The Social Housing Round Table

Matthew Baird
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  • NON-PROFIT
  • UPDATED WEEKLY

Join Matthew Baird for a free, weekly networking forum discussing anything and everything in Social Housing with a different guest speaker each week. The idea?  To create a community from the conversations that matter.

  1. FEB 10

    How Our Person-Centred Approach Reduced Rent Arrears By Over 50%

    In this Social Housing Round Table session, hosted by Elaine Middleton, we were joined by Tom O'Leary from Thanet District Council to explore how a person-centred approach led to a reduction in rent arrears of over 50%. Tom shared practical insight into the changes made at Thanet, focusing on shifting conversations with residents, understanding individual circumstances, and moving away from purely transactional or enforcement-led approaches. The discussion highlighted how trust, consistency and early intervention can transform outcomes for both residents and landlords. This session offers valuable learning for housing professionals interested in tackling rent arrears in a way that is effective, sustainable and rooted in people rather than process alone. Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

    1 hr

  2. FEB 3

    Preparing for The Digital Switchover: The Impact for Landlords and Residents

    In this Social Housing Round Table session, hosted by Elaine Middleton, we were joined by Paul Berney from TSA to discuss how landlords and providers can prepare for the UK’s digital switchover. The conversation explored what the switchover means in practice, the risks of inaction, and the potential impact on residents who rely on technology-enabled care and telecare services. Paul shared clear insight into timelines, responsibilities and the importance of planning early, while emphasising the need to keep residents at the centre of decision-making. This session is essential viewing for housing professionals who want to understand their role in the digital switchover, reduce risk and ensure residents remain safe, supported and informed. Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

    1 hr

  3. JAN 21

    Why a Person Centred Approach to Fire Safety is Important

    In this Social Housing Round Table session, hosted by Elaine Middleton, we were joined by Jan Taranczuk and Chloe Gallagher for an important discussion on why a person-centred approach to fire safety matters. The conversation explored how fire safety extends beyond compliance and process, focusing instead on people, behaviour and lived experience. Jan and Chloe highlighted the risks of one-size-fits-all approaches and discussed how understanding residents, their needs and their environments is essential to meaningful fire safety outcomes. This session offers valuable insight for housing professionals looking to balance regulation with compassion, and to place people at the heart of fire safety decision-making. Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

    1h 2m

  4. JAN 14

    ASB: The Truth Behind the Data

    In this Social Housing Round Table session, hosted by Elaine Middleton, we were joined by Graham Wellard from CMSG to explore the realities behind anti-social behaviour data. The conversation unpacked how ASB is recorded, interpreted and often misunderstood, highlighting the gaps between reported data, lived experience and frontline practice. Graham challenged assumptions around what the numbers really tell us, the risks of relying on data without context, and the importance of professional judgement in decision-making. This session offers valuable insight for housing professionals seeking to better understand ASB trends, improve responses and ensure data is used as a tool to support people, not obscure the reality on the ground. Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

    1 hr

  5. JAN 6

    Innovative Practices to Support Victims of Domestic Abuse

    In this Social Housing Round Table session, hosted by Elaine Middleton, we were joined by Kelly Henderson and Deborah Alderson from Addressing DA to explore innovative practices that support victims of domestic abuse. The conversation focused on how housing providers can better recognise abuse, respond safely and consistently, and work in partnership to create meaningful change. Kelly and Deborah shared practical insight from their frontline experience, challenging assumptions and highlighting the importance of trauma-informed approaches, early intervention and clear organisational responsibility. This session offers thoughtful reflection and practical learning for anyone working in housing who wants to strengthen their response to domestic abuse and improve outcomes for those affected. Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

    58 min

  6. 12/16/2025

    Year End Wrap-Up

    In this Social Housing Round Table session, Matt Baird hosts a wide-ranging and reflective discussion with The Social Housing Round Table's Head of Partnerships, Elaine Middleton on the issues shaping social housing as the year draws to a close. The conversation explores what has stood out across recent Round Table discussions, the pressures facing organisations and leaders, and where there is cautious optimism for the year ahead. Participants reflect on lived experience, sector challenges and the importance of collaboration, honesty and shared learning in navigating ongoing change. A thoughtful session that captures the mood of the sector and offers space to pause, reflect and look forward. Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

    1h 1m

  7. 12/09/2025

    Large or Local? The Best Way to Boost Repairs Services to Deal with Demand

    In this session of the Social Housing Round Table, we welcomed Louise Dawkes and Gregory Robinson from Repair My Home to explore one of the sector’s most persistent questions: should repairs be delivered through large national providers or trusted local contractors? Across a fast-moving conversation, Louise and Greg broke down what actually happens on the ground, why local trades are often under-utilised, how accreditation and compliance can be strengthened, and how their platform aims to close the gap between housing providers, contractors and residents. This episode is essential listening for anyone thinking about contractor performance, value for money, tenant satisfaction or the future of sector-wide repairs delivery. Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

    1 hr

  8. 11/25/2025

    Social Housing Sector Risk Profile

    In this episode of The Social Housing Round Table, Becky Tucker joins Matt Baird to walk us through the latest Social Housing Sector Risk Profile. Becky offers a deep dive into the sector's evolving challenges, from financial viability to tenant safety, and reflects on what housing providers should truly be focused on as we head into 2026. If you’re in leadership, compliance, or governance, this is essential listening. Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.

    1h 1m
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About

Join Matthew Baird for a free, weekly networking forum discussing anything and everything in Social Housing with a different guest speaker each week. The idea?  To create a community from the conversations that matter.

Information

  • Creator
    Matthew Baird
  • Years Active
    2024 - 2026
  • Episodes
    100
  • Rating
    Clean
  • Copyright
    © Copyright 2023 All rights reserved.
  • Show Website
    The Social Housing Round Table