Beyond the Blueprint - Health Series

Beyond the Blueprint - Health Series
  • 5.0 (6)
  • Medicine
  • Biweekly

Redefining Healthcare Through Design Dialogues with HIT professionals, clinical leadership, nursing, and industry innovators on integrating healthcare design into technology deployments to tackle complexity, drive innovation, improve patient care, & foment transformative change.

  1. 2d ago

    EP60 - The Science of Learning: How Adaptive Training Meets Learners Where They Are

    Healthcare staff have limited time for training, and course completion alone doesn't show whether learning will carry into practice. Cognitive psychologist Matt Hays joins Tim Jones and co-host Kris Baird to explore how adaptive training identifies what learners already know and focuses instruction where they need it. Matt discusses a CLABSI training study in which infection rates at the trained location fell by 79%, with a median training time of 23 minutes. He explains why respecting learners' prior knowledge matters, how confidence and spaced practice affect learning, and what training data can reveal about barriers in the workplace. The conversation also looks at how AI can support learners and training teams. Key Takeaways How adaptive training identifies what learners already know and focuses on their gaps Why respecting clinicians' prior knowledge can make training more relevant How confidence-based questions can uncover misconceptions that right-or-wrong scores miss What one CLABSI study reported: a 23-minute median training duration and a 79% reduction in rates at the trained location Why training data can point to workplace barriers, such as conflicting practices or guidance How spacing and desirable difficulty can support learning that lasts Why a clear rollout matters when training feels unfamiliar to learners Where AI can help learners and course authors while keeping learning grounded in the science Episode Highlights 00:00 | The Pretest That Helps Find Where Training Is Needed 02:32 | "Learning Happens in the Brain, Not the Butt" 05:07 | Training ROI and the Cost of Clinical Time 07:45 | Adaptive Training: Meeting Learners Where They Are 10:52 | How Adaptive Training Works in Practice 15:10 | A CLABSI Study: 23-Minute Median Training, 79% Reduction 18:13 | When Workplace Culture Undercuts Training 23:32 | Retrieval Practice, Spacing, and Feedback 26:58 | Using AI to Improve Training Outcomes 30:30 | Confidence-Based Testing: Knowing What Learners Believe 33:52 | When Training Data Reveals an Organizational Problem 36:28 | Matt's Advice for Healthcare Leaders 38:22 | Why Effective Learning Can Feel Uncomfortable 40:24 | Training and Clinicians' Confidence in the EHR   Guest: Matthew Hays, Ph.D. Host: Kristin Baird - Baird Group Co-host: Tim Jones Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Learn More at: www.beyond-blueprint.com

    EP60 - The Science of Learning: How Adaptive Training Meets Learners Where They Are

  2. Oct 26

    EP59 - Gamified Learning and the Rewards of Health Literacy (Tom Chamberlain)

    In recognition of Health Literacy Month, Tom Chamberlain, PharmD, founder and CEO of EdLogics, joins host Tim Jones to discuss personal and organizational health literacy and how it can be supported in employer and community settings. Tom describes EdLogics' use of game-based learning, videos, and rewards to engage people with health education, and explains why engagement is an important first step in learning. The conversation explores financial and nonfinancial incentives, family learning, community partnerships, and the shared responsibility of healthcare providers, educators, employers, and communities to help people find, understand, and use health information. Key Takeaways How personal and organizational health literacy fit together Why organizations share responsibility for making health information accessible and actionable How engaging approaches can invite people into health education How repetition, video, games, and incentives can support learning and confidence Why health education needs to account for families and communities as well as individuals How healthcare providers, educators, employers, and communities can contribute to health literacy Episode Highlights 00:00 | Who Is Responsible for Health Literacy? 01:39 | Introducing Personal and Organizational Health Literacy 06:14 | Defining Health Literacy for Individuals and Organizations 08:34 | Why Employers Became an Early Focus 12:41 | Engagement as a First Step in Learning 14:22 | How Rewards Can Support Engagement 17:52 | Bringing Families into Health Education 21:38 | Health Literacy as a Workforce and Economic Development Issue 24:10 | What Health Literacy Looks Like Across Industries 25:23 | Health Literacy in Prevention and Chronic Condition Care 28:17 | Communicating Health Information Beyond the Digital Platform 29:33 | Building Structured Learning Paths 32:43 | Community Partnerships and Shared Responsibility Guest: Thomas Chamberlain, PharmD - EdLogics Host: Tim Jones - Health Nuts Media Sponsored by: Simplifi Medical  Learn More at: www.beyond-blueprint.com

    EP59 - Gamified Learning and the Rewards of Health Literacy (Tom Chamberlain)

  3. Oct 12

    EP58 - The Best of Beyond the Blueprint (So Far)

    After more than 50 episodes, Gregg Malkary and Keith Washington finally do what every podcast eventually threatens to do: record a podcast about the podcast. They revisit memorable guests, creative moments and a few stories that still make them laugh, including Gregg's realization that his wife works in nursing simulation. Beyond the Blueprint was created to help close the gaps between strategy and execution, clinical teams and IT, and ambitious plans and what actually works on a Tuesday afternoon in a busy hospital. Gregg and Keith reflect on conversations with CMIOs, clinicians, operators, entrepreneurs and other healthcare leaders who have shared what they are trying, what they are learning and what they would do differently. They recognize the team working behind the scenes and look ahead to AI, patient engagement, workforce, rural health, pediatrics and remote patient care. The mission remains practical progress, open exchange and a community where healthcare leaders can share what is actually working. Key Takeaways How Beyond the Blueprint evolved from market research into a healthcare podcast Why peer-to-peer conversations help leaders share what is working The value of interviews, roundtables, and organizational discussions Why alignment matters when moving from strategy to execution How data governance and interoperability shape healthcare innovation The team behind the podcast and its multiplatform content Why current industry challenges continue to guide the show Future topics including AI, workforce, patient engagement, and remote care Episode Highlights 00:00 | Looking Back at More Than 50 Episodes 01:47 | How Beyond the Blueprint Began 03:45 | The Team Behind the Podcast 07:02 | Memorable Guests, Analogies, and Creative Clips 09:47 | Harm Scherpbier and the Unvendor Approach 11:32 | Creating Conversations Healthcare Leaders Want to Join 13:46 | Peer Discussions, Health-System Stories, and Entrepreneurs 16:05 | Expanding into Workforce, Rural Health, and Pediatrics 17:22 | What Comes Next for AI, Connectivity, and Remote Care 20:45 | How the Podcast Became a Multiplatform Experience 22:28 | Letting Healthcare's Current Challenges Guide the Show 24:10 | Keith Reflects on the Journey 25:28 | Bringing More CIO Perspectives into the Conversation 26:07 | Gregg Finally Learns What His Wife Does 27:19 | Building on the Creativity and Community Behind the Show Hosts: Gregg Malkary and Keith Washington Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

  4. Sep 23

    EP57 - 5G in Healthcare

    Healthcare is becoming more connected—and more mobile. But the networks supporting clinicians, medical devices, and patient data weren't built for care that moves. In this episode of Beyond the Blueprint, Gregg Malkary talks with Myron Wallace, President of ProMobix, and Dr. Allen Moore, Connected Healthcare Leader at T-Mobile, about where 5G fits into the healthcare technology stack. They dig into connectivity inside and beyond the hospital, clinical workflow, cybersecurity and resiliency, rural and critical-access infrastructure, and what health systems should consider as 5G adoption grows. Ultimately, it's a conversation about more than bandwidth: How do health systems ensure new infrastructure reduces burden on clinicians, holds up under real-world demands, and actually delivers the outcomes they're paying for? Key Takeaways Why connectivity becomes a clinical issue when clinicians, devices, and patients are in motion Where 5G can complement Wi-Fi across healthcare environments How unreliable connectivity drives clinician workarounds and undermines technology investments Why clinical workflows should shape infrastructure decisions—not the other way around How 5G can support connected care beyond the four walls of the hospital The role of connectivity in cybersecurity, resiliency, and continuity of care Why rural and critical-access health systems may have different infrastructure opportunities Building connectivity around clinical outcomes, care-team needs, and real-world performance Episode Highlights 00:00 | Telepreceptorship: Rethinking What Connected Care Can Make Possible 03:39 | When Does Connectivity Become a Clinical Risk? 08:07 | What Happens When Devices Drop and Reconnect? 10:06 | When Connectivity Fails, Clinicians Create Workarounds 12:37 | Can 5G and Wi-Fi Coexist in the Same Care Environment? 15:08 | Making Connected Care Simpler Beyond the Hospital 18:37 | Building the Infrastructure Around Clinical Workflow 20:36 | 5G, Cybersecurity, and Reducing the Attack Surface 25:18 | Can 5G Strengthen Continuity of Care? 28:52 | When Is 5G Worth Funding Ahead of Other Priorities? 31:59 | Build to the Outcome, Not the Technology 33:38 | Final Advice: Keeping Care Teams in Motion Guests: Myron Wallace, Allen Moore Host: Gregg Malkary - Lighthouse Healthtech Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

    EP57 - 5G in Healthcare

  5. Sep 14

    EP56 - How We Learn Is Not How We Think We Learn

    "There are a lot of folks out there who are comfortable pretending that just because someone's butt is in a chair in a lecture hall, that person must be learning." As a cognitive psychologist and Senior Vice President of Research & Analytics at Amplifire eLearning, Matthew Hays, Ph.D., has spent much of his career exploring the gap between how people think they learn and how they actually learn. In EP56 of Beyond the Blueprint, he joins Tim Jones and Kris Baird to talk about how people learn, what helps knowledge stick, and how healthcare organizations can get a better return from the billions of dollars invested in training each year. Performance during training can be misleading. Matt uses a free-throw experiment to explain why. Practicing the same shot repeatedly produces better results during practice. Varying the distance forces the learner to make new adjustments with each shot. When tested later, the varied practice produces better performance, including from distances that weren't practiced. Matt describes the difference as practicing the correction to the last mistake versus practicing the underlying skill. Similar patterns show up in learning. Spacing material over time, retrieving information from memory, and delaying feedback can strengthen retention even when the experience feels harder. What feels productive during training doesn't necessarily predict what will stick. Clinicians also arrive at training with different specialties, levels of experience, and existing knowledge. Matt describes conventional instruction built for everyone at once as "one size fits none." Some learners already know the material. Others are uncertain. Some may hold incorrect information with complete confidence. Confidence becomes another piece of the learning process. Someone who knows they are uncertain can seek more information. Someone who is confidently wrong has little reason to question what they know. Matt discusses measuring confidence alongside knowledge to uncover misconceptions that might otherwise go undetected. The conversation extends into how health systems measure the return on training. Course evaluations and post-training assessments capture what happens close to the learning experience. Matt connects the investment to what happens afterward in clinical practice. Training designed to reduce infections, falls, or other patient safety events can ultimately be evaluated against those outcomes. AI introduces another set of questions. Matt's research has explored how computers can help people learn faster, remember longer, and transfer knowledge more broadly. Generative AI can support more personalized learning, but it can also do cognitive work the learner might otherwise have to do. As Matt notes, "the way the brain learns hasn't changed in the last five years or 50 years or 500 years." For healthcare leaders evaluating their own training programs, Matt brings the discussion back to the design of the learning itself: "Anyone who's willing to believe that this sort of one size fits none training is going to make a difference for learners with a wide variety of experiences and different areas of subspecialty, even within EHR training or within their clinical practices, on some level has to know that they're doing a disservice to all of the learners in the room at the same time." Key Takeaways Why performance during training can be a poor predictor of long-term learning How retrieval practice, spacing, and delayed feedback improve retention Why "one size fits none" training struggles with experienced clinical workforces How training can identify confidently held misinformation Why learner satisfaction and immediate post-tests can give leaders the wrong signal Connecting training investment to clinical behavior, quality, safety, and patient outcomes Designing education around how clinicians actually work and make decisions Where AI can support learning without doing the cognitive work for the learner Episode Highlights 00:00 | "Learning Happens in the Brain, Not the Butt" 05:43 | How We Learn Is Not How We Think We Learn 07:20 | The Free-Throw Experiment: When Better Practice Feels Worse 09:30 | Flashcards, Delayed Feedback, and the Science of Retention 11:03 | Billions Spent on Training: Where's the ROI? 12:09 | Why "One Size Fits None" in Healthcare Training 14:49 | Connecting Clinical Training to CLABSI Reduction 19:49 | The Forgetting Curve and When to Refresh Training 22:13 | The Risk of Being Confidently Wrong 23:27 | Why Asking the Question Before Teaching the Answer Can Help 24:56 | What Should Healthcare Leaders Measure After Training? 28:41 | Designing Training Around How Clinicians Actually Work 30:52 | Final Advice: Don't Mistake Performance for Learning Guest: Matthew Hays, Ph.D. Host: Kristin Baird - Baird Group Co-host: Tim Jones Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

    EP56 - How We Learn Is Not How We Think We Learn

  6. Aug 31

    EP55 - AMDIS Roundtable - Before the Digital Front Door: How AI Is Reshaping the Patient Journey

    "If you're a practicing clinician, you are inheriting the output from these AI tools." Dr. Minal Shah knows that patients are increasingly making healthcare decisions before they ever reach a health system's website, portal, or app. They're using ChatGPT, search, wearables, and home monitoring tools to interpret symptoms, decide where to seek care, and arrive at appointments with recommendations already in hand. For clinicians, the output of consumer AI is already becoming part of the clinical encounter. In this AMDIS Roundtable, Gregg Malkary sits down with Dr. Minal Shah, Dr. Eve Cunningham, and Dr. Deepti Pandita to explore what happens when AI impacts if and how patients reach a health system's digital front door. The results can cut both ways. Dr. Shah has seen patients arrive better informed and clearer about their priorities, allowing the visit to begin "from a point of better knowledge for both parties" and creating more room for shared decision-making. Dr. Cunningham has also seen patients convince themselves something is wrong, including one who visited three different urgent cares in 24 hours after repeatedly turning to a chatbot for guidance. That creates a practical challenge for health systems: helping patients find useful guidance while protecting against unreliable recommendations, incomplete information, delayed care, and unnecessary utilization. Dr. Pandita sees an opportunity to build AI into tools patients already encounter, including pre-visit questionnaires, where it could add "depth and perception" while making information easier for patients to provide and clinicians to interpret. Dr. Shah describes a more structured handoff from these tools that could create value for both patient and provider. From patient navigation and data governance to quality oversight, clinical workflow, and workforce capacity, these three informatics leaders examine where AI is already helping, where caution is warranted, and how health systems can create value for patients and staff as these tools become part of everyday care. All roads leading to the digital front door are becoming more complex. Dr. Pandita sees the opportunity for AI to help patients navigate them: "Every step through the healthcare journey, it becomes your sort of partner in navigating the healthcare system."   Key Takeaways How consumer AI is shaping patient decisions before they reach the health system The benefits and risks of patients arriving with AI-generated guidance Why clinical judgment and trust become even more important with AI How AI can support pre-visit preparation and care navigation The role of governance and human oversight in patient-facing AI Using AI to reduce administrative burden and preserve clinical capacity Why AI must fit the workflow to create value for patients and clinicians Episode Highlights 00:00 | When Patients Bring AI to the Exam Room 02:49 | Before the Digital Front Door: Where Patient Decisions Now Begin 04:26 | AI Governance, Guardrails, and the Human in the Loop 08:11 | Clinicians Are Inheriting the Output of Consumer AI 11:05 | When AI Helps Patients—and When It Sends Them Off Course 14:49 | Four Questions to Ask About Patient-Generated AI Advice 16:21 | Building a Better Pre-Visit Handoff with AI 19:25 | Using AI to Prepare Clinicians Before the Patient Arrives 23:10 | Should AI Agents Be Treated Like Members of the Care Team? 25:29 | AI Agents, Agenda Setting, and the "Intelligent Front Door" 27:22 | Removing Low-Value Work to Extend Clinical Capacity 29:54 | AI Adoption, Skepticism, and Change Management 33:44 | Why Clinicians Are Going Outside the Workflow to Use AI 36:01 | Ambient AI as a Recruitment and Retention Tool 39:03 | Final Advice: Start with the Workflow, Then Layer on AI Guests: Minal Shah, Eve Cunningham, Deepti Pandita Host: Gregg Malkary - Lighthouse Healthtech Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

    EP55 - AMDIS Roundtable - Before the Digital Front Door: How AI Is Reshaping the Patient Journey

  7. Aug 17

    EP54 - Communication Breakdown: Who Owns the Next Step?

    "Pilots lie." Chris Talbot isn't knocking proof-of-value projects. He still believes in them. But he's blunt about why they create a false sense of readiness. Pilot units represent the hospital at its best: engaged staff, freshly configured devices, vendor support, and extra IT attention. Strip that support away, put a float nurse on the floor at 3 a.m. with half the devices dead off the charging rack, and that's the real test. As Chris puts it, "What breaks first is almost never the software. It's that consistency underneath." When Gregg Malkary brought Chris Talbot (SMG3 Partners), Ron Remy (Mobile Heartbeat), and Angus Douglas (GE HealthCare) together to discuss what happens after AI identifies a problem in the hospital, the conversation quickly moved beyond the technology itself and into something harder: who owns the next step, how work gets coordinated across the enterprise, and what happens when no one acts in time. Ron Remy points out that even an urgent clinical message is still "one of a hundred signals that the recipient receives." Without context or prioritization, a stalled discharge competes for attention alongside every other notification arriving in the same inbox. More alerts and more data don't automatically produce better decisions. Sometimes they simply create more noise. Angus Douglas frames the stakes clearly. Sending a bad alert can be just as damaging as missing a good one, "because once you do that and staff stop trusting something, you really lose that adoption momentum." AI is already helping health systems stratify emergency department admissions and identify discharge opportunities, but, as Angus notes, "I don't think they're flipping a switch at all yet." Clinical judgment still matters, and trust remains difficult to earn back once it's lost. The conversation also explores the execution-layer realities that AI can't solve on its own: device fleets where 15 to 20% are dead, missing, or misconfigured on any given day; the difficulty of getting data out of enterprise clinical systems and into the workflows where action happens; and why, as Ron argues, no deployment succeeds without sustained investment in change management. This episode asks a practical question that extends well beyond AI: what does it take to move from a successful pilot to a capability an entire health system can depend on? Communication, workflow ownership, clinician trust, and organizational discipline all prove to be just as important as the intelligence of the technology itself. Key Takeaways Why pilots can create a false sense of readiness Who owns the next step after AI identifies a problem? Managing signal, noise, and clinical attention Earning clinician trust in AI-assisted workflows The execution layer behind enterprise transformation Why technology alone doesn't change organizations Building the organizational discipline to scale innovation Episode Highlights 00:00 | "Pilots Lie": Why Proof of Value Isn't Enough 02:06 | Who Owns the Next Step After AI Spots a Problem? 05:33 | "Documentation Isn't Motion" 06:20 | One of a Hundred Signals: Why Messages Still Get Missed 10:11 | Alert Fatigue, Trust, and AI Adoption 15:02 | The Handoff Problem AI Can't Solve 21:12 | Responsible AI and the Governance Challenge 27:10 | Can AI Prioritize Communication? 35:22 | What Six Months of Hospital Messages Revealed  38:52 | Lightning Round: Advice for Healthcare Leaders Guests: Angus Douglas, Ron Remy, Chris Talbot Host: Gregg Malkary - Lighthouse Healthtech Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

    EP54 - Communication Breakdown: Who Owns the Next Step?

  8. Aug 3

    EP53 - AHIMA's Jennifer Mueller: Trusted Health Information

    Health Information professionals rarely interact directly with patients, yet their work influences nearly every patient encounter. From clinical documentation and coding to privacy, patient identity, and information governance, they help ensure that healthcare decisions are built on information that can be trusted. As Jennifer Mueller notes, the profession has traditionally worked "in the basement"—or, as she jokes, "the garden level"—even though trusted health information has always been foundational to quality healthcare. In this episode of Beyond the Blueprint, Jennifer Mueller, Senior Vice President of Health Information, Career Advancement, and Academic Affairs at AHIMA, joins co-hosts Keith Washington and Kristin Baird for a conversation about the evolving role of Health Information professionals and the workforce behind one of healthcare's most essential functions. Jennifer discusses why healthcare leaders should think beyond the traditional view of Health Information as "the department that manages records" and recognize its growing role in information governance, data quality, interoperability, and preparing organizations for an AI-enabled future. The conversation explores how AHIMA is helping prepare the next generation of Health Information professionals for a rapidly changing healthcare landscape while supporting today's workforce through education, credentials, and practical resources. Jennifer also shares why successful AI adoption begins with understanding the problem an organization is trying to solve, establishing thoughtful governance, and ensuring the quality and integrity of the information that powers every technology. As healthcare continues to evolve, trusted health information remains the foundation of quality healthcare. Key Takeaways Why trusted health information remains the foundation of quality healthcare Looking beyond medical coding to the strategic role of Health Information Preparing healthcare organizations for AI through governance, not just technology Building workforce skills for an information environment shaped by AI Improving documentation, patient identity, and data quality before deploying AI Bringing Health Information professionals into leadership conversations earlier Why the future of AI depends on information that clinicians and patients can trust Episode Highlights 00:00 | "We've Been in the Basement... or the Garden Level" 01:23 | Introducing Jennifer Mueller and AHIMA's Mission 04:36 | Advancing Trusted Health Information 07:14 | Health Information vs. Health IT: What's the Difference? 11:22 | AI Readiness Starts with Governance 14:38 | Will AI Replace Health Information Professionals? 16:58 | Why "Soft Skills" Are Becoming Power Skills 20:10 | Patient Portals, Identity, and Trusted Records 23:50 | Ambient AI, Coding, and the Human-in-the-Loop 25:49 | The Future of the Health Information Profession 27:50 | Looking Beyond "The Department That Manages Records" 29:06 | Why the Future of AI Depends on Trusted Health Information Guest: Jennifer Mueller Host: Kristin Baird - Baird Group Co-host: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

    EP53 - AHIMA's Jennifer Mueller: Trusted Health Information
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Redefining Healthcare Through Design Dialogues with HIT professionals, clinical leadership, nursing, and industry innovators on integrating healthcare design into technology deployments to tackle complexity, drive innovation, improve patient care, & foment transformative change.

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