The Adaptable Chameleon Podcast

José Fernando Costa

Figuring out how to become a COO while enjoying the process.

  1. Aug 10

    #96 The wrong metric stayed green

    Some of the most expensive decisions in a working week don't look like mistakes. They look like diligence. You hold the standout application until the full shortlist is ready, because judging everyone on the same information is the fair thing to do. You put a senior technical voice into the room where commitments get made. You keep four things moving instead of sinking an hour into the one that's stuck. You make the case so completely that nobody in the room can argue back. None of it flags as an error. That's the problem. The bill shows up two quarters later, in a metric nobody connects back, charged to a person who wasn't in the room. This episode gets into the mechanics of that delay. Why a reviewer's presence can manufacture confidence without creating control, and leave everyone reasonably assuming someone else caught the risk. Why silence is never neutral — it's the only information the other side has about you, and they read it. Why switching tasks changes what's on your screen but not the state you're in, so the frustration you earned somewhere else lands on whoever asked you a fair question next. Why being right and being effective come apart faster than most competent people expect. And why goodwill reliably converts into more work long before it converts into more authority or more money — and what has to be named out loud for that to change. The common move: stop adding people, meetings, and controls on top of a gap, and close the gap instead. That conversation is harder, slower, and about ownership rather than calendars. It's also the only one that removes the failure.

    #96 The wrong metric stayed green

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Figuring out how to become a COO while enjoying the process.

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