Business & Product Strategy

Shailesh Sharma

We decode complex Business and Product Strategies and make it easy for Everyone www.technomanagers.com

Episodes

  1. Why WhatsApp Finally Has Ads (After 15 Years of Saying No)

    06/22/2025

    Why WhatsApp Finally Has Ads (After 15 Years of Saying No)

    Resources * For more such Strategy and Tech Case Studies, you can download Strategies for Everyone and AI/Tech for Everyone * If you like our work, you can support us here About Me Hey, I’m Shailesh Sharma! I help PMs and business leaders excel in Product, Strategy, and AI using First Principles Thinking.For more, check out my Live cohort course, PM Interview Mastery Course, Cracking Strategy, and other Resources Remember when WhatsApp swore off ads? “No ads. No games. No gimmicks.” That was their promise. But fast forward to today, and that promise is broken. WhatsApp is rolling out ads and paid channel subscriptions — silently, carefully. A move over a decade in the making. Why now? Why did the world’s most private messaging app finally give in to the ad game? And what does this mean for you, for Meta, and for the future of messaging itself? Let’s unpack it — step by step — from tech constraints to business strategy, from privacy to platform power plays. Why Ads Now? To understand this shift, we need to zoom out. WhatsApp was never meant to be a business. In 2009, it launched as a pure, ad-free communication tool. And when Meta bought it for $19 billion in 2014, it still didn’t have a business model. That was intentional. The founders — Brian Acton and Jan Koum — believed ads would destroy the user experience. And for years, Meta respected that vision. But a few things changed: One, Meta’s revenue still depends — over 95% — on advertising. As they invest billions into AI, they need more revenue engines. Two, WhatsApp’s infrastructure has scaled massively. Over 2 billion users. 100 billion messages a day. That’s not cheap. Three, Meta found a workaround: Status and Channels. These aren’t encrypted chats. They’re public-ish spaces. So for the first time, Meta found a place in WhatsApp to show ads — without breaking encryption. This wasn’t a sudden shift. It was strategic. Years of building WhatsApp Business APIs, Payments, and now — Channels — set the stage. And today, that stage is ready. What It Means for Consumers Here’s the good news: ads aren’t showing up in your private messages. They’re only appearing in the Updates tab — between statuses and channels you follow. That’s by design. It’s low-friction, high-visibility real estate. But even this subtle change hits a nerve. WhatsApp always felt sacred — quiet, personal, unlike Instagram or Facebook. And this move shifts that perception. The fear? A slippery slope. If ads work in Updates, could they creep into inboxes next? Could privacy slowly erode? This is WhatsApp’s tightrope: monetize… without losing trust. What It Means for Advertisers For advertisers, this is a goldmine. WhatsApp’s open rates are insane. Users check it multiple times a day. No algorithm filters. No clutter. And now, you can place ads where users are already scrolling — Status and Channels. Even better? These ads can link directly into a chat. Imagine clicking on an ad and starting a conversation instantly with the brand. Yes, targeting is limited — Meta still can’t scan chats. But it can use metadata, language, location, and Meta’s cross-platform profile data. This creates a new type of performance ad: high intent, high context, and instant conversation. What This Means for WhatsApp’s Future WhatsApp isn’t just a messenger anymore. It’s evolving — into a business tool, a content platform, and maybe soon… a marketplace. Think about it. Payments via UPI. Business catalogs. Verified shops. Creator channels. And now ads. This is Meta’s WeChat moment — especially in India and Brazil. A vision where messaging, media, commerce, and discovery all live in one app. And the monetization levers? Ads. Subscriptions. Promotions. Just like every other platform — but in a more personal space. Meta’s Broader Strategy Zoom out further. This isn’t just about WhatsApp. It’s about Meta’s survival. With Apple blocking tracking, and TikTok stealing attention, Meta is rebuilding. They’re investing in AI chips, foundation models, smart glasses. And they need cash flow to fund all of it. That’s where WhatsApp comes in — a sleeping giant, now finally opening its doors to monetization. And it’s also where Meta’s super-app play comes together: Facebook, Instagram, Threads, WhatsApp — linked by identity, data, commerce, and of course… ads. Should WhatsApp Offer an Ad-Free Tier? Could WhatsApp offer a paid version? Ad-free. Maybe even with premium features? It’s possible. Telegram already does it. YouTube’s doing it. Even Instagram is exploring it in the EU. But here’s the tension: most users won’t pay. And Meta doesn’t want to train them to avoid ads. Still, in privacy-conscious markets, it could be a valuable escape hatch. Let’s not forget: WhatsApp’s founders left over this exact issue. Brian Acton famously tweeted, “Delete Facebook.” He later funded Signal — a true privacy-first app. Could a new player emerge today? Technically yes. But scale is hard. Network effects are real. More likely? A slow user shift to platforms like Signal or Telegram if trust breaks down. How Ads Actually Work So how do these ads work, technically? They’re not based on your chats. Instead, they rely on: * Location * Language * Channels you follow * Meta-wide profile data (if connected) Ads are likely preloaded into your Updates feed. Like Instagram story ads — but without personalisation from chats. Businesses can promote channels. Creators can offer subscriptions. And Meta gets clean, privacy-compliant monetisation. Meta is rolling this out quietly. India. Brazil. Spain. They’ve added toggles to control what you see. They’re watching feedback. And they’re betting most users won’t notice — or care. But the risks are real: * Regulatory backlash * User attrition to rivals * Ads creeping into core messaging experience If things go wrong, Meta can slow down. But if it works? WhatsApp becomes Meta’s most profitable platform yet. This is no small experiment. WhatsApp is shifting — from pure messenger to monetized platform. From no-ads… to maybe your next favorite marketplace. Is this the beginning of something powerful — or the end of something private? You tell me. Would you pay for WhatsApp to stay ad-free? Or are you okay with curated commerce in your updates tab? Clap, follow, and drop your thoughts below. Resources * For more such Strategy and Tech Case Studies, you can download Strategies for Everyone and AI/Tech for Everyone * If you like our work, you can support us here About Me Hey, I’m Shailesh Sharma! I help PMs and business leaders excel in Product, Strategy, and AI using First Principles Thinking.For more, check out my Live cohort course, PM Interview Mastery Course, Cracking Strategy, and other Resources This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.technomanagers.com

    7 min
  2. 02/03/2025

    Zara Business Strategy

    Every time I walk into Zara I wonder how they have new designs on the display.Let's Decode their Business Strategy in [ 2 X 2 ]Zara positions itself as High Speed & Low Cost ( Mass Premium Fast Fashion ) 𝗛𝗶𝗴𝗵 𝗦𝗽𝗲𝗲𝗱, 𝗟𝗼𝘄 𝗖𝗼𝘀𝘁: Zara & H&M dominate.𝗟𝗼𝘄 𝗦𝗽𝗲𝗲𝗱, 𝗛𝗶𝗴𝗵 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗶𝗮𝘁𝗶𝗼𝗻: Luxury brands like Gucci focus on exclusivity.𝗟𝗼𝘄 𝗦𝗽𝗲𝗲𝗱, 𝗟𝗼𝘄 𝗖𝗼𝘀𝘁: Discount retailers like Walmart prioritize basics.𝗛𝗶𝗴𝗵 𝗦𝗽𝗲𝗲𝗱, 𝗛𝗶𝗴𝗵 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗶𝗮𝘁𝗶𝗼𝗻: Emerging niche players focus on micro-trends.These 3 things help Zara to win that Strategic Position:1️⃣ 𝗦𝗽𝗲𝗲𝗱 𝘁𝗼 𝗠𝗮𝗿𝗸𝗲𝘁 🕒 Traditional fashion brands take 𝟲-𝟵 𝗺𝗼𝗻𝘁𝗵𝘀 to launch a collection, Zara does it in just 𝟭𝟱 𝗱𝗮𝘆𝘀! Yes, they’ve mastered the art of agility—short production cycles, real-time trend tracking, and an ultra-responsive supply chain.2️⃣ 𝗙𝗢𝗠𝗢 & 𝗘𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗶𝘁𝘆 💰Have you ever bought something from a fast fashion store because you felt it might not be there tomorrow? That’s intentional. They produce 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝗯𝗮𝘁𝗰𝗵𝗲𝘀, 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝗙𝗢𝗠𝗢 leading to impulsive buying.3️⃣ 𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀 📈Fast fashion thrives on data, not guesswork. Brands like Zara & Shein constantly analyse posts from 𝗳𝗮𝘀𝗵𝗶𝗼𝗻 𝗶𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗲𝗿𝘀, 𝘀𝗼𝗰𝗶𝗮𝗹 𝗺𝗲𝗱𝗶𝗮 𝘁𝗿𝗲𝗻𝗱𝘀 and hashtags in 𝗿𝗲𝗮𝗹 𝘁𝗶𝗺𝗲 using AI.𝘽𝙪𝙩 𝙝𝙚𝙧𝙚’𝙨 𝙩𝙝𝙚 𝙥𝙧𝙤𝙗𝙡𝙚𝙢This strategy comes at a cost 💵 - Fast fashion leads to overproduction, wastage and environmental issues. What do you think? Can brands balance 𝙨𝙥𝙚𝙚𝙙, 𝙘𝙤𝙨𝙩 and 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗶𝗹𝗶𝘁𝘆? hashtag#FastFashion hashtag#Strategy hashtag#Zara hashtag#BusinessInsights hashtag#Sustainability hashtag#DataDriven This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.technomanagers.com

    1 min
  3. 01/25/2025

    Coca-Cola's Biggest Blunder

    Why did New Coke Failed Miserably but Diet Coke is an Instant hit?Let's Decode the Business Strategy in [ 2 X 2 ]In 1985, Coca-Cola made one of the boldest (and worst) decisions in business history - they killed 𝗖𝗹𝗮𝘀𝘀𝗶𝗰 𝗖𝗼𝗸𝗲 and replaced it with 𝗡𝗲𝘄 𝗖𝗼𝗸𝗲.𝘞𝘩𝘢𝘵 𝘩𝘢𝘱𝘱𝘦𝘯𝘦𝘥 𝘯𝘦𝘹𝘵 𝘸𝘢𝘴 𝘤𝘩𝘢𝘰𝘴.- Coca-Cola's hotline, which typically received about 400 calls a day, was flooded with up to 1,500 complaints daily 📞- Protesters poured New Coke into sewers. 💢- One guy was so upset, that he sued the company for emotional damages! 🗯️Within months, they had to bring back Classic Coke, branding it "𝐂𝐨𝐜𝐚-𝐂𝐨𝐥𝐚 𝐂𝐥𝐚𝐬𝐬𝐢𝐜."𝑺𝒐 𝒘𝒉𝒚 𝒅𝒊𝒅 𝒔𝒖𝒄𝒉 𝒂 𝒎𝒂𝒔𝒔𝒊𝒗𝒆 𝒇𝒂𝒊𝒍𝒖𝒓𝒆 𝒉𝒂𝒑𝒑𝒆𝒏 𝒊𝒏 𝒕𝒉𝒆 𝒇𝒊𝒓𝒔𝒕 𝒑𝒍𝒂𝒄𝒆 𝒂𝒏𝒅 𝒘𝒉𝒂𝒕 𝒄𝒂𝒏 𝒘𝒆 𝒍𝒆𝒂𝒓𝒏 𝒇𝒓𝒐𝒎 𝒕𝒉𝒊𝒔?𝚆̲𝚎̲𝚕̲𝚕̲,̲ ̲𝚒̲𝚝̲ ̲𝚠̲𝚊̲𝚜̲𝚗̲’̲𝚝̲ ̲𝚋̲𝚎̲𝚌̲𝚊̲𝚞̲𝚜̲𝚎̲ ̲𝚘̲𝚏̲ ̲𝚝̲𝚊̲𝚜̲𝚝̲𝚎̲.̲𝗡𝗲𝘄 𝗖𝗼𝗸𝗲 𝗼𝘂𝘁𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗱 𝗖𝗹𝗮𝘀𝘀𝗶𝗰 𝗖𝗼𝗸𝗲 𝗮𝗻𝗱 𝗣𝗲𝗽𝘀𝗶 𝗶𝗻 𝗯𝗹𝗶𝗻𝗱 𝘁𝗮𝘀𝘁𝗲 𝘁𝗲𝘀𝘁𝘀.It failed because Coca-Cola underestimated the power of 𝗲𝗺𝗼𝘁𝗶𝗼𝗻 and 𝗻𝗼𝘀𝘁𝗮𝗹𝗴𝗶𝗮 and how deeply people connect with brands they love.Coca-Cola wasn’t just selling a drink - it was selling an 𝑒𝑥𝑝𝑒𝑟𝑖𝑒𝑛𝑐𝑒, a 𝑙𝑒𝑔𝑎𝑐𝑦, and a 𝑙𝑖𝑓𝑒𝑠𝑡𝑦𝑙𝑒. New Coke disrupted that brand identity by dismissing the intangible value consumers placed on the original formula.𝗦𝗼 𝘄𝗵𝗮𝘁 𝗰𝗮𝗻 𝘄𝗲 𝗹𝗲𝗮𝗿𝗻 𝗳𝗿𝗼𝗺 𝘁𝗵𝗶𝘀? 𝗟𝗲𝘁’𝘀 𝗯𝗿𝗲𝗮𝗸 𝗶𝘁 𝗱𝗼𝘄𝗻 𝘄𝗶𝘁𝗵 𝗮 𝘀𝗶𝗺𝗽𝗹𝗲 𝟮 X 𝟮. 𝗢𝗻 𝗼𝗻𝗲 𝗮𝘅𝗶𝘀: Preserve Brand Legacy vs. Compromise Brand Legacy.𝗢𝗻 𝘁𝗵𝗲 𝗼𝘁𝗵𝗲𝗿: Incremental Innovation vs. Radical Innovation.1. Incremental Changes (Safe Zone)2. Radical Changes (High Risk)3. Fail to Evolve (Irrelevant)4. Brand Dilution (Disaster)New Coke? It landed in the Disaster Zone—a radical change that compromised their legacy. What should Coca-Cola have done? What should Coca-Cola have done? They could’ve introduced New Coke as an option alongside 𝐂𝐥𝐚𝐬𝐬𝐢𝐜 𝐂𝐨𝐤𝐞 like they later did with 𝐂𝐨𝐜𝐚-𝐂𝐨𝐥𝐚 𝐙𝐞𝐫𝐨 𝐒𝐮𝐠𝐚𝐫.What do you think?Can innovation hurt a brand? Have you seen other examples like this? This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.technomanagers.com

    1 min
  4. 01/18/2025

    Yulu Business Strategy

    In the world of Swiggy & Zepto be YuluHere's how Yulu became the unexpected champion and achieved EBITDA profitability: Rise of platforms like Swiggy, Zepto, and Blinkit has created a 𝗺𝗮𝘀𝘀𝗶𝘃𝗲 𝗱𝗲𝗺𝗮𝗻𝗱 for affordable last-mile delivery solutions. These days I see a bunch of food delivery partners delivering on Yulu in Bangalore. Yulu's electric vehicles offer flexible and cost-effective(KM-based pricing, free battery swaps). Many 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝗰𝗮𝗻𝗻𝗼𝘁 𝗯𝘂𝘆/𝗿𝗲𝗻𝘁 a Scooter or Bike. That’s where Yulu comes in handy.Yulu has 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝗲𝗱 with major players like Zomato, Zepto etc. to help make 𝗴𝗿𝗲𝗲𝗻 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗶𝗲𝘀, strengthening its position in this growing market. On top of this, Yulu's success is also a result of its own smart strategies:- Yulu's 𝘣𝘢𝘵𝘵𝘦𝘳𝘺-𝘴𝘸𝘢𝘱𝘱𝘪𝘯𝘨 𝘵𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘺 along with designing simple yet innovative app has a great role to play. - Yulu has focused on 𝘬𝘦𝘺 𝘶𝘳𝘣𝘢𝘯 𝘮𝘢𝘳𝘬𝘦𝘵𝘴 including Bengaluru, Delhi NCR, Hyderabad etc. with high demand for last-mile connectivity. Gradually it is expanding into other growing markets like Noida, Vadodara etc.- Yulu has improved its operations, focusing on 𝘶𝘯𝘪𝘵 𝘦𝘤𝘰𝘯𝘰𝘮𝘪𝘤𝘴 (break even in approx. 2 years), better vehicle utilisation and customer satisfaction. Tech & Strategy is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Follow Priyanka Dalmia on Linkedin Follow Shailesh Sharma on Linkedin This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.technomanagers.com

    1 min

About

We decode complex Business and Product Strategies and make it easy for Everyone www.technomanagers.com