AI Hub Podcast for Credit Professionals

Adam Parks
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Businesses in the receivables management industry are embracing various types and applications of AI throughout their operations to remain competitive. The AI Hub podcast, generously sponsored by leading debt collection software provider Latitude by Genesys, will delve into the use cases for AI in debt collection one by one to guide listeners in navigating and embracing their journey in the new and emerging technologies available in today’s marketplace. 

Episodes

  1. AI Compliance Risk and Insurance Coverage Gaps Explained | Ep. 8

    Apr 9

    AI Compliance Risk and Insurance Coverage Gaps Explained | Ep. 8

    Does your insurance coverage for AI decision-making account for the risks your AI creates? In this episode, Adam Parks speaks with Tom York of CastleWise Insurance & Licensing about AI liability risk in collections and the exposure many organizations overlook. The discussion explores insurance gaps in AI deployment, how errors and omissions coverage for AI systems applies, and best practices for AI risk mitigation collections teams can implement. This episode helps leaders understand how to manage AI liability in collections before risks scale. Podcast Website: https://receivablesinfo.com/ai-hub/ai-liability-risk-collections-york Guest Website: https://castlewiseinsurance.com/ Guest LinkedIn: https://www.linkedin.com/in/thomasyork/ AI liability risk in collections, insurance coverage for ai decision making, errors and omissions coverage for ai systems, insurance gaps in AI deployment, AI risk mitigation collections #AILiabilityRisk #tomyork #AIcompliance

    30 min
  2. AI Use Cases in Debt Collection: What Executives Should Deploy Now (and What Can Wait) | Ep. 7

    Feb 4

    AI Use Cases in Debt Collection: What Executives Should Deploy Now (and What Can Wait) | Ep. 7

    🎙️ Join Adam Parks on the AI Hub Podcast for a strategic conversation with Cris Bjelajac on AI use cases in debt collection. This episode provides an executive-level framework for deciding what AI initiatives to deploy now and what can wait. Topics include AI agent assist tools for call centers, compliance and latency considerations, and the build vs buy AI for debt buyers decision. Designed for debt collection executives focused on operational efficiency, risk management, and long-term competitive advantage. Subscribe and leave a review to support the show. AI Hub page https://ReceivablesInfo.com/ai-hub/6-use-cases-of-ai-for-debt-collection Guest LinkedIn Cris Bjelajac https://www.linkedin.com/in/crisbjelajac/ Adam Parks LinkedIn https://www.linkedin.com/in/adamparks/ Visit Receivables Info https://ReceivablesInfo.com

    47 min
  3. Transforming Collections: How EXL Is Using AI to Rethink Consumer Engagement | Ep 6

    07/16/2025

    Transforming Collections: How EXL Is Using AI to Rethink Consumer Engagement | Ep 6

    "Join Adam Parks for a powerful conversation with Mike Walsh, Vice President of Sales Engineering and Client Success at EXL. This episode explores how intelligent virtual agents and AI compliance solutions are transforming debt collection. Get actionable insights on how to implement AI in collections, the benefits of voice and SMS automation, and best practices for industry adoption. Subscribe and leave a review to share your thoughts!"

    44 min
  4. Smarter, Faster, Compliant: How to Use AI in Debt Collection | Ep. 5

    06/17/2025

    Smarter, Faster, Compliant: How to Use AI in Debt Collection | Ep. 5

    Join Adam Parks on the AI Hub Podcast for a powerful episode featuring John Nokes of National Credit Adjusters. Together, they dive into how to use AI in debt collection—from refining prompts to building repeatable workflows and maintaining compliance. Discover how AI changes debt collection workflows, helps prevent hallucinations, and improves operational efficiency. Subscribe and leave a review to stay informed on the latest tech trends transforming receivables!

    42 min
  5. Avoiding AI Trouble | Legal Pitfalls and Best Practices for Debt Collectors | Ep. 4

    05/27/2025

    Avoiding AI Trouble | Legal Pitfalls and Best Practices for Debt Collectors | Ep. 4

    Join Adam Parks for a deep-dive conversation with legal expert Nabil Foster of Barron & Newburger on the AI Hub Podcast. Explore critical topics like: •The legal risks of AI in collections • Strategies for managing AI risk • State-level AI regulations in debt collection • Compliance issues with consumer-facing chatbots 📌 Discover actionable ways to navigate the evolving AI landscape in debt collection.  ✅ Subscribe now and don’t forget to leave a review to support the show! 🔗 Useful Links: • Podcast Episode: https://ReceivablesInfo.com/ai-hub/videos/ai-regulation-privacy • Guest Website: https://bn-lawyers.com/ • Guest LinkedIn: https://www.linkedin.com/in/nabilfoster/

    47 min
  6. The AI Policy & Procedure Playbook for Debt Collectors | Ep. 3

    04/22/2025

    The AI Policy & Procedure Playbook for Debt Collectors | Ep. 3

    Join Adam Parks for a strategic deep dive into AI policies in debt collection with Sara Woggerman, President of ARM Compliance Business Solutions. Discover how to create flexible, compliant AI frameworks, establish vendor oversight for AI tools, and document human oversight processes. Sara shares best practices for AI policy writing and navigating state-level regulations. Watch episode: https://youtu.be/i7FbrSS2CG8 Visit: https://ReceivablesInfo.com/ai-hub/videos/writing-ai-policies Company: https://armcbs.com LinkedIn: https://www.linkedin.com/in/sara-woggerman-crcp-173b042b/

    43 min

  7. 03/12/2025

    AI in Financial Services: Balancing Innovation, Ethics, and Regulatory Risks | Ep 2

    Join Adam Parks on the AI Hub Podcast as he sits down with Tim Collins, Chief Compliance Officer at InDebted, to discuss the ethical challenges of AI in financial services. Learn why human oversight in AI decision-making is essential, how financial institutions can build consumer trust in AI, and what regulatory risks debt collection professionals need to consider. Whether you're in compliance, collections, or fintech, this episode is packed with actionable insights on responsible AI adoption. Subscribe today and leave a review to share your thoughts!

    44 min
  8. Balancing AI-Powered Convenience and Personal Privacy | Risks, Rewards & Regulations | Ep 1

    02/05/2025

    Balancing AI-Powered Convenience and Personal Privacy | Risks, Rewards & Regulations | Ep 1

    AI is transforming business operations, but at what cost to privacy? Join Adam Parks on the AI Hub Podcast as he sits down with Heath Morgan, attorney at Martin Golden Lyons Watts Morgan, to explore: AI’s impact on consumer privacy & data securityCorporate AI ethics & responsible AI adoptionHow AI-powered automation is reshaping compliance & privacy lawsThe biggest regulatory challenges shaping AI governance📢 Subscribe now and leave a review to stay ahead in the AI & privacy debate!

    44 min
  • 8 Episodes

About

Businesses in the receivables management industry are embracing various types and applications of AI throughout their operations to remain competitive. The AI Hub podcast, generously sponsored by leading debt collection software provider Latitude by Genesys, will delve into the use cases for AI in debt collection one by one to guide listeners in navigating and embracing their journey in the new and emerging technologies available in today’s marketplace. 

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