Sitting with Sue - insurance questions answered

Sue Taylor

Sitting with Sue insurance questions answered - listen and learn from an insurance industry professional with a breadth and depth of knowledge as she chats to her amazing set of contacts. Sue is bringing her depth of knowledge gained in over 45 years in the insurance industry gleaned as an underwriter, broker and claims consultant.  Sue introduces you to her wide network of contacts across all aspects of the industry discussing a wide variety of topics. Whether discussing the technical aspects of Business Interruption Insurance or Catastrophic Injury Claims. or exploring a subject close to her heart which is mentoring. Sue is a trainer of insurance personnel in particular those taking their CILA exams and is an insurance broking expert witness. She therefore understands the need for insurance from the time of inception, through the claim process and then what can go wrong and result in litigation. Sue is also a well established author having contributed to numerous industry text books and is a prolific public speaker not only on the technical aspects of insurance but also in relation to her experiences on having been a leading light in respect of inclusion and diversity in The City. She has developed a suite of podcasts to help students of CILA Certificate and Diploma Exams#INSURANCE,#LOSSADJUSTING,#LOSSADJUSTERS,#CLAIMS,#LOSSADJUSTINGEXAMS,#CILACERTIFICATE,#CILADIPLOMA,#INSURANCECLAIMS,#CATASTRPOHICINJURYCLAIMS,#MENTORING,#INSURANCEINDUSTRY,#INSURANCECLAIMS

  1. 10/19/2025

    Introduction to CILA Diploma 1

    In this short episode, Sue Taylor addresses the concerns students have when transitioning from the certificate level to the diploma level in their CILA exam journey. She explains how the diploma represents a natural career progression for loss adjusters, emphasizing the importance of applying principles learned rather than simply reciting them. Key recommended reading material and syllabus topics are outlined. Sue also introduces courses and resources available on her website to help with exam preparation and revision.  00:00 Introduction to the Diploma Level 00:52 Understanding the Diploma Exam Structure 01:59 Essential Reading Materials 03:04 Overview of the Syllabus 04:23 Legal Aspects and Acts to Know 05:25 Creating Your Revision Plan 06:07 Additional Resources and Courses 07:01 Final Tips and Good Luck     Links to relevant Sitting with Sue Podcasts    How to Approach Catastrophic Injury Claims https://youtu.be/U3ctuEJQXrM Navigating Personal Injury and Claims and Insurance Law https://youtu.be/5R-gyS9RsOo When Disaster Strikes Managing Surge Events https://youtu.be/P-FakOvKduQ Fire and the Immediate Aftermath https://youtu.be/z4O_yB3QteU   Details of my revision courses  for CH1,2,3, and 4 are available at www.suetaylor.co.uk together with courses on Contract Law, Statute and Tort and Exam Hints and Tips     Disclaimer The content used in this video is intended for educational and informational purposes only and does not constitute, is not intended to provide and should not be construed as formal advice on any of the subject matters discussed. All rights to the images, music clips and other materials used belong to their respective owners I do not claim ownership over any third party content   Visit my website at www.suetaylor.co.uk

    Introduction to CILA Diploma 1
  2. 10/16/2025

    Why Indemnity Periods of 12 months are rarely adequate

    Understanding the Complexities of Business Interruption Insurance when considering the adequacy of Indemnity Periods with Rob Ford In this episode of the Sitting With Sue Insurance: Questions Answered podcast, Sue Taylor speaks with Rob Ford, a Business Interruption Specialist from Sedgwick. They discuss the limitations of the 12- month maximum indemnity period for business interruption (BI) insurance and delve into the various stages and external factors that can affect the timeline and efficacy of BI claims. Key takeaways include the importance of a robust business continuity plan, understanding all phases from post- incident to post-reinstatement, and the critical need for extended indemnity periods. Rob also provides insights to help businesses better prepare for and manage BI claims. 00:00 Introduction to Business Interruption Insurance 00:56 Meet Rob Ford: Career and Interests 01:46 Understanding the Four Stages of Business Interruption 02:21 Stage 1: Immediate Post-Incident 05:36 Stage 2: Pre-Reinstatement Considerations 09:24 Stage 3: During Reinstatement 13:31 Stage 4: Post-Reinstatement Challenges 16:28 Summary and Key Takeaways 18:23 Final Thoughts and Contact Information  For a copy of the Graphic referred to in the episode contact Rob  Contact details for Rob are: Robert Ford FCA ACILA MAAT Executive MCL Adjuster – Financial Lines Sedgwick International UK.  Email robert.ford@uk.sedgwick.com Visit my website at www.suetaylor.co.uk

    Why Indemnity Periods of 12 months are rarely adequate
  3. 07/27/2025

    Facing the Headlines: Angela Walker Talks Reporting on Major Insurance Incidents

    In this episode of Sitting With Sue, Sue Taylor interviews Angela Walker, an experienced journalist and host of the podcast Angela Walker in Conversation. They discuss the intersection of journalism and insurance, sharing insights on how news events like the Didcot Power Station disaster and annual flooding in Oxfordshire impact people long-term. Angela provides advice for insurance professionals and policyholders on interacting with journalists during traumatic events. The episode emphasizes the importance of understanding the human aspect of news stories and building positive relationships with the media. 00:00 Introduction to the Podcast 00:04 Meet Angela Walker: Journalist and Podcaster 00:46 Angela's Career Journey 01:17 Intersection of Journalism and Insurance 02:08 Reporting on Traumatic Events 03:44 The Human Impact of News Stories 06:07 Personal Experience with Flooding 07:19 Role of Journalists in Traumatic Situations 08:53 Advice for Insurance Experts and Policyholders 10:49 Key Takeaways and Conclusion   To hear more podcasts from Angela Walker tune into her YouTube Channel https://www.youtube.com/@AngelaWalkerInConversati-yc1rc/videos or go to her website at http://www.angelawalkerreports.com/   Major incidents are something that Loss Adjusters have to deal with every day. To hear more on how they deal with such situations tune in to my Sitting with Sue podcasts with John Armstrong   When Disaster Strikes https://youtu.be/P-FakOvKduQ Fire and the immediate Aftermath https://youtu.be/z4O_yB3QteU Visit my website at www.suetaylor.co.uk

    Facing the Headlines: Angela Walker Talks Reporting on Major Insurance Incidents

About

Sitting with Sue insurance questions answered - listen and learn from an insurance industry professional with a breadth and depth of knowledge as she chats to her amazing set of contacts. Sue is bringing her depth of knowledge gained in over 45 years in the insurance industry gleaned as an underwriter, broker and claims consultant.  Sue introduces you to her wide network of contacts across all aspects of the industry discussing a wide variety of topics. Whether discussing the technical aspects of Business Interruption Insurance or Catastrophic Injury Claims. or exploring a subject close to her heart which is mentoring. Sue is a trainer of insurance personnel in particular those taking their CILA exams and is an insurance broking expert witness. She therefore understands the need for insurance from the time of inception, through the claim process and then what can go wrong and result in litigation. Sue is also a well established author having contributed to numerous industry text books and is a prolific public speaker not only on the technical aspects of insurance but also in relation to her experiences on having been a leading light in respect of inclusion and diversity in The City. She has developed a suite of podcasts to help students of CILA Certificate and Diploma Exams#INSURANCE,#LOSSADJUSTING,#LOSSADJUSTERS,#CLAIMS,#LOSSADJUSTINGEXAMS,#CILACERTIFICATE,#CILADIPLOMA,#INSURANCECLAIMS,#CATASTRPOHICINJURYCLAIMS,#MENTORING,#INSURANCEINDUSTRY,#INSURANCECLAIMS