Conflict Owner's Manual

Dr. Deborah Sword, with co-host Tyson Bankert
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Yes, we are your conflict tech support. We help you improve conflict competencies you already have. Our logo is a dandelion because conflict is like a weed invading your garden. You want to know how to manage it, and keep it from spreading. In each episode, we give you one real life conflict competency you can use right away to improve your skills, which will also improve the quality of your relationships. Dr. Deborah Sword is a specialist in conflict analysis and management. Tyson Bankert is a community facilitator and artist. We have decades of experience helping people improve their conflict competencies. 

  1. 3D AGO

    How to get along with difficult people 134

    Getting along with people improves your happiness. But, maybe you can't find a way to get along with difficult people. They trigger you to react, and that ends up in a conflict. The situation is not hopeless. You already have answers to three helpful questions:  what's your reason for getting along with the difficult person;  how can you be curious about the difficult person's perspective; and  where is the interaction with the difficult person happening? With your goal, their perspective, and the context, you have the skills to not get into a conflict. Show notes: Episode #38 What's more effective than calling out someone you disagree with? https://www.youtube.com/watch?v=5bjA0DMhjh4 Episode #40 Are any ghosts haunting your conflict? https://www.youtube.com/watch?v=SJSQcOGeQFI&t=1s Episode #114 Is perspective taking a skill that diffuses conflict? https://www.youtube.com/watch?v=dKGq2mHa9Zk&t=4s In these videos, we show you how to be skilled at conflict, unafraid of conflict, and competent to handle conflict, even if the other person in the conflict doesn't realize you are doing it. Everyone benefits when you are being conflict competent. Send us a text. We love hearing from you. Dr. Deborah Sword is a conflict specialist with decades of experience and training to share. Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    9 min

  2. APR 26

    The way to find and fix your missing conflict skills 133

    Have you taken stock of your conflict skills yet? Everyone handles conflict somehow. But different conflicts respond to different conflict skills. Your skills gap is the difference between the conflict you have, and your ability to deal with that specific conflict. What's conflict competent at your home may not be appropriate for your work, or friend group. Reflect on your prior conflicts, and how well your familiar conflict patterns worked out for you. What conflict skills do you need so you can do conflict better? If you want your disagreements well-managed before the conflict gets bad, you'll want to know your skill gaps. Those are the skills to practice when you're calm. Conflict competence improves the quality of your relationships. Send us a text. We love hearing from you. Dr. Deborah Sword is a conflict specialist with decades of experience and training to share. Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    7 min

  3. APR 19

    How to turn your fear into an ally in conflict 132

    Actors use their fears and high emotions to inspire their performances. You can too.  Your fears are an energy source and your thoughts are information about the situation. Your fears tell you what you anticipate might happen, and your thoughts direct your action.  If you want use your thoughts and fears competently in conflicts, I show you the steps for turning your fears into allies rather than adversaries. You improve the quality of your relationships when you acknowledge your fears, act the way you want to show up, and take ownership of your mindset. Show notes: Episode 47: Train your brain for conflict competence https://www.youtube.com/watch?v=UUaTuyS6v4c&t=2s Research about your thoughts and beliefs changing your mindset: Dr. Alia Crum: https://stanfordmag.org/contents/better-believe-it Dr. Geoffry Hinton: https://alumni.utoronto.ca/news/dr-geoffrey-hinton-how-ai-can-support-childrens-learning Send us a text. We love hearing from you. Dr. Deborah Sword is a conflict specialist with decades of experience and training to share. Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    5 min

  4. APR 12

    What if your beliefs about conflict keep you stuck? 131

    131 Use these four self-assessments to dig into how your beliefs about conflict keep you stuck. These self-assessments help you level up your conflict competencies. You need these self-assessments if your conflicts hang on because you have conflict patterns that need a refresh. When did you last review your beliefs about conflict? Or considered your conflict style? Or reflected on your approach to conflict? Has it been a while? Start here, start now, and improve the quality of your relationships. Send us a text. We love hearing from you. Dr. Deborah Sword is a conflict specialist with decades of experience and training to share. Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    8 min

  5. APR 7

    Does your conflict recipe miss key ingredients? 130

    You weren't born knowing how to cook a meal or handle conflict. You learned basic cooking and, to improve your kitchen skills, you practiced and got better at making meals. It's the same with conflict. You learn the basics, practice and get better at doing relationships. What ingredients make up your conflict skills? Here are suggestions for making it easier to improve your conflict competencies. Send us a text. We love hearing from you. Dr. Deborah Sword is a conflict specialist with decades of experience and training to share. Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    6 min

  6. MAR 29

    129 Can you be conflict competent and win the argument?

    Have you tried to be more conflict competent but what you tried wasn't successful? Yeah, it's frustrating to try without improving the relationship or ending the conflict.  But, was your goal to succeed in being conflict competent, or to win?  When you try to be conflict competent, you're practicing your skills. You improve, you owned your conflict; that's success. Conflict competency is a continual process of practicing better skills to not have arguments and to amicably resolve any that you do have. You change your pattern to conflict competency and that is the success. If you feel like your attempt 'failed' it means you haven't succeeded YET. If you practice while you're calm, you can become conflict competent, even in the pressure of a conflict. Send us a text, leave a comment, ask a question. We love hearing from you. Send us a text. We love hearing from you. Dr. Deborah Sword is a conflict specialist with decades of experience and training to share. Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    5 min

  7. MAR 22

    128 How do you thaw a frosty relationship (if they won't reciprocate*)?

    Have you've tried everything to end a conflict but the person who's got a problem with you just won't reciprocate*? Is there anything you can do to get that problem unstuck? Yes, yes there are a few more conflict competencies to try. Here's how to level up what you believe about conflict, and thaw that frosty relationship. *Reciprocate means to accept a gesture or compliment or favour or gift etc. and respond with an equivalent. The actions are mutual. Send us a text. We love hearing from you. Dr. Deborah Sword is a conflict specialist with decades of experience and training to share. Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    7 min

  8. MAR 15

    127 What fight are you trying to win? When your facts won't change their mind

    How do you react when someone tells you that you're wrong? If the 'facts' support your argument, shouldn't that be enough to prove you're right? But, does that proof change anyone's mind? We discuss conflicts that get stuck because you feel compelled to defend your position, and so does your opponent. When that happens, facts are less important than your curiosity. Don't get trapped into defending the 'convictions of your courage'. Send us a text. We love hearing from you. Dr. Deborah Sword is a conflict specialist with decades of experience and training to share. Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

    7 min
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About

Yes, we are your conflict tech support. We help you improve conflict competencies you already have. Our logo is a dandelion because conflict is like a weed invading your garden. You want to know how to manage it, and keep it from spreading. In each episode, we give you one real life conflict competency you can use right away to improve your skills, which will also improve the quality of your relationships. Dr. Deborah Sword is a specialist in conflict analysis and management. Tyson Bankert is a community facilitator and artist. We have decades of experience helping people improve their conflict competencies. 

Information

  • Creator
    Dr. Deborah Sword, with co-host Tyson Bankert
  • Years Active
    2024 - 2026
  • Episodes
    133
  • Rating
    Clean
  • Copyright
    © 2026 Conflict Owner's Manual
  • Show Website
    Conflict Owner's Manual