Beneath The Surface

British Water

Challenging conversations about EDI in the UK Water and Wastewater sector. Beneath The Surface, sponsored by Xylem UK & Ireland, shines a spotlight on the urgent need for greater diversity and inclusion at all levels of the water workforce.

  1. 7H AGO

    Male Allyship

    Lee Chambers is the CEO of Male Allies UK. Lee was awarded the Freedom of the City of London for services to equality in business and outstanding contribution to gender equity at work, as well as being the 2023 UN Women Changemaker of the Year for his work on male allyship and gender equity. In this fascinating interview with hosts Lila and Perminder, Lee explains how allyship is something that can make a huge difference to individuals and organisations alike. It starts with curiosity and a desire to embrace difference as opposed to feeling threatened by it. Topics included in this episode include: How male allyship can benefit both men and women How so many business terms (like "soft skills") are actually problematic language in terms of equality and gender bias Why the power of the social media algorithm can lead to us being more closed off (and how to challenge this) The effect that "the world we grew up in" has on our attitudes and behaviours without us realising A debate on the value of targets and quotas in progressing diversity How groups that often get banded together as one unit (e.g middle-aged men) can have vast differences within them Why well-intentioned EDI campaigns can land badly at different levels of organisations Find out more about Lee and Male Allies UK here. Beneath The Surface Through powerful stories and real-life examples, Beneath The Surface highlights EDI topics in the water sector, sharing personal experiences and best practices that inspire change. It brings attention to the voices of under-represented groups, with a focus on attracting diverse talent and fostering a culture of inclusion.  By connecting senior leaders and rising professionals from different backgrounds, it creates a space where ideas flourish, synergies are built, and the industry moves closer to becoming a more inclusive and welcoming environment for all. Beneath The Surface is co-hosted by British Water's CEO, Lila Thompson, and Perminder Atwal, HR Business Partner, Xylem UK & Ireland.  Podcast Co-host- Lila Thompson, British Water, CEO Lila is responsible for British Water’s strategic direction, representing the interests of UK water and wastewater supply chain companies together with wider stakeholders across the sector, through the UK, Technical and International forums. The Water Industry Forum provides challenge-led, independent thought leadership, to tackle the challenges facing the sector. Lila was formerly responsible for British Water’s international services and led business development visits to a range of markets including Saudi Arabia, Libya, Morocco, Russia, Romania, Bulgaria, China, and India. Lila has over 20 years of experience driving business growth, policy development, and stakeholder engagement in a variety of sectors. Podcast Co-host- Perminder Atwal, HR Business Partner, Xylem UK & Ireland With 18 years of HR experience spanning manufacturing, engineering, logistics, and now the water industry, Perminder has developed a deep understanding of business and strategy, and her journey has also highlighted the critical role of company culture and psychological safety in driving engagement, business success, innovation, and development. Perminder is passionate about ensuring the accessibility of clean water for all. A trip to India in her early years revealed the harsh reality of limited and unclean water resources, particularly impacting children, which was heartbreaking. This experience fuelled her dedication to helping others and reinforced her commitment to working in a global organisation focused on the social value of water.

    40 min
  2. FEB 5

    Non-Visible Disabilities

    Lacey Carlyle is a Service Excellence Coach at CCW (Consumer Council for Water). Alongside her existing role, Lacey launched and leads on EDI (Equality, Diversity & Inclusion) at her organisation. Lacey also has fibromyalgia - constant chronic pain - which is a non-visible disability. In this episode, Lacey shares her expertise and experiences in a fascinating interview with host Perminder. Topics discussed include: What non-visible (or hidden) disabilities are and how organisations can support staff membersThe varying reactions that people with non-visible disabilities get in work and outside of workWhat it's like to live with a non-visible disability and what employers get wrong (and right)How to start EDI policies and processes from scratchThe challenges and opportunities of delivering EDI at a smaller organisationThe current state of EDI in the water sector, where progress has been made and where more can be done Beneath The Surface Through powerful stories and real-life examples, Beneath The Surface highlights EDI topics in the water sector, sharing personal experiences and best practices that inspire change. It brings attention to the voices of under-represented groups, with a focus on attracting diverse talent and fostering a culture of inclusion.  By connecting senior leaders and rising professionals from different backgrounds, it creates a space where ideas flourish, synergies are built, and the industry moves closer to becoming a more inclusive and welcoming environment for all. Beneath The Surface is co-hosted by British Water's CEO, Lila Thompson, and Perminder Atwal, HR Business Partner, Xylem UK & Ireland.  Podcast Co-host- Lila Thompson, British Water, CEO Lila is responsible for British Water’s strategic direction, representing the interests of UK water and wastewater supply chain companies together with wider stakeholders across the sector, through the UK, Technical and International forums. The Water Industry Forum provides challenge-led, independent thought leadership, to tackle the challenges facing the sector. Lila was formerly responsible for British Water’s international services and led business development visits to a range of markets including Saudi Arabia, Libya, Morocco, Russia, Romania, Bulgaria, China, and India. Lila has over 20 years of experience driving business growth, policy development, and stakeholder engagement in a variety of sectors. Podcast Co-host- Perminder Atwal, HR Business Partner, Xylem UK & Ireland With 18 years of HR experience spanning manufacturing, engineering, logistics, and now the water industry, Perminder has developed a deep understanding of business and strategy, and her journey has also highlighted the critical role of company culture and psychological safety in driving engagement, business success, innovation, and development. Perminder is passionate about ensuring the accessibility of clean water for all. A trip to India in her early years revealed the harsh reality of limited and unclean water resources, particularly impacting children, which was heartbreaking. This experience fuelled her dedication to helping others and reinforced her commitment to working in a global organisation focused on the social value of water.

    35 min
  3. JAN 8

    Making EDI Work In a Global Company

    Being part of an international company adds a new dimension to EDI policies, processes and ambitions. What is possible in one place, might not be in another. Progress moves at different rates in different places. In this episode - Chris Lloyd (EVP - Global Business Unit Lead - Energy & Utilities and South Africa Country Lead at WNS, part of Capgemini) shares his experience of running one entire vertical (thousands of staff) with bases in India, South Africa and the UK. Topics of discussion include: Where EDI is in India and South Africa and the different challenges presented compared to the UKHow Chris has learned to harness a layered approach to getting EDI to work in such a huge organisationWhere Chris's personal passion for EDI came fromChris's advice to the water industry on how to keep making progress on EDI Beneath The Surface Through powerful stories and real-life examples, Beneath The Surface highlights EDI topics in the water sector, sharing personal experiences and best practices that inspire change. It brings attention to the voices of under-represented groups, with a focus on attracting diverse talent and fostering a culture of inclusion.  By connecting senior leaders and rising professionals from different backgrounds, it creates a space where ideas flourish, synergies are built, and the industry moves closer to becoming a more inclusive and welcoming environment for all. Beneath The Surface is co-hosted by British Water's CEO, Lila Thompson, and Perminder Atwal, HR Business Partner, Xylem UK & Ireland.  Podcast Co-host- Lila Thompson, British Water, CEO Lila is responsible for British Water’s strategic direction, representing the interests of UK water and wastewater supply chain companies together with wider stakeholders across the sector, through the UK, Technical and International forums. The Water Industry Forum provides challenge-led, independent thought leadership, to tackle the challenges facing the sector. Lila was formerly responsible for British Water’s international services and led business development visits to a range of markets including Saudi Arabia, Libya, Morocco, Russia, Romania, Bulgaria, China, and India. Lila has over 20 years of experience driving business growth, policy development, and stakeholder engagement in a variety of sectors. Podcast Co-host- Perminder Atwal, HR Business Partner, Xylem UK & Ireland With 18 years of HR experience spanning manufacturing, engineering, logistics, and now the water industry, Perminder has developed a deep understanding of business and strategy, and her journey has also highlighted the critical role of company culture and psychological safety in driving engagement, business success, innovation, and development. Perminder is passionate about ensuring the accessibility of clean water for all. A trip to India in her early years revealed the harsh reality of limited and unclean water resources, particularly impacting children, which was heartbreaking. This experience fuelled her dedication to helping others and reinforced her commitment to working in a global organisation focused on the social value of water.

    27 min
  4. 12/04/2025

    Workplace Culture

    Oliver Nkosi is Head of Organisational Design and Learning & Development at Salix. With a track record in - and passion for - leading and delivering progress in workplace culture at a number of organisations in his career... Oliver shares his expertise on important issues such as: the crucial role a CEO has in defining culturewhat happens when culture is good... and what happens when it is badwhy a vital part of making progress on culture is listening before actinghis recommended first 3 steps for any leader wanting to transform culturehow to maintain positive progress even when inevitable changes happenwhy prioritising progress on EDI could be the most powerful culture-positive action an organisation can takespecific challenges the UK water sector faces and how that is affecting recruitment and retention of a diverse workforceThis episode is a must-listen for anyone wanting to encourage, maintain or start to build a positive workplace culture Beneath The Surface Through powerful stories and real-life examples, Beneath The Surface highlights EDI topics in the water sector, sharing personal experiences and best practices that inspire change. It brings attention to the voices of under-represented groups, with a focus on attracting diverse talent and fostering a culture of inclusion.  By connecting senior leaders and rising professionals from different backgrounds, it creates a space where ideas flourish, synergies are built, and the industry moves closer to becoming a more inclusive and welcoming environment for all. Beneath The Surface is co-hosted by British Water's CEO, Lila Thompson, and Perminder Atwal, HR Business Partner, Xylem UK & Ireland.  Podcast Co-host- Lila Thompson, British Water, CEO Lila is responsible for British Water’s strategic direction, representing the interests of UK water and wastewater supply chain companies together with wider stakeholders across the sector, through the UK, Technical and International forums. The Water Industry Forum provides challenge-led, independent thought leadership, to tackle the challenges facing the sector. Lila was formerly responsible for British Water’s international services and led business development visits to a range of markets including Saudi Arabia, Libya, Morocco, Russia, Romania, Bulgaria, China, and India. Lila has over 20 years of experience driving business growth, policy development, and stakeholder engagement in a variety of sectors. Podcast Co-host- Perminder Atwal, HR Business Partner, Xylem UK & Ireland With 18 years of HR experience spanning manufacturing, engineering, logistics, and now the water industry, Perminder has developed a deep understanding of business and strategy, and her journey has also highlighted the critical role of company culture and psychological safety in driving engagement, business success, innovation, and development. Perminder is passionate about ensuring the accessibility of clean water for all. A trip to India in her early years revealed the harsh reality of limited and unclean water resources, particularly impacting children, which was heartbreaking. This experience fuelled her dedication to helping others and reinforced her commitment to working in a global organisation focused on the social value of water.

    42 min
  5. 11/06/2025

    Speaking Up

    A key part of making progress on EDI (Equality, Diversity and Inclusion) is speaking up when something is wrong. Bad behaviour, prejudice and negative workplace culture has to be called out in order for it to be sorted out. But, it's hard to do.  Being part of a network can help. You realise you are not alone and can call on the support and experience of others to raise issues, encourage change... and perhaps even empower you to make a move to another role or organisation where you can feel at home, valued and do your best work. In this episode Jo Butlin - who has tackled inequality and misogyny in her own career - joins hosts Lila and Perminder to give valuable advice to people on both sides of the speaking-up process. As an employee, how can you speak up and make sure your voice is heard so that unhelpful behaviours and attitudes are addressed? As a manager, what should you do when someone in your team speaks up to you? Plus, Jo reflects on the progress of the network she leads and co-founded - The WUN. In only 7 years it has assembled over 80 industry partners and more than 10,000 members, giving it real strength and influence. It exists to give women the confidence and skills they need to build lasting, fulfilling career in the utilities sector. What progress has been made and what else needs to be done? If you want to find out more about the Womens Utilities Network, just visit: thewun.co.uk Beneath The Surface Through powerful stories and real-life examples, Beneath The Surface highlights EDI topics in the water sector, sharing personal experiences and best practices that inspire change. It brings attention to the voices of under-represented groups, with a focus on attracting diverse talent and fostering a culture of inclusion.  By connecting senior leaders and rising professionals from different backgrounds, it creates a space where ideas flourish, synergies are built, and the industry moves closer to becoming a more inclusive and welcoming environment for all. Beneath The Surface is co-hosted by British Water's CEO, Lila Thompson, and Perminder Atwal, HR Business Partner, Xylem UK & Ireland.  Podcast Co-host- Lila Thompson, British Water, CEO Lila is responsible for British Water’s strategic direction, representing the interests of UK water and wastewater supply chain companies together with wider stakeholders across the sector, through the UK, Technical and International forums. The Water Industry Forum provides challenge-led, independent thought leadership, to tackle the challenges facing the sector. Lila was formerly responsible for British Water’s international services and led business development visits to a range of markets including Saudi Arabia, Libya, Morocco, Russia, Romania, Bulgaria, China, and India. Lila has over 20 years of experience driving business growth, policy development, and stakeholder engagement in a variety of sectors. Podcast Co-host- Perminder Atwal, HR Business Partner, Xylem UK & Ireland With 18 years of HR experience spanning manufacturing, engineering, logistics, and now the water industry, Perminder has developed a deep understanding of business and strategy, and her journey has also highlighted the critical role of company culture and psychological safety in driving engagement, business success, innovation, and development. Perminder is passionate about ensuring the accessibility of clean water for all. A trip to India in her early years revealed the harsh reality of limited and unclean water resources, particularly impacting children, which was heartbreaking. This experience fuelled her dedication to helping others and reinforced her commitment to working in a global organisation focused on the social value of water.

    34 min
  6. 10/02/2025

    Inclusion: What It Really Means and How to Do It Well

    EDI stands for Equality, Diversity and Inclusion, but Inclusion is often the least discussed, least understood and least prioritised of the three. And yet, arguably it is the most important to get right... and can enable progress in the other two. In this insightful episode, host Perminder interviews Paul Anderson-Walsh (CEO, Enolla Consulting). Paul has worked with and advised high profile organisations around the world with the aim of creating and sustaining environments where everyone can reach their human potential. Discussion points include: What Inclusion is (and what it isn't)How we all subconsciously adapt ourselves to "fit in" and where that can go wrongWhy progress on inclusion can totally transform workplace cultureCore steps that any size organisation can take to be more inclusiveWhy the recent EDI backlash might contain a positive opportunityAdvice for anyone feeling unhappy due to inclusion issuesSpecific advice for individuals and organisations in the UK water sectorTo find out more about Enolla Consulting, visit enollaconsulting.com Beneath The Surface Through powerful stories and real-life examples, Beneath The Surface highlights EDI topics in the water sector, sharing personal experiences and best practices that inspire change. It brings attention to the voices of under-represented groups, with a focus on attracting diverse talent and fostering a culture of inclusion.  By connecting senior leaders and rising professionals from different backgrounds, it creates a space where ideas flourish, synergies are built, and the industry moves closer to becoming a more inclusive and welcoming environment for all. Beneath The Surface is co-hosted by British Water's CEO, Lila Thompson, and Perminder Atwal, HR Business Partner, Xylem UK & Ireland.  Podcast Co-host- Lila Thompson, British Water, CEO Lila is responsible for British Water’s strategic direction, representing the interests of UK water and wastewater supply chain companies together with wider stakeholders across the sector, through the UK, Technical and International forums. The Water Industry Forum provides challenge-led, independent thought leadership, to tackle the challenges facing the sector. Lila was formerly responsible for British Water’s international services and led business development visits to a range of markets including Saudi Arabia, Libya, Morocco, Russia, Romania, Bulgaria, China, and India. Lila has over 20 years of experience driving business growth, policy development, and stakeholder engagement in a variety of sectors. Podcast Co-host- Perminder Atwal, HR Business Partner, Xylem UK & Ireland With 18 years of HR experience spanning manufacturing, engineering, logistics, and now the water industry, Perminder has developed a deep understanding of business and strategy, and her journey has also highlighted the critical role of company culture and psychological safety in driving engagement, business success, innovation, and development. Perminder is passionate about ensuring the accessibility of clean water for all. A trip to India in her early years revealed the harsh reality of limited and unclean water resources, particularly impacting children, which was heartbreaking. This experience fuelled her dedication to helping others and reinforced her commitment to working in a global organisation focused on the social value of water.

    30 min
  7. 09/04/2025

    Young People Entering the Water Sector: Their Real Experiences

    The UK water sector needs to - and is actively trying to - recruit and retain more young people, more women and more people from diverse backgrounds. But what is the experience from the other side? What's it like for the people the water sector would love to recruit and retain? Do they feel attracted to the industry? Do they find entering it easy? What about when they start work - do they feel welcome and comfortable? Can they see themselves building a happy and successful career? Or do they face barriers and challenges? There's no better way to find out than to actually ask real people for their lived experiences, views and opinions... so that's what we do in this episode. We speak to two young people - one (Malak) who is in her first year working in the water sector and the other (Saad) who is trying to get his first job in the sector. What follows is a fascinating conversation that reveals plenty of challenges, opportunities and insights that are like gold-dust to anyone involved in the effort to recruit - and support the careers of - the future young, diverse and gender-balanced workforce the water sector needs. Plus if you are someone who wants to get a job in the water sector, or you have new hires in your team... there is a whole lot of valuable knowledge in this episode. Malak Huseynli is a Process Commissioning Engineer at Evoqua Water Technologies / Xylem UK and you can find her on LinkedIn here. Saad Qazi is actively looking for a role in the UK water sector. He has led a water reuse project at his cricket club and been recognised by the Water Industry Forum for his research. You can find him on LinkedIn here. Beneath The Surface Through powerful stories and real-life examples, Beneath The Surface highlights EDI topics in the water sector, sharing personal experiences and best practices that inspire change. It brings attention to the voices of under-represented groups, with a focus on attracting diverse talent and fostering a culture of inclusion.  By connecting senior leaders and rising professionals from different backgrounds, it creates a space where ideas flourish, synergies are built, and the industry moves closer to becoming a more inclusive and welcoming environment for all. Beneath The Surface is co-hosted by British Water's CEO, Lila Thompson, and Perminder Atwal, HR Business Partner, Xylem UK & Ireland.  Podcast Co-host- Lila Thompson, British Water, CEO Lila is responsible for British Water’s strategic direction, representing the interests of UK water and wastewater supply chain companies together with wider stakeholders across the sector, through the UK, Technical and International forums. The Water Industry Forum provides challenge-led, independent thought leadership, to tackle the challenges facing the sector. Lila was formerly responsible for British Water’s international services and led business development visits to a range of markets including Saudi Arabia, Libya, Morocco, Russia, Romania, Bulgaria, China, and India. Lila has over 20 years of experience driving business growth, policy development, and stakeholder engagement in a variety of sectors. Podcast Co-host- Perminder Atwal, HR Business Partner, Xylem UK & Ireland With 18 years of HR experience spanning manufacturing, engineering, logistics, and now the water industry, Perminder has developed a deep understanding of business and strategy, and her journey has also highlighted the critical role of company culture and psychological safety in driving engagement, business success, innovation, and development. Perminder is passionate about ensuring the accessibility of clean water for all. A trip to India in her early years revealed the harsh reality of limited and unclean water resources, particularly impacting children, which was heartbreaking. This experience fuelled her dedication to helping others and reinforced her commitment to working in a global organisation focused on the social value of water.

    31 min
  8. 08/07/2025

    Class - Is There Still Discrimination?

    Stephen Slessor - who identifies as working class - and has built a stellar career in the water sector - reflects on his own story and explains why he faced unequal treatment as a working class person. In discussion with host Lila, an honest and insightful appraisal is made of where the UK water sector is on class... and what it can do to improve. Beneath The Surface Through powerful stories and real-life examples, Beneath The Surface highlights EDI topics in the water sector, sharing personal experiences and best practices that inspire change. It brings attention to the voices of under-represented groups, with a focus on attracting diverse talent and fostering a culture of inclusion.  By connecting senior leaders and rising professionals from different backgrounds, it creates a space where ideas flourish, synergies are built, and the industry moves closer to becoming a more inclusive and welcoming environment for all. Beneath The Surface is co-hosted by British Water's CEO, Lila Thompson, and Perminder Atwal, HR Business Partner, Xylem UK & Ireland.  Podcast Co-host- Lila Thompson, British Water, CEO Lila is responsible for British Water’s strategic direction, representing the interests of UK water and wastewater supply chain companies together with wider stakeholders across the sector, through the UK, Technical and International forums. The Water Industry Forum provides challenge-led, independent thought leadership, to tackle the challenges facing the sector. Lila was formerly responsible for British Water’s international services and led business development visits to a range of markets including Saudi Arabia, Libya, Morocco, Russia, Romania, Bulgaria, China, and India. Lila has over 20 years of experience driving business growth, policy development, and stakeholder engagement in a variety of sectors. Podcast Co-host- Perminder Atwal, HR Business Partner, Xylem UK & Ireland With 18 years of HR experience spanning manufacturing, engineering, logistics, and now the water industry, Perminder has developed a deep understanding of business and strategy, and her journey has also highlighted the critical role of company culture and psychological safety in driving engagement, business success, innovation, and development. Perminder is passionate about ensuring the accessibility of clean water for all. A trip to India in her early years revealed the harsh reality of limited and unclean water resources, particularly impacting children, which was heartbreaking. This experience fuelled her dedication to helping others and reinforced her commitment to working in a global organisation focused on the social value of water.

    38 min

About

Challenging conversations about EDI in the UK Water and Wastewater sector. Beneath The Surface, sponsored by Xylem UK & Ireland, shines a spotlight on the urgent need for greater diversity and inclusion at all levels of the water workforce.