Beyond the Policy: Stories from Insurance Brokers

Arteva Funding

Let’s be honest: insurance often feels like a necessary burden - a purchase we know we need but would rather avoid. Yet the risk of being underinsured can hit hard when we least expect it. In this six-episode journey, join Sally Richardson from Arteva as she speaks with insurance brokers who share their personal stories and insights on how they go beyond just selling policies. From safeguarding livelihoods to offering peace of mind, you’ll discover the human side of insurance and celebrate how these dedicated professionals truly make a difference in their clients’ lives.

Episodes

  1. 06/20/2025

    Backing the Backbone: Real Partnerships Kent Hannam

    This episode is real, raw and from the heart. Kent Hannam, Head of Partnerships at the Community Broker Network (CBN) opens up about how meaningful partnerships keep brokers at the centre of everything they do. He talks about how in the world of insurance broking it is about trust, connection and collaboration that deliver real value - well beyond the policy.

    14 min

  2. 04/03/2025

    Leading with Empathy: The Kelli Dabelstein Way

    In Northern Queensland, where natural disasters are a regular threat, Kelli Dabelstein from Norther Insurance Solutions knows how essential insurance is. From understanding the unique business risks her clients – particularly farmers - face in her region to anticipating other challenges like seasonal cash flow issues and offering practical solutions to help, Kelli dedicates herself and her team to going beyond the policy every single day.

    16 min

  3. 02/11/2025

    Why Relationships Matter to Aggie Simeone

    If you’re looking for an insurance broker who truly cares about your needs, meet Aggie Simeone from Total Insurance Solutions. With years of experience and a family-focused approach, Aggie goes beyond just finding the best rate - he works with you as a team to understand your risks and ensure the best possible outcomes. Join us for a conversation with Aggie about what it means to go Beyond the Policy.

    15 min

  4. 01/17/2025

    Why Abbie Wilson is NIBA’s Vic/Tas Broker of the Year

    In a world where insurance can sometimes feel a bit impersonal, Abbie Wilson stands out with her people-first approach. Recently named NIBA’s Broker of the Year for Victoria/Tasmania, Abbie’s focus is on more than just policies – she’s all about understanding and helping her clients. In this episode, we hear how Abbie's caring, personalised service is making a real impact on her clients’ lives and why she's been awarded for it.

    15 min

  5. 12/11/2024

    The Heart of Insurance Broking with Amanda Morris

    In this episode, Amanda Morris, CEO of ARMA Insurance, takes us through her 17-year journey in the industry, starting her business from scratch by knocking on doors in Maitland, NSW. She shares the unforgettable experience of the devastating 2018 natural disaster that hit the area and how she was there for her clients when they needed help the most.

    15 min
  6. The Evolution of Shielded with Josh Scutts

    11/26/2024

    The Evolution of Shielded with Josh Scutts

    In this episode, we talk to Shielded Principal Josh Scutts about how he and co-founders, Stu Brady and Doug Strong, have transformed the insurance broking model. By combining principles from the direct market with smart tech, they've been able to modernise outdated processes and create a workplace culture centered around what truly matters: delivering exceptional value to their clients.

    13 min
  • 6 Episodes

About

Let’s be honest: insurance often feels like a necessary burden - a purchase we know we need but would rather avoid. Yet the risk of being underinsured can hit hard when we least expect it. In this six-episode journey, join Sally Richardson from Arteva as she speaks with insurance brokers who share their personal stories and insights on how they go beyond just selling policies. From safeguarding livelihoods to offering peace of mind, you’ll discover the human side of insurance and celebrate how these dedicated professionals truly make a difference in their clients’ lives.

Information