Scaling an HVAC or plumbing business gets difficult when systems, structure, and leadership can’t keep up with growth. Brandon Saiz, owner of NCB Mechanical in Albuquerque, shares how he went from getting fired at 19 to building a multi-million dollar HVAC and plumbing company after starting during COVID with his own money. In this episode, we break down the real challenges of growing a home service business. Brandon walks through costly mistakes that shaped his journey, including a $23,000 workers’ comp audit, a $50,000 CRM decision, and losing a $250,000 contract due to lack of structure and scheduling. We also cover hiring, leadership, and team development... how Brandon shifted from hiring anyone available to building a more intentional team, and why understanding what motivates employees is key to scaling. On the marketing side, we discuss how to think about spend across Google, Yelp, and other channels, why you need to test everything, and how tracking KPIs helps you make better decisions instead of relying on industry averages. If you’re looking to grow, improve profitability, and avoid expensive mistakes, this episode delivers practical, real-world insights. What You Will Learn in This Episode Why HVAC and plumbing businesses struggle when scaling too quicklyHow lack of structure leads to operational chaos and lost revenueWhat causes unexpected workers’ comp audits and how to avoid themThe risks of implementing CRM systems before your business is readyWhy losing a $250,000 contract became a turning pointHow to improve scheduling and operational efficiency in a service businessThe importance of accountability in business growthHow to hire and retain the right technicians and team membersWhy leadership development is critical for scaling a home service companyHow to approach marketing spend across Google, Yelp, and other channelsWhy tracking KPIs and performance metrics drives better decisionsThe mindset required to grow a successful HVAC or plumbing business More From Profit & Grit Book your complimentary Financial Insight Session with Tyler Martin, fractional CFO for home services and the trades, here: http://cfointrocall.com Learn more at http://cfomadeeasy.com Follow the show for weekly interviews with HVAC, plumbing, and home service owners and experts who share what it really takes to grow, scale, and profit in the trades. If you listen to any of the following shows, we’re sure you’ll love ours too! To The Point Home Services Podcast, Toolbox for the Trades, Masters of Home Service, Home Service Business Coach With David Moerman, BlueCollar.CEO, The Home Service Expert Podcast, Next Level Pros, Blue Collar Business Podcast, Home Service Millionaire with Mike Andes, The Contractor Fight with Tom Reber, and Blue Collar Success Group. 🎙️ Profit & Grit by Tyler Martin Real stories. Real strategy. Real results for service-based business owners. 🔗 Website: ProfitAndGrit.com 📍 LinkedIn: linkedin.com/in/thinktyler 📸 Instagram & TikTok: @profitandgrit Tyler Martin, a fractional CFO for home services and the trades 📅 Want to grow your business with smarter financial strategy? Book a free intro meeting
