Voices of Hospice Leadership Podcast

Brian Frantz
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Welcome to the Voices of Hospice Leadership Podcast. On this podcast, we cover the most effective ways to grow your Hospice Agency. You will hear from professionals in the industry on what has worked for them and how you can implement the same tactics and techniques to take your practice to the next level.

  1. Oct 22

    Palliative Care vs. Hospice: Bridging the Gap in Serious Illness Care

    What happens to patients who are seriously ill but aren't ready or eligible for hospice? In this episode of The Voices of Hospice Leadership Podcast, Brian Frantz speaks with Dr. Jill Schwartz-Chevlin, Chief Medical Officer at Vynca, about the growing importance of community-based palliative care and its role in supporting patients earlier in their serious illness journey. Dr. Schwartz-Chevlin explains the difference between palliative care and hospice, why patients can benefit from palliative services while continuing medical treatment, and how interdisciplinary care teams help patients remain comfortable, informed, and supported at home. The conversation also explores the challenges of repeated hospitalizations, the importance of understanding patient goals, and what hospice leaders should know about developing or partnering with palliative care programs. Topics include: Palliative care vs. hospice: Understanding the differencesWhen patients should begin receiving palliative careSupporting patients with complex chronic conditionsPreventing avoidable emergency room visits and hospitalizationsHelping patients and families make informed care decisionsEssential components of community-based palliative care programsExpanding access to serious illness careOne of the most important takeaways from this conversation is the need to keep asking patients what matters most to them, even as their medical needs change. Listen to the full episode to hear Dr. Schwartz-Chevlin's perspective on improving quality of life and creating a better continuum of care for people living with serious illness. Guest: Dr. Jill Schwartz-Chevlin, Chief Medical Officer, Vynca Learn more about Vynca: https://www.vyncacare.com/ Host: Brian Frantz, The Voices of Hospice Leadership Podcast Learn more about Hospice Care Marketing at www.hospicecaremarketing.com Connect with us: https://www.youtube.com/@hospicecaremarketing https://www.facebook.com/hospicecaremarketing https://twitter.com/HospiceCareMktg https://www.linkedin.com/company/hospice-care-marketing/ https://www.instagram.com/hospicecaremarketing/ https://www.tiktok.com/@hospicecaremarketing Subscribe for more conversations with hospice leaders and healthcare professionals. #PalliativeCare #HospiceCare #HospiceLeadership

  2. Aug 25

    Hospice Isn’t For Sale: How Education and Community Build Trust with Jaime Wasden-Ryum

    What happens when a hospice stops trying to “sell hospice” and focuses instead on education, resources, relationships, and being a good steward of its community? In this episode of The Voices of Hospice Leadership Podcast, Brian Frantz talks with Jaime Wasden-Ryum, founder of Mountain View Hospice in Arizona. Jaime shares her journey from ER and trauma nursing into hospice and explains the philosophy that now shapes Mountain View Hospice. The conversation covers Jaime’s concept of “The New Norm,” the physical, cognitive, and caregiving changes families may encounter when a loved one returns home after a hospitalization, rehab stay, or skilled nursing stay. You’ll also hear about Mountain View Hospice’s Resource program, Dementia Friendly communities, Memory Cafés, caregiver support, hospice eligibility misconceptions, staff education, and what hospice actually provides. Then the conversation turns to growth. Jaime explains why Mountain View Hospice does not rely on traditional hospice marketers and why she believes hospice should be educated, not sold. She also shares how Google reviews have become the organization’s number one referral source and how families have even discovered Mountain View Hospice through TikTok.  This episode is a practical look at what can happen when a hospice focuses on helping first, educating consistently, delivering excellent care, and allowing trust to drive growth. Topics Include: The “New Norm” after hospitalization or rehab The first 48 hours after discharge Community resource navigation Dementia Friendly communities Memory Cafés Caregiver grief and isolation When to start talking about hospice What supplemental hospice care means Hospice staff education Community-first hospice marketing Google reviews and online reputation Social media and TikTok referrals Building trust before asking for the referral Connect with Jaime on LinkedIn: https://www.linkedin.com/in/jaime-wasden-ryum-7825b4191 Learn More About Hospice Care Marketing: https://www.hospicecaremarketing.com/ Phone: (877) 959-5849 Interested in being a guest on the show? Reach out today! Get our book: https://go.hospicecaremarketing.com/book Schedule your Leadflow Acceleration Session: https://go.hospicecaremarketing.com/ Connect with us: https://www.youtube.com/@hospicecaremarketing https://www.facebook.com/hospicecaremarketing https://x.com/HospiceCareMktg https://www.linkedin.com/company/hospice-care-marketing/ https://www.instagram.com/hospicecaremarketing/ https://www.tiktok.com/@hospicecaremarketing Subscribe for more conversations with hospice leaders, industry experts, and professionals working to improve end-of-life care.  #HospiceCare #HospiceLeadership #CompassionFatigue #EndOfLifeCare #CaregiverSupport #HospiceEducation  #HealthcareLeadership

  3. Jul 10

    Protecting The Heart Of Hospice: Compassion Fatigue, Boundaries, And Better Care With Helen Bauer

    Helen Bauer joins The Voices Of Hospice Leadership Podcast for a powerful conversation on compassion fatigue, professional boundaries, staff support, and what better hospice care really requires. Helen is a hospice nurse, end-of-life educator, advocate, founder of Hospice Navigation Services, and host of The Heart Of Hospice Podcast. With more than 16 years in hospice care, Helen brings a thoughtful and practical perspective on the emotional weight carried by hospice workers and the responsibility leaders have to protect their teams. In this episode, Helen and Brian discuss why hospice workers are often disenfranchised grievers, how compassion fatigue and moral fatigue differ from burnout, and why professional boundaries matter for patients, families, staff, and agencies. Helen also shares practical “atomic self-care” strategies for field staff, including small daily rituals that help hospice workers reset between visits. The conversation also explores leadership culture, staff retention, communication, caseload management, and what families should expect from a good hospice provider. This episode is a meaningful listen for hospice owners, administrators, nurses, aides, social workers, chaplains, caregivers, and anyone committed to protecting the integrity of hospice care. Connect with Helen on LinkedIn: https://www.linkedin.com/in/helen-bauer-bsn-rn-chpn-334a89123/ Hospice Navigation Services: https://www.theheartofhospice.com/services The Heart of Hospice Podcast: https://www.youtube.com/@UC6-q1LkHj5NQ5tTDO-bzccA  Learn More About Hospice Care Marketing: https://www.hospicecaremarketing.com/ Phone: (877) 959-5849 Interested in being a guest on the show? Reach out today! Get our book: https://go.hospicecaremarketing.com/book Schedule your Leadflow Acceleration Session: https://go.hospicecaremarketing.com/ Connect with us: https://www.youtube.com/@hospicecaremarketing https://www.facebook.com/hospicecaremarketing https://twitter.com/HospiceCareMktg https://www.linkedin.com/company/hospice-care-marketing/ https://www.instagram.com/hospicecaremarketing/ https://www.tiktok.com/@hospicecaremarketing Subscribe for more conversations with hospice leaders, industry experts, and professionals working to improve end-of-life care.  #HospiceCare #HospiceLeadership #CompassionFatigue #EndOfLifeCare #HospiceNurse #CaregiverSupport #HospiceEducation  #HealthcareLeadership

  4. Jun 19

    Hospice Is Not Giving Up: What Families Should Know Before Choosing Care

    In this episode of The Voices Of Hospice Leadership Podcast, Brian Frantz speaks with Shahrouz Golshani, founder and president of Healing Care Hospice, about what families should understand before choosing hospice care. Shahrouz explains hospice as a shift from curative treatment to comfort-focused support, while emphasizing that hospice is not about giving up. It is about helping patients and families make informed decisions, manage symptoms, receive emotional and spiritual support, and focus on quality of life during a deeply personal season. The conversation covers common misconceptions about hospice, when families should begin asking questions, what the Medicare hospice benefit includes, and how families can evaluate hospice providers using resources like Medicare Care Compare, reviews, response times, staffing, and visit frequency. Shahrouz also shares what makes Healing Care Hospice unique, including RN case management, physician access when needed, advanced clinical support when appropriate, Spanish-speaking care teams, and a strong focus on serving Southern California families. This episode is a helpful resource for families, caregivers, referral partners, and hospice professionals who want a clearer understanding of hospice care, patient choice, and how the right provider can shape the end-of-life experience. In This Episode, We Discuss:  What hospice care really means  Why hospice is not the same as giving up  The difference between curative care and comfort-focused care  How hospice supports both the patient and the family  What the Medicare hospice benefit may include  When families should start asking questions about hospice  Why advanced care planning matters before a crisis  How families can choose the right hospice provider  What questions to ask before selecting a hospice  Patient rights, including revoking hospice or transferring providers  What makes Healing Care Hospice different  The importance of informed decision-making at end of life Shahrouz Golshani Founder And President, Healing Care Hospice Website: healingcarehospice.com LinkedIn: https://www.linkedin.com/in/shahrouz-golshani-881075278/ Hospice Care Marketing: https://www.hospicecaremarketing.com/ | (877) 959-5849 Interested in being a guest on the show? Reach out today! If this episode encouraged you, share it with someone who may need it. #Hospice #HospiceCare #EndOfLifeCare #HealthcarePodcast

  5. May 20

    What Hospice Really is and Why Families Need to Know Sooner with Rachel Rankin

    What does good hospice care really look like? In this episode of the Voices of Hospice Leadership Podcast, I sit down with Rachel Rankin, part owner and medical director of Bosque Trails Hospice in Albuquerque, New Mexico. Rachel shares why she and her partners started Bosque Trails Hospice, how a clinician-led team changes the care experience, and why locally owned hospice can offer a more personal and individualized approach for patients and families.  We also talk about some of the biggest misconceptions surrounding hospice, why so many families are referred too late, and what signs may indicate it is time to start asking questions. Rachel explains that hospice is not about giving up. It is about comfort, dignity, support, and helping people live as well as possible in the time they have.  You will also hear: What makes Bosque Trails Hospice different How clinician-led leadership improves patient care Why caring well for employees leads to better care The role of reviews, word of mouth, and community trust Common myths about hospice Signs it may be time to ask for a hospice evaluation The rights patients and families have when choosing hospice How hospice supports loved ones before and after a loss https://www.bosquetrailshospice.com/ Connect with Rachel on LinkedIn: https://www.linkedin.com/in/rachel-rankin-b8927590/ Hospice Care Marketing: https://www.hospicecaremarketing.com/ | (877) 959-5849 Interested in being a guest on the show? Reach out today! If this episode encouraged you, share it with someone who may need it. #Hospice #HospiceCare #EndOfLifeCare #PalliativeCare #HealthcarePodcast

  6. May 1

    How Hospice Leaders Can Reduce Burnout and Improve Retention

    In this episode of the Voices of Hospice Leadership Podcast, Brian Frantz talks with Katie Quine, hospice leader, coach, and founder of Leaders on Edge, about one of the biggest challenges in hospice today: burnout and staff retention. Katie shares insights from her experience in hospice leadership, including why staffing stability is directly connected to census growth, how leaders can recognize early signs of disengagement, and what it really takes to build a culture where teams feel supported. If you are a hospice owner, administrator, or leader trying to improve retention, strengthen your culture, and better support your field staff, this conversation is for you. In This Episode: Why staffing stability is a growth strategy Early signs of burnout and disengagement What hospice staff need beyond pay and benefits How leaders can better support field clinicians Why relationships matter more than metrics alone Practical ways to improve retention before staff check out How to hire people who are truly called to hospice work About Katie Quine Katie Quine is a hospice leader, coach, and founder of Leaders on Edge. Her work focuses on helping healthcare leaders build the capacity to handle pressure, lead more effectively, and better support their teams. https://www.leadersonedge.com/ https://www.linkedin.com/in/leadersonedge/ Subscribe for more conversations on hospice leadership, growth, staffing, and strategy. Schedule your free strategy session today. #HospiceLeadership #HospiceCare #BurnoutPrevention #StaffRetention #HealthcareLeadership #HospicePodcast

  7. Apr 8

    Better Conversations, Better Transitions: A Home Health Nurse's Take on Hospice

    In this episode, Brian sits down with Angie Oujiri, Director of Hospice for Vivie, serving families across Minnesota, North Dakota, and Wisconsin. With over 15 years in home health and palliative care, Angie brings a rare perspective on why so many hospice appropriate patients are hiding in plain sight  inside home health caseloads. You'll learn how better conversations, earlier education, and stronger partnerships between home health and hospice teams can transform both care quality and census growth. Key Topics Why patients who are eligible for hospice often land in home health firstThe emotional barrier to hospice and how to meet families where they areHow to have informed, compassionate conversations about end-of-life optionsThe single most important question clinicians can ask every patientWhy home health teams are an underutilized referral source for hospiceBuilding a new hospice program within a larger integrated care organizationFacility partnerships, seamless care, and team communication toolsGrowing census in a new market through collaborationFeatured Guest Angie Oujiri, Director of Hospice, Vivie is a care provider offering an integrated set of care services, including home health, care management, senior living, rehabilitation, hospice, and more. With a dedicated team of over 2,300 employees, Vivie serves more than 13,000 individuals annually across Minnesota, North Dakota, and Wisconsin. Rooted in a foundation of faith and focused on transforming the way people live, age, and thrive, Vivie tailors its support to meet the unique needs of every person. By prioritizing people first and fostering a culture of excellence, compassion, and innovation, Vivie strives to deliver exceptional care. Resources & Links Vivie: https://vivie.org/Connect with Angie on LinkedInHospice Care MarketingIf your hospice is not showing up where families search, you are leaving admissions on the table. We help hospice teams strengthen Google Maps visibility, generate reviews, and turn education into referrals. Call (877) 959-5849 or visit www.hospicecaremarketing.com Schedule your free strategy session today. #Hospice #HospiceCare #HomeHealth #PalliativeCare #HospiceLeadership #EndOfLifeCare #CensusGrowth #HospiceMarketing #Minnesota #HealthcareLeadership

  8. Jan 13

    Eligibility Vs Readiness: Blue Monarch Hospice’s Approach to Care, Communication, And Census Growth

    Episode Summary In this episode, you sit down with Raphael Akobundu, NP and CEO of Blue Monarch Hospice, serving families across North County San Diego. You unpack the difference between being eligible for hospice and being emotionally ready, common myths like 24/7 in-home care, and how clear communication with families and facilities reduces crisis decisions. Raphael also shares practical playbooks for reviews, referral partnerships, and what actually drives census growth in a competitive market. Key Topics Eligibility vs readiness and how to guide families through bothWhat hospice covers vs what it does not coverTypical visit cadence and how it increases as needs changeThe 24/7 misconception and how to set expectationsSwitching hospices and discharge when patients stabilizeBuilding referral partnerships that lastWhy medication workflows between facilities and hospices need standardizationOwner insights on compliance, costs, and growthFeatured Guest Raphael Akobundu, NP, CEO, Blue Monarch Hospice Locally owned, clinician-led hospice serving North County San Diego. Emphasis on small-team communication, right-sized caseloads, and high-touch family support. Pull Quotes “Eligibility and readiness are different conversations. Your job is to meet families where they are.”“Communication and clear expectations with facilities prevent most issues before they start.”“Great care is your best marketing. Reviews and referrals follow.”Resources And Links Blue Monarch Hospice, North County San DiegoConnect with Raphael on LinkedInHospice Care Marketing: SEO, Maps, and Reviews SupportShow CTA For Hospice Providers If your hospice is not showing up where families search, you are leaving admissions on the table. We help clinician-led teams strengthen Google Maps visibility, generate reviews, and turn education into referrals. Call (877) 959-5849 or visit www.hospicecaremarketing.com Schedule your free strategy session today. #Hospice #HospiceCare #HospiceEligibility #Caregiving #PalliativeCare #NorthCounty #SanDiego #HealthcareLeadership #CensusGrowth #HospiceMarketing

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Welcome to the Voices of Hospice Leadership Podcast. On this podcast, we cover the most effective ways to grow your Hospice Agency. You will hear from professionals in the industry on what has worked for them and how you can implement the same tactics and techniques to take your practice to the next level.

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