ComplyPlus™ Presents: Navigating Health and Social Care Compliance

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Join Dr Richard Dune, and COO, Lewis Normoyle, as they share how MTG evolved from a healthcare recruitment agency into a leader in compliance solutions.

  1. 2D AGO

    Resilience, Motivation & Movement with Courtney Orange, The Wellbeing Motivator

    In this uplifting episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle are joined by Courtney Orange, The Wellbeing Motivator, a six-time national gymnastics champion turned international speaker on wellbeing and motivation. Together, they explore the link between resilience, movement, and mindset, and how these three pillars can help leaders and teams overcome burnout, boost morale, and lead with renewed energy. Courtney shares his extraordinary journey from elite sport and global performance stages to building The Wellbeing Motivator, offering practical tools to sustain energy, confidence, and wellbeing in high-pressure sectors. From his 47/3 Movement Method to insights on emotional contagion in leadership, this conversation reframes wellbeing as a foundation for compliance rather than a distraction from it. Whether you’re a care manager, headteacher, or senior leader operating under Ofsted or CQC regulation, this episode will energise you to move, think, and lead differently.

    59 min

  2. JAN 28

    Training Isn’t Proof: How Train the Trainer Closes the Competence Gap

    In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle unpack a compliance problem hiding in plain sight: “All staff are trained.” They explain why training is often treated as a one-off event, why certificates do not equal competence, and how that false reassurance shows up fast during inspections. From missed sessions and high turnover to agency staffing pressures, they look at the real-world reasons learning does not translate into safe practice. The solution they keep coming back to is Train the Trainer, not as a box-ticking programme, but as a system. They explore how internal champions can cascade learning, observe practice, and help leaders evidence competence over time, so safety is proven, not assumed. Listeners will learn:   • Why “all staff are trained” does not reassure inspectors   • The difference between attendance, competence, and oversight   • Where gaps form (even with 100% completion dashboards)   • How Train the Trainer helps cascade learning and reduce risk   • What evidence leaders need to show people are safe “right now” If you are a registered manager, quality lead, L&D lead, or operations leader, this episode will help you move beyond training completion and build a Train the Trainer approach that stands up in the real world.

    1h 16m

  3. 10/29/2025

    One System Rule Them All? The All-in-One vs. Best-of-Breed Debate

    In this episode of ComplyPlus™ Presents, Dr Richard Dune and Lewis Normoyle tackle one of the most common questions from care providers: “Can we have everything in one system?” From “single source of truth” dreams to multi-tab realities, they unpack why leaders chase all-in-one compliance platforms and why those projects often fail. Together, they explore the All-in-One vs Best-of-Breed debate through the lens of the CQC’s new Single Assessment Framework, DTAC, DSPT, and clinical-safety standards (DCB0129/0160). Lewis shares real-world examples of where all-in-one systems backfired, the hidden costs of shelf-ware and vendor lock-in, and how modular, interoperable tools can actually deliver stronger evidence for inspection. Listeners will learn: Why “simplicity” can become a compliance risk The five failure patterns of all-in-one systems How to design a hybrid digital ecosystem that meets CQC, DTAC, and DSPT requirements A practical roadmap for leaders choosing or rationalising their tech stack Whether you’re a registered manager, digital-transformation lead, or governance director, this episode will help you separate marketing myth from operational reality and build a digital compliance ecosystem that really works.

    48 min

  4. 10/10/2025

    Digital Literacy: The Hidden Barrier in Social Care

    In this episode of ComplyPlus™ Presents, Dr Richard Dune takes the host seat to interview Lewis Normoyle about one of the most overlooked issues in health and social care - digital literacy. From unused compliance platforms to wasted licences and failed inspections, they uncover how limited digital confidence not technology itself - is often the real barrier to success. They explore what digital literacy truly means, why the social care sector lags behind the NHS, and how employers and employees share responsibility for building digital competence. Richard and Lewis also discuss the practical steps leaders can take to bridge this skills gap, strengthen governance, and ensure technology drives safer, more responsive care. Whether you’re a care manager, compliance lead, or governance professional, this conversation sheds light on why digital literacy is no longer optional. It’s a core part of workforce competence, regulatory compliance, and service excellence.

    1h 3m

  5. 09/30/2025

    The Illusion of Instant Compliance in Health & Social Care

    In this episode of ComplyPlus™ Presents, Dr Richard Dune flips the script and interviews Lewis Normoyle about one of the biggest misconceptions in health and social care: the illusion of plug and play compliance. Lewis unpacks why leaders often expect cheap, instant, all in one systems to “keep CQC happy” and why reality rarely matches the promise. He explores the hidden adoption barriers, the importance of digital literacy and cultural ownership, and what really drives success. Together, they bust common myths, reset expectations, and share a practical 30 day checklist to embed systems effectively, strengthen inspection readiness, and avoid costly mistakes. Whether you are a registered manager, compliance lead, or provider under pressure, this episode shows why systems are only tools and why success depends on leadership, adoption, and culture.

    53 min

  6. 09/30/2025

    Lessons from the HSJ Patient Safety Congress 2025 with Dr Richard Dune

    In this episode of ComplyPlus™ Presents, Lewis Normoyle is joined by Dr Richard Dune to reflect on the HSJ Patient Safety Congress 2025, two packed days of learning, sharing, and debate on the future of patient safety in UK healthcare. Together, they explore:  • Why culture and leadership remain the foundations of safety  • How workforce wellbeing, fatigue, and psychological safety are inseparable from patient outcomes  • The state of PSIRF maturity, governance, and the rising costs of harm  • What innovation, AI, and digital tools can and cannot do to support safety  • Why the patient voice from Martha’s Law to lived experiences must remain central. Richard also shares reflections from the closing fireside chat with Jeremy Hunt and Shaun Lintern, unpacking lessons on courage, collaboration, and accountability. Whether you are a frontline clinician, board leader, compliance professional, or digital innovator, this episode brings you practical insights and strategic reflections to embed safety as a cultural and operational priority.

    1h 2m

  7. 09/22/2025

    Safeguarding Adults in Health and Social Care

    In this episode of ComplyPlus™ Presents, Lewis Normoyle is joined by Dr Richard Dune to tackle one of the most critical issues in health and social care: safeguarding adults. From the legal duties in the Care Act 2014 to the safeguarding failures repeatedly flagged by the CQC, they explore why safeguarding is not just about recognising abuse but embedding a culture of vigilance, governance, and accountability. Dr Richard Dune breaks down the six safeguarding principles, the ten categories of abuse, and the workforce responsibilities at Levels 1–3. They highlight systemic failings such as poor training, missed capacity assessments, and collapsed governance, while also spotlighting today’s high-risk areas including self-neglect, domestic abuse, financial exploitation, and modern slavery.

    59 min

  8. 09/03/2025

    DNACPR & ReSPECT in Care Settings

    In this episode of ComplyPlus™ Presents, Lewis Normoyle is joined by Dr Richard Dune to unpack the legal, ethical, and practical challenges, highlighting the risks of misinterpretation through real-world cases such as Kathleen Gregory. They discuss CQC findings, governance failures, and why better training and digital systems are essential to safeguard lives. Practical takeaways for providers ensure compliance, clarity, and confidence in emergency decision-making. This episode examines the critical – and often misunderstood – issues around DNACPR (Do Not Attempt Cardiopulmonary Resuscitation) and ReSPECT (Recommended Summary Plan for Emergency Care and Treatment) in UK care settings.

    42 min
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Join Dr Richard Dune, and COO, Lewis Normoyle, as they share how MTG evolved from a healthcare recruitment agency into a leader in compliance solutions.

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