The Concrete Voice

Arthur Ambartsumyan
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The Concrete Voice explores how technology and AI are reshaping commercial real estate. Each episode features direct conversations with the people building the tools, platforms, and strategies that move CRE forward. We break down real projects, real processes, and real outcomes — from valuation and underwriting to brokerage, operations, and development. If you want practical insights, honest dialogue, and a clear view of where CRE and technology are heading next, this is your place.

Episodes

  1. May 13

    The First AI Agent a Broker Builds Should Not Be a Sales Bot

    In this episode of The Concrete Voice, Arthur Ambartsumyan sits down with Martin “Marty” Mooradian, Associate Vice President at Colliers in Richmond, Virginia, focused on multifamily brokerage, to discuss how AI agents are being used in real brokerage workflows today. The conversation is about where AI can actually help a broker operate better: follow-up discipline, broker opinion of value preparation, rent analysis, sale comps, underwriting support, offering memorandum preparation, CRM workflows, and better use of data. Marty shares how he started building AI agents around the bottlenecks in his own day-to-day work, including a simple agent that checks whether his assistant is waiting on anything from him and keeps the workflow moving. Arthur and Marty also discuss where AI should not take over: client relationships, voice outreach, final messaging, valuation judgment, and reputation-sensitive decisions. Topics include: Why AI adoption in brokerage should start with workflow bottlenecksHow AI agents can help smaller brokerage teams cover more groundWhy follow-up discipline may be one of the most practical AI use casesWhere human approval still matters in CRE workflowsWhy bad data, hallucinations, and prompt injection create real business riskHow brokers can start experimenting without becoming software engineersWhy AI is useful only when the human remains responsible for the final outputListen if you are a CRE broker, operator, executive, or technology leader trying to understand what AI agents can actually do in commercial real estate beyond the hype.

  2. Feb 3

    Vibe Coding vs Real Systems: What CRE Leaders Should Build (and Buy) | Topher Stephenson

    Commercial real estate is excited about AI, but practical adoption is still uneven. In this episode of The Concrete Voice, I sit down with Topher Stephenson, co-founder of CRE AI Studio, to talk about where AI actually delivers value today. We discuss: – why AI only works when tied to real CRE workflows – why messy data kills AI ROI – automation vs “AI agents” and why the term is getting noisy – the real risks behind vibe-coding internal tools – why many people try AI but never truly adopt it If you’re a CRE leader trying to separate hype from execution, this conversation is built for you. PS: CRE AI Studio offers a free trial, and there’s also a listener promo available for the first month: "Feb25".

  3. 11/18/2025

    What AI Looks Like Inside a Modern Capital Markets Firm

    In this episode, Arthur Ambartsumyan and Ascendix co-founder Wes Snow sit down with Jason Berry, COO of Slatt Capital, for a candid look at how capital markets firms really use technology today.They discuss why CRE’s biggest challenge isn’t data scarcity but data format, why so much critical information remains trapped in inboxes, and how AI is shifting from a “prompting tool” to an autonomous workflow engine.Jason shares practical insights from Slatt Capital’s internal journey, including workflow bottlenecks, the surprising role of junior talent in AI adoption, and why the last 10% of any automation still relies on human judgment.A grounded, operator-level conversation on what AI actually changes — and what it doesn’t — inside commercial real estate.

  4. 07/21/2025

    Free Your Team from Routine: AI Agents Powering CRE

    In this episode of The Concrete Voice, I sit down with Andrea Carvalho, Principal Salesforce Technical Instructor, to cut through the buzz and explore how Agentforce AI agents are transforming commercial real estate. She shares lessons from student housing support and broker intelligence projects, plus the skills you need to launch your own AI teammate. We cover: How to define clear use cases before writing a single promptThe impact of a 24/7 support agent at Scape.comOn-demand market data for brokers without hours of manual researchKey mindsets: from curiosity to collaboration to make your agent a success 📩 For more insights, subscribe to the newsletter: ⁠linkedin.com/theconcretevoice

  5. 05/09/2025

    The Real Playbook for AI in CRE: What to Build, What to Skip, and Why It Matters

    In this episode of The Concrete Voice, I sit down again with Todd Terry, Co-Founder of Ascendix Technologies, to go beyond AI buzzwords and talk about the real-world process of building and adopting AI in commercial real estate. From search evolution to contract abstraction and CRM automation, Todd shares lessons from two decades of product development AND what every CRE leader should consider before diving in. We discuss: What makes AI tools actually useful in a CRE environmentWhere to start: contract abstraction, CRM input, note automationWhy user experience still trumps technical eleganceHow to choose the right use cases, and ignore the restWhat Colliers taught us about building tools brokers will love 📩 For more insights, subscribe to the newsletter: linkedin.com/theconcretevoice

  6. 04/10/2025

    AI Agents in CRE: The Tony Stark Suit for Brokers?

    In this episode of The Concrete Voice, I sit down with Todd Terry, Co-Founder of Ascendix Technologies, to unpack the real impact of AI agents on commercial real estate. From debunking misconceptions to sharing powerful use cases from firms like CBRE, Savills, and JLL, Todd offers a grounded yet visionary look at how AI is transforming the CRE landscape. We discuss: Why CRE’s rich data history makes it ripe for AI transformationWhat AI agents can (and can’t) replace in the broker’s roleHow to overcome adoption hurdles and get brokers on boardReal examples of productivity gains through AI-powered tools Whether you’re a broker, investor, or PropTech enthusiast, this is your inside look at the future of AI in CRE. Follow me on LinkedIn for more insights on real estate technology: linkedin.com/in/arturambartsumian/

  7. 03/11/2025

    AI for CRE Brief: Revealing All but One AI Trend

    I share a snapshot of CRE AI trends in this short episode, purposely leaving one compelling trend off the record. Take a guess and stay tuned for the complete story soon! Follow me on LinkedIn for more insights on real estate technology: linkedin.com/in/arturambartsumian/

  8. 02/11/2025

    Top 3 Commercial Real Estate Tech Trends You Can’t Afford to Ignore

    The commercial real estate landscape is evolving fast, and technology is at the forefront of this transformation. In this episode of The Concrete Voice, I sit down with Wes Snow, CEO of Ascendix, to discuss the top three technology trends that will define the future of commercial real estate. We dive into: ✅ How AI is revolutionizing commercial real estate operations ✅ The next generation of CRM systems and what they mean for brokers and investors ✅ The growing role of public portals and their impact on market accessibility Join us as we explore the biggest innovations shaping the industry and how tech teams can prepare for what’s next. Follow me on LinkedIn for more insights on real estate technology:https://www.linkedin.com/in/arturambartsumian/

    Top 3 Commercial Real Estate Tech Trends You Can’t Afford to Ignore
  • 8 Episodes

About

The Concrete Voice explores how technology and AI are reshaping commercial real estate. Each episode features direct conversations with the people building the tools, platforms, and strategies that move CRE forward. We break down real projects, real processes, and real outcomes — from valuation and underwriting to brokerage, operations, and development. If you want practical insights, honest dialogue, and a clear view of where CRE and technology are heading next, this is your place.

Information

  • Creator
    Arthur Ambartsumyan
  • Years Active
    2025 - 2026
  • Episodes
    8
  • Rating
    Clean
  • Copyright
    © Arthur Ambartsumyan
  • Show Website
    The Concrete Voice