Press One Podcast

sclemonds
  • 5.0 (8)
  • Entrepreneurship
  • Updated Weekly

The ”Not Boring” customer experience podcast that you will actually want to listen to after work hours.

  1. 10/31/2025

    Press One for Pat Greco

    Steve and Shannon are back with a lively catch-up and a double dose of “Low-Hanging Fruit” on AI before teasing an interview with local business leader Pat Greco about a new St. Charles development (and a little Northwestern Wildcats banter). (36:30) Pat, a key figure in the Foxhaven Square project in St. Charles. They discuss Pat's background in the family business, the vision behind the Foxhaven Square development, and its potential impact on the community. The conversation highlights the importance of family values, perseverance, and the excitement surrounding the new mixed-use space that aims to enhance the local economy and provide a vibrant gathering place for residents.

    1h 6m

  2. 10/01/2025

    Press One for Pam Marsh

    In this episode, Steve and Shannon Clemonds discuss their busy lives, including Shannon's return to wedding planning after nine years, a neighborhood rodeo party, and the impact of AI in movies. They also share their fall bucket list and thoughts on the polarizing nature of politics. Steve welcomes Pam Marsh, Vice President of Sales at Udemy, to discuss the importance of continuous learning and development in organizations. They explore how learning drives personal growth, organizational performance, and innovation. In our conversation we talked about how the best organizations don’t chase the “next big thing” for the sake of it. Instead, they listen with intent, solve what truly matters, and build trust that keeps customers coming back—and even attracts new ones.

    1h 4m

  3. 09/12/2025

    Press One for NICE’s Massive Moment

    In this episode of the Press One Podcast, host Steven Clemonds discusses significant developments in the customer experience sector, including the launch of the iPhone 17, a major donation to the University of Illinois, and the acquisition of Cognigy by NiCE. He highlights the importance of these events for both the tech industry and customer experience, emphasizing NICE's leadership in the Gartner Magic Quadrant. The episode concludes with a positive outlook for the future of NICE and its customers.

    26 min

  4. 08/27/2025

    Press One for Chris and Megan Curren

    This week on the Press One Podcast, Steve and Shannon sit down with Chris and Megan Curren, the husband-and-wife duo behind one of Chicagoland’s most talked-about restaurants—The Graceful Ordinary in St. Charles, Illinois. From a vision of turning a historic riverfront bank building into a warm, modern-day “ordinary” (a colonial gathering place), the Curren's have built more than a restaurant—they’ve created a community hub. In this episode, we cover: Chris’s journey from Chicago’s top kitchens to opening his own restaurant in the suburbs. Megan’s hospitality expertise and the role of culture in shaping unforgettable guest experiences. Why they believe a happy team leads to happy guests—and how they live that every day. The importance of mental health in restaurant culture, and how they’re setting new standards for staff well-being. Their exciting plans for expansion: a new restaurant in Aurora (Winter 2025/26) plus two new concepts coming to St. Charles. Whether you’re passionate about food, leadership, or customer experience, this conversation is packed with insights on building something lasting—one plate, one guest, and one experience at a time.

    1h 10m

  5. 07/23/2025

    Press One for Bernie Borges

    In this episode of the Press One Podcast, hosts Steve and Shannon Clemonds kick things off with their signature blend of banter and relatability. From Cubs vs. Cardinals jabs to summer bucket lists and parenting wins, the episode opens with warmth, laughter, and a healthy dose of real life. Then, Steve sits down with Life Fulfilled podcast host and seasoned content strategist Bernie Borges for a thought-provoking conversation about personal growth, leadership, and finding fulfillment in every season of life. Bernie shares the story behind his unique "Five Life Pillars" framework—health, fitness, career, relationships, and legacy—and how it’s become the foundation for his work in fulfillment-centric leadership. Listeners will learn: Why fulfillment—not just engagement—is the secret to high-performing teams How legacy becomes more important as life progresses Practical ways leaders can build authentic relationships at work Why recognizing small wins can create long-lasting impact How Bernie is helping organizations measure fulfillment as a performance strategy Bernie also discusses the evolution of his podcasting journey, his favorite guests, and his dream interview with Arianna Huffington. Whether you're a leader, parent, or someone seeking more meaning in your day-to-day, this episode is packed with insights that will resonate far beyond your earbuds. 🎧 Plus: Shannon’s iced coffee debacle, Steve’s “Karen tendencies,” and why you should never kayak in the same boat as your spouse.

    56 min

  6. 07/09/2025

    Press One for Sheri Shaw Leavens

    In this inspiring episode of the Press One Podcast, host Steve Clemonds sits down with Sheri Shaw Leavens, Associate Dean of Student Affairs at UNC Wilmington and author of My Mama Always Say…: 7 Leadership Lessons Adapted from Southern Wisdom. Sheri shares how the timeless sayings of her mother shaped her leadership journey—from her roots in the South to her role as a higher education leader. You’ll hear powerful stories, practical advice, and heartfelt lessons on authenticity, resilience, and leading with heart. What you’ll learn in this episode: How personal heritage and culture can inform your leadership style Why emotional intelligence is essential in both student development and organizational growth The power of storytelling in leadership and legacy-building Whether you're a leader, educator, or lifelong learner, this episode will leave you motivated and reflective. 🎧 Tune in and discover how the wisdom of one Southern mama can impact the lives of many.

    1h 11m

  7. 07/02/2025

    Press One for Chris Irwin-Dudek - NiCE Interactions Recap

    In this episode of the Press One podcast, Host Steve Clemonds welcomes back Chris Irwin-Dudek at Interactions 2025. They discuss the vibrant atmosphere of the conference, the importance of humanizing customer experience, the role of AI in enhancing service, and the significance of empowering teams. Chris shares insights on NICE's new branding and future strategies, while also touching on personal anecdotes about family life and the joys of being a 'girl dad.' Steve also recaps his Top 5 takeaways from his time at Interactions during the weekly Low Hanging Fruit segment and highlights his Hero and Zero of the week.

    31 min

  8. 06/25/2025

    Press One for Scott Russell

    In this episode of the Press One Podcast, hosts Steve and Shannon Clemonds reflect on their recent family trip to France, discussing the highlights and cultural differences they experienced. They share insights on the pace of life in Europe compared to the US, the charm of Paris, and their travel tips for families. The episode also features a segment on their 'heroes and zeros' from the past month, highlighting positive experiences and areas for improvement in travel. Finally, the episode concludes with an interview with Scott Russell, CEO of NiCE Systems, to explore what it takes to lead a global technology powerhouse into its next era of growth. Scott shares his perspective on taking the reins of a company already known for excellence, how he’s evolving the culture to stay innovative, and why NiCE is uniquely positioned to lead the charge in AI-powered customer experience. From rebranding strategies to the role of Copilot and Autopilot in modern CX, this conversation dives deep into the strategic vision shaping the future of digital engagement. Scott also details what he wants his legacy to be focused on once he retires and gets surprised with a few "Circle Back" questions from one of his daughters.  🎧 Tune in, and get inspired by the vision behind one of the world’s most advanced customer experience platforms.

    52 min
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5
out of 5
8 Ratings

About

The ”Not Boring” customer experience podcast that you will actually want to listen to after work hours.

Information

  • Creator
    sclemonds
  • Years Active
    2024 - 2025
  • Episodes
    37
  • Rating
    Clean
  • Copyright
    © Copyright 2024 All rights reserved.
  • Show Website
    Press One Podcast