AI Transformation

Miguel Machado

Hello and welcome to the AI Transformation Podcast! Hosted by Miguel Machado, CEO at Keenfolks, an integrative AI marketing agency revolutionizing brand-consumer connections. In this podcast, we discuss key challenges and opportunities in marketing and content strategies, focusing on how AI integration can help achieve long-term business objectives. Our conversations with marketing leaders delve into the evolving role of data, content creation, and the impact of emerging technologies like AI.

  1. #23 - AI in CPG Marketing: Creative Speed and Scale Transformation with Elena Espinoza

    FEB 5

    #23 - AI in CPG Marketing: Creative Speed and Scale Transformation with Elena Espinoza

    Join us for an illuminating conversation about how AI is revolutionizing creative development and marketing in the consumer packaged goods sector with Elena Espinoza, Marketing Director at Lipton ICE-T Latam. With 17 years of experience across CPG and pharma industries, Elena shares how she's leading AI-driven marketing transformation through the PepsiCo-Unilever joint venture. In this episode, Elena reveals how her team transformed creative development from week-long agency processes to just five minutes using ethically-trained AI tools like Adobe Firefly and Copilot. She discusses moving from traditional agency workflows with multiple layers to direct in-house collaboration with creative teams, using AI for storyboarding, talent casting, and pre-production planning. Key Takeaways: Speed in Creative Development: Moving from week-long briefing and agency processes to creating concepts in minutes with in-house teams trained on AI toolsAI in Production: Using Firefly to create final storyboard images, identify talent characteristics, and plan shoots—Elena's team completed a Latin America campaign where casting was done based on AI-generated imagesCampaign Results: In one Brazil campaign, using only six assets over eight weeks, the team delivered their targets in reach, engagement, and frequency three weeks early because the assets performed so well with the algorithmQuality Over Quantity in Digital: For Meta campaigns focused on awareness and reach, fewer optimized assets often work better than many assets, with proper attention to wear-out monitoringHuman Necessity: AI is a tool and resource, not a replacement—humans are still needed for insights, human truths, passion, and the feeling behind brands. AI answers can feel "cold" without human refinementMulti-Market Reality: AI helps with standardization and translation, but local teams are essential for adapting language, slang, and cultural nuances across different Spanish-speaking countries and BrazilLearning Approach: Start by trying AI tools on non-critical tasks first, access internal training if available at your company, and be curious about embracing changePerfect for marketing leaders, brand managers, creative directors, and executives in CPG, retail, or any consumer-facing industry looking to implement AI-driven creative workflows. Elena also shares resources including internal Copilot and Firefly training at PepsiCo and Unilever, "She Runs on AI" community addressing feminine perspectives in AI, and free resources available on YouTube, Spotify, and platforms like Sector. "AI is a tool, is a resource that we have. It's not someone that's replacing my creative design team or my agency or the managers that work with me, because we still need humans to be behind the human truths, the insights, even the feeling that you get and the passion." - Elena Spinoza

    32 min
  2. #21 Retail's AI Transformation: Predictive Analytics & Personalization at Walmart Canada - Montserrat Padierna

    JAN 22

    #21 Retail's AI Transformation: Predictive Analytics & Personalization at Walmart Canada - Montserrat Padierna

    Discover how one of the world's largest retailers is embedding AI across every customer touchpoint. In this episode, Montserrat Padierna, Customer Insights and Analytics Lead at Walmart Canada, reveals how AI is revolutionizing retail customer experience, personalization, and operational efficiency. What You'll Learn: 🔹 AI-Driven Customer Intelligence - How Walmart Canada uses sentiment analysis and predictive analytics to understand customer behavior at scale and optimize seasonal assortments across regional preferences 🔹 Personalization Done Right - The framework for ethical, privacy-conscious personalization that delights customers without crossing boundaries 🔹 "My Assistant" Success Story - Inside look at Walmart's generative AI tool transforming productivity for head office associates, from data triage to deep research synthesis 🔹 Change Management Blueprint - Why 55% of employees feel untrained despite leadership efforts, and Montserrat's proven approach to AI adoption across 20+ year retail veterans 🔹 The Weaver Concept - How experienced employees become your secret weapon in AI transformation by connecting deep business knowledge with new technology capabilities Montserrat brings 20+ years leading customer-centric digital innovation and omni-channel transformation. Her practical insights on building AI stacks, navigating data fragmentation, and turning insights into action provide an actionable roadmap for retail and CX leaders. Perfect for: Marketing leaders, retail executives, customer experience professionals, data analytics teams, and anyone driving AI transformation initiatives. Key Topics: AI in retail, customer experience transformation, predictive analytics, personalization at scale, change management, generative AI tools, data modeling, omnichannel strategy

    19 min
  3. #20: Banking's AI Revolution - Automating 85% of Operations with Scotiabank's Paulina Prieto

    11/20/2025

    #20: Banking's AI Revolution - Automating 85% of Operations with Scotiabank's Paulina Prieto

    What if the key to AI success in banking isn't replacing humans—but amplifying them? Join us for a revealing conversation with Paulina Prieto, Head of Products and Digital Solutions at Scotiabank Mexico, who's leading digital transformation for portfolios worth over $25 billion USD in one of the world's most regulated industries. Discover how banking is leveraging AI to achieve:* 85% automation of repetitive tasks while preserving human judgment* $20M+ annual investment in digital transformation and security* Real-time fraud detection through biometric authentication and anomaly behavior analysis* Hyper-personalized customer experiences using predictive analytics* 30% potential cost reductions (BCG research) without compromising service quality Key revelations:💡 Why only 2% of organizations have successfully scaled AI—and what winners do differently🧠 The neuroscience behind what AI can't replace: your prefrontal cortex advantage🤝 How to position AI as a team member, not a threat to your workforce🔐 Balancing customer privacy protection with advanced security in real-time🌎 The $450 billion agentic AI opportunity by 2028 (and how to capture it) Paulina shares tactical insights from 15+ years in financial services, revealing exactly how banks can implement AI while maintaining regulatory compliance, customer trust, and the human touch that defines exceptional relationships.Whether you're in banking, fintech, or any regulated industry, this episode unveils the blueprint for using AI to transform operations while navigating complex compliance requirements and workforce concerns. Listen now and discover why the future of banking isn't about AI versus humans—it's about creating partnerships that leverage the best of both worlds.

    25 min
  4. #19- AI Patient Revolution with Daniel Gartner I Roche Pharmaceutical

    10/16/2025

    #19- AI Patient Revolution with Daniel Gartner I Roche Pharmaceutical

    What if AI could predict when a patient will abandon their treatment before they even know it themselves? Join us for a groundbreaking conversation with Daniel Gartner, Omnichannel Outcomes Senior Lead for LATAM at Roche Pharmaceutical, who's pioneering AI-driven patient experiences that are transforming healthcare outcomes. Discover how the pharmaceutical industry is leveraging AI to achieve: 42% better performance in identifying relevant patients50% reduction in operational tasks, freeing teams for strategic workReal-time patient journey mapping that catches drop-offs as they happenOn-demand HCP support that puts critical information at doctors' fingertips instantly Key revelations: 🧬 How AI is creating "dynamic patient profiles" that evolve in real-time 💊 The shift from reactive to predictive patient engagement 🔬 Why combining LLMs with domain expertise is the breakthrough pharma needed 🎯 The 3-pillar content strategy revolutionising HCP engagement 🌍 How global content enrichment is breaking down geographic barriers Daniel shares tactical insights from 9+ years at Roche and Novartis, revealing exactly how pharma marketers can implement AI while maintaining medical accuracy and regulatory compliance. Whether you're in pharma, healthcare, or any regulated industry, this episode unveils the blueprint for using AI to transform customer experiences while navigating complex compliance requirements. Listen now and discover why the future of healthcare isn't just about treating patients—it's about predicting their needs before symptoms appear.

    26 min
  5. #18- AI in Banking: MarTech Transformation and Hyper-Personalization with Alberto Sanchez

    10/02/2025

    #18- AI in Banking: MarTech Transformation and Hyper-Personalization with Alberto Sanchez

    Join us for a fascinating deep dive into how AI is revolutionizing banking and financial services marketing with Alberto Sanchez, Deputy Director of MarTech for Digital Channels at one of Mexico's major financial institutions. With over 10 years of experience in digital transformation and executive education from Harvard Business School and Wharton, Alberto shares how banks are leveraging AI to create unprecedented customer experiences. In this episode, Alberto reveals how financial institutions are moving from traditional banking to Amazon-like experiences, using AI-powered personalization to anticipate customer needs before they even arise. He discusses the dramatic shift in the competitive landscape and why banks must embrace comprehensive digital transformation or risk becoming obsolete. Key Takeaways: 360-Degree Customer Vision: Creating one unified customer story by connecting all touchpoints across offline and online channels into a complete ecosystemFour Pillars Framework: Why successful transformation requires alignment across strategy, team, experiences, and clean data before implementing toolsHyper-Personalization at Scale: Using AI to deliver the right offer at exactly the right moment—like extending credit during emergenciesFrom Automation to Agentic AI: Evolving beyond traditional automation to autonomous AI agents that make intelligent decisionsData Quality First: The critical importance of clean data and QA processes before deploying AI solutionsCustomer Friction Mapping: Starting transformation by identifying pain points across the customer journey, then using AI to solve them predictivelyPerfect for marketing leaders, digital transformation officers, and executives in banking, insurance, telecom, and other highly regulated industries looking to implement AI-driven MarTech solutions while navigating compliance requirements and changing customer expectations. Alberto also shares impressive results—including 40% increases in lead qualification and 90% automation on critical projects—plus his personal AI tech stack featuring ChatGPT, Copilot, Gemini, and DeepSeek, along with learning resources like Harvard Business Review, TechCrunch, and Kaggle. "Hyper-personalization looks like we can read the minds of our clients. If you have the right offer in the correct moment, the client will love you. The bank becomes not a trouble, but a great associate—even a friend." - Alberto Sanchez

    24 min
  6. #17 - AI Implementation Frameworks: Digital Transformation Best Practices with Roberto Tovar

    08/21/2025

    #17 - AI Implementation Frameworks: Digital Transformation Best Practices with Roberto Tovar

    Join us for an insightful conversation with Roberto Tovar, a tech and digital transformation leader with extensive experience driving innovation across manufacturing, oil and gas, consumer goods, and pharmaceutical industries. Roberto specializes in digital transformation using emerging technologies, including robotics, intelligent automation, and artificial intelligence. In this episode, Roberto shares proven frameworks and best practices for successful AI implementation, emphasizing the critical triangle of processes, technology, and people. He reveals why 90% of AI success depends on focusing on humans and customers, and how to avoid common pitfalls like automating broken processes. Key Takeaways: The People-Process-Technology Triangle: Why successful AI starts with culture and business objectivesChange Agent Strategy: Identifying and empowering operational-level champions beyond C-suite sponsorshipMaturity-First Approach: Building robust data governance and infrastructure before advanced automationAgentic AI Frameworks: Connecting specialized AI agents across supply chain, marketing, and operationsResponsible AI Implementation: Balancing autonomous decision-making with human oversightFrom POCs to Production: Scaling pilots with clear ROI metrics and strategic roadmaps Perfect for CMOs, CTOs, and transformation leaders looking to implement AI and automation technologies while maintaining operational stability and measurable business impact. Roberto also shares his personal AI tech stack, including Claude, Notebook LLM, and HeyGen, plus recommended learning resources for staying current with AI developments. "Start with a business case, then think about the technology. AI should give superpowers to employees, not replace human decision-making entirely." - Roberto Tovar

    29 min
  7. #16 - Scaling AI Creativity: From 10 to 150 Campaigns with Nataniel Espinoza - Nestlé's Digital Strategy Leader

    08/07/2025

    #16 - Scaling AI Creativity: From 10 to 150 Campaigns with Nataniel Espinoza - Nestlé's Digital Strategy Leader

    Join us for an insightful conversation with Nathaniel Espinoza, Senior Manager of Digital Strategy and Brand Building at Nestlé, as he shares his remarkable 15-year journey from traditional advertising to AI-powered marketing transformation. Nathaniel reveals how his team revolutionized their approach, scaling from just 10 creative pieces per year to over 150 highly personalized campaigns. In this episode, we explore the evolution of digital marketing through the lens of someone who witnessed the transition from the social media boom of the 2010s to today's AI revolution. Nathaniel provides practical insights on implementing both predictive and generative AI in marketing campaigns, while emphasizing the critical importance of maintaining the human element in creative strategy. Key Takeaways: The Two Pillars of AI Marketing: Understanding the difference between predictive AI (for optimization and measurement) and generative AI (for scalable creativity)Scalable Creativity in Action: How to create personalized campaigns at scale without losing brand authenticity or human insightTeam Transformation: Navigating the uncomfortable but necessary evolution of marketing roles in the AI eraStrategic Partnership Evolution: How AI is reshaping agency relationships from tactical execution to strategic problem-solvingThe Patience Principle: Why experimental approaches and long-term thinking are essential for successful AI implementationHuman-AI Collaboration: How AI serves as a creative partner for ideation while humans retain strategic control and emotional intelligence Perfect for marketing leaders, CMOs, and digital strategists looking to understand how to implement AI tools effectively while preserving the human creativity and strategic thinking that drives meaningful brand connections. Nathaniel also shares his personal AI toolkit recommendations and learning resources, making this episode both strategically valuable and immediately actionable. "Clarity comes with working, and now it also comes with questioning. AI helps you start the conversation when you're facing a blank page." - Nathaniel Espinoza

    35 min

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About

Hello and welcome to the AI Transformation Podcast! Hosted by Miguel Machado, CEO at Keenfolks, an integrative AI marketing agency revolutionizing brand-consumer connections. In this podcast, we discuss key challenges and opportunities in marketing and content strategies, focusing on how AI integration can help achieve long-term business objectives. Our conversations with marketing leaders delve into the evolving role of data, content creation, and the impact of emerging technologies like AI.