Eye to AI – Deep Dive into AI & Salesforce

Steffi Kromer

Exploring AI’s Impact on Business, Consulting, and Salesforce Welcome to Eye to AI, the podcast where we take a deep dive into the evolving world of Artificial Intelligence and Salesforce. Hosted by Steffi Kromer, Founder of InspireAI, this podcast brings together industry experts, thought leaders, and innovators to discuss how AI is shaping the future of business, consulting, and customer service. What You’ll Get in Each Episode: • In-depth conversations on the latest AI advancements • Real-world applications of AI in consulting and enterprise solutions • Insights on AI ethics, automation, and the future of work • A look at Salesforce innovations and Agentforce developments • Expert perspectives on how businesses can thrive in the AI era Whether you are a business leader, consultant, or AI enthusiast, this podcast will keep you ahead of the curve. Join us as we uncover how AI is redefining industries and unlocking new possibilities. Subscribe now and stay informed about the AI-driven future.

Episodes

  1. The POC Trap: From Pilot to Production with Gregory Leproux

    Apr 20

    The POC Trap: From Pilot to Production with Gregory Leproux

    🎙️ In this episode, we explore what it really takes to move AI agents from experimentation into production, and where many initiatives fall short. Joining us is Gregory Leproux, VP Solution Engineering at Salesforce Switzerland, who works closely with enterprise customers to turn AI and Agentforce strategies into scalable, real-world solutions. In this conversation, we discuss how AI conversations have evolved, from early-stage pilots to a strong focus on delivering tangible value quickly, and what separates successful AI programs from those that never move beyond the POC stage. Gregory shares practical insights on: How to identify high-value AI use casesWhy “production-first thinking” is criticalThe most common (and costly) mistakes in AI rolloutsThe growing importance of change management and cross-functional alignmentWe also explore how the role of solution architects is changing, why working directly within customer environments has become essential, and how companies can successfully test, learn, and iterate when building AI agents. A key takeaway from the episode: AI agents should be treated as digital employees, requiring continuous monitoring, measurement, and improvement. If you’re working on AI, Agentforce, or scaling your first use cases, this episode offers a grounded, experience-driven perspective. Gregory Leproux:  🔗 www.linkedin.com/in/gregoryleproux Steffi Kromer & InspireAI 🌐 www.inspireai.com 🔗 www.linkedin.com/in/steffi-kromer

    19 min
  2. From AI Hype to Execution – with Franny Hsiao

    Mar 30

    From AI Hype to Execution – with Franny Hsiao

    🎙️ In this episode we go beyond the AI hype and explore what it actually takes to turn AI strategy into real business impact. Joining us is Franny Hsiao, EMEA Leader of AI Architects at Salesforce, who advises some of the largest enterprises on how to design, scale, and govern AI across complex technology landscapes. Franny’s journey into AI started long before generative AI made headlines—from early research in cognitive science and language processing to building medical AI systems that helped oncologists match cancer patients with clinical trials. Today, she helps organizations navigate the rapidly evolving world of Agentforce, enterprise AI ecosystems, and multi-agent architectures. In this conversation, we unpack how AI discussions with customers have evolved dramatically in just the last year—from model hype and experimental pilots to questions about governance, trust, sustainability, and how to scale AI across entire organizations. Franny shares what separates companies that successfully operationalize AI from those stuck in the infamous “POC graveyard,” why data foundations and human adoption matter more than flashy demos, and where Agentforce truly fits into the broader enterprise AI landscape. We also explore some fascinating emerging topics—from agent ecosystems and ambient intelligence to green AI, circular AI, and “successor agents” that preserve institutional knowledge even when employees leave a company. If you’re wondering: Why so many AI initiatives fail after the first pilotHow enterprises should actually structure their AI strategyWhere Agentforce creates the most valueAnd how companies can move fast with AI without breaking trust,this episode is packed with insights you won’t want to miss. If you want to learn more about the topic or get in touch with us, you can find us here: Franny Hsiao 🔗 https://www.linkedin.com/in/frannyhsiao/ Steffi Kromer & InspireAI 🌐 www.inspireai.com 🔗 www.linkedin.com/in/steffi-kromer

    41 min
  3. Slack, AgentForce & the Future of Work OS – with Till Klotz from Salesforce

    06/25/2025

    Slack, AgentForce & the Future of Work OS – with Till Klotz from Salesforce

    🎙️ In this episode of the InspireAI Podcast, we explore how Slack is becoming the “Work Operating System” of the AI era—with Till Klotz, Regional Sales Director at Salesforce and Head of Slack for Germany and Austria. Till shares his journey through the SaaS and enterprise software landscape, leading up to his current role overseeing Slack sales and strategy in DACH. We dive into how generative AI is shifting the way companies view productivity tools, and how Slack, in combination with AgentForce, is helping businesses drive efficiency, collaboration, and sales performance. From real-life customer use cases like automating quote creation from meeting transcripts, to Salesforce’s own use of Slack and AgentForce as “customer zero,” this episode is packed with insights into where AI-powered productivity is headed. We also discuss leadership strategies for Slack adoption, the importance of async work and etiquette, and what’s next for Slack’s evolution within the Salesforce ecosystem. Till also reveals his personal productivity hack, favorite Slack app, and why the neon fire emoji keeps showing up in his workflow. If you want to learn more about the topic or get in touch with us, you can find us here: Till Klotz 🔗 https://www.linkedin.com/in/tillklotz/ Steffi Kromer & InspireAI 🌐 www.inspireai.com 🔗 www.linkedin.com/in/steffi-kromer

    23 min
  4. Jorge Valdés' Developer View on Agentforce

    06/10/2025

    Jorge Valdés' Developer View on Agentforce

    🎙️ In this episode of the InspireAI Podcast, we dive into AgentForce, Salesforce’s AI-powered assistant platform, with Jorge Valdés, one of our talented Salesforce Developers at InspireAI. Jorge shares how his passion for problem-solving led him to Salesforce, and how he transitioned into working hands-on with AgentForce. From customizing intelligent agents to handling real-world customer workflows and integrations, Jorge gives us a developer’s perspective on implementing AgentForce for maximum impact. We explore technical best practices, the role of clean data, how AI tools streamline development, and what’s next for AgentForce. He also shares his favorite tools, his top study tip for the AgentForce certification, and advice for new developers starting their journey in the Salesforce ecosystem. If you want to learn more about the topic or get in touch with us, you can find us here: Jorge Valdés 🔗https://www.linkedin.com/in/jorgevaldespuig/ Steffi Kromer & InspireAI 🌐 www.inspireai.com 🔗 www.linkedin.com/in/steffi-kromer

    9 min
  5. Start Small, Think Big: Building an AI Strategy That Works – with Yaroslav Gruzdev

    05/27/2025

    Start Small, Think Big: Building an AI Strategy That Works – with Yaroslav Gruzdev

    In this episode of Eye to AI, we sit down with Yaroslav Gruzdev, AI and data specialist at Salesforce, to break down what it really takes to build a practical AI strategy — and why starting small might be your smartest move. Yaroslav shares what he’s learned from working with lots of customers: the myths businesses need to let go of, the mindset shift required for AI adoption, and the one workshop exercise that helps companies find the right use cases. He also touches on how to deal with imperfect data and what role the CFO might play in driving your AI roadmap. 💡 Whether you’re just getting started or refining your approach — this one’s packed with strategic gold. If you want to learn more about the topic or get in touch with us, you can find us here: Yaroslav Gruzdev 🔗https://www.linkedin.com/in/yaroslav-gruzdev-a0ab5111a/ Steffi Kromer & InspireAI 🌐 www.inspireai.com 🔗 www.linkedin.com/in/steffi-kromer

    28 min
  6. The Future of Intelligent Automation with Lynette Visser

    05/13/2025

    The Future of Intelligent Automation with Lynette Visser

    In this episode of the InspireAI Podcast, we dive deep into AgentForce, Salesforce’s AI-powered digital assistant platform, with Lynette, our Lead AgentForce Architect at InspireAI. Lynette shares her journey from Salesforce admin to AI-driven consultant, the key challenges of implementing AgentForce, and how businesses can leverage AI-powered agents to enhance efficiency, automate tasks, and improve customer experience. We explore real-world implementations, best practices, and what the future holds for AI in the Salesforce ecosystem. If you want to learn more about the topic or get in touch with us, you can find us here: Lynette Visser https://www.linkedin.com/in/lynette-visser/ Steffi Kromer & InspireAI www.inspireai.com https://www.linkedin.com/in/steffi-kromer/

    11 min
  7. A Deep Dive with Prof. Joe O’Mahoney on How AI is Reshaping Professional Services

    04/29/2025

    A Deep Dive with Prof. Joe O’Mahoney on How AI is Reshaping Professional Services

    In this episode of the Inspire AI Podcast, Steffi Kromer (Founder of InspireAI) interviews Prof. Joe O’Mahoney, an expert in AI and the consulting industry. They discuss the impact of AI on professional services, challenges in adoption, ethical concerns, and future trends. If you want to learn more about the topic or get in touch with us, you can find us here: Prof. Joe O'Mahoney https://joeomahoney.com/ https://www.linkedin.com/in/joeomahoney/ Steffi Kromer & InspireAI www.inspireai.com https://www.linkedin.com/in/steffi-kromer/

    22 min
  • 7 Episodes

About

Exploring AI’s Impact on Business, Consulting, and Salesforce Welcome to Eye to AI, the podcast where we take a deep dive into the evolving world of Artificial Intelligence and Salesforce. Hosted by Steffi Kromer, Founder of InspireAI, this podcast brings together industry experts, thought leaders, and innovators to discuss how AI is shaping the future of business, consulting, and customer service. What You’ll Get in Each Episode: • In-depth conversations on the latest AI advancements • Real-world applications of AI in consulting and enterprise solutions • Insights on AI ethics, automation, and the future of work • A look at Salesforce innovations and Agentforce developments • Expert perspectives on how businesses can thrive in the AI era Whether you are a business leader, consultant, or AI enthusiast, this podcast will keep you ahead of the curve. Join us as we uncover how AI is redefining industries and unlocking new possibilities. Subscribe now and stay informed about the AI-driven future.

Information