The Product Pivot: Real conversations with product people.

TheProductPivot

The Product Pivot is a podcast by Prodfolio that goes beyond the surface of product management.Through candid conversations with PMs, leaders, and hiring managers, we explore what it actually takes to grow, lead, and navigate the product world — from breaking in to shaping what comes next.Each episode brings honest stories, practical insights, and perspectives you won't find in a textbook. Whether you're early in your PM journey or deep in the craft, there's something here for you.Follow for new episodes, guest announcements, and insights to support your growth in product.https://prodfolio.io/podcast

  1. The Evolution of Product Ops: A Deep Dive with Graham Reed

    09/16/2025

    The Evolution of Product Ops: A Deep Dive with Graham Reed

    When’s the right time to hire Product Ops? In this episode of The Product Pivot, hosts Santi and Meagan sit down with Graham Reed, Head of Product Operations at Helios, to unpack the rise of Product Ops and what it really means for growing teams. Graham shares how he “fell into” the role after a decade in product management and why he’s built product ops functions from scratch at multiple companies. We also dig into the messy middle between scrappy and established teams, and why Product Ops is more about change management and influence than tools or processes. You’ll take away: The magic number of employees that signals it’s time to hire Product Ops.Why starting as a team of one works, and how to make it sustainable.The real difference between PMs vs. Product Ops.The critical soft skills that matter more than experience (empathy, listening, influence).How to pivot into Product Ops by spotting and solving problems in your current org.If you’ve ever wondered when (or why) to invest in Product Ops, or how to break into the role yourself, this one’s for you. Graham’s Links: https://www.linkedin.com/in/grahamreed/ If you’re pivoting into product, or levelling up where you are, hit Subscribe for honest stories and actionable playbooks. Drop your questions for Graham in the comments and we’ll tackle them in a follow-up. Hosts’ Links: https://www.linkedin.com/in/meagan-glenn/ https://www.linkedin.com/in/santiana-brace/ Support the show Connect with Santiana: Santiana's LinkedIn Connect with Meagan: Meagan's LinkedIn Checkout Prodfolio: https://prodfolio.io/

    50 min

About

The Product Pivot is a podcast by Prodfolio that goes beyond the surface of product management.Through candid conversations with PMs, leaders, and hiring managers, we explore what it actually takes to grow, lead, and navigate the product world — from breaking in to shaping what comes next.Each episode brings honest stories, practical insights, and perspectives you won't find in a textbook. Whether you're early in your PM journey or deep in the craft, there's something here for you.Follow for new episodes, guest announcements, and insights to support your growth in product.https://prodfolio.io/podcast