Balancing Tourism

Low Season Traveller

Balancing Tourism explores how to align the needs of the environment, local communities, travelers and economic goals in the face of tourism’s challenges. Featuring industry leaders and pioneers, the podcast examines strategies like low-season travel, niche markets and innovative solutions to create balanced, sustainable tourism. Discover how destinations can manage visitor flows, foster collaboration and benefit all stakeholders. Whether you're a tourism professional or passionate about responsible travel, join us to rethink tourism for a more equitable, sustainable future.

  1. Scale Vs Soul: AI's Real Impact on Tourism

    MAR 6

    Scale Vs Soul: AI's Real Impact on Tourism

    What does AI actually mean for the tourism industry - and are most of us still just reading about it rather than using it? In this episode, Ged is joined by Dado, keynote speaker, author, and technology strategist, whom he met at the Designing Travel event in Vilnius, Lithuania. The conversation ranges from AI adoption curves to the growing value of authentic human connection, and why the most dangerous place to be right now is the middle ground. In this episode: Dado breaks down what he calls the three levels of AI adoption, and why most organisations are still wrestling with level one. He introduces his "scale and soul" framework, arguing that the best tourism businesses won't choose between technology and human experience; they'll master both. There's also a fascinating discussion on how AI is reshaping search, what generative engine optimisation (GEO) means for your website strategy, and why smaller destinations may actually be better placed than large ones to capitalise on everything AI has to offer. Key takeaways: Around 70% of organisations are still at the basic adoption stage - figuring out which tool to use at allThe real competitive advantage in the next 2–3 years will come from combining your own proprietary data with AI platformsAI is creating a genuine level playing field for smaller destinations with limited resourcesThe 100-hour rule: just 18 minutes a day puts you ahead of 99% of people on any given topicYour website should increasingly be structured as a training dataset for machines, not just a magazine for visitorsTikTok remains significantly undervalued in travel marketing - and it's not just for kidsThe loneliness epidemic presents a genuine and meaningful opportunity for the travel industryAbout Dado https://www.dadovanpeteghem.com Connect with Dado https://www.linkedin.com/in/dadovanpeteghem/ The Tourism Seasonality Summit https://seasonalitysummit.com https://www.linkedin.com/company/tourism-seasonality-summit/

    44 min
  2. Overtourism: Pushback, New Markets and the Airline Response

    11/26/2025

    Overtourism: Pushback, New Markets and the Airline Response

    In this episode of Balancing Tourism, host Ged Brown moderates a panel at the CAPA Airline Leaders Forum in Athens on one of the industry’s most pressing challenges: overtourism. Ahead of the forthcoming Tourism Seasonality Summit and with international arrivals surging past pre‑pandemic levels, destinations across Europe and beyond are facing grassroots protests, new regulations, and mounting pressure to rethink tourism flows. Airlines, often seen as enablers of mass travel, are now being asked: what role can they play in creating more sustainable, balanced tourism? Panelists: Peter Glade, Chief Commercial Officer, TUI Airline Majid Khan, CEO, Saudi Air Connectivity Program Sascha Feuerherd, Senior Associate Partner, Aviado Partners Key Themes: Why “overtourism” is really about mismanagement of tourism capacity How airlines can diversify routes and extend seasons to ease pressure on hotspots The impact of tourism taxes and regulations on demand and network planning Aligning aviation strategies with national tourism visions The importance of engaging local communities and stakeholders in shaping tourism futures Takeaway: Airlines cannot solve overtourism alone, but they can be powerful partners in redistributing demand, supporting sustainable destination strategies, and ensuring tourism remains in harmony with local communities. The conversations will continue in Rimini at the forthcoming Tourism Seasonality Summit no doubt.

    43 min
  3. Experience Over Everything

    10/06/2025

    Experience Over Everything

    In this episode of the Balancing Tourism Podcast, Ged Brown sits down with Michael Moriarty, Managing Director of Hong Kong Disneyland Resort, for a fascinating conversation about the past, present, and future of the iconic theme park. Recorded at Routes World in Hong Kong, this interview offers valuable insights into how one of the world's leading tourist destinations manages growth, complexity, and customer expectations. Key Takeaways The Evolution of Hong Kong Disneyland: Michael Moriarty reflects on the park's 20-year journey, from its opening as the first Disney park in China to its latest expansion with the "World of Frozen." He discusses the park's unique, intimate layout and its exclusive attractions that have become a core part of its identity. The Shift to Experiential Tourism: The conversation delves into the changing expectations of guests over the past two decades. Moriarty highlights the move away from "transactional tourism" towards a desire for shared, immersive experiences. This is exemplified by the trend of guests dressing up as their favorite characters, a form of self-expression and community building that the park actively encourages. Managing High Expectations: With the Disney brand comes incredibly high expectations. Moriarty shares the strategies Hong Kong Disneyland employs to consistently deliver a magical experience. These include capping attendance to ensure a high-quality guest experience, implementing a reservation system, and using tiered pricing to manage demand from 13 different markets. The Art of Crowd Management: One of the most intriguing parts of the discussion is how the park uses entertainment to manage crowd flow. The daily parades, for instance, are strategically timed to draw guests to the main parade route, thereby reducing queues at popular attractions during peak times. The Role of Technology and Data: Technology plays a crucial role in enhancing the guest experience. The Hong Kong Disneyland app provides guests with a personalised itinerary, mobile ordering options, and even the ability to purchase front-of-line access for popular rides. The park also leverages data and consumer insights to understand guest behavior and continuously improve its offerings. The Future of the Park: Looking ahead, Moriarty reveals exciting plans for new attractions, including a brand-new Pixar experience and a major expansion of the Marvel-themed area. These developments promise to bring unique, high-tech experiences to the park, further solidifying its position as a leading global destination. A Lesson for the Tourism Industry: The interview concludes with a powerful message for the broader tourism industry: success lies in managing experiences and expectations. Moriarty's advice to the upcoming Disney park in Abu Dhabi is to be "distinctly Disney, but uniquely Emirati," a testament to the importance of creating a unique identity that resonates with the local culture. This episode is a must-listen for anyone in the aviation and tourism industry, offering a masterclass in how to create and maintain a world-class visitor experience.

    42 min
  4. Solving Overtourism...In Ten Years Time

    06/17/2025

    Solving Overtourism...In Ten Years Time

    Join host Ged Brown for a timely and thought-provoking conversation with Tricia Duffy, strategy consultant, singer-songwriter, and founder of In Ten Years Time. Together, they explore how rethinking time, specifically, looking 10 years ahead, can help the tourism industry better navigate today’s complex challenges. This isn’t a theoretical chat, it’s a deeply practical and inspiring look at how creativity and long-term thinking can foster more balanced, sustainable, and meaningful tourism. From destination planning to personal fulfilment, Tricia shares insights that are just as relevant to policymakers as they are to passionate travellers. About Tricia Duffy Tricia Duffy is the founder of In Ten Years Time, a podcast and consultancy helping people and organisations create intentional long-term plans. A former BBC and Sky strategist turned creative entrepreneur, Tricia blends business insight with artistic sensibility. She's also a touring musician and advocate for creativity as a tool for personal growth and social change. Learn more at intenyearstime.com Key Discussion Points Long-Term Thinking in Tourism • Why most tourism strategies stop at 3 years, and what’s lost as a result • How 10-year planning helps destinations prepare for overtourism, climate shifts, and economic turbulence • Bhutan's Gross National Happiness model as a radical alternative to GDP • How long-term thinking improves agility, not just vision The Creativity Crisis • Why creativity is often undervalued in tourism and business strategy • How a daily creative practice supports mental health and innovation • The neuroscience of imagination and how it helps solve real-world problems • Creativity as cultural heritage: why it's essential to protect and promote Personal Transformation Through Travel • What Madagascar taught Ged about joy, poverty, and western assumptions • Tricia’s life shift: from corporate strategy to songwriting and speaking • How creativity helped Tricia redefine her professional identity after the pandemic Sustainable Tourism & Cultural Resilience • Why rain, reflection, and “off-season” magic matter more than we realise • The overlooked beauty of quieter seasons and the value they offer both visitors and communities • How embracing the arts and slowing down can enhance travel experiences • Using imagination as a tool for more ethical and empathetic tourism policy Memorable Quotes 🗣️ “Ten years is far enough away that you can imagine freely without limits. That’s where the magic starts.” – Tricia Duffy 🗣️ “If you don’t know where you’re going, how can you pivot?” – Tricia Duffy 🗣️ “Good songs are written. Great songs are rewritten.” – Tricia Duffy 🗣️ “Quiet cities are beautiful cities.” – Ged Brown Key Takeaways Plan further ahead – Destinations need longer-term visions, not just quick winsCreativity isn’t optional – It’s essential for innovation, resilience, and wellbeingEncourage imagination – Give communities and teams the freedom to dream bigThink beyond visitor numbers – Consider happiness, cultural heritage, and environmental healthCelebrate low seasons – Find and promote the magic in quieter times and places Why This Episode Matters In a sector often caught in short-term cycles, driven by annual budgets, election timelines, or quarterly KPIs - this episode is a call to zoom out. Tricia Duffy offers a powerful case for reintroducing imagination, creativity, and long-term visioning into the way we design tourism. If we want better tourism outcomes for people, planet, and places, we must learn to think bigger and longer. Whether you're a tourism board exec, DMO strategist, travel journalist, or conscious traveller, this conversation is a gentle but firm push to see beyond the next season—and shape the decade ahead.

    1h 4m
  5. Rajan Datar: The Psychology of Travel

    06/06/2025

    Rajan Datar: The Psychology of Travel

    Join host Ged Brown for a fascinating conversation with Rajan Datar, BBC presenter and host of the acclaimed Tourist Trap Podcast. Rajan shares insights from decades of travel journalism, explores the psychology behind our wanderlust, and tackles pressing challenges facing tourism today. From his transformative gap year in Jamaica to wrestling with Mongolian athletes in the Gobi Desert, Rajan's stories illuminate both personal and professional sides of travel. This isn't just adventure tales – it's a deep dive into what drives us to explore and what the future holds for sustainable tourism. About Rajan Datar Rajan Datar is a veteran BBC presenter known for "Rough Guide to the World" and "The Travel Show." He's creator and host of the Tourist Trap Podcast, examining modern tourism challenges. Beyond broadcasting, he's an accomplished musician whose band has toured internationally. His unique perspective combines journalistic rigour with philosophical depth. ⁠Learn more about Rajan here⁠ Key Discussion Points The Psychology of Travel • Why humans are evolutionarily programmed to explore • Curiosity vs. fear: competing forces that drive or inhibit travel • The transformational travel movement beyond transactional tourism Personal Travel Evolution • Growing up in "boring" London suburbia with internationally mobile parents • Buddhist monastery experience in Thailand and lessons about gratuitous pleasure • Professional adventures: from Mongolia to Rio's favelas Industry Challenges • The Tourist Trap investigation into tourism's dark side • Over-tourism case studies: Hallstatt, Austria's devastating impact • Industry denial vs. acknowledgment of problems • Aviation emissions vs. built environment debate Memorable Quotes "The source of all human unhappiness is the search for gratuitous pleasure" - Buddhist monk's wisdom "We are custodians of this planet and we've got to make sure it stays good for the next generation" "People who are naturally curious are better travellers. They travel with a positive framework" Key Takeaways 1. Embrace curiosity over comfort - Rewarding experiences come from stepping outside your comfort zone 2. Consider your impact - Think about how your presence affects local communities 3. Travel off-season - Help reduce over-tourism by visiting during quieter periods 4. Seek transformation, not transaction - Look for experiences that challenge and change you 5. Build deeper connections - Use travel to understand different cultures genuinely Why This Episode Matters In an era where travel is more accessible yet controversial due to environmental and social impacts, Rajan offers a nuanced perspective that neither demonises nor glorifies tourism. Whether you're a frequent traveller, tourism professional, or simply curious about human nature, this episode offers valuable insights into why we travel, how we travel, and what impact we want to have on the world.

    1 hr

About

Balancing Tourism explores how to align the needs of the environment, local communities, travelers and economic goals in the face of tourism’s challenges. Featuring industry leaders and pioneers, the podcast examines strategies like low-season travel, niche markets and innovative solutions to create balanced, sustainable tourism. Discover how destinations can manage visitor flows, foster collaboration and benefit all stakeholders. Whether you're a tourism professional or passionate about responsible travel, join us to rethink tourism for a more equitable, sustainable future.

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