Product Marketing Adventures

Elle Grossenbacher
  • 5.0 (5)
  • Marketing

Product Marketing Adventures is the only PMM show that goes beyond theory and into the real execution of product marketing. In each episode, experienced product marketers co-host two segments of the show: first a case study example of their work, followed by a messaging critique of companies we admire. Listeners enjoy a fun conversation packed with practical guidance to leverage in your product marketing career.

  1. 3d ago

    Master Company-Wide Messaging Like A Founding PMM

    If you’ve ever sat in a meeting where sales, marketing, and product all describe the same thing in totally different language, you’ll recognise this one. Leadership keeps asking, “So how is this different from the other offering again?”, and somehow everyone still thinks they’re aligned. The fallout rarely looks like a “messaging problem” either. It shows up as slow sales cycles, confused positioning, weak cross-sell, campaigns that don’t convert, and a website that feels like five companies stitched together. In this episode, I’m joined by Kevin Chan, Head of Product Marketing at Fleetio, who’s known for getting company-wide messaging alignment to actually stick. We talk about what it really takes to fix fragmented messaging, starting with the unsexy part most teams skip: stakeholder readiness, trust, and the history of past “messaging refreshes” that went nowhere. From there, Kevin shares how he anchored the work in voice-of-customer insight and brought the right people into the process so the language could hold up across teams. We also get into why word debates are usually strategy debates in disguise, and how to keep messaging alive through real feedback loops instead of treating it like a one-and-done doc. To wrap, Kevin and I do a quick messaging critique of Brick, the screen-time device, and explore how a sharper framing could shift it from “reclaim your time” into something more behavioural and habit-based. LINKS Messaging Critique (Brick): https://getbrick.com/  Connect with Kevin: LinkedIn: https://www.linkedin.com/in/kchan91/  Connect with Elle: LinkedIn: https://www.linkedin.com/in/elle3izabeth/  Website: https://www.productmarketingadventures.com/

  2. Aug 4

    Build Customer Loyalty Programs Like A Netflix PMM

    Subscription overload is real. You open Netflix, scroll for ages, jump to Hulu, maybe Disney+, and still end up rewatching The Office or Parks and Rec. Then your credit card bill hits and you’re left wondering why you’re paying for all these subscriptions in the first place. That “is this still worth it?” feeling is the loyalty problem, and it’s not just entertainment. SaaS brands are fighting the same battle for habit, relevance, and ongoing value perception. In this episode, we dig into one of the most interesting examples of a PMM stepping straight into that challenge: Disney+ and customer loyalty in a category where churn is constant and attention can shift overnight. Joining us is James Schultz, the PMM who built the program, now at Netflix thinking deeply about customer experience in an increasingly personalised world. James shares the thinking behind Disney+ Perks, including how he approached the problem before anyone started throwing rewards at it. We talk about what he looked at to understand cancellation behaviour, how he thought about different customer groups, and why perceived value is the lever that matters when discounting is the easy trap. We also get into what it takes to execute a loyalty program so it doesn’t fade into the background after launch, plus a quick messaging critique of BODYARMOR’s “Choose Better” and why clarity beats aspiration when you want a line people can actually repeat. James wraps with a simple warning that applies to loyalty and messaging alike: validate first, build second, and make the value obvious. LINKS Messaging Critique (BODYARMOR): https://www.drinkbodyarmor.com/  Connect with James: LinkedIn: linkedin.com/in/jamesjacobschultz  Connect with Elle: LinkedIn: https://www.linkedin.com/in/elle3izabeth/  Website: https://www.productmarketingadventures.com/

  3. Jul 21

    Master Your Up-Market Strategy Like A Unify PMM

    Landing your first enterprise deal feels like you cracked the code. Then leadership wants ten more, and suddenly “going upmarket” becomes the plan, even if your motion still looks mid market. This episode is about what actually changes when you move into enterprise, and why it is not just selling to bigger companies. It is a different buyer, a different story, and a different way of proving value. Quintin Smith joins me to break it down. He is a two time founding PMM, currently leading go to market at Unify, and previously helped scale CaptivateIQ during a major growth phase. He shares what it took to turn enterprise from a lucky win into a repeatable motion. We get into the enterprise buyer dynamics that most teams underestimate, including the importance of the full buy team and the narrative shift required to win at that level. Quintin also walks through his Four Rs framework for building an upmarket strategy that can actually run, from research and refinement through enablement and reporting. We also do a messaging critique of Profound, a company helping brands improve visibility inside AI platforms like ChatGPT and Microsoft Copilot. We talk about what they are doing well in clarity, and where a more future oriented narrative could help them own the category as search behavior shifts. LINKS Messaging Critique (Profound): tryprofound.com Connect with Quintin: LinkedIn: https://www.linkedin.com/in/quintin-smith-35b51582/  Connect with Elle: LinkedIn: https://www.linkedin.com/in/elle3izabeth/  Website: https://www.productmarketingadventures.com/

  4. Jul 7

    Tell Engaging Stories Like a Fearless PMM

    Product marketing is split into two camps. One group relies on safe templates, stock imagery, and generic descriptors that blend right into the background. The other group treats creative storytelling as a strategic muscle, pushing past surface-level benefits to build a genuine, emotional connection with buyers. This episode is about how to break out of that first, stuffy camp and start driving real revenue impact with your content. Stefan Gladbach joins me for a deeply practical conversation on transforming content ecosystems from stuffy to unforgettable. Stefan has spent over eight years building product marketing playbooks across multiple industries, and currently leads content innovation at the church tech market leader, Pushpay. He shares how he moved his team away from static talking-head clips into dynamic whiteboards and narrative skits that capture authentic audience sentiment. Stefan breaks down his exact five-step creative playbook. We explore how to unearth real emotional pain points rather than hiding behind surface-level benefits like "saving time and money," how to turn up the creative heat gradually using the "frog in a boiling pot" method, and how to handle status-quo objections from internal leadership using hard empirical data. We also conduct a live homepage messaging critique of Vidyard, analyzing where their hero layout succeeds, how they accidentally trick users with integration logos, and why overloading copy with buzzwords like "AI-powered" dulls your product story. If you take one lesson from this episode, let it be this: creativity is an operational muscle that requires daily practice reps. Stop relying on safe frameworks and start bringing your product stories to life. Key Takeaways Ditch the Boring Benefits: Surface-level claims like "save time and money" fail to trigger emotion. Dig deeper into the daily frustrations of your buyer persona to build a true before-and-after story.Boil the Frog Domestically: Avoid pitching radical creative concepts immediately. Introduce micro-experiments to accumulate early metric wins and secure internal leadership trust.Build a Customer Safety Net: Keep your boldest ideas grounded by testing wacky concepts against a tight, informal loop of trusted customer advisors before going live.Defend Content with Data: Answer brand-guideline objections and executive hesitation by pointing directly to upstream click-through rates and downstream sales-call callouts.Get Creative Reps In: Creativity isn't just innate; it's a muscle. Use side projects, LinkedIn posts, short fiction, or improv classes to keep your storytelling sharp for your day job. LINKS Messaging Critique (Vidyard): vidyard.com  Connect with Stefan: LinkedIn: https://www.linkedin.com/in/stefan-gladbach/  Connect with Elle: LinkedIn: https://www.linkedin.com/in/elle3izabeth/  Website: https://www.productmarketingadventures.com/

  5. Jun 23

    Claude Code Your Next Launch Like A Vivun PMM

    Product marketing is splitting into two groups right now. One group uses AI to move faster and crank out deliverables. The other uses AI to operationalize deep thinking, pressure test positioning, synthesize customer patterns, and build systems that keep working after the launch. This episode is about that second group, and what it looks like when it is done well. Ryan Radcliffe joins me to break down how he helped Vivun reposition at breakneck speed as the company evolved from serving sales engineers to launching Hero for sellers. Ryan’s approach was not “throw prompts into Claude and hope.” He built a 40 page messaging and persona manifesto grounded in research, stakeholder alignment, customer psychology, and voice of customer insights. We talk through how that manifesto became a real operating system for the company. How Ryan translated executive narrative into personas, positioning, proof points, and language guidelines that teams could actually use. Then we get into where Claude fits, and how constraints and inputs matter if you want outputs that stay on brand and avoid the usual AI mess. We also cover the moment the system proved itself when the team had to ship a hero website fast, plus a messaging critique of UserGems and why generic AI language is the quickest way to lose trust. The big takeaway is simple. AI is not the strategy, clarity is. AI just helps you scale it. LINKS Messaging Critique (UserGems): https://www.usergems.com/   Connect with Ryan:  LinkedIn: https://www.linkedin.com/in/radcliff/   Connect with Elle: LinkedIn: https://www.linkedin.com/in/elle3izabeth/  Website: https://www.productmarketingadventures.com/

  6. Jun 9

    Go Bold with Competition Like a Sybill PMM

    If you are a startup PMM staring down a category leader, this episode is for you. We use the David and Goliath story as the setup, not to be dramatic, but because it is real. You are not going to outspend the incumbent, and you probably cannot out muscle them on brand. So the question becomes, where is the opening that actually matters? Collin Mayjack joins me to break down how Sybill went head to head with Gong and turned it into real pipeline. Collin leads product marketing at Sybill, previously worked on growth and adoption at GoFundMe, and brings a rare trust building lens from his background before product marketing. He shares how to compete without trying to become the market leader. We walk through Collin’s competitive playbook, including how to get painfully clear on differentiation, how to pull real customer frustrations from the places people are already venting, and how to build a full funnel system that backs bold claims with proof. We also talk about why putting a real person at the center of the narrative can make competitive messaging land harder and feel more credible. Finally, we dig into the guardrails. How to go bold without being reckless. Plus, a messaging critique of Zendesk’s “Call Your Mom” campaign and why empathy matters when you are trying to create contrast in the AI era. Key Takeaways Do not try to outspend the category leader. Find the opening that matters and go all in.Competitive positioning only works when it is specific, defensible, and rooted in real product differences.Customer frustration is a goldmine, but only if you use the language customers already use.Bold top of funnel content needs bottom of funnel proof, or it will not convert.A human face can make competitive messaging feel more credible and harder to ignore.Guardrails matter. Be bold, but stay truthful, fair, and empathetic. LINKS Messaging Critique (Zendesk): https://www.zendesk.com/  Connect with Collin:  LinkedIn: https://www.linkedin.com/in/collinmayjack/  Connect with Elle: LinkedIn: https://www.linkedin.com/in/elle3izabeth/  Website: https://www.productmarketingadventures.com/

  7. May 26

    Know the "So What" Like a Digital Science PMM

    Ever been hit with the classic, “We’re launching next week. Ready? Go.” moment? In this episode, we talk about why that scramble happens, what it costs, and how the best product marketing teams avoid it by getting clear on success, ownership, and the difference between a release and a real launch. Doug Kimball joins me for a practical conversation on one of the biggest moves a PMM can make: rebuilding the go-to-market function from the ground up. Doug has led global marketing and product marketing teams, run major field kickoffs, and helped teams improve pipeline impact and collaboration using Pragmatic Institute principles. He also recently published a book on B2B positioning and messaging called So What? Why? Who Cares?. Doug breaks down how he approached rebuilding GTM at Digital Science without overcomplicating it. We get into how to look back at what worked and what did not, align PMM work to revenue outcomes, clarify roles across product and marketing, and put frameworks in place so launches stop feeling like one-off fire drills. We also do a messaging critique of OppTrack, a win-loss and competitive intelligence company, and talk about the difference between messaging that is clear and messaging that creates urgency. If you take one thing from this episode, it is this. Before you build the plan or ship the launch, nail the “so what.” LINKS Messaging Critique (OppTrack): https://www.opptrack.com/   Connect with Doug:  LinkedIn: https://www.linkedin.com/in/dougkimball/   Book: https://sowhatwhywhocares.com/   Connect with Elle: LinkedIn: https://www.linkedin.com/in/elle3izabeth/  Website: https://www.productmarketingadventures.com/

  8. May 12

    Write Your Product Narrative Like a Zapier PMM

    Your company has outgrown the thing it is known for, but the market has not caught up yet. New launches land like add-ons instead of the next chapter, and suddenly you are trying to scale a bigger story with old positioning. In this episode, we talk about what it actually takes to evolve brand perception as your product expands. Wade Burrell joins me to break it down. Wade has 15 years of experience across product, go-to-market, and growth, with time at Worldpay, Square, and Intuit Mailchimp. He led SMS expansion across 37 countries and helped shift Mailchimp from being seen as an email tool to being understood as a multi-channel marketing platform. Today, he is at Zapier, leading product marketing for critical infrastructure in the AI era. A big part of our conversation focuses on Wade’s work repositioning Mailchimp’s SMS product. It started as a standalone MVP and was initially treated as useful but optional. Wade shares how they worked to shift that perception, connect SMS to the broader platform story, and make it feel like a strategic priority instead of a bolt-on. Wade also walks through a practical narrative playbook for PMMs, including how to audit your existing platform assets, run open-ended customer research, bring insights into roadmap discussions, and sharpen positioning through real constraints. Plus, we close with a messaging critique of Cursor and where their story could expand beyond developers to speak to larger engineering organizations. Key Takeaways Platform expansion creates narrative lag if your positioning does not evolve with the productNew products need to feel like the next chapter, not a bolt-onStrong narrative shifts start with an audit of what you already own and can credibly claimOpen-ended customer research helps you find the gaps that matter, not the story you want to tellSales feedback is a fast reality check on whether positioning holds up in the real worldGreat messaging can still get sharper by building a second layer for new decision-makers LINKS Messaging Critique (Cursor): https://cursor.com/   Connect with Wade: LinkedIn: https://www.linkedin.com/in/wadeburrell  Connect with Elle: LinkedIn: https://www.linkedin.com/in/elle3izabeth/  Website: https://www.productmarketingadventures.com/

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About

Product Marketing Adventures is the only PMM show that goes beyond theory and into the real execution of product marketing. In each episode, experienced product marketers co-host two segments of the show: first a case study example of their work, followed by a messaging critique of companies we admire. Listeners enjoy a fun conversation packed with practical guidance to leverage in your product marketing career.

Information

  • Creator
    Elle Grossenbacher
  • Years Active
    2025 - 2026
  • Episodes
    38
  • Rating
    Clean
  • Copyright
    © Product Marketing Adventures, LLC

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