The Canberra Business Podcast

Canberra Business Chamber

A podcast about all things Canberra Business. 

  1. A Small Business Owner’s Plan For A Confident Exit

    1D AGO

    A Small Business Owner’s Plan For A Confident Exit

    If your retirement plan is “sell the business one day,” you’re not alone, but you might be taking more risk than you realise. We sit down with Craig Phillips from Phillips Wealth Partners, a Canberra-based financial planning firm, to unpack how small business owners can build a clear business exit strategy without guessing their way through the biggest financial decision of their lives. We dig into why business owners often have lower superannuation balances than employees, and how irregular income and an all-in bet on one illiquid asset can leave you exposed. Craig explains sequencing risk in plain language: the market might not cooperate when you want to sell, even if you’ve picked a perfect date on the calendar. From there we get practical, starting with a retirement spending plan and a target income number, then stress testing what happens if the business sells for less than expected. We also talk business valuation and why an independent view from a business broker can be a game changer, even if you are years away from selling. We cover superannuation strategy beyond “set and forget,” including reviewing investments, fees, and performance, plus what changing rules like payday super mean for compliance and cash flow. We finish with the tax side of exiting, including the reality of capital gains tax and why small business CGT concessions can depend on timing, structure, and early planning. If you want more choice and control over your retirement timeline, this conversation lays out the checklist and the team you need around you. Subscribe for more practical Canberra business insights, share this with a business owner who keeps putting retirement off, and leave a review with the one question you want answered about exiting your business.

    26 min
  2. Why Owners Must Own Cybersecurity Decisions

    APR 20

    Why Owners Must Own Cybersecurity Decisions

    Chaos loves a vacuum, and small businesses feel it first. We sit down with Mike Meyer of M31 to explore how leaders can cut through noise, make smarter decisions, and take ownership of cybersecurity without turning into the IT department. The conversation starts with the shift from old, linear playbooks to a world where assumptions change overnight. Mike explains why divergent thinkers thrive under complexity and how leaders can turn that creative energy into practical structure that protects revenue and trust. We get honest about cyber risk. The most damaging incidents often aren’t cinematic hacks; they’re everyday failures like an unencrypted laptop left in a cab or a lost USB stick full of client data. Mike reframes information as the secret sauce of a business—systems, workflows, pricing logic, and client history that create leverage—and shows how to safeguard those assets with simple, repeatable practices. We dig into the growing reality of director liability and why “the tech team has it” no longer satisfies duty of care. Instead, owners need fluency: the ability to ask clear questions, set risk appetite, and demand evidence that controls actually work. If you run a small team, the trap isn’t ignorance—it’s over-delegation. Feeling out of depth, many owners outsource judgment instead of tasks, creating a grey zone where no one owns trade-offs. Mike offers a fix: curiosity, courage, and a light systems mindset. Learn enough to read the signals, require plain-English reporting, assign decision rights, and test basics like backups and recovery times. We also talk about fractional talent, integrating multiple specialists, and using simple templates and checklists to keep security aligned with fast-changing products and markets. We wrap with details on a leaders-only workshop delivered with ISO Matters: cybersecurity for leaders, not technicians. Attendees map their critical assets, clarify roles, and leave with practical templates to raise maturity without bloat. Subscribe, share this with a fellow owner who’s juggling risk and growth, and leave a review telling us the one cyber safeguard you’ll implement this quarter.

    22 min
  3. Delivering Culturally Competent Care Service in Canberra

    APR 10

    Delivering Culturally Competent Care Service in Canberra

    A migrant-led business can be commercially sharp and still lead with mission, and Himayat Support Services is proof. We’re joined by Waheed Jayhoon to explore what “trading for purpose” looks like on the ground in Canberra, from culturally competent community support to building a model that can scale without losing integrity.  We dig into the real settlement barriers migrants and refugees face, including language and cultural friction in hiring, limited social support, and the complicated reality of qualification recognition and licensing. Wahid shares a powerful reminder that the cost of underemployment is not just personal, it is economic too, and that many obstacles are more solvable than we assume when services are designed with people at the centre.  From there, we get practical about disability support as an NDIS provider: why trust and in-language care matter, how to reduce exploitation risks for support workers, and what it takes to lead a diverse team working across seven or eight languages. Wahid also speaks candidly about living with ADHD, leaving a comfortable public service career, managing early business risks, and why mentors, feedback, and strong partnerships are essential for any founder, especially in the social enterprise space.  If you care about social impact, small business growth, migrant entrepreneurship, and the future of culturally competent care in Canberra, this conversation will give you both perspective and usable ideas. Subscribe, share the episode with someone building a purpose-led business, and leave a review so more listeners can find the show.

    28 min
  4. Maximising Analytical AI For Your Small Business

    APR 10

    Maximising Analytical AI For Your Small Business

    Your business is creating data every day, but most of it never gets a chance to help you. We talk with Michael Redman from Redders IT about analytical AI and why it’s one of the most practical ways for small business owners to improve decisions without turning into a full-time “data person”. We dig into what analytical AI actually does: spotting patterns in the operational data you already have, from point-of-sale transactions and customer purchase history to inventory movement and staff scheduling. Michael shares the fastest place to start for many SMEs: customer segmentation. When you know who buys most often, who spends the most, and who has drifted away, you can run tighter marketing, smarter offers, and more targeted social media and advertising campaigns. We also widen the lens to external data sources that can sharpen your forecasts and planning: economic indicators, local demographics, weather, nearby events, competitor signals, and industry benchmarks. From there, we map a realistic path forward, including how a small proof of concept can deliver useful insights in roughly six to ten weeks, and why the gains often come as small improvements across many parts of the business that add up to meaningful ROI. Finally, we get honest about the risks: data privacy, data security, and the challenge of knowing when AI is returning facts versus confident-sounding interpretations. Michael explains why professional advice can save time and reduce risk, and what to ask any provider about data storage and data management policies. Subscribe for more practical small business tech conversations, share this with a business owner who is AI-curious, and leave a review. What question would you ask your own business data if it could answer honestly?

    21 min
  5. Canberra Research Grants That Help Small Businesses Innovate

    MAR 15

    Canberra Research Grants That Help Small Businesses Innovate

    Canberra has world-class talent, but talent alone doesn’t guarantee small business innovation. We sit down with Uwe Dulleck, Executive Dean of the Faculty of Business, Government and Law at the University of Canberra, to get honest about why a highly educated city can still be only “average” on research-driven innovation and productivity and what we can do about it. We walk through a practical answer: a new University of Canberra and Canberra Business Chamber research partnership that matches business funding up to $5,000 to help SMEs test ideas with real evidence. We talk about the kinds of questions that fit, building a business plan for a new product or service, understanding customer trust and adoption, pressure-testing a “gadget” that isn’t quite working yet, and even measuring the real impact of new legislation on employers and workers. If you’ve ever felt stuck between a hunch and a decision, this is about turning uncertainty into learning. We also zoom out to the bigger innovation ecosystem. Why do we so often look to government first, and what changes when businesses, academics, and community partners build solutions together? Uva shares what she’s seen in Germany and in parts of Asia where university-industry collaboration is normal, entrepreneurial spirit is stronger, and respect for research translates into faster change. We end with the realities: insights can land in weeks or months, paperwork support matters, and a small pilot can open doors to larger funding and bigger collaborations. If you’re a Canberra business owner with a question worth answering, listen, share this with someone who needs it, and subscribe so you don’t miss what comes next. If you found it useful, please leave a review and tell us: what would you research first?

    20 min
  6. How Inflation Disrupts Planning And What Businesses Can Do

    MAR 2

    How Inflation Disrupts Planning And What Businesses Can Do

    Prices move, rates rise, and suddenly every decision feels harder. We sit down with Professor Uwe Dulleck, Executive Dean at the University of Canberra, to unpack what inflation really is, why central banks lean on interest rates, and how businesses can navigate a world where money is tighter and planning matters more than ever. No jargon, just clear frameworks you can use to make smarter calls. We start by demystifying inflation: when demand outpaces supply, prices climb. Professor Dulleck explains how rate hikes curb spending by shifting cash toward savings and lifting debt costs, while also acknowledging global forces—supply chains, geopolitics, technology—that push prices higher regardless of local behavior. Then we get to the heart of sound strategy: predictability. A credible 2–3 percent inflation target anchors expectations, giving owners and managers the certainty to hire, invest, and price without constant guesswork. When expectations drift, uncertainty taxes every choice, from wages to capital spending. The conversation turns practical fast. What do rising rates do to margins, hiring, and growth plans? Who bears the brunt—households, small firms, large organisations—and who might quietly benefit? We break down why fixed vs variable debt matters, how to balance short and long maturities, and the trade-offs of refinancing or hedging. We also examine policy alternatives: the pitfalls of wage and price controls, the role of fiscal tightening in draining excess demand, and when targeted regulation might address windfall rents without choking adaptation. For owners weighing price rises, we offer a simple guide: let your market and demand elasticity lead. Matching headline inflation can protect perception if your value holds, but aggressive moves risk losing customers. Communicate clearly, add visible value where you can, and consider fewer, well-timed adjustments. Finally, we map resilience steps for the months ahead: stress test cash flow, streamline costs, prioritise profitable lines, and invest in productivity so you can do more with less. When inflation cools and rates settle, disciplined operators will be ready to grow. If this conversation helps you see the road ahead with more clarity, follow the show, share it with a colleague, and leave a quick review—what pricing or debt move are you considering next?

    24 min
  7. Mental Health, Regulation, And Real Fixes

    FEB 1

    Mental Health, Regulation, And Real Fixes

    Mental health risk at work isn’t an abstract HR topic anymore—it’s a daily operational reality. We sit down with Keith Govias, Workplace Safety and Risk Principal at EML Group, to demystify psychosocial hazards, decode the latest regulations, and share practical steps any employer can use to protect people and performance. From role clarity and hybrid complexity to customer aggression in frontline settings, we chart what’s changing and what to do next. Keith breaks down the big stats without the jargon: a decade-long surge in time lost to mental health injury, millions living with anxiety or depression, and why accepted claims only show a fraction of the real burden. We talk about who is most exposed—young workers, women, older workers, and culturally and linguistically diverse teams—and why certain sectors like healthcare, education, public administration, retail, and hospitality face the highest risk. The message is clear: treat mental health as a continuum and design work to reduce predictable stressors before they become claims. You’ll hear concrete tactics you can deploy this week: tighten role expectations through regular check‑ins, make feedback frequent and low‑friction, encourage early reporting, and connect people to support like EAP. For small businesses with thin staffing, we discuss transparent co‑design—inviting employees to shape workable adjustments within real constraints. We also explore environment and customer‑journey design: volume, lighting, signage, queue systems, and even air conditioning can flip interactions from calm to confrontational. Finally, we map the compliance essentials: identify hazards, assess risks, implement controls, and consult workers, backed by simple documentation and visible follow‑through. Subscribe for more candid conversations that blend evidence, regulation, and practical playbooks for safer, smarter workplaces. If this episode helped, share it with a manager or owner who needs a clear plan, and leave a review to support the show.

    26 min
  8. What If Inclusion Is The Smartest Business Strategy

    JAN 19

    What If Inclusion Is The Smartest Business Strategy

    Tired of hearing that inclusive hiring is “too hard” or “too costly”? We sat down with Jigsaw Australia’s Canberra hub manager, Lucas Tyson, to unpack a model that proves otherwise: real workplace training through digitising projects, award wages from day one, and structured support that makes placements stick. This is a ground-level look at how to turn paperwork backlogs into purposeful work and transform hesitation into confident hiring. We walk through how Jigsaw blends an NDIS-backed mission with a social enterprise engine, giving participants hands-on experience while delivering reliable results to councils, schools, and businesses. Lucas explains why paying award wages is non-negotiable, how loyalty and focus show up on the job, and where part-time pathways help people build stamina without overwhelming teams. You’ll hear exactly how their support scales—from pre-start education for supervisors to on-the-job coaching—and why that approach helps managers overcome the fear of added workload. We also demystify job carving, with practical examples of tasks that boost team productivity: data entry, report prep, online research, and records management. As technology evolves, we tackle the AI question head-on—how to train people to use basic AI tools to speed up workflows while keeping human judgment at the center. Lucas shares where placements are growing across government and private sectors, what Canberra’s disability employment targets look like in practice, and how new programs like Inclusive Employment Australia open the door with wage subsidies and real guidance. If you lead a team or advise hiring managers, this conversation gives you the playbook: educate your leaders, design roles around strengths, and partner with experts who stand beside you through the transition. Ready to see how inclusive employment can be both ethical and efficient? Follow the show, share this episode with a colleague, and leave a review with the one role you’d carve first—we’d love to hear what you’d try next.

    20 min

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A podcast about all things Canberra Business.