For Every Response

Emergency Services Times
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Emergency Services Times shares the work of the emergency services in the UK. For Every Response, sponsored by MSA Safety, is a chance to hear from the frontline and industry, inspiring your learning and development. Brought to you in partnership with CPDme. Show episodes drop from 13 October 2025. Web: emergencyservicestimes.com | Instagram: @emergencservicestimesuk | Email: team@emergencyservicestimes.com

  1. 1D AGO

    117. In conversation with Chris Bell about Report Fraud

    Report Fraud was launched earlier this year and in this episode, Catherine Levin talks to Chris Bell from the City of London Police who ran the programme to create this new national service.  He tells Catherine how this transformation programme brought together existing fraud services under one banner to tackle fraud and cyber crime with a firm focus on the victim. It's a complex process that Chris shares and demonstrates how it has been done in partnership with many other agencies.  It's new and is bedding in, but with the national fraud strategy published on 9 March, it's timely to look at how this service will improve the victim experience and ways to prevent fraud happening in the first place. Speakers: Catherine Levin, Editor, Emergency Services Times Chris Bell, City of London Police This episode is sponsored by MSA Safety The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.   CPD accreditation from CPDme This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com. Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD. The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

    30 min

  2. MAR 3

    116. In conversation with NWAS Operations Director Dan Ainsworth

    In this episode Catherine digs into the detail of how the Emergency Operations Centre works by talking to Dan Ainsworth. Heading up operations for the North West Ambulance Service, Dan offers a rare insight into how the emergency and non emergency calls are handled by 900 operators working on 111 and 999 response.  They talk about the systems, processes and technology but also highlight the human factors - how to keep call handlers safe and how to ensure that those who may having the worst day of their lives can be helped in a timely and caring way. Speakers: Catherine Levin, Editor, Emergency Services Times Dan Ainsworth, North West Ambulance Service   This episode is sponsored by MSA Safety The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.   CPD accreditation from CPDme This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com. Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD. The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

    36 min

  3. FEB 24

    115. In conversation with CEO Mhairi Sharp

    As the Chief Executive Officer of the National Emergencies Trust, Mhairi Sharp heads up an organisation that responds in the immediate aftermath of disaster. She talks to Catherine Levin about how it's possible within four hours of an incident occurring to muster the resources required to set up a national fundraising appeal that can, as it did during Covid, lead to as much as £100m in donations.  That's a tough job and she describes how an appeal must build on people's propensity to give as well answering the vital question: is it the right thing to do? With a firm focus on survivors, she tells Catherine about how monies reach those most in need and how those survivors have in turn informed practice for helping those who may be survivors in the future. It's a fascinating conversation about how the voluntary, faith and community sector intersects with the emergency services when people may be in their darkest hour. Speakers: Catherine Levin, Editor, Emergency Services Times Mhairi Sharp, National Emergencies Trust   This episode is sponsored by MSA Safety The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.   CPD accreditation from CPDme This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com. Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD. The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

    40 min

  4. FEB 17

    114. In conversation with Group Commander Lucy Macleod

    In the second episode of our 'in conversation' series Catherine Levin talks to Lucy Macleod who is a Group Commander with London Fire Brigade but is involved in many areas of fire and rescue activity. She shares how she finds time to not only look after the borough of Hammersmith and Fulham for her day job but also bring her wellbeing dog Blue to the Brigade to provide calm and relief from the trauma experienced by many on the front line. She talks about her work with national search and rescue organisations and what it's been like to win an award as most influential woman in fire.  Speakers: Catherine Levin, Editor, Emergency Services Times Lucy Macleod, London Fire Brigade   This episode is sponsored by MSA Safety The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.   CPD accreditation from CPDme This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com. Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD. The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

    39 min

  5. FEB 10

    113. In conversation with HMI Kathryn Stone OBE

    In the first episode of our 'in conversation' series Catherine Levin talks to Kathryn Stone, the most recent inspector to join His Majesty's Inspectorate of Constabulary and Fire & Rescue Services. Kathryn has an impressive CV and is hugely qualified for this important role, telling Catherine that she has found the sector welcoming and one where she is entirely comfortable. She is not a former chief of police or fire but rather has a background that is deeply framed in the criminal justice space, with experience in supporting victims and heading up regulators. They talk about performance, misconduct, culture, the victim experience and the evolution of the inspectorate's powers. It's a fascinating insight into the inspectorate so listen on to find out more.   Speakers: Catherine Levin, Editor, Emergency Services Times Kathryn Stone OBE, HMI, HMICFRS   This episode is sponsored by MSA Safety The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.   CPD accreditation from CPDme This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com. Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD. The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

    26 min

  6. FEB 9 · BONUS

    Bonus episode: JESIP Q&A

    Following on from the ESN Q&A bonus episode we bring you a second conversation, this time with the JESIP team who joined Catherine Levin for a webinar on 29 January. Fielding 50+ questions sent to the team beforehand and during the live broadcast, they cover a wide range of topics from communications to scope, from the value of training and exercising and of course sharing the learning to improve multi agency operational response. Speakers: Catherine Levin, Emergency Services Times Matt England, National lead for JESIP Chris Dingle, JESIP Delivery Manager   You can watch the webinar on catch up too: https://www.crowdcast.io/c/jesip-question-session   For Every Response is brought to you by Emergency Services Times.  www.emergencyservicestimes.com

    50 min

  7. FEB 5 · BONUS

    Bonus episode: ESN Q&A

    In this bonus episode we bring you the conversation with the Emergency Services Network team who joined Catherine Levin for a webinar on 15 January. Fielding questions sent to the team beforehand and during the live broadcast, they get into the detail about what ESN will mean to the emergency services once it is delivered by 2029. Speakers: Catherine Levin, Emergency Services Times Nigel Smith, ESN team in the Home Office Paul Peck, IBM Tomas Vanderick, BT/EE   You can watch the webinar on catch up too: https://www.crowdcast.io/c/esn-question-session   For Every Response is brought to you by Emergency Services Times.  www.emergencyservicestimes.com

    49 min

  8. JAN 29

    112. Leadership and culture in fire: learning from the inside out

    Catherine Levin hosts this episode which looks at how to navigate cultural transformation drawing on the experience of fire services in Cumbria and Essex. Joined by Juliette Alban-Metcalfe from Real World Group, they look at how behavioural based leadership and culture change can take root in operational, high-stakes environments and how to create lasting, authentic impact. Speakers:  Catherine Levin, Emergency Services Times Juliette Alban-Metcalfe, Real World Group Kay Shelley, Essex County Fire and Rescue Service Colin Wright, Cumbria Fire and Rescue Service   This episode is sponsored by MSA Safety The views expressed in this episode are those of the individual speakers. MSA Safety is not responsible for the content of this episode and does not warrant its accuracy or completeness.   CPD accreditation from CPDme This episode is worth 0.5 CPD points. To collect your certificate email team@emergencyservicestimes.com. Download the free CPDme app to document your learning, reflect on how it aligns with your goals, and defend your decision-making when evidencing your CPD. The app provides a structured approach to capturing your reflections, making it easier to showcase your growth and meet professional standards. A copy of this certificate will also be added to the app when you request a free account.

    44 min
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About

Emergency Services Times shares the work of the emergency services in the UK. For Every Response, sponsored by MSA Safety, is a chance to hear from the frontline and industry, inspiring your learning and development. Brought to you in partnership with CPDme. Show episodes drop from 13 October 2025. Web: emergencyservicestimes.com | Instagram: @emergencservicestimesuk | Email: team@emergencyservicestimes.com

Information

  • Creator
    Emergency Services Times
  • Years Active
    2025 - 2026
  • Episodes
    100
  • Rating
    Clean
  • Copyright
    © Copyright 2024 All rights reserved.
  • Show Website
    For Every Response

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