The Growth Hour

XLSIOR

The no-BS podcast to scaling startups and growing revenue and businesses.

Episodes

  1. Vukasin Vukosavljevic: From Consultant to CMO at HeyReach & Scaling Lemlist to $13.5M ARR

    03/21/2025

    Vukasin Vukosavljevic: From Consultant to CMO at HeyReach & Scaling Lemlist to $13.5M ARR

    In this episode, Vukasin, shares his extensive experience in growth marketing, particularly his journey with Lemlist, where he was the first hire and played a crucial role in scaling the company to $13.5 million in ARR. He also touches on his most recent transition from growth consultant to CMO at HeyReach, highlighting the evolution of outbound marketing strategies. He discusses the importance of community, customer feedback, collaboration between marketing, sales, and customer support and organic growth strategies in building a successful brand.  Takeaways Growth marketing is directly tied to revenue KPIs.Brand building starts from day one, even in early stages.Customer support plays a vital role in brand perception.Community feedback is essential for product development.Organic growth strategies can outperform paid advertising.Content distribution is key to user acquisition.Building a lean marketing team allows for flexibility and efficiency.Inbound marketing is generally more effective than outbound due to lower effort in lead conversion.Understanding your unique value proposition is crucial for effective marketing.Founders who understand marketing can significantly impact their startup's growth. Chapters 00:00 Understanding Growth Marketing 07:09 The Lemlist Journey 19:27 Community as a Growth Engine 28:40 Transitioning to New Ventures 30:49 The Evolution of Lead Generation Tools 32:15 Transitioning to CMO at HeyReach 37:05 Building a Lean Marketing Team 38:52 Inbound vs. Outbound: The Lead Generation Debate 44:31 The Importance of Founders in Marketing 48:43 Mentorship and Growth: Learning from Experience 53:19 Key Strategies for Startup Growth 57:25 Trends in B2B Marketing 01:01:43 Rapid Fire Questions: Quick Insights

    1h 2m
  2. Episode 6: Marija Ilić: Scaling Gaming Startups Globally, TwoDesperados Founder, Startup Mentorship

    02/26/2025

    Episode 6: Marija Ilić: Scaling Gaming Startups Globally, TwoDesperados Founder, Startup Mentorship

    In this episode, we have one of the most prominent executives, founders, and advisor in the gaming industry - Marija Ilic. She is a mentor at Google for Startups Accelerator, previously co-founded TwoDesperadors gaming company, and President of the board at the Serbian Gaming Association. She discusses the challenges of product development in gaming, the 60-30-10 rule for game design and explains the significance of creating a vertical slice for testing. She delves into the complexities of self-publishing in the gaming industry, the importance of user retention and analytics, and the value of user feedback in improving game design. Finally, she discusses the important role of mentorship in supporting founder and startup growth.  Takeaways- The 60-30-10 rule for game development.- Creating a vertical slice is essential for testing.- Emotional detachment is important as a founder for decision-making.- Understanding user behavior is key in gaming.- User retention is crucial for the success of a game.- User feedback is essential for understanding player behavior.- The first indicator of a founder's potential is their coachability.- Failing fast is better than seeking textbook answers. Chapters00:00 Introduction to Maria Ilic and Her Journey03:01 Transition from Service-Based to Product-Based Business06:05 The Challenges of Game Development09:07 The Importance of Metrics in Gaming12:08 Going All In: The Decision to Focus on Gaming14:58 The 60-30-10 Rule in Game Development17:57 Building a Vertical Slice for Game Testing21:03 Self-Publishing in the Gaming Industry28:54 Going to Market: The Self-Publishing Journey34:16 Understanding User Retention and Analytics42:13 The Importance of User Feedback44:34 Advising Founders: Insights from Experience51:24 Rapid Fire: Key Decisions in Entrepreneurship

    57 min
  3. Ep 5: Raiffeisen Bank & PandaDoc - Building Products People Want, Customer Retention & Loyalty

    02/13/2025

    Ep 5: Raiffeisen Bank & PandaDoc - Building Products People Want, Customer Retention & Loyalty

    In this episode, we hosted Kseniya Strelnikova, Product Director at Raiffeisen Bank, who went from being a teacher to one of the best product experts in fintech. We discussed how to build products people actually need and how to use customer loyalty to grow revenues. Ksenia discusses the challenges faced in a regulated environment, strategies for global expansion, and the critical nature of customer retention as a growth driver. Together we dig into effective loyalty programs (hint, these are not what you expect) for reducing customer acquisition costs and enhancing customer retention. Furthermore, we explore the importance of customer support in product development and the need for deep customer understanding. Takeaways- Product managers must connect the vision of founders, investors, and customers.- Understanding customer needs is crucial for product success.- In regulated environments, creativity and adaptability are key to overcoming challenges.- Customer retention is more cost-effective than acquiring new customers.- Loyalty programs can drastically reduce customer acquisition costs.- Retention metrics should focus on active users, not just logged-in users.- Customer support teams provide invaluable insights for product development.- Segmentation of customers is key to understanding their needs. Sound Bites"You have to know your customer really, really well.""You should never describe your product.""You have to be very thorough with the market research.""The cost of acquiring a new customer is so high.""You need to have a very strong brand offering.""Retention is number one.""Customer support is the voice of the market." Chapters00:00 Identifying a Good Product00:52 The Journey from Teaching to Product Management03:01 The Role of a Product Manager06:02 Understanding Customer Needs08:55 Building a Successful Product12:01 Navigating Challenges in FinTech15:02 Mindset in a Regulated Environment17:46 Prioritizing Product Features21:00 Effective Customer Conversations23:59 Global Expansion Strategies26:51 Customer Retention as a Growth Driver31:23 Understanding Customer Acquisition Costs34:19 Building Effective Loyalty Programs36:51 The Importance of Brand Trust39:57 Merchandising as a Brand Strategy43:27 Measuring Retention and Success49:38 Increasing Revenue Without New Customers55:46 The Role of Customer Support in Product Development

    1h 4m
  4. Episode 4: What Happens After Product Market Fit and How To Cultivate a Growth Mindset

    01/30/2025

    Episode 4: What Happens After Product Market Fit and How To Cultivate a Growth Mindset

    In this episode, we talk about how to achieve Product Market Fit and the critical scaling phase that follows. The episode discusses the mindset required for founders, the importance of continuous customer feedback, and the need for a sustainable growth strategy. The conversation also touches on the challenges of navigating market changes, the significance of global expansion for startups, and the complexities of scaling businesses post-product market fit while emphasizing the importance of understanding market dynamics. Finally, we discuss the chaotic nature of growth and the reality of founder challenges, highlighting the need for adaptability while achieving sustainable growth. Takeaways- Achieving product market fit is just the beginning.- Founders must maintain a growth mindset post-product market fit.- Market dynamics can change; stay adaptable.- Invest in long-term strategies once product market fit is confirmed.- Customer segments evolve as businesses grow; adapt accordingly. - Growth can be messy and requires embracing chaos.- Understanding your numbers is vital for sustainable growth. Sound Bites"There's a life cycle to identifying product market fit.""Localization is incredibly hard to scale.""Invest in a good CRM system.""You can still build a profitable business.""You need to know your numbers.""Don't get confident after product market fit." Chapters00:00 Understanding Product Market Fit03:00 The Journey Beyond Product Market Fit05:48 The Importance of Customer Feedback09:08 Navigating Market Changes12:03 Building a Sustainable Growth Strategy15:06 Global Expansion and Market Focus27:05 Navigating International Expansion30:40 Challenges of Scaling in Diverse Markets32:14 Sales Strategies Post-Product Market Fit37:57 Understanding Growth Beyond Product Market Fit39:26 The Mindset Shift for Founders45:44 Embracing the Chaos of Growth49:09 The Reality of Founder Challenges

    55 min
  5. Episode 3: FishingBooker: Launching New Business, Feeling Like a Failure and Becoming Profitable

    01/22/2025

    Episode 3: FishingBooker: Launching New Business, Feeling Like a Failure and Becoming Profitable

    In this conversation, the founder and COO of FishingBooker, Vukan and Dino, share their journey of building a successful international startup in the fishing tourism industry. They discuss the challenges of bootstrapping, the importance of sustainable growth, and their marketing and sales strategies. The conversation also delves into the complexities of managing a two-sided marketplace, learning from mistakes, and balancing user feedback with business goals. They also shared news about launching a new business - Boat Booker.Takeaways Investors should provide money and step back.Bootstrapping can lead to sustainable growth.User feedback should be balanced with business goals.Not all user feedback is valuable; know your audience. User feedback is crucial for understanding edge cases.Sales strategies should focus on creating urgency and clarity.Startups should prioritize customer acquisition over retention in early stages.Failing fast allows startups to learn and adapt quickly. Chapters00:00 Introduction to Fishing Booker 03:05 The Journey of Building a Startup05:59 Bootstrapping and Sustainable Growth08:46 Marketing and Sales Strategies12:08 Navigating Challenges in a Two-Sided Marketplace15:09 Learning from Mistakes and User Feedback17:54 Balancing User Feedback with Business Goals20:50 The Importance of Persistence and Adaptability38:32 Understanding User Feedback and Edge Cases43:15 Sales Strategies and Entrepreneurial Mindset48:18 The Importance of Complementary Skills in Founding53:37 Navigating Co-Founder Relationships and Equity56:02 Launching New Ventures: Lessons from Experience01:01:09 Marketing and Sales Approaches in Established Businesses01:07:23 The Balance Between Strategy and Tactics in Startups

    1h 14m

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The no-BS podcast to scaling startups and growing revenue and businesses.