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  1. 1d ago

    The Admin That Never Ends: Dilani Kahawala on Building Anna

    Georgie Healy talks to Dilani Kahawala, who built Anna, an AI assistant for parents. Anna connects to your emails and calendars and surfaces what needs your attention through iMessage or WhatsApp, like a change to the swimming carnival instructions. They open on the admin that never stops. Georgie shares the day she completely forgot to pick up her son from school, and Dilani explains the mental load, why she carries her husband's admin in her head too, and the guilt of letting other volunteer parents run the school WhatsApp group. Dilani describes building Anna, from hundreds of hours of data labeling so an AI trained mostly for coding learns that soccer matters and a Pilates discount doesn't, to the nine experiments and the pivot from enterprise to consumer. She also covers privacy, saying Anna never sells data and doesn't train on it. The second half turns to kids and AI. Dilani has already introduced AI to her eight-year-old, but doesn't want him using it to get the answer, and argues that learning to think critically is the skill that matters most. She says waiting until kids are 15 isn't the answer, supervision is, and she's honest that she doesn't know how humans stay in control once they stop understanding what AI does. The episode closes with a round of What's Harder, from theoretical physics versus the school pickup to naming a startup versus naming a child. Chapters 00:00 Cold open: the school pickup Georgie forgot 01:17 AI headlines: Navier-Stokes and Joseph Gordon-Levitt 04:38 Meet Dilani and Anna 06:09 Welcome and the launch video shoot 07:36 WhatsApp group chat or inbox 09:12 PhD or three WhatsApp groups 10:26 How Anna handles the boring admin 11:16 The day Georgie forgot the school pickup 13:17 Are kids doing too much? 15:14 The magic wand week and the lunchbox bin 16:35 How Anna was built 17:49 Privacy and data 18:35 The mental load and mom guilt 21:50 Why Dilani built Anna 24:17 Pivoting from enterprise to consumer 25:13 The personal assistant boom 26:35 Introducing AI to kids 28:19 Learning with AI, the LinkedIn roast and Alpha Schools 30:43 AI, physics and who stays in control 32:21 What age is right, voice AI and supervision 35:26 Kids’ big science questions 36:33 What’s Harder game 41:22 Where to find Anna Mentioned in this episode: Deel x BAI_Script 01 - Sep 2026 Deel x BAI_Script 02 - Sep 2026

    The Admin That Never Ends: Dilani Kahawala on Building Anna
  2. 3d ago

    Just Record Your Screen: Guy Fenton, Head of Go-to-Market at Akai by Deel

    Georgie Healy talks to Guy Fenton, who heads up go-to-market for Akai, the AI workflow automation platform from Deel. Akai started as an internal tool at Deel and is now offered to other companies as a way to automate repetitive back-office work across finance, HR and operations. Georgie opens with the headless debate: if software no longer needs a login screen, does design still matter? Guy's answer is that UX matters more than UI right now, because his customers would rather use agents inside Slack, Teams or a webhook than log in anywhere. He explains how Akai builds an agent from a screen recording, and describes the virtual country finance manager Deel built for month-end bank reconciliation, which he says does the work of 10 people while the team reviews and approves it in Slack. They get into what makes agent projects stick, why the non-technical user is the real bottleneck, and why forward deployed engineers sit with customers to get them to value fast. Guy says the people getting ahead are citizen developers, curious people in HR, ops and finance who adopt AI every day, and he predicts they become the leaders of the future. He also shares a hack for anyone building a team: ask AI to play your toughest buyer, then let it score your answers. The conversation closes on jobs, trust and privacy: why Guy frames AI as optimizing jobs rather than replacing them, how regions from APAC to Germany react to security questions, why he would only trust an agent with his tax return after a few human-approved runs, and his bet that open source models will give the frontier labs a run for their money. Chapters 00:00 Cold open 01:20 AI headlines: OpenAI engineer accused of spying on OpenAI 02:27 Tesla's flying Roadster 03:40 Anthropic drafts its own AI safety bill 04:46 This week's guest: Guy Fenton, Akai by Deel 06:27 What to delegate to new hires vs AI 07:40 Headless or design-led? Why UX beats UI 08:54 What is Akai? Explained for Georgie's mum 09:52 Building Akai inside Deel 11:30 The virtual finance manager doing the work of 10 people 12:33 Will 40% of AI agent projects get cancelled? 13:49 How Akai got agents working fast 16:15 Human in the loop: what's actually possible now 16:44 Forward deployed engineers and time to value 19:07 The skill to double down on: be a citizen developer 21:08 Where to start: personal AI tools and staying curious 24:15 Is AI replacing jobs or optimising them? 27:52 Guy's hack: turn AI into your toughest buyer 29:27 Muse, Instinct and everyday AI wins 31:07 Remote first: how Deel scales through over-communication 32:45 How different regions react: trust, security and privacy 34:49 Who's moving fastest: Higgsfield and APAC adoption 36:23 Is UK regulation slowing startups down? 38:09 Hot takes: favourite model and the rise of open source 39:35 Would you let an agent do your tax return? 40:03 Would you hand hiring interviews to AI? 42:11 How to get started with Akai 43:05 Outro Mentioned in this episode: Deel x BAI_Script 01 - Sep 2026 Deel x BAI_Script 02 - Sep 2026

    Just Record Your Screen: Guy Fenton, Head of Go-to-Market at Akai by Deel
  3. 5d ago

    Stop Automating Away the Moments That Matter

    Danny Seals has advised some of the most complex People teams in the world — big pharma, banking, and large-scale consultancies — and right now he's hearing the same thing from senior leaders everywhere: "I'm the most senior I've ever been in my career, and I feel like I'm the dumbest person. I'm burnt out. My experience has limited value because the instant answer is put it through ChatGPT." In this episode of the FNDN Series, Matt McFarlane sits down with Danny, founder of Knot, a People experience advisory, and author of The Insightful Innovator, to unpack the big addiction to efficiency that's sweeping People and Culture. Danny calls it Minutes vs. Moments — we’re obsessed with saving 10 minutes here and there, but we’re removing all the moments that actually build trust, loyalty and high-performing teams. From banking chatbots named Aura that add friction instead of removing it, to bereavement leave being handled by a bot, to HR teams vibe-coding their entire tech stack in Claude, we explore what should be automated and what should never be touched. Matt and Danny also get into product-led thinking for People teams, his SPIES framework (Subscription, Products, Interactions, Experiences, Services), why IKEA turned customer service reps into digital interior designers instead of making them redundant, what X-shaped people do differently from T-shaped specialists, and how his Team MRI diagnostic — run over 100 times — helps teams see where experience is really leaking. If you're building a People function in the age of AI, this is the filter you need before you automate anything. Episode Chapters 00:00 – Intro 01:08 – Welcome to the pod with Danny Seals 02:40 – Where is People experience practice today? 03:03 – The AI & efficiency addiction: why senior leaders feel burnt out 04:49 – Where AI pressure is really coming from in HR 05:53 – Minutes vs. moments: the framework 07:30 – Moments that matter that AI should never touch 09:30 – SPIES, banking apps, and situational design 13:00 – When fraud happens: why white-glove human service is becoming a premium 19:00 – Product thinking vs. "work as a product" — language matters 28:00 – SPIES explained: hardware is strategy, software is capability 32:00 – T-shaped vs M-shaped vs X-shaped people 37:00 – Hiring for curiosity: what X-shaped people do day-to-day 41:00 – From crime scene investigation to audience insight: what "leakage" tells you 46:00 – The rise of the People engineer and what IKEA got right 50:00 – Vibe-coding your HR stack and the redundancy-to-rehire trap 54:00 – The future of the HRBP role: capability vs. job description 60:00 – The Team MRI: diagnosing 12 traits of high-performing teams 67:22 – One idea to steal: problem valuation — talk in feelings and figures 🧠 Danny Seals – People Experience expert, founder of Knot and Knot Another Newsletter 📚 The Insightful Innovator – Book by Danny Seals on People experience 🏢 IKEA Case Study – Reskilling customer service reps into digital interior designers https://fndnseries.fndn.com.au/podcast

    Stop Automating Away the Moments That Matter
  4. Oct 14

    Longevity BS, Breakthroughs and What Comes Next

    In Part Two of my conversation with Dr Steven Lu, Everlab’s co-founder and Chief Medical Officer, we unpack what’s actually worth measuring, which treatments show real promise, what’s still experimental and what the future of preventative healthcare could look like. And why, when it comes to optimising our health, we should be problem-centric, not solution-centric. We dive into: What keeps Steven up at night as Everlab grows and expands internationally.What’s actually worth measuring: From Lp(a), a genetically influenced cardiovascular risk marker, to body composition, and the tests Steven believes deserve more attention.GLP-1s, breakthrough drugs or misunderstood medicine? Their potential, the risks of poor dosing and inadequate support, and why protecting muscle and bone health matters.The peptide boom: What’s backed by evidence, the safety and quality concerns, and why Steven isn’t ready to inject them himself. Yet.Being problem-centric, not solution-centric: Why chasing the latest tests, treatments and biohacks isn’t necessarily the best approach to better health.AI and the future of primary care: How Everlab’s Concierge is bringing AI into healthcare while keeping clinicians in the loop.The next frontier of preventative medicine: Pharmacogenetics, personalised care and emerging Alzheimer’s blood tests.Hype or worth it? Steven’s rapid-fire take on full-body MRIs, continuous glucose monitors, wearables, NAD+ infusions and creatine, plus the health habits he thinks are overhyped and underappreciated. Chapters 00:00 Preview: what's real in longevity 01:12 What keeps Steven up at night: leading Everlab through uncharted waters 03:00 What's worth measuring: Lp(a) and body composition 05:28 GLP-1s: what works, and what goes wrong without support 12:13 Peptides: the evidence gap and his "would I take it myself?" test 18:28 Be problem-centric, not solution-centric 22:41 Pharmacogenetics, tailored care and the public system's role 24:03 AI in primary care: keeping a clinician in the loop 27:55 The pTau217 Alzheimer's blood test and what Everlab is studying next 31:06 Rapid fire: MRI, CGMs, wearables, NAD+ and creatine 38:59 Lightning round: favourite emoji, overhyped and underhyped 41:40 Family, where to find Everlab, and thanks Links and resources What The Health: https://whatthehealth.io/ Everlab: https://www.everlab.com.au/ Dr Steven Lu at Everlab: https://www.everlab.com.au/doctors Tenmile Ventures: https://www.tenmile.com/ Mentioned in the episode: Everlab Concierge product update (the AI health assistant, Eva, that Steven describes): https://www.everlab.com.au/post/introducing-everlab-conciergeKFF Health Tracking Poll, November 2025 (12% of US adults say they currently take a GLP-1 drug; 18% have ever taken one): https://www.kff.org/health-costs/poll-1-in-8-adults-say-they-are-currently-taking-a-glp-1-drug-for-weight-loss-diabetes-or-another-condition-even-as-half-say-the-drugs-are-difficult-to-afford/TGA, concerns about unapproved peptide products (background to the peptide discussion): https://www.tga.gov.au/news/media-releases/concerns-regarding-public-health-risks-associated-unapproved-peptide-productsRACGP newsGP, TGA warning on unapproved peptides (April 2026): https://www1.racgp.org.au/newsgp/professional/tga-issues-warning-against-unapproved-peptidesMSAC Application 1736 (the proposal to list Lp(a) testing on the MBS; outcome pending): https://www.msac.gov.au/applications/1736RACGP submission on MSAC Application 1736 (October 2022; opposes the listing): https://www.racgp.org.au/advocacy/reports-and-submissions/view-all-reports-and-submissions/2022-reports-and-submissions/msac-application-1736-lipoprotein-a-testing-asAusDoc, Australian Atherosclerosis Society backs the proposed Lp(a) MBS items: https://ausdoc.com.au/specialist-update/cardiologists-back-expanded-lipoproteina-testing-for-at-risk-patientsAustralian Atherosclerosis Society, patient brochure on elevated lipoprotein(a): https://www.athero.org.au/fh/wp-content/uploads/Lpa-brochure.pdfMedical Republic on the pTau217 Alzheimer's blood test (Roche test authorised in Australia; the Health Minister's comments): https://medicalrepublic.com.au/mark-butler-and-the-holy-grail-of-dementia-tests/127796Axios on OpenAI's report on ChatGPT health use (January 2026; more than 40 million people ask daily): https://axios.com/2026/01/05/chatgpt-openai-health-insurance-acaNews 12 New York on the death of a woman after an NAD+ infusion at a Bronx wellness centre (the case Steven refers to in the rapid-fire round): https://bronx.news12.com/prosecutors-unauthorized-nad-iv-infusion-led-to-womans-death Subscribe for more conversations cutting through the noise in health technology, biotech and healthcare innovation. What the Health is brought to you in partnership with Tenmile Ventures. What the Health is part of Day One Network: https://dayone.fm/ #HealthTech #Longevity #PreventativeHealth #AIinHealthcare

    Longevity BS, Breakthroughs and What Comes Next
  5. Oct 11

    The UI Was the Moat: Mirko Gropp, GM of Digital, Data and Technology at The Living Company

    Georgie Healy talks to Mirko Gropp, General Manager of Digital, Data and Technology at The Living Company, live from Dreamforce day three. The Living Company owns, develops and operates student housing, build-to-rent apartments and senior living across Australia, with around 2,000 people and about $17 billion in assets by Mirko's count. Mirko's take on the week: Salesforce going headless means the UI, long the moat for software companies, is no longer the point, and Claude arriving inside Salesforce lets his team ask plain-language questions of their cases. He says agentic coding lets him build in 3 months what used to take a year, with 2 people who never touch the code. They get into how a company rolls AI out when a small group of super users does most of the heavy lifting, and the HR question nobody has answered yet: how do you reward someone who is 10x more productive? Mirko explains why students hate email and voice, how The Living Company will build its first agent for senior living, and why most customer chat doesn't need a top-tier model. If you have a custom tool you assumed was too hard to build, this one is the push. Mirko's advice is to describe the outcome you want, let the tool walk you there, and be a critical, proactive builder. Captions 00:00 Cold open 01:30 Welcome back: the final Dreamforce interview 01:39 Headline: AI agents don't need screens 03:29 Headline: Headless 360 and the 5% AI value gap 05:27 Headline: How AI ends email and password fatigue 08:59 Mirko joins live from Dreamforce 10:22 The Living Company and the headless shift 11:49 Building in 3 months with 2 people who never touch code 12:51 Onboarding 10,000 students with 80% old school automation 13:53 What chatbot questions reveal, plus Cowork inside Salesforce 15:14 Rolling AI out to staff and the super users 16:56 The HR question: employees who are 10x more productive 17:20 Students trying to jailbreak the agent 18:13 Senior living: building the first agent 19:44 Designing for Gen Z and seniors 23:11 Tone of voice and rebuilding the bot with Salesforce 24:18 Shipping 5x to 10x faster than 10 years ago 25:47 Rapid fire: will AI disrupt property? 27:52 Predicting who's leaving and filling rooms early 28:40 You don't need Fable for everything 30:04 Where The Living Company goes next 32:16 Mirko's advice for builders 34:28 Outro: Attention is All I Need Mentioned in this episode: Deel x BAI_Script 02 - Sep 2026 Deel x BAI_Script 01 - Sep 2026

    The UI Was the Moat: Mirko Gropp, GM of Digital, Data and Technology at The Living Company
  6. Oct 9

    The AI Nomad: How Nathan Clark Switches Tools Without Losing the Work

    Nathan Clark runs three clients on three different AI stacks. One has standardised on Claude, the next on ChatGPT, and he doesn't have the luxury of picking just one. So he built a system that lets him move between models and agent apps without starting over each time. Nathan Clark, founder of ReadyGTM, helps companies sharpen and scale their go-to-market motion, with a growing focus on AI implementation. On screen, he opens the file system underneath his work and hands a live piece of client work from one tool to another, showing exactly where the handoff still gets messy. The system is a folder structure on an always-on Mac Studio, reachable from his laptop, iPad and phone through Tailscale. The folders follow how Nathan runs his business: plan, market, sell, deliver, operate. Each client gets an AGENTS.md file, and a job that runs at 10pm each night sweeps his messages and files to keep those client files current, but it's only allowed to touch low-risk files. A centralised skills library is symlinked into every tool he uses, so the same skills are available whichever agent he's in. For the demo, Nathan works from a synthetic client, Acme Inc. He opens a sales diagnostic built in Codex, his daily driver, and explains why he delivers client reports as web pages rather than slide decks: clients are paying for clarity, and the evidence behind every number sits one click away. When he doesn't like parts of the design, he hands the same folder to Claude Code in the terminal and dictates the brief: strip the eyebrows and page numbers, add a dark-mode toggle. While that runs, he shows GrokBot answering client questions from the same underlying files. The change lands, dark mode works, and he goes back to Codex to push it live. The back half covers how Nathan picks tools. Codex does around 80% of his paid work because it follows precise instructions literally. Claude handles visual work and reads intent from looser prompts. Solo runs multi-agent builds for hours while he's elsewhere, and Amp's cloud-based Orbs keep environment and context intact without anything running on his desktop. Then the rough edges: memory drift in his file system, and agents that have pushed changes live when told not to. Nathan wants proper per-agent permissions rather than instructions an agent may or may not follow. It closes with a quick-fire round and Nathan's advice for anyone starting out: be more ambitious about what you ask AI to do, and when it names something you don't know, ask what it is and ask it to walk you through doing it. As he puts it, it's prompts all the way down. Nathan Clark is the founder of ReadyGTM, where he helps companies sharpen and scale their go-to-market motion and put AI to work in ways that move the numbers. He also works with Works. Chapters 00:00 Cold open 01:03 Meet Nathan Clark 01:48 What "AI nomad" actually means 02:52 Why most operators should go deep on one tool 05:34 What needs to live outside the apps 06:00 Inside the Nathan Brain: a durable file system in plain text 09:13 The 10pm sweep, AGENTS.md and a centralised skills library 15:50 The demo: Acme Inc. and the Codex diagnostic 18:21 Why reports are web pages, not slide decks 21:17 Handing off to Claude Code for a dark-mode fix 22:42 GrokBot for client management on the move 26:04 Dark mode lands, and pushing live 29:14 Ranking the tools: Codex, Claude, Solo, Amp 37:10 Where it breaks: drift and permissions 38:52 Quick-fire round 43:30 Where Nathan gets his alpha 44:52 Advice for beginners: prompts all the way down 46:07 Where to find Nathan Resources Nathan Clark: https://readygtm.com Nathan on LinkedIn: https://linkedin.com/in/nathancjclark Nathan on X: ​​https://x.com/nathanclark_ Solo: https://soloterm.com Amp: https://ampcode.com Tailscale: https://tailscale.com OpenCode Go: https://opencode.ai Lorikeet (Steve Hind): https://www.lorikeetcx.ai About the host Zachary King is the founder of Works, where he installs AI into how Australian companies operate. He has worked at the commercial pointy end of AI for almost twenty years and runs his own company largely from the command line. About the show Operator AI is the show where real operators open their screens and show exactly how they run the real parts of their business with AI. The real stack, not the hype. If you want AI installed into how your business actually operates, learn more at https://workshq.com.au/ or book a time with Zachary King at https://savvycal.com/Zachary-King/zac-at-works-30. Operator AI is part of Day One Network, the podcast and media network from W2D1 Media: https://dayone.fm/.

    The AI Nomad: How Nathan Clark Switches Tools Without Losing the Work
  7. Oct 7

    The Everlab Journey and Building Preventative Health

    Everlab has raised around A$80 million, including a recent A$65 million Series A, reached 20,000 patients and processed more than 21 million biomarker results. Now, after becoming one of Australia’s fastest-growing preventative health companies, it’s taking the model global. (Everlab) I first spoke to the Everlab team back in 2023. I loved what they were building then, but at the time there were plenty of skeptics about whether this kind of deeply personalised, data-heavy model of preventative healthcare could ever really work at scale. Three years later, they’re proving that it can. Longevity has become one of the most hyped corners of healthcare. There’s no shortage of supplements, biohacks, expensive tests and big promises about living longer. But while much of the industry is still selling the idea of longevity, Everlab is turning it into actual healthcare: doctors, diagnostics, longitudinal data, clinical follow-up and preventative care, delivered at increasingly serious scale. And the company is on a rocket-ship trajectory. Its A$65 million Series A was oversubscribed, it now works with more than 180 clinicians and 1,850 healthcare locations, and it is beginning its push into global markets. (Everlab) In Part One of this two-part conversation, I sit down with Dr Steven Lu, Everlab’s co-founder and Chief Medical Officer, to unpack how they actually built it, and what it takes to turn the promise of longevity into real-world medicine. We dive into: The Everlab journey, from an ambitious idea investors were skeptical of to raising around A$80 million and expanding globallyWhy longevity has exploded, and the gap between the hype surrounding the category and what good preventative medicine actually looks likeWhat the Everlab patient journey actually looks like, and how its model differs from the healthcare most of us experience todayHow you take enormous amounts of fragmented health information and turn it into something clinically useful rather than simply giving a pile of test results Chapters 00:00 Preview: why prevention so often comes too late 01:04 The longevity boom: what's signal and what's expensive theatre 06:22 What "longevity" should mean: healthspan, not hype 10:24 Why prevention still loses to reactive care 17:48 Everlab's model: one plan built from your records 24:26 How AI and clinicians work together on patient data 28:40 The founding team, the mission and the early cases 34:05 Making prevention stick when you feel fine 38:21 Lessons from closing a whole-body MRI business 42:36 Whole-body scans: a great scan, not a magical one 44:39 Patients as customers: trust, Covid and consumer agency 49:46 Where Everlab and preventative care go next Links and resources What The Health: https://whatthehealth.io/ Everlab: https://www.everlab.com.au/ Dr Steven Lu at Everlab: https://www.everlab.com.au/doctors Tenmile Ventures: https://www.tenmile.com/ Mentioned in the episode: Everlab's Series A announcement (the funding Emily cites): https://www.everlab.com.au/press/everlab-raises-au-65m-series-a-to-make-world-class-preventative-healthcare-something-everyone-can-accessNeko Health's US$700m raise (Emily's reference to a recent whole-body scan raise): https://www.fiercehealthcare.com/health-tech/full-body-scan-startup-neko-health-scores-700m-break-us-marketAustralians live longer than previous decades but spend more years in poorer health (MJA InSight+): https://insightplus.mja.com.au/2026/27/australians-live-longer-than-previous-decades-but-spend-more-years-in-poorer-healthNational Drug Strategy Household Survey 2022 to 2023 (AIHW; daily smoking is at a record low, while risky drinking is unchanged since 2019): https://www.aihw.gov.au/reports/illicit-use-of-drugs/national-drug-strategy-household-survey-2022-2023/contents/summaryEarly-onset bowel cancer research, University of Melbourne: https://about.unimelb.edu.au/news-resources/awards-and-achievements/research-grants-funding/university-of-melbourne-researchers-funded-to-investigate-early-onset-cancerSearch for the causes of rising early-onset bowel cancer, Adelaide University: https://adelaide.edu.au/about/news/2026/search-for-causes-of-rapid-rise-in-bowel-cancer-in-young-people/Warranty period of coronary CT angiography (European Heart Journal Cardiovascular Imaging, 2023; background to the "warranty" idea Steven describes): https://research.utu.fi/converis/portal/detail/Publication/178099808?lang=en_GBMoreGoodDays (the digital fibromyalgia program Steven mentions): https://moregooddays.com/ Subscribe for more conversations cutting through the noise in health technology, biotech and healthcare innovation. What the Health is brought to you in partnership with Tenmile Ventures. What the Health is part of Day One Network: https://dayone.fm/ #HealthTech #Longevity #PreventativeHealth

    The Everlab Journey and Building Preventative Health
  8. Oct 1

    The End of Logging in? Live from Dreamforce: Agentic AI, Headless and Customer Zero

    Description Couldn't make it to Dreamforce? Salesforce is bringing the latest from the event to Sydney on 20 October and Melbourne on 27 October with Agentforce World Tour Essentials. Find out more: https://www.salesforce.com/au/events/ Recorded at Dreamforce 2026, Georgie sits down with Joe Inzerillo, President, Enterprise and AI Technology at Salesforce. Joe oversees Slack and leads Salesforce's Customer Zero program, where the company puts its own AI to work on itself before customers do. Before Salesforce he was CTO of Disney Streaming, where he led the launch of Disney+, and Chief Product and Technology Officer at SiriusXM. Joe breaks down Claudeforce, the Salesforce and Anthropic partnership, and why he thinks the SaaSpocalypse story never held up. He explains what headless means for a platform built around screens, and why he says the UI was necessary but not the point Then he gets into Customer Zero: small squads that pair a business owner with a couple of technologists to build with coding agents, sometimes shipping within the day. Joe shares the numbers Salesforce is seeing, including a legal team agent he says now routes tickets more accurately than the lawyers who used to do it by hand. Plus the story of when a Salesforce agent recommended a competitor! In the rapid fire, Georgie asks what Joe thinks is nonsense here on the ground, and what he predicts for Dreamforce 2027. Chapters 00:00 Cold open: Do you still need to log into Salesforce? 01:08 Georgie's AI assistant and the four hours a week it saves 02:08 OpenAI launches Dots 03:08 GPT 6.1 Astra pulled after safety testing 04:00 Georgie's McLaren take: no brakes, no release 05:32 Meet Joe Inzerillo 07:38 Dreamforce 2026: Super Bowl meets Coachella 09:26 Claudeforce and the SaaSpocalypse myth 12:14 What "headless" Salesforce actually means 14:02 Slackbot and putting agents and people in one place 15:45 Why Slackbot already knows how your company works 17:14 Slackbot as the impartial teammate in the room 19:19 Customer Zero: how enterprises actually adopt agents 23:47 Can a big enterprise move like a startup? 26:47 Winning hearts and minds with 67 small teams 28:12 The human side: what should agents do, and what stays human? 29:09 When agents go off the rails: the competitor story 31:17 Rapid fire: will Salesforce still have a login screen? 32:03 What's nonsense: "my company can't" 33:16 The flyer story: one prompt that changed her mind on AI 34:21 One prediction for Dreamforce 2027 35:33 Wrap up and Georgie's Substack Mentioned in this episode: Deel x BAI_Script 01 - Sep 2026 Deel x BAI_Script 02 - Sep 2026

    The End of Logging in? Live from Dreamforce: Agentic AI, Headless and Customer Zero

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