🎧 Episode Description In Part 2 of the Tax Pulse Podcast, Tony Santiago sits down once again with Eric Resch, former Senior Vice President and Chief Tax Officer at TE Connectivity, to discuss one of the most important—and often overlooked—components of a successful year-end tax provision: building strong relationships with the stakeholders surrounding the tax function. Building on Part 1, Tony and Eric explore how tax leaders can identify and prioritize the people and functions that have the greatest impact on year-end execution. From the board and audit committee to the CFO, controllers, treasury, legal, HR, business leaders, external auditors, outside counsel, and service providers, each stakeholder requires a different relationship, communication style, and cadence. Eric explains why these relationships cannot be built only when a problem arises. Tax leaders need to establish regular communication, understand what matters to each stakeholder, listen to their concerns, and create transparency around risks before year-end. When relationships have already broken down, Tony and Eric discuss the importance of identifying what went wrong, taking ownership where appropriate, and rebuilding trust over time rather than looking for a quick fix. Ultimately, the conversation reinforces a broader lesson for tax leaders: technical expertise alone is not enough. Strong tax organizations depend on relationships, communication, transparency, and the ability to build trust across the business throughout the entire year. 🔑 Key Discussion Highlights Identifying Your Stakeholder Network: Understanding the internal and external groups that can directly impact the tax department and year-end reporting process. Prioritizing Relationships: Assessing which stakeholder relationships are strong, which need to be developed, and which require immediate repair. Creating a Communication Cadence: Establishing regular conversations instead of waiting until a major tax issue or year-end deadline creates urgency. Practicing Transparency: Sharing important risks early so key stakeholders understand potential issues and are not blindsided during the year-end process. Repairing Relationships When Things Go Wrong: Looking honestly at what caused a relationship or process to break down, taking ownership, and rebuilding trust without pointing fingers. Communicating With the Board and Audit Committee: Helping leadership understand the tax department’s structure, risks, opportunities, and potential year-end issues before they become surprises. Understanding New Leadership: Learning how incoming CFOs, CEOs, board members, and other executives have historically viewed and interacted with corporate tax. Building Business Partnerships: Listening to business leaders, understanding their challenges, and identifying where tax can provide meaningful support. Strengthening External Relationships: Developing trust with external auditors, outside counsel, outsourcing partners, and other specialized providers before difficult issues arise. 📌 Top Quotes • On Building Trust Throughout the Year: “Work throughout the whole year to build that relationship, communication, trust.” — Eric Resch • On Repairing Relationships: “The idea is not to point fingers.” — Eric Resch • On Continuous Improvement: “Look at this whole process as a process of continuous improvement.” — Eric Resch • On the Importance of Relationships in Tax: “Tax is not a technical field only. It is a relationship business.” — Tony Santiago ✅ Key Takeaways Know Your Stakeholders: Identify the people and functions that have the greatest influence on your tax department and year-end reporting process. Prioritize the Relationships That Need Attention: Separate stakeholders into those where relationships need to be created, those that are working well and should be reinforced, and those where something has gone wrong and needs to be repaired. Build Relationships Before You Need Them: Do not wait for a difficult transaction, audit issue, or year-end problem before establishing communication. Listen Before You Speak: Understand what matters to each stakeholder and what challenges they are facing before determining how tax can support them. Communicate Risks Early: Transparency gives stakeholders time to understand and prepare for important tax issues instead of being surprised at year-end. Take Ownership When Something Goes Wrong: Evaluate what happened honestly, avoid finger-pointing, and work collaboratively to improve the relationship. Involve the Entire Tax Team: Relationship-building should not fall solely on the Head of Tax. Developing communication skills across the team is an important part of preparing future tax leaders. Treat Relationship Management as an Ongoing Process: Establish goals, communication cadences, accountability, and regular assessments to continuously improve. 👤 About the Guest Speaker Eric Resch is the former Senior Vice President and Chief Tax Officer at TE Connectivity with more than 45 years of experience in tax, including approximately 40 years working with tax accounting and the tax provision process. Throughout his career, Eric held roles at JPMorgan, PwC, United Technologies, Tyco International, and TE Connectivity. At TE Connectivity, he helped build the tax department as the company transitioned into a public company and worked through the processes and controls necessary to address a material weakness inherited from the Tyco separation. His experience provides a practical perspective on tax accounting and reporting, organizational leadership, stakeholder management, risk management, and building the relationships necessary to support a successful year-end process. ▶️ Next Steps for Listeners Identify the internal and external stakeholders that have the greatest impact on your tax organization. Evaluate which relationships are strong, which need additional attention, and which may need to be repaired. Establish a regular communication cadence with your highest-priority stakeholders. Discuss significant tax risks early so leadership and other stakeholders are not surprised during the year-end process. When a relationship has broken down, assess what went wrong, take ownership where appropriate, and begin rebuilding trust. Include your tax leadership team in stakeholder conversations so they can develop their own communication and relationship-building skills. Conduct an annual assessment of your stakeholder relationships and identify opportunities for continuous improvement. 📬 Connect With Us Follow us on LinkedIn or visit TaxTalent.com for more Tax Pulse Podcast episodes and tax leadership resources. Follow the Tax Pulse Podcast on Apple Podcasts or Spotify. Connect with Tony Santiago and Eric Resch on LinkedIn.