Hot or Hype

Sakura Sky

Welcome to Hot or Hype, the podcast where hosts Olivia Storelli and Andrew Stevens break down the latest trends in cloud computing, data engineering, AI, and cybersecurity - and decide whether they're game-changing innovations or just industry buzz.In each episode, we dive into topics like AI-driven predictive analytics, cloud-native architectures, zero trust security, data mesh, and more, giving you real-world insights from practitioners who know what works and what doesn't.No fluff. No hype. Just honest, technical discussions to help you navigate the fast-evolving landscape of tech.Subscribe and follow along as we call it like it is: Hot… or Hype?

  1. Hot or Hype Deep Dive Ep 6: AI, Marketing, and the Evolution of Customer Experience with David Ovens

    JUN 26 · BONUS

    Hot or Hype Deep Dive Ep 6: AI, Marketing, and the Evolution of Customer Experience with David Ovens

    What happens when cutting-edge AI meets the timeless art of hospitality? David Ovens, head of marketing for Seagrass Boutique Hospitality Group, takes us behind the scenes of this fascinating intersection where technology and human connection collide. The hospitality industry stands at a crossroads. While traditionally slower to adopt new technologies, restaurants now find themselves navigating the AI revolution with both excitement and caution. David explains how rich first-party customer data forms the foundation for meaningful AI implementation, allowing establishments to recognize returning guests, understand their preferences, and create those magical "we remember you" moments that transform ordinary dining into memorable experiences. From AI-powered reservation systems that handle bookings 24/7 to the creation of digital content that would otherwise require expensive and logistically challenging photoshoots, we explore the practical applications already changing how restaurants operate. David shares how his team uses AI to generate African-inspired imagery for menu covers at The Meat and Wine Co, demonstrating how this technology can enhance brand storytelling when used thoughtfully. Yet amid all this technological advancement, David reminds us of an essential truth: hospitality remains fundamentally human. "The human aspect of interacting with my friends and family... our facial expressions, our body language, the tonality of the way we speak to each other, that is fundamentally what makes a great restaurant experience." AI may help optimize ambience, streamline operations, and personalize marketing, but it cannot replace the social connection at the heart of dining out. Whether you're a restaurant professional curious about implementing AI solutions or simply a food lover wondering how technology might enhance your next dining experience, this conversation offers valuable perspective on what's truly innovative versus what's just marketing hype. As David succinctly puts it: "AI will help us do all of those things quicker, faster and more effectively. But connection is still a solution." Ready to explore how AI is reshaping the restaurant experience? Listen now and discover where technology meets taste in the modern hospitality landscape. Join Hosts Olivia Storelli, Andrew Stevens and Guests weekly reviewing trending technology in the Enterprise.

    36 min
  2. Hot or Hype Ep 6: AI, Marketing, and the Evolution of Customer Experience with David Ovens

    JUN 26

    Hot or Hype Ep 6: AI, Marketing, and the Evolution of Customer Experience with David Ovens

    What happens when artificial intelligence meets the deeply human experience of dining out? That's the fascinating territory explored in our conversation with David Ovens, Head of Marketing for Seagrass Boutique Hospitality Group, who brings his extensive experience from packaged goods giants like Unilever to global restaurant brands like Taco Bell. David reveals how AI is transforming restaurant marketing in two game-changing ways. First, content generation has evolved dramatically, with AI now creating restaurant imagery so realistic "it is difficult for the layperson to see the difference between real life and AI-generated life." This technological leap allows marketing teams to produce compelling visuals without disrupting restaurant operations or scheduling complex photoshoots. Even more fascinating is how Seagrass leverages first-party customer data to create emotionally resonant dining experiences. By analyzing booking information and purchase history, restaurants can now recognize returning guests, acknowledge their preferences, and deliver personalized service that makes customers feel genuinely valued. As David explains, "What makes the restaurant sticky is the fact that you as an individual human being feel a sense of connection and appreciation and respect." The conversation delves into thought-provoking questions about the future of AI in hospitality. How far is too far when personalizing the guest experience? Where's the line between helpful recognition and uncomfortable surveillance? Could restaurants eventually analyze different contexts – distinguishing between your business dinners and family outings – to further refine their approach? Join us for this illuminating discussion on the present and future of AI in marketing, where we separate what's genuinely transformative from what remains aspirational. Whether you're a marketing professional, restaurant owner, or simply curious about how technology is reshaping everyday experiences, this episode offers valuable insights into the delicate balance of data, personalization, and human connection. Join Hosts Olivia Storelli, Andrew Stevens and Guests weekly reviewing trending technology in the Enterprise.

    11 min
  3. Hot or Hype E5: AI Start Ups with Morgan Davies

    MAR 26

    Hot or Hype E5: AI Start Ups with Morgan Davies

    AI is revolutionizing industries at breakneck speed, creating a gold rush of startup opportunities that technology experts are calling "hot" rather than mere hype. Our panel of tech veterans with over 45 years of combined experience cuts through the noise to reveal what's actually happening in the AI startup ecosystem as we approach 2025.The discussion uncovers two critical trends reshaping the technology landscape: automation solutions and vertical AI applications. As our guest Andrew explains, successful startups aren't just implementing general AI capabilities—they're creating hybrid solutions that ground Large Language Models in industry-specific data to deliver tangible outcomes for specific vertical markets. This approach enables startups to disrupt enterprise workflows by addressing problems that larger tech companies might overlook.Morgan, who has worked with several successful startups including a unicorn, offers invaluable perspective from her experience implementing AI in cloud monitoring. By combining AI with algorithmic trading methodologies for cloud spending optimization, her company demonstrates the practical impact of well-implemented artificial intelligence. The data center environment proves particularly conducive to AI applications due to its wealth of available data—comparable only to the financial sector in volume and detail.For professionals contemplating the leap into AI startups, our experts provide guidance that goes beyond the technical. Finding companies that align with your personal values and ethics becomes crucial as AI integrates into everything from infrastructure to dating applications. The most important qualifications? Believing in the mission, focusing on customer needs, and ensuring proper foundations in infrastructure, security, and data.Ready to navigate this new technological frontier? Listen now to discover why our experts unanimously agree: despite some inevitable hype, mission-driven AI startups delivering real results represent technology's most exciting opportunity since the cloud revolution. Join Hosts Olivia Storelli, Andrew Stevens and Guests weekly reviewing trending technology in the Enterprise.

    9 min

About

Welcome to Hot or Hype, the podcast where hosts Olivia Storelli and Andrew Stevens break down the latest trends in cloud computing, data engineering, AI, and cybersecurity - and decide whether they're game-changing innovations or just industry buzz.In each episode, we dive into topics like AI-driven predictive analytics, cloud-native architectures, zero trust security, data mesh, and more, giving you real-world insights from practitioners who know what works and what doesn't.No fluff. No hype. Just honest, technical discussions to help you navigate the fast-evolving landscape of tech.Subscribe and follow along as we call it like it is: Hot… or Hype?