You, Me, and IBM i

IBM

You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business. Kurt Schroeder (kschroe@us.ibm.com) welcomes your comments, questions, and show suggestions.

  1. 12/08/2025

    A Conversation Across Time and Tide: Insights from Dariusz Maliszewski

    Polish technical support expert and Technical Account Manager Dariusz Maliszewski kicks off our first episode of season two. He joins us to discuss his career path, which ebbed and flowed from taking basic support calls, to supporting customers on site, to taking on a unique dual role as both as a support engineer and as a member of the Premium Support and Expert Care team. Along the way, Dariusz shares insights into how IBM TAMs engage with the accounts they oversee to deliver a great support experience, drops some knowledge about NetServer, and still has time to talk about company cars and coffee machines. Helpful NetServer links: https://www.ibm.com/support/pages/mapping-drive-i5os-netserver https://www.ibm.com/support/pages/netserver-best-practices More information about Expert Care and IBM's Hardware and Software Maintenance Services https://www.ibm.com/docs/en/entitled-systems-support?topic=management-expert-care-overview https://www.ibm.com/downloads/documents/us-en/10a99803f32fd7d6

    52 min

  2. 10/23/2025

    Connecting Cultures, One Call at a Time

    In this episode, we sit down with Nina Ng, an IBM support veteran whose cosmopolitan career has taught her to speak fluently in the language all customers expect: the clear and timely communication of correct answers. From her roots in the Philippines to her life today in Singapore, Nina Ng has built a reputation for technical excellence, empathy, and infectious good humor. Join us for a thoughtful look at what it really means to connect across cultures, one call at a time.

    40 min

  3. 09/12/2025

    SELECT * FROM EPISODES WHERE GUEST = 'SCOTT FORSTIE';

    In this episode, we are joined by none other than IBM's own Scott Forstie, who sits down to talk about all things SQL. From how he got started at IBM, and how he goes about writing SQL that others can learn from, to the business of challenging users to transition to database technologies that will ensure that their newest employees can hit the ground running. Alex and Scott also discuss system security and the future of SQL in the AI age. After you listen, make sure to seek out Scott and Tim Rowe's iSee video blog at COMMON.org, and the other links below to learn even more SQL. http://ibm.biz/Db2foriSQLTutor https://learn.common.org/products/ibm-isee-video-blog https://gist.github.com/forstie https://www.ibm.com/support/pages/node/1119129/

    50 min

  4. 08/07/2025

    Putting on PTFs with Loralie Fritel

    Loralie Fritel has been helping customers install, upgrade, and manage their IBM i Systems since 1998, and on today's episode she does a joins us to talk about her particular area of expertise, PTFs. So..what is a PTF? What's the best way to put them on? And how do you pronouce Loralie Fritel? Just hit play and find out. Some helpful PTF links: IBM i Technology Refresh https://www.ibm.com/support/pages/ibm-i-technology-refresh PTFs: FAQs / Question and Answers https://www.ibm.com/support/pages/ptfs-faqs-question-and-answers Best Practices: PTF or Fixes Installation https://www.ibm.com/support/pages/node/645469 Installing cumulative PTF packages https://www.ibm.com/docs/en/i/7.5.0?topic=scenario-installing-cumulative-ptf-packages Automatic ordering of PTF groups https://www.ibm.com/docs/en/i/7.5.0?topic=fixes-automatic-ordering-ptf-groups IBM i Group PTFs with Level https://www.ibm.com/support/pages/ibm-i-group-ptfs-level IBM i APARs/PTFs have migrated to Known Issues/Fix Information https://www.ibm.com/support/pages/ibm-i-aparsptfs-have-migrated-known-issuesfix-information We also want to put in a plug for Michael Mayers IBM i Reference blog is a user-created site that provides helpful links for PTFs, Upgrades, TR Enhancements, and more. The IBM iGSC celebrates and thanks users like Mike who work independently to promote and support the IBM i community.

    37 min

  5. 04/30/2025

    "Who Needs SSL When You’ve Got Twinax?" — Jerry McKee

    In this episode, we meet Jerry McKee and do a deep dive into SSL, TLS, Self-Signed Certificates, and get some great tips on securing your networks from bad actors. And as an added bonus we get some fun stories about AS/400 reliability straight from the guy who soldered the chips that made them so in the first place. It’s a no-nonsense breakdown of how customers can keep their data and devices safe in a world wired for risk. Configuring SSL for ADMIN wizard - IBM Setting up IBM i to use SSL Configuring Your IBM i System Secure Sockets Layer (SSL)/Transport Layer Security (TLS) Protocols and Cipher Suites

    46 min

  6. 04/19/2025

    Speaking Fluent Single Sign-On — Stanislav Kolev

    In this episode we finally meet one of the many talented people located in Sofia, Bulgaria. For 10 years, Stanislav Kolev has been relied on for his skill on our EBIZ team, and is well-versed in how customers can help make single sign-on work for them. Troubleshooting Single Sign-on IBM i Single Sign-on Configuration Planning Worksheets

    42 min

  7. 03/21/2025

    Jack of All Trades, Master of Many — Jim Shupe

    When the normal day shift at the IBM i GSC is done, the OFFSHIFT team takes over. OFFSHIFT is a smaller global team of highly technical reps who are able to solve most issues on their own. In this episode, we meet Jim Shupe, a long-time OFFSHIFT team lead, and learn how customers can better open their cases so that they are resolved quickly and expertly. Jim highly recommends that all customers install QMGTOOLS and keep it current.

    29 min

  8. 03/05/2025

    ENDJOBABN - Hugo Del Castillo

    The IBM i GSC has long had the benefit of the experience of Hugo Del Castillo, having worked in various places in both the US and South America as a Systems Engineer, in Technical Support, and even in Sales. In this episode, Hugo talks in depth about the ENDJOBABN IBM i command, and we get to hear the trust behind one of the most amazing IBM i support stories ever -- the history of how a customer ended his OWN job, in a very abnormal way.... Customers that have a job that will not end are encouraged to open a support ticket to IBM to get an expert involved who knows that area of the system best, and at a minimum, collect SERVICEDOCS before running the ENDJOBABN command so that the right diagnostic materials are collected. An IPL should be performed to clean up the system when possible.

    54 min
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5
out of 5
3 Ratings

About

You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business. Kurt Schroeder (kschroe@us.ibm.com) welcomes your comments, questions, and show suggestions.

Information

  • Creator
    IBM
  • Years Active
    2024 - 2025
  • Episodes
    16
  • Rating
    Clean
  • Copyright
    © IBM
  • Show Website
    You, Me, and IBM i