Growth in a home service business doesn’t break because of a lack of leads. It breaks when communication, structure, and leadership can’t keep up. Janeen Norquist joins me, president and co-owner of Just In Time Heating, Air Conditioning, and Plumbing, a growing HVAC and plumbing company based in Illinois. After spending 16 years at 3M, she stepped into the trades and helped build a business alongside her husband from the ground up. In this episode, we get into what it actually looks like to grow a home service company beyond the early stages. Janeen shares the reality of leaving a stable career, the financial pressure in the early years, and how learning the numbers and building the right processes changed their trajectory. We also break down how they use DISC personality profiles across their entire team to improve communication, reduce internal friction, and make better hiring decisions. Janeen explains how understanding how people are wired has led to stronger retention, better leadership, and a more aligned company culture. We also cover role-playing, leadership development, and what it takes to move from around 3 million to over 5 million in revenue without losing control of the business. If you want to scale with better systems, stronger people, and clearer direction, this episode will give you practical strategies you can apply right away. What You Will Learn in This Episode Why home service companies stall in the 3M to 6M growth stageHow communication issues impact team performance and retentionHow DISC profiles help improve hiring and leadership decisionsWhy understanding personality types leads to better customer interactionsHow to build a culture that supports long term growthThe importance of role playing in training technicians and office staffHow to develop leaders instead of just promoting top performersKey financial metrics every HVAC and plumbing business owner should trackHow to improve efficiency and accountability as your business growsWhat it takes to scale a home service business without burning out your team Connect with Janeen Norquist Website: justintimeheroes.com LinkedIn: Janeen Norquist More From Profit & Grit Book your complimentary Financial Insight Session with Tyler Martin, fractional CFO for home services and the trades, here: http://cfointrocall.com Learn more at http://cfomadeeasy.com Follow the show for weekly interviews with HVAC, plumbing, and home service owners and experts who share what it really takes to grow, scale, and profit in the trades. If you listen to any of the following shows, we’re sure you’ll love ours too! To The Point Home Services Podcast, Toolbox for the Trades, Masters of Home Service, Home Service Business Coach With David Moerman, BlueCollar.CEO, The Home Service Expert Podcast, Next Level Pros, Blue Collar Business Podcast, Home Service Millionaire with Mike Andes, The Contractor Fight with Tom Reber, a 🎙️ Profit & Grit by Tyler Martin Real stories. Real strategy. Real results for service-based business owners. 🔗 Website: ProfitAndGrit.com 📍 LinkedIn: linkedin.com/in/thinktyler 📸 Instagram & TikTok: @profitandgrit Tyler Martin, a fractional CFO for home services and the trades 📅 Want to grow your business with smarter financial strategy? Book a free intro meeting
