Big Questions Answered

CVS Health

3.7 (3)
HEALTH & FITNESS
UPDATED MONTHLY

Big Questions Answered helps us understand important CVS Health initiatives by taking a closer look at new products, powerful innovations and the big changes the company is making to achieve its strategic imperatives and build a world of health around every consumer. The company's senior leaders answer big questions from host Matt McGuire.

1D AGO

Powering healthier lives with AI

We’re using AI across physical and digital channels to help consumers get the care they need "more quickly, more effectively, more proactively," says Josh Weiner, SVP, Consumer Engagement and Analytics, Digital, Data, Analytics and Technology, CVS Health. • We use AI to summarize data like medical records and call center interactions to help consumers understand their benefits, navigate support calls and stay informed with personalized outreach, Josh says. • Josh emphasizes that AI also improves the colleague experience by automating repetitive tasks and allowing them to focus on what they do best: caring for members, patients and customers. • "When we help consumers, we improve company performance,” Josh says. “There's a well-established relationship between consumer satisfaction, Net Promoter Score and growth."

16 min
JAN 27

Our advocates on Capitol Hill and beyond

The Government Affairs team, led by Melissa Schulman, SVP, has a busy year ahead as it works to ensure policymakers understand our vision for health care. • The Government Affairs team works with elected officials to show what we’re doing to lower health care costs, improve health outcomes and simplify the patient experience, she says. • We recently launched a program to give legislators tours of distribution centers, mail order facilities and CVS Pharmacy stores to showcase the many ways the company supports their communities. • "We really want policymakers to see and understand that we're not just this big company, we are the CVS in their neighborhood that’s staffed by their constituents," Melissa says.

19 min
12/15/2025

Redefining health care in America

After just six months on the job, Dr. Amy Compton-Phillips, EVP, Chief Medical Officer, is convinced CVS Health can make a genuine difference in the health care ecosystem. • The company has the assets it needs — an insurance provider, a pharmacy benefit manager, health care providers and pharmacies — to restore trust in health care, Dr. Amy Compton-Phillips says. • Innovation is change at scale, like when the company enables pharmacists with AI to enhance patient safety or adds primary care services to MinuteClinic locations to address unmet preventive health care needs, she says. • “We're actually going to deliver on the promise of being the trusted organization that succeeds in simplifying health care,” Dr. Compton-Phillips says.

11 min
11/19/2025

Addressing today's retail challenges

Musab Balbale, SVP, Chief Merchant, discusses how CVS Pharmacy is meeting evolving consumer needs and adapting to economic uncertainty. • CVS Pharmacy is finding new ways to excel in the three tenets of retail: providing great value, selection and service. • Our team takes a strategic, customer-first approach to selecting every product we carry. We’re particularly proud of the evolution of the CVS Store Brands portfolio, including Joyward, our new holiday brand. • "One of our focuses has been how we really position our store at the center of the community," Musab says, explaining that CVS does this by bringing in the products community members want at more competitive prices.

13 min
10/31/2025

Becoming America's most trusted health care company

Hear from David Joyner, President and CEO, and Heidi Capozzi, EVP and Chief People Officer, on how we all play a part in bringing our new ambition, purpose and values to life. • Our ambition is to be America's most trusted health care company. "Every single interaction creates that one opportunity to build trust across the enterprise," David says. • We define our purpose as, “to simplify health care one person, one family and one community at a time.” David says, “It's really important now that we come together... and make sure that we're pointing everybody in the direction that we're heading.” • David and Heidi hosted roundtables with colleagues from across the enterprise as they defined our four values: We care. We innovate with purpose. We are accountable. We prioritize safety and quality. “They go both outward towards our customers and patients and they go inwards” towards fellow colleagues, Heidi explains.

16 min
09/25/2025

'The highest value care you can give'

Dr. Ben Kornitzer, SVP, Chief Medical Officer, Aetna, on why preventive care makes such a big difference for the people we serve — and how we support it through our business. • Dr. Kornitzer emphasizes that a large percentage of chronic illnesses can be prevented through regular screenings and annual wellness exams with a primary care physician. • Aetna wants its members to live “their best and healthiest lives,” and it makes it easy for them to access preventable care through digital reminders for checkups, mammograms, colonoscopies and more, he says. • "When you take preventive care seriously, you're not just adding years to life, but you're really adding life to years," Dr. Kornitzer says.

13 min
08/26/2025

Why everyone's talking about biosimilars

Joshua Fredell, SVP, Pharmacy Services, shares insights on this biologic drug and why it matters. • Our history of innovation at CVS Caremark demonstrates that we are uniquely positioned to positively impact the market. • Members feel supported when their prescription plan prioritizes affordability, and their biosimilars are backed by regulatory approval for safety and efficacy, Joshua notes. • "If we remain focused on driving to lower-cost products and using our technology to make that even easier for everyone involved, we will be able to maximize the savings potential that biosimilars provide," Joshua says.

17 min
08/04/2025

What clinicians see in the home vs. the office

Paymon Farazi, President, Signify Health, discusses the benefits of In-Home Health Evaluations and how they help simplify care for members, their primary care providers and health plans. • Signify Health maintains the trust of its health plan clients by connecting their members to care where they are most comfortable and accessible, Paymon says. • Paymon shares the story of his recent “ride along” with a Signify Health clinician, and how he observed her documenting a range of social and clinical data points during an In-Home Health Evaluation. • Signify Health clinicians are physicians, physician assistants and nurse practitioners. “Their capabilities … would surprise a lot of folks,” Paymon says.

12 min

3.7

out of 5

3 Ratings

Big Questions Answered helps us understand important CVS Health initiatives by taking a closer look at new products, powerful innovations and the big changes the company is making to achieve its strategic imperatives and build a world of health around every consumer. The company's senior leaders answer big questions from host Matt McGuire.

Creator

CVS Health
Years Active

2024 - 2026
Episodes

17
Rating

Clean
Copyright

© Copyright 2025 CVS Health