Talking AI in Market Research

ResearchWiseAI

Will and Ray Poynter, the founders of ResearchWiseAI, discuss all things relating to Artificial Intelligence (AI) and market research. Our aim is help market research professionals keep up to date with the dizzying world of AI.

  1. 09/15/2025

    Conversational AI and the Future of Market Insights with Tanya Berlina

    Explore the cutting edge of qualitative research in this episode of Talking AI, as host Ray Poynter welcomes Tanya Berlina, Client Success Director at Yasna AI. Tanya shares over 20 years of qualitative research expertise, discussing how AI-driven platforms are transforming the way researchers collect and analyze conversational data. ### Key Topics Covered Blending Traditional and AI Moderation: Discover how Tanya educates clients to synergize human expertise with AI efficiency for deeper insights. The Surge in Conversational Data Collection: Understand what's driving the rapid adoption of conversational AI in research, from stakeholder interest to the quest for efficiency. Multilingual and Global Projects: Learn how Yasna AI's platform makes it seamless to conduct research across languages and cultures, empowering teams worldwide. The Future of AI-Moderated Research: Get a glimpse into upcoming advancements, including AI’s growing capability in group moderation, multimedia analysis, and learning from previous sessions. Practical Tips for Getting Started: Tanya offers actionable advice for researchers new to conversational data collection—highlighting curiosity-driven projects and the unique benefits of global studies. ### About the Guest Tanya Berlina is a seasoned qualitative research professional and Client Success Director at Yasna AI. With a career spanning over two decades, she specializes in helping market research agencies worldwide embrace AI-powered methodologies. Tanya's expertise lies in blending traditional qualitative approaches with state-of-the-art AI moderation, making her a sought-after advisor in the evolving research landscape.

    15 min
  2. 09/02/2025

    Revolutionizing Insights: Steve Phillips on AI, Automation, and the Future of Market Research

    In this engaging episode of Talking AI, host Ray Poynter sits down with Steve Phillips, Founder, Chair, and Chief Innovation Officer at Zappi, to explore how artificial intelligence and automation are transforming the world of consumer insights. ### Key Highlights - Steve Phillips' Journey: From the early days of qualitative and quantitative research across multiple continents to founding Zappi, a company built on automating and innovating market research methodologies. The Zappi Story: Learn how Zappi shifted the paradigm from slow, expensive research to rapid, scalable, and high-quality insights, leveraging automation and AI from the outset. Client Partnerships & Innovation: Discover the importance of 'pirate' clients like Unilever, Coca-Cola, and PepsiCo, who partnered early with Zappi to co-create new approaches and how these collaborations led to the birth of ADA, PepsiCo's cutting-edge insights platform. Generative AI in Research: Steve explains how the arrival of LLMs (like GPT-3) transformed automated report writing, enabling reports with near-expert quality and real-time data synthesis. The Power of Data Assets: Insights on how automation not only accelerates research but also builds vast, actionable data assets for meta-analytics and predictive modeling. Democratizing Insights: Addressing the debate about democratization, Steve argues that structured automation empowers insight teams to focus on data architecture and strategy, amplifying their organizational impact. Looking Ahead: Predictions for the next 18-24 months, covering synthetic research, AI agents, and how insight teams are poised to lead organizations into an AI-first future. Advice for Young Researchers: Steve's advice to newcomers: embrace AI, experiment, and reimagine your role for a data-driven, AI-powered era. Whether you're a research professional, data enthusiast, or innovation leader, this episode offers a wealth of forward-thinking perspectives on the evolving landscape of insights and AI. --- Learn more about Zappi: https://www.zappi.io/ Connect with Ray Poynter: LinkedIn Discover more Talking AI episodes: Podcast Homepage Guests: Steve Phillips

    20 min
  3. 07/14/2025

    Taming AI Hallucinations in ResearchTech: 5 Pitfalls and Solutions with Scott Swigart

    In this free episode of Talking AI, host Ray Poynter sits down with Scott Swigart, SVP of AI Innovation at Shapiro & Raj and Head of Product for Stellar, to uncover the five core causes of AI hallucinations in ResTech—and how to crush them. From visually dense slide decks and the “chunking chainsaw massacre” to outdated training data, overconfidence bias, and data contradictions, Scott shares practical, human-augmented workflows that ensure your AI-powered insights are rock-solid. Scott Swigart brings over 20 years of experience at the intersection of market research and technology. A former co-owner of a boutique insights agency and a life-long programmer since age 12, he now leads development of Stellar, Shapiro & Raj’s proprietary AI insights platform, helping life-sciences clients turn mountains of qualitative and quantitative data into trustworthy conclusions. Tune in to learn: - How to reverse-engineer complex charts into clean data tables and quality-control them Why context window size matters and how to avoid “chunking” pitfalls Techniques for forcing AI to treat your data as the source of truth, not its outdated training set Ways to expose AI’s overconfidence and request built-in “show-your-work” reasoning Methods to map, weight, and surface contradictions across reports, transcripts, and studies Equip yourself with the tactics you need to transform AI’s superpower—scaling across thousands of pages—into reliable, actionable insights. Scott's LinkedIn Article: 5 Causes of Hallucination in Insights AI

    34 min
  4. 06/02/2025

    Talking AI: Leveraging LLMs for Cultural Insights with Ramona Daniel

    In this Talking AI episode, Ray Poynter welcomes Ramona Daniel—an independent cultural insights consultant with over 25 years in research—to discuss how generative AI has transformed her workflow. Ramona recounts her journey from telephone interviewer at Ipsos to leading a 79-market media study at Group M, and finally to striking out on her own in 2024. Facing the challenges of solo consulting, she turned to LLMs to replicate the role of missing team members, ask critical questions, and uncover patterns in cross-cultural data. ### What You'll Learn Ramona’s AI Onboarding Story Why she began experimenting with ChatGPT, Claude, Gemini, DeepSeek, Copala, and Perplexity How she evaluated outputs, compared platforms, and found which tools delivered the best insights Practical AI Experiments Turning raw PCA outputs from jamovi into interpretable narratives via ChatGPT or Claude Using Perplexity as a natural-language search engine instead of traditional keyword Google searches Converting dense research papers into audio “podcasts” with NotebookLM to quickly grasp key themes and cultural implications Lessons Learned & Pitfalls to Avoid Why off-the-shelf LLM outputs can feel “middle of the road” and how to apply critical thinking to interrogate them Which features (e.g., ChatGPT’s voice mode, Claude’s voice, Gemini’s latest modules) fell short and why The temptation to shortcut learning—how to ensure AI tools complement rather than replace your own expertise Opportunities & Threats for Cultural Research How AI’s pattern-recognition capabilities can surface unseen cultural signals beyond English-only sources Inherent biases in LLM training data and the importance of human validation when interpreting cultural context Actionable Tips for Beginners Experiment liberally: press buttons, type queries, see what happens, and fail fast Don’t lock into one platform—test multiple LLMs (ChatGPT, Claude, Gemini, etc.) to find which voice aligns with your needs Shape AI workflows to fit your unique process, rather than expecting plug-and-play solutions --- ### Key Takeaways AI as a Collaborative Partner—Use LLMs to fill gaps in your network, challenge your thinking, and highlight hidden data patterns, but always apply critical judgment. Multimodal & Multilingual Research—Tools like NotebookLM let you transform PDFs, research papers, and non-English sources into digestible formats, expanding your cultural horizon. Continuous Experimentation—AI platforms evolve rapidly; regularly revisit and compare ChatGPT, Claude, Gemini, Perplexity, and emerging tools to stay ahead.

    23 min

About

Will and Ray Poynter, the founders of ResearchWiseAI, discuss all things relating to Artificial Intelligence (AI) and market research. Our aim is help market research professionals keep up to date with the dizzying world of AI.

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