one that I never forgot'.Frank has over 30 years in medical equipment field service and management and over 25 years in semiconductor field service and technical support. He has worked directly on imaging systems, flow cytometry, radiation oncology and gamma knives. He has functioned in field service and field service management. He has over 35 years in customer facing roles and his customer service skills are top notch. Specialties: Previous Regional Service manager, where he managed a team of dedicated field service engineers within a confined budget and cost centre. He learned good interviewing techniques, contract negotiation, and personnel management. He managed several large customer accounts across a 5 state area and the field service engineers within his region.'Over 30 years in field service engineering. I know what it takes to achieve complete customer satisfaction. I value the customer relationship and realize that trust is everything in this daily interaction'. Frank's last role was as Field Service Engineer for Becton Dickinson Biosciences supporting cell analysers and cell sorters. He recently joined his current employer still working in medical equipment field service supporting robotic-assisted surgery devices. Frank is a US Air Force Veteran.He is based in San Antonio, Texas.To see Frank's posts for The Field Engineer community visit https://thefieldengineer.com/author/frankp/

    33 min

  4. FEB 2

    How to respond when a teammate is not immediately replaced

    When a team leave a Field Service team, a huge gap can be left , where colleagues have to take up the slack left by the departing team member.hat should you do if the departing teammate is not immediately replaced?Charlie Apps, interviewed here,    • Field Service Leader Guy Eid interviews Me...   . shares his expertise on this subject.

    4 min

  5. JAN 30

    5 Attributes you need to be a good Field Service Engineer in 2026

    Paul Camidge Service Leader with over 40 years experience as a Service Engineer. The last twenty in a variety of Medical Devices and Diagnostics companies, is joined by Arnauld Billard, who is a Service leader with 16 years of experience in Service Leadership with companies like Baxter international, and as Director of Service with BD (Beckton Dickinson), and Senior Director of Service at Cepheid.He has mainly worked in Medical devices and diagnostic equipment, and he is located in France.With their experience they Paul and Arnaud discuss the 5 Attributes you need to be a good Field Service Engineer in 2026.1. Define what is a Good Engineer?2. What is a Field Engineer in this specific organization? What do they need to do?3. Communication skills4. Commercial Awareness5. Resilience

    29 min

  6. JAN 23

    Hiring Field Service Managers and Engineers Now

    Our First Podcast release of 2026 features 6 Field Service Leaders discussing the current state of hiring. Recorded just before Christmas, it features The Field Engineer Community Members Kevin Mace of Varian, Charlie Apps, Guy Eid, Paul Camidge, Maurizio De Poli, and Jerome Varvaro

    48 min

  7. JAN 12

    Matt Neil Radiotherapy Service Engineer

    Med Tech Consultant Charlie Apps meets Matt Neil a Radiotherapy Service Engineer from the USA. Matt is on the board of the Radiotherapy Service Engineers Association (RSEA) and is keen for people to learn about this type of field service career.Matt works for BJC Healthcare in Springfield Missouri.Matt has previously worked for Varian Medical Systems as a Field Services Engineer.He is a US Navy submarine Fire Control Technician veteran.

    15 min

  8. 12/18/2025

    2025 Podcast Review Interviews from 5 continents

    Guy Eid and Charlie Apps discuss the many interviews and discussions that The Field Engineer podcast has shared this year. Their highlights and plans for the new year. In 2025 The Field Engineer interviewed 17 individuals, Bruce Breeden, Marc Wabo, Rosemary Coates, Slava Gorovoy, Chris Tidy, Tim Robertson, Caroline Gregory, Tino Jongwe, Jason Jackman, Poonam Gupta, Kim Araman, Joe Deater, Varun Sharma, Paul Camidge, Danielle McGeary, Arturo González, and Sakher Fadaleh. We also held numerous roundtable discussions that featured panellists, Maurizio De Poli, Jerome Varvaro, Bruce Breeden, Kevin Mace, Paul Camidge, Charlie Apps and Guy Eid.

    20 min
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About

The Field Engineer podcast is for all engineers who work in field based engineering and customer service and support. Our mission is to provide a home and community for everyone in field-based engineering, wherever you are, and whatever industry or sector you work in. We welcome Field Service Engineers, Field Process Engineers, Field Applications Engineers, Field Sales Engineers, Field technicians, Biomedical and Medical field service, and anyone who has an interest in supporting the Field Engineering community. A community where you can find support and solutions to your urgent questions.

Information

  • Creator
    The Field Engineer
  • Years Active
    2024 - 2026
  • Episodes
    43
  • Rating
    Clean
  • Copyright
    © The Field Engineer
  • Show Website
    The Field Engineer