Getting Real with Bossy: For Women Who Own Business

Kelly Metras & Kelly Bush

The Real Raw and Honest podcast about small business ownership hosted by Kelly Bush + Kelly Metras, co-owners of BOSSY ROC, a support group for business owners. With our experience, nine businesses in over 25 years, we continue to bear it all and share what we wish we had known. We move past the must-be-nices and start getting real. Come along as we interview other business owners and get the true story. New episodes every 2nd and 4th Monday of the month. www.BossyRoc.com

  1. 1d ago

    Not In The Business Plan: What Your Business Does To Your Relationships

    Alignment Over Balance: What Entrepreneurship Does to Your Relationships What if we’ve been chasing the wrong thing? We’re often told that the goal is work-life balance. To somehow give everything and everyone an equal piece of our time. But when you’re building a business, leading a team, raising a family, or simply living a life that doesn’t fit a traditional schedule, equal isn’t always possible. So maybe the goal isn’t balance. Maybe it’s alignment. In this episode of Getting Real with BOSSY, we get honest about what happens to relationships when entrepreneurship changes your life. Because owning a business doesn’t just change your calendar. It can change your relationships, your availability, your finances, your energy. And sometimes, the people who are still standing beside you. We talk about the people who understand the unpredictable hours, the missed invitations, the last-minute cancellations, and the emotional exhaustion. We talk about the people who check in anyway. The friend who sends a five-second video from miles away. The person who notices the little things. The people who make you feel seen when you’re running on empty. And then there are the relationships that quietly disappear. The calls stop. The invitations stop coming. You realize you’re no longer part of certain conversations, or maybe you’ve simply grown in different directions. And honestly? That can hurt. There’s guilt in missing birthdays, dinners, celebrations, and ordinary moments. There’s frustration when people don’t understand that sometimes saying no isn’t about not caring, it’s about having finite time, energy, and resources. We talk about the hard truth that entrepreneurship requires trade-offs. Sometimes you have to protect your business. Sometimes you have to protect yourself. And sometimes you have to accept that a relationship no longer fits the life you’re living. That doesn’t make the relationship- or the memories- meaningless. It means people change. Seasons change. And relationships change, too. But alignment doesn’t mean giving up on the people who matter. Sometimes it looks like putting a reminder on your calendar to call someone you love. Choosing coffee or lunch when dinner isn’t realistic. Sending a quick text. Liking someone's post. Showing up in a small way when you can’t show up in a big way. The gesture doesn’t have to be grand. It just has to be intentional. We also talk about the uncomfortable reality of money, giving, and expectations when you own a business. Supporting everyone, donating to every cause, attending every event, and saying yes to every invitation simply isn’t sustainable. Understanding your limits, and communicating them, is part of building a business and a life that can actually last. This conversation isn’t about finding the perfect formula. It’s about giving yourself permission to look honestly at your relationships and ask: Who energizes me?Who understands me?Who do I want to make more room for?What relationships have run their course?Where am I spending time out of guilt instead of alignment? Because sometimes creating a life that feels right means letting go of the expectation that everything, and everyone, has to stay exactly the same. Give yourself some grace. You’re allowed to have seasons when your business needs more of you. You’re allowed to have relationships that evolve. You’re allowed to say no. And you’re allowed to intentionally make space for the people who truly matter. Balance might be impossible. Alignment is a choice. In This Episode, We Talk About: Why alignment may be a more realistic goal than work-life balanceHow entrepreneurship can fundamentally change friendships and social expectationsThe loneliness that can come when people stop calling or inviting youThe difference between relationships that sustain you and relationships that drain youHow small gestures can keep important friendships aliveUsing calendar reminders and intentional planning to stay connectedThe guilt that comes with missed moments and competing prioritiesSetting boundaries around time, money, donations, and availabilityAccepting that some friendships may belong to an earlier season of your lifeGiving yourself grace when you can't do everythingMaking intentional choices about where your time and energy go The Real Takeaway: You don't have to give everyone equal access to your time. You do have to decide what, and who, is worth making room for. Entrepreneurship asks a lot of us. But building a meaningful life isn't about squeezing everything into the calendar. It's about being honest about what matters most and making choices that reflect it. Alignment over balance. Every time. One Question to Take With You: If you stopped worrying about who you should make time for and started thinking about who you want to make time for, what would change? Find BOSSY Learn more about Getting Real with BOSSY and connect with the BOSSY community at bossyco.com. Mentioned in this episode: Lunchador Podcast Network Check out all of the shows on the Lunchador Network at lunchador.org! internal ask 100 ad Joe Bean Roasters Use promo code Lunchador for 15% off your order! https://shop.joebeanroasters.com

    Not In The Business Plan: What Your Business Does To Your Relationships
  2. Oct 26

    When Your Business Becomes a Legacy: 200 Years at Neirs Tavern

    What Happens When Your Business Becomes Part of a Community’s Story?Some businesses are built to make money. Others become something much bigger. In this episode of Getting Real with BOSSY, we sit down with an extraordinary business owner who is carrying forward the legacy of a tavern approaching its 200th anniversary, and whose story offers a powerful look at resilience, community, relationships, and what it really means to be a steward of a business. Because when you own a business that has been part of a community for generations, you aren't simply running a company. You're becoming part of its history. We talk about the personal connections that grow around a neighborhood business, the relationships that keep people coming back, and the responsibility that comes with caring for something that existed long before you- and hopefully will continue long after you. And, because this is Getting Real with BOSSY, we don't pretend the business-owner life is always polished. This episode is a very real reminder that entrepreneurship doesn't happen in a vacuum. We're business owners, but we're also parents, partners, friends, community members, problem-solvers, and human beings trying to make it through the day. Sometimes the plan falls apart. Sometimes flexibility is the only option. And sometimes, the best thing you can do is stop fighting the chaos, take a breath, and turn your attention toward something that reminds you why you do what you do. That's exactly what this conversation became for us. Our guest's story is a refreshing reminder that businesses can create belonging, preserve history, connect generations, and become an important part of the fabric of a community. In This Episode, We Talk About:What it means to steward a business with nearly 200 years of historyBuilding a business that becomes part of the communityThe relationships and personal connections that make local businesses meaningfulResilience and adaptability as a business ownerThe unexpected responsibility that comes with preserving a legacyWhy community matters so much to long-term business successThe reality of juggling entrepreneurship with everyday lifeWhat happens when even the best-laid plans completely fall apartLearning to embrace flexibility instead of fighting every disruptionFinding perspective when you're overwhelmedThe difference between simply owning a business and becoming part of its story The Real TakeawayEntrepreneurship isn't always about the next big idea, the perfect strategy, or having everything under control. Sometimes it's about showing up, adapting, building relationships, and taking care of something bigger than yourself. And sometimes, when your own day is falling apart, listening to someone else's story can remind you why community, connection, and the work we do matter in the first place. If you've ever wondered what it takes to build a business that lasts—not just financially, but culturally and communally—this conversation is for you. Listen in, get comfortable, and get real with us. And when you're finished, tell us: What business in your community feels like part of its history? Mentioned in this episode: Joe Bean Roasters Use promo code Lunchador for 15% off your order! https://shop.joebeanroasters.com internal ask 100 ad Lunchador Podcast Network Check out all of the shows on the Lunchador Network at lunchador.org!

    When Your Business Becomes a Legacy: 200 Years at Neirs Tavern
  3. Oct 19

    Stop Competing. Start Collaborating: Building a Business That Builds Other Businesses

    What if building a successful business wasn't about beating the competition, but about helping the businesses around you succeed, too? In this episode of Getting Real with BOSSY, we head to Greenpoint, Brooklyn, to talk with Perri Selka, owner of WonderMart, a retail shop featuring independent makers, with a focus on New York creators. Perri takes us behind the scenes of building WonderMart- from market stalls and pop-ups to a permanent storefront- and gets refreshingly honest about the realities of small-business ownership: overhead, cash flow, thin retail margins, paying yourself, and learning when to say no. From Markets to Main Street Perri formed her LLC in 2018, started selling at markets in 2019, moved into a shared pop-up, navigated COVID, and opened WonderMart's 300-square-foot storefront in 2022. Her journey is a great reminder that businesses don't always need to start with a perfect plan. Sometimes you test, learn, build relationships, and take the next risk when you're ready Wholesale vs. Consignment- And Building Trust We get into the real business of supporting independent makers, including the difference between wholesale and consignment. For emerging makers, consignment can provide a path into retail without requiring a large upfront investment. But it also requires strong systems and trust between the maker and retailer. Perri's philosophy is straightforward: communicate clearly, pay people on time, and build relationships you can trust. What Makes a Product Retail-Ready? How do you get a handmade product onto a retail shelf? Perri explains why a great product is only part of the equation. Packaging, branding, pricing, presentation, and shelf appeal all matter when the maker isn't standing next to the product to tell its story. Her Ready for Retail workshops and consulting help makers turn that knowledge into practical, repeatable systems. Community Over Competition Perri's work extends beyond WonderMart through initiatives like Shop Small Greenpoint and efforts to build a Greenpoint merchants association. Because entrepreneurship can be lonely, and small-business owners often face the same challenges in isolation. Building relationships with other entrepreneurs can lead to referrals, collaboration, shared resources, and something just as important: knowing you're not figuring it all out alone. The Part Nobody Likes to Talk About Perri is candid about one of the biggest realities of small-business ownership: a successful business doesn't automatically mean a livable income for the owner. Retail comes with rent, inventory, labor, utilities, marketing, and countless other expenses. When margins are tight, paying yourself can become an ongoing challenge. We also talk about the importance of boundaries, learning to say no, and recognizing that not every opportunity is the right opportunity. What We Took Away Collaboration can be a powerful growth strategy.Consignment can help emerging makers enter retail.Trust and timely payments are essential to vendor relationships.Products need to be retail-ready, not just market-ready.Packaging and branding can directly impact retail success.Community and peer networks can reduce the isolation of entrepreneurship.Revenue isn't the same as profitability, and profitability isn't the same as paying yourself.Supporting local businesses strengthens the communities around them. Questions We Explore How do you get your products into retail stores?What is the difference between wholesale and consignment?What makes a product retail-ready?How can small businesses collaborate instead of compete?How do you build a sustainable small retail business? About Perri Selka & WonderMart Perri Selka is the owner of WonderMart in Greenpoint, Brooklyn, a retail destination featuring independent makers and New York creators. Through WonderMart, Shop Small Greenpoint, and Ready for Retail, Perri is building both a business and a stronger ecosystem for small makers. The BOSSY Takeaway You don't have to build your business by taking something away from someone else. Sometimes the smartest business strategy is making the businesses around you stronger, too. Companies & Organizations Mentioned: WonderMart • Made in NYC • Learning Lab • Shop Small Greenpoint • Greenpoint Merchants Association BOSSY Mentioned in this episode: Lunchador Podcast Network Check out all of the shows on the Lunchador Network at lunchador.org! Joe Bean Roasters Use promo code Lunchador for 15% off your order! https://shop.joebeanroasters.com internal ask 100 ad

    Stop Competing. Start Collaborating: Building a Business That Builds Other Businesses
  4. Oct 12

    Own Your Work, Protect Your Worth: Legal Strategies with Elissa Hecker

    Building a creative business or small venture without legal scaffolding is like building a house on sand— it works great until the storm hits. In this episode, we sit down with Elissa Hecker, an attorney who expertly bridges the gap between law, art, and commerce. Together, we demystify the essential legal steps every small business owner, creator, and entrepreneur needs to take to protect their work, prevent heartbreak, and build for scalable growth. From forming an LLC and registering trademarks to navigating the wild west of AI-generated content and negotiating like a pro, Elissa breaks down how a little upfront planning saves you massive stress (and money!) down the road. Key Takeaways & Episode Highlights: Build Your Core Advisory Team Early: You don't need a massive corporate structure, but you do need a solid "Power Trio": a trusted lawyer, an accountant, and an insurance broker. Getting these experts in your corner early prevents costly pitfalls later. Get It in Writing (Always!): Clear collaboration agreements, scope-of-work terms, and explicit work-for-hire or assignment clauses aren't about distrust—they are about setting clear expectations, preserving relationships, and avoiding ambiguity. Proactive Protection: Don't wait until someone steals your work to think about copyrights and trademarks. Registering early gives you real legal teeth, statutory damages, and stronger enforcement power. The AI Boundary: Relying on AI for creative output? Be careful. AI-generated works generally lack copyright protection under current law. Keep human origin materials and original drafts to ensure your assets remain protectable. Start with "Why": Before rushing into contracts or big business maneuvers, stop and ask why. Reflect on your real capacity, desired terms, and long-term vision before committing. Stop Negotiating Against Yourself: Women entrepreneurs and small business owners often concede value before the other party even responds. Practice assertive negotiation and know your worth before stepping up to the table. Podcast & Creator Essentials: Operating in the digital space? Make sure you’re securing signed guest releases for audio/video media and lock down clear ownership language for commissioned work. Tell us what you think of this week's episode at bossyroc@gmail.com. Links & Resources Mentioned: Elissa Hecker, Esq.: eheckeresq.com bossyco.com Mentioned in this episode: internal ask 100 ad Joe Bean Roasters Use promo code Lunchador for 15% off your order! https://shop.joebeanroasters.com Lunchador Podcast Network Check out all of the shows on the Lunchador Network at lunchador.org!

    Own Your Work, Protect Your Worth: Legal Strategies with Elissa Hecker
  5. Oct 5

    Intentional Business: Know Your Value, Cap Your Size

    When you take a business trip to New York City, it’s easy to get sucked into the tourist traps, long lines, and overpriced entry tickets. But how do you create an experience- and a business model—that actually connects with people on a human level? In this episode, we sit down with Adam Guy, founder of I Know a Guy NYC Tours, to talk about what it takes to guide visitors beyond the usual NYC checklist. After leaving a long career in the non-profit sector and training at Trip School following the pandemic, Adam bet on himself to build a boutique, highly customized tour company centered on history, vibrant neighborhoods, and real local culture. We dive deep into the intentional choices behind his business model: why he refuses to scale up by hiring a fleet of guides, how keeping group sizes small lets him deliver genuine value, and why word-of-mouth beats broad paid ads every single time. Whether you're an entrepreneur wrestling with the pressure to grow "big" or a traveler looking for a better way to navigate the City, this conversation is packed with honest business wisdom and practical insight. Key Takeaways & Operational Realities Scale standard, or scale value? Adam chose to grow his business by gradually raising his prices rather than expanding his headcount. Keeping group sizes capped allows him to preserve the personal connection that makes his tours special without sacrificing profitability. Relationships over advertising dollars: Instead of relying on third-party booking algorithms or massive ad budgets, Adam built a steady pipeline of repeat business through word-of-mouth, direct outreach, and hyper-targeted communities like Facebook mom groups. The non-profit transition: Pivoting from non-profit work to solo entrepreneurship required equal parts grit, strategic reinvention, and trust in the process—especially during slow seasons and early financial uncertainty. Curating the experience: True hospitality isn't just showing up on the day of the tour; it’s co-planning the itinerary ahead of time, teaching guests how to confidently navigate the subway, and saving them hours of waiting in line. Connect & Connect More Looking to skip the line and experience NYC like a true insider on your next trip? Connect with Adam to plan a private, small-group tour tailored to your schedule and interests. Website: www.iknowaguy.nyc Reach Out Directly: Contact Adam to design a custom itinerary for your family, partner, or small group. Mentioned in this episode: Joe Bean Roasters Use promo code Lunchador for 15% off your order! https://shop.joebeanroasters.com internal ask 100 ad

    Intentional Business: Know Your Value, Cap Your Size
  6. Sep 21

    From Burnout to Buyout: Are You in Control of Your Business Exit?

    Welcome to another episode of Getting Real with BOSSY! Whether you are building an empire, hitting a wall, or quietly wondering "Is it time to wrap this up?", today’s episode is a must-listen. We’re stripping away the ego and taking a real, raw, and honest look at how small business owners should plan for an exit, a sale, or a closure, and the exact steps needed to do so responsibly. Episode Overview Is your business a lifelong identity, or is it just a chapter in your life? When the weight of small business ownership gets heavy, it’s easy to throw your hands up and say, "I'm done." But before you lock the doors or put up a for-sale sign, you need to answer one critical question: Are you genuinely ready to exit, or are you just deeply burned out? Burnout can often be fixed with better systems, boundaries, or a good vacation. An exit, however, is a permanent choice for your future. In this episode, we lay down the unvarnished truth about what it actually takes to leave your business on your own terms. We dive deep into the sober numbers, the operational realities, and the emotional heavy lifting required whether you decide to sell for a profit, liquidate assets, or simply close up shop and walk away. Key Takeaways • Burnout vs. True Exit Desire: Learn how to separate temporary exhaustion from a genuine readiness to move on. Fixable operational problems shouldn't destroy a viable business. • Know Your Real Numbers: Write down your realistic sale price, debt relief goals, and emotional wish list. Do not let ego or emotional investment dictate your valuation. • Get Your Books Clean: Before you even think about putting a business on the market, clean up your financial records. Work with a CPA or bookkeeper to present accurate, bulletproof P&Ls. • Build Systems That Don't Need You: A business that relies entirely on a single indispensable owner isn't a saleable asset, it’s a job. Build SOPs and training so the enterprise can run without you. • Calculate the TRUE Cost of Closing: Shutting down isn't always free. Calculate ongoing leases, mortgages, taxes, carrying costs, and unexpected liabilities before pulling the plug. • Keep Your Circle Small: Plan discreetly. Surround yourself with trusted advisors (brokers, CPAs, legal counsel) and avoid floating exit rumors to staff or clients before you're ready. • It’s a Chapter, not a Failure: Pivoting, selling, or closing a business is not a personal failure- it is a valid, courageous transition in your broader journey. Free Resource Checklist Ready to assess your business’s exit readiness? Download our Small Business Exit & Transition Checklist at www.bossyco.com to start auditing your systems, cleaning up your books, and clarifying your next steps. Companies & References Mentioned • Bossy Co. (www.bossyco.com) • Buffalo Bills @gobills Connect & Share Did this episode resonate with you? Screenshot this episode, tag us on social media, and let us know your biggest takeaway. If you know a fellow business owner who needs to hear this conversation today, pass it along! Mentioned in this episode: Joe Bean Roasters Use promo code Lunchador for 15% off your order! https://shop.joebeanroasters.com internal ask 100 ad Lunchador Podcast Network Check out all of the shows on the Lunchador Network at lunchador.org!

    From Burnout to Buyout: Are You in Control of Your Business Exit?
  7. Sep 7

    Your Network Is Your Net Worth

    Your Business Is Only as Strong as Your Relationships Let’s get real: business ownership can be lonely. We spend so much time talking about strategy, money, marketing, employees, customers, and growth that we sometimes forget about one of the most important assets we have as entrepreneurs: our relationships. In this episode of Getting Real with BOSSY, Kelly Bush and Kelly Metras sit down with Nida Leardprasopsuk, founder and CEO of IRL, for a candid conversation about the connection between our personal relationships, our professional lives, and our success as business owners. Because here’s the thing: you don't build a business in a vacuum. Your team, mentors, friends, family, customers, colleagues, collaborators, and fellow entrepreneurs all become part of the ecosystem that supports, or sometimes drains, your entrepreneurial journey. Business Is PersonalEntrepreneurs love to talk about separating business and personal life. But is that actually realistic? When you're the owner, the lines can get pretty blurry. A stressful day at work comes home with you. A family challenge can affect your decision-making. A big win gets celebrated with the people you love. Nida shares why cultivating strong relationships isn't just about having a busy social calendar. It's about creating a support system that helps you navigate the highs, lows, uncertainty, and downright weirdness of entrepreneurship. Making Friends as an Adult Is HARDRemember when making friends was as simple as sitting next to someone in class? Yeah...not so much anymore. The pandemic changed how many of us socialize, work, and connect. Digital communication became easier, but genuine, in-person connection sometimes became harder. And for entrepreneurs, especially those who spend much of their day leading, managing, and making decisions, the challenge can be even greater. This episode explores why building relationships as an adult requires something we don't always love: Intentionality. You have to make the effort. You have to show up. You have to create opportunities for connection instead of waiting for them to magically happen. Give Your Relationships a Report CardOne of the most interesting ideas Nida brings to the conversation is a relationship grading system: A, B, C, D, and F. Think of it as a relationship inventory. Who are the people who consistently support you, challenge you in healthy ways, celebrate your wins, and show up when things get tough? Who are the relationships that might need more attention? And perhaps most importantly... Are there relationships that are taking more from you than they give back? It's to step back and honestly consider where you're investing your limited time and emotional energy. Your calendar (and your energy!) are telling you something about your priorities. Can Technology Actually Help Us Be More Social?Ironically, technology may also be part of the solution. Nida's work with IRL focuses on using technology to help people create more real-world connections. That's an interesting shift. Instead of asking, "How can we spend more time online?" We're asking: "How can technology help us get back to real life?" For entrepreneurs, that could mean using digital tools to facilitate introductions, discover communities, organize gatherings, or create opportunities to meet people face-to-face. Your Social Capital Is a Business AssetRelationships aren't just good for your personal life- they can have enormous professional value. Your network can help you: Find mentors and advisorsDiscover new opportunitiesMake warm introductionsFind potential collaboratorsLearn from other business ownersGet referralsFind employees and talentNavigate challengesCelebrate the winsAnd occasionally remind you that you're not the only person who has absolutely no idea what they're doing. One practical strategy discussed in this episode is the power of warm introductions. Instead of cold-contacting everyone you want to meet, look at the people you already know. Who knows someone you want to know? That simple question can open some very interesting doors. Become the ConnectorAnother takeaway? Host something. Don't wait to be invited. Have a few business owners over. Organize a coffee meetup. Invite people to dinner. Create a small gathering around a shared interest. You don't need a massive networking event with name tags and awkward small talk. Sometimes the most valuable connections happen around a table, over coffee, or while doing something people actually enjoy. Your BOSSY HomeworkThis week, we want you to conduct a Relationship Audit. Grab a piece of paper and make three lists: 1. The Keepers Who consistently brings encouragement, perspective, opportunity, honesty, or joy into your life? 2. The Growers Who would you like to know better? Who could become a mentor, friend, collaborator, or part of your entrepreneurial community? 3. The Energy Drainers Which relationships consistently leave you feeling depleted, discouraged, or unsupported? Then ask yourself: Where am I investing my time, and is that investment giving me the relationships and support I actually need? You don't need 500 connections. You need the right connections. The BOSSY Bottom LineWe often measure business success in dollars, customers, followers, employees, and growth. But what if another measure of success is who you have around you while you're building it? The strongest entrepreneurs aren't necessarily the ones who do everything themselves. They're the ones who know when to ask for help, when to make an introduction, when to show up for someone else, and when to invest in relationships that make everyone stronger. Your network isn't just a Rolodex. It's part of your resilience. So get off the screen. Make the introduction. Send the text. Schedule the coffee. Invite someone to dinner. And maybe, just maybe, stop waiting for friendship and community to happen, and start creating it. Because business may be what you're building, but relationships are what help you build it. Mentioned in this episode: internal ask 100 ad Joe Bean Roasters Use promo code Lunchador for 15% off your order! https://shop.joebeanroasters.com Lunchador Podcast Network Check out all of the shows on the Lunchador Network at lunchador.org!

    Your Network Is Your Net Worth
  8. Aug 17

    Your Business Isn’t Stuck. But You Might Be.

    Finding Growth Opportunities: Get Out of the Weeds & See What’s Possible! When you’re busy running the business, it’s easy to miss the opportunities hiding right in front of you. In this episode of Getting Real with BOSSY, Kelly Bush and Kelly Metras take a step back from the daily grind to talk about one of the most important (and sometimes hardest) parts of entrepreneurship: recognizing opportunities for growth. Because growth doesn’t always mean opening another location, launching a brand-new product, or chasing the next big trend. Sometimes, the opportunity starts with a simple question: “Is there a better way to do this?” Kelly and Kelly get real about what happens when we become so accustomed to the way we operate that we stop questioning it. They explore how changing customer needs, shifting markets, unexpected challenges, and even everyday frustrations can become clues pointing toward something new. From listening more closely to customers to paying attention to inefficiencies, relationships, and changes happening around us, this conversation challenges business owners to get out of the weeds and start looking at the bigger picture. Where Are the Opportunities Hiding? We’re talking about how entrepreneurs can spot opportunities in: Customer feedback- What are people asking for that you aren't currently offering?Changing needs- How are your customers’ expectations evolving?Problems and inefficiencies -Could a frustration actually point toward a new product, service, or process?New markets- Is there a group of customers you haven't considered serving?Relationships- Who are you talking to, and what could you learn from those conversations?Market shifts- What changes are happening around you that could create new possibilities?Your own experience- What have you learned that could become valuable to someone else? The Entrepreneurial Mindset Shift One of the biggest takeaways from this conversation is the difference between simply reacting to change and learning to look for opportunity within change. A challenge can reveal a gap. A customer complaint can reveal a need. A changing market can create a new audience. A problem can become a product. A relationship can become a collaboration. The key is being willing to pause long enough to notice. And while growth is important, Kelly and Kelly also explore the importance of making sure that growth actually fits your life, your values, and the business you want to build. Because bigger isn't automatically better. Sustainable, meaningful growth is. In This Episode, We Talk About: Why business owners need to occasionally step away from the day-to-dayHow routine can make businesses stop questioning what isn't workingTurning customer feedback into opportunitiesRecognizing unmet needs and emerging marketsUsing relationships as a source of insight, collaboration, and growthAdapting when consumer expectations changeFinding opportunities inside problems and inefficienciesStaying competitive without chasing every trendThe connection between personal values and business decisionsWhy sustainable growth should support, not consume, your life Your BOSSY Challenge Look around your business this week and ask yourself: What are my customers asking for? What problem keeps coming up? What am I doing simply because “that’s how we’ve always done it”? What has changed in my market? And where might there be an opportunity hiding inside all of that? You might be surprised by what you find when you stop focusing only on what needs to be fixed, and start looking for what could be created. Getting Real with BOSSY is all about the real conversations behind business ownership- the wins, the challenges, the risks, the opportunities, and everything in between. Listen in, get real, and start looking at your business with fresh eyes. Mentioned in this episode: internal ask 100 ad Joe Bean Roasters Use promo code Lunchador for 15% off your order! https://shop.joebeanroasters.com Lunchador Podcast Network Check out all of the shows on the Lunchador Network at lunchador.org!

    Your Business Isn’t Stuck. But You Might Be.

About

The Real Raw and Honest podcast about small business ownership hosted by Kelly Bush + Kelly Metras, co-owners of BOSSY ROC, a support group for business owners. With our experience, nine businesses in over 25 years, we continue to bear it all and share what we wish we had known. We move past the must-be-nices and start getting real. Come along as we interview other business owners and get the true story. New episodes every 2nd and 4th Monday of the month. www.BossyRoc.com