The Home Care Experience with T&A

Amy Taylor & Troy Brooks
  • 5.0 (2)
  • Medicine
  • Updated Biweekly

The Home Care Experience with T&A is hosted by Amy Taylor, CPA, and Troy Brooks, Attorney. Together, they bring over 40 years of experience in home care, hospice, and healthcare to the mic. With candid discussions, expert guests, and unfiltered humor, they explore the challenges and triumphs of the caregiving world.

  1. What’s Happening with Amy? Life, Love & Big Business Changes

    Feb 12

    What’s Happening with Amy? Life, Love & Big Business Changes

    Welcome back to The Home Care Experience with T&A! In today’s episode, Amy goes solo to share a deeply personal and transformational update on her life and business. From divorce, name changes, and rediscovering an old love… to selling her office, moving to Florida, and merging her firm—Amy opens the doors fully and brings listeners into her world. If you’ve ever wondered what it looks like when life hits the reset button and everything changes at once, this is the episode for you. CHAPTERS: 00:00 – Intro 01:00 – Divorce, name change & identity 04:00 – Why the firm stayed Knight Home Care Financial 07:00 – Reconnecting with old friends 09:00 – The high school sweetheart story 13:00 – Getting married in Fredericksburg 16:00 – Selling the Austin office 18:00 – Moving full-time to Florida 22:00 – Living at the beach 27:00 – Merging with Patrick Accounting & Works 34:00 – What this means for the firm & future 36:45 – Retirement timeline & next steps 41:00 – Final reflections & closing message Listen on: Apple Podcasts | Spotify | YouTube | thehomecareexperience.com #HomeCarePodcast #HomeCareExperience #HealthcareLeadership #CaregiverCommunity #AmyTaylor

    43 min
  2. What Happens When a CPA Meets an Attorney?

    Feb 4

    What Happens When a CPA Meets an Attorney?

    In Episode 14 of The Home Care Experience with T&A, Amy Taylor and Troy Brooks share the story of how they met, how their careers intersected in the early days of home care consulting, and how decades of experience turned into a trusted partnership. This episode dives into: How long-term professional relationships are built in home careWhy having industry-specific advisors mattersThe hidden challenges outsiders miss when entering home care and hospiceLessons learned from clients, compliance, and real-world experienceIf you’re a home care or hospice owner, healthcare entrepreneur, or industry professional, this conversation offers insight you won’t find in a textbook. Chapters0:00 – Intro 2:45 – How Amy and Troy first met 8:30 – Early careers in home care 15:10 – Building long-term client relationships 22:40 – Why home care is different from other industries 30:10 – The importance of trusted advisors 32:15 – Closing thoughts & what’s next 🎧 Listen on Apple Podcasts, Spotify, or wherever you get your podcasts. 🌐 Visit thehomecareexperience.com for show notes and resources.

    32 min
  3. The Truth About the New Attendant Wage Rules in Texas

    12/12/2025

    The Truth About the New Attendant Wage Rules in Texas

    Welcome to another episode of The Home Care Experience with T&A, where Amy Taylor and Troy Brooks break down the most important issues shaping the home care and hospice industry. In this special solo episode, Amy unpacks the massive Texas HHSC payment model change that went into effect on September 1, 2025—a shift that impacts reimbursement rates, cost reporting, average wage requirements, and future compliance risk for every home care agency in the state. If you’re a Texas provider, this episode is essential. If you’re not in Texas, it’s still a powerful preview of where similar policies across the U.S. are heading. What You’ll Learn in This Episode Why ACERS was eliminated and what replaced itThe real meaning behind the new “$13 average wage” requirement (spoiler: it’s NOT a minimum wage)How misinformation from monitors and MCOs created confusion for providersWhat goes into the 90% spend requirement—and how to avoid being placed on the new public “naughty list”Why raising wages across the board to $13/hour could put agencies in financial dangerStrategic guidance on compliance, payroll structure, and preparing for the next cost-reporting cycleHow the cost report system (STEPS) will change the way providers submit and reconcile their dataAmy breaks down these rules in plain English, providing clear explanations and actionable guidance. Whether you’re an agency owner, administrator, compliance leader, or just trying to understand the rapidly shifting home care landscape—this episode gives you the clarity you need to protect your agency and plan ahead. Chapters 00:00 Intro 01:01 What Changed on September 1? 01:16 Why Amy Is Leading This Breakdown Episode 02:12 Understanding the “Naughty List” & 90% Spend Requirement 03:30 The Truth About the $13 Wage Rule (Not a Minimum!) 07:35 Why Legislators Appropriated Funding the Way They Did 08:00 How HHSC Calculated the Statewide Average Wage Expectation 09:00 Misinformation From Monitors & Case Managers 26:55 New STEPS Cost Reporting System & Pre-Populated Data 30:00 What Agencies Should Do Next 31:00 Closing Thoughts Listen On Apple Podcasts | Spotify | TheHomeCareExperience.com Hashtags #HomeCarePodcast #HealthcareLeadership #HomeCareInnovation #TexasHomeCare #HHSCUpdate #MedicaidHomeCare #CostReporting #HealthcareCompliance

    44 min
  4. Why Amy Taylor Chose Home Care and Never Looked Back

    10/27/2025

    Why Amy Taylor Chose Home Care and Never Looked Back

    Welcome to The Home Care Experience with T&A! In this episode, Amy Taylor shares her journey into home care—from waitressing at Outback to becoming a trusted CPA and advocate for providers. Chapters 0:00 Learning Through Messy Books 0:21 Narrator Intro – Amy Taylor’s Journey 1:29 From Oklahoma Roots to Accounting Dreams 5:01 First Job and Early Career Lessons 9:32 What Outback Taught Me About Work and Life 13:55 Discovering Home Care with Craig Carter 17:00 Starting Fresh and Building a Firm 21:05 Moving to Austin and Starting Over 33:17 Thinking Bigger and Expanding Vision 42:48 Why Amy Chose Home Care and Never Looked Back 💬 What was your biggest takeaway from Amy’s story? Drop it in the comments! #HomeCarePodcast #HealthcareHeroes #CaregivingTips

    44 min
  5. Why Business Associate Agreements Are Essential in Home Care

    09/17/2025

    Why Business Associate Agreements Are Essential in Home Care

    Welcome to The Home Care Experience with T&A! In this episode, Amy Taylor and Troy Brooks uncover why Business Associate Agreements (BAAs) are essential for HIPAA compliance, data security, and peace of mind in home care and hospice. Chapters: 0:00 Intro 1:30 What is a Business Associate Agreement? 5:00 Common misconceptions about HIPAA and BAAs 10:00 Real-life stories from the field 15:30 Cybersecurity and insurance challenges 20:45 Why you need to update your agreements 22:50 Final thoughts 👉 Listen on Apple Podcasts | Spotify | Website #HomeCarePodcast #HealthcareHeroes #HealthcareCompliance #HIPAA #Cybersecurity

    24 min
  6. How a Home Care Lawyer Found His Calling

    08/21/2025

    How a Home Care Lawyer Found His Calling

    In this episode of The Home Care Experience with T&A, co-host Troy Brooks flips the script and shares how he stumbled into home care law. From Louisiana courtrooms to Texas compliance battles, Troy opens up about his journey, the mentors who shaped him, and why he’s never left the home care community. 👉 Listen on Apple Podcasts | Spotify | Youtube Chapters: 0:00 Intro 1:20 From Law School to Louisiana Courtrooms 7:50 First Steps at Texas DHS 12:30 Choosing Nurses Over Policy Work 18:00 Moving Into Private Practice 22:15 Discovering Home Care Law 30:45 Why Home Care Providers Inspire Him 34:00 The Power of TAG (Texas Association for Home Care & Hospice) 36:15 Takeaways and Closing #HomeCarePodcast #HealthcareHeroes #HealthcareLeadership

    37 min
  7. Payroll Doesn’t Have to Hurt: Shelby Betts on Home Care Back Offices

    07/24/2025

    Payroll Doesn’t Have to Hurt: Shelby Betts on Home Care Back Offices

    Payroll shouldn’t be painful but in home care, it often is. In this episode, Amy Taylor and Troy Brooks talk with Shelby Betts of WHIRKS Payroll about the biggest challenges agencies face when managing payroll, and how to fix them. Discover why outsourcing payroll can streamline your operations, reduce risk, and even improve employee retention.  🔗 Listen on Spotify, Apple Podcasts, and visit https://thehomecareexperience.com  Chapters:  0:00 – Intro & Why Payroll Hurts 1:32 – Meet Shelby Betts & WHIRKS 4:41 – Outsourcing vs. DIY Payroll 8:07 – Overcomplicated Pay Structures 12:58 – Off-Cycle Payroll: A Red Flag 18:19 – Tax Filings, Compliance & State Rules 24:00 – The Value of True Service Providers 30:12 – Integrations & EMR Systems 37:05 – Transitioning to a New Payroll Partner 41:29 – WOTC: The Overlooked Tax Credit 44:00 – Closing Thoughts on Outsourcing  Hashtags: #HomeCarePodcast #PayrollTips #BackOfficeSolutions #ShelbyBetts #HealthcareLeadership #HomeCareInnovation

    48 min
  8. Cracking the Hospice Cap: What Every Provider Needs to Know

    06/09/2025

    Cracking the Hospice Cap: What Every Provider Needs to Know

    Did you know that your “healthy” hospice agency could owe Medicare millions—years after the fact?  In this episode of The Home Care Experience with T&A, Amy Taylor and Troy Brooks explain the hospice aggregate cap and its devastating impact on unprepared providers. From the nuances of daily rate limits to the risks posed by patient transfers and average length of stay, this is essential for anyone in the home care space.  Expect honest stories, practical strategies, and some surprising revelations. Whether you’re just launching a hospice agency or acquiring one, this conversation could save your bottom line.  Chapters:  0:00 – Narrator Intro 1:25 – What Is the Hospice Cap? 5:50 – Balancing Long-Term vs. Short-Term Patients 10:45 – Transfers & Prorated Credit Explained 14:00 – Stories of Big Overpayments 18:30 – Monitoring & Documentation Musts 22:00 – Hospice Eligibility & Medical Necessity 28:00 – Guidance for New Owners 33:00 – The Culture of Hospice & Final Thoughts  🎧 Listen on Apple Podcasts | Spotify | thehomecareexperience.com   #HomeCarePodcast #HospiceCare #MedicareCompliance #HealthcareLeadership

    23 min
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Ratings & Reviews

5
out of 5
2 Ratings

About

The Home Care Experience with T&A is hosted by Amy Taylor, CPA, and Troy Brooks, Attorney. Together, they bring over 40 years of experience in home care, hospice, and healthcare to the mic. With candid discussions, expert guests, and unfiltered humor, they explore the challenges and triumphs of the caregiving world.

Information

  • Creator
    Amy Taylor & Troy Brooks
  • Years Active
    2025 - 2026
  • Episodes
    16
  • Rating
    Explicit
  • Copyright
    © 2025 The Riot Frequency Podcast Network