The Health and Social Care Business Podcast

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“We are not troublemakers. We are truth tellers. We are here to stay.” In this episode, Kat Hall, organiser of Providers Unite, shares how the movement (founded by Nadra) is helping providers speak up, challenge councils, and push for real change in social care. From the Stoke-on-Trent JR to giving providers tools to protect their services — this is about building a movement, not just a moment. "Give us a voice. Give us a seat at the table. And we’ll show you where it’s not working." Listen now. Is it too late to save social care? #ProvidersUnite #SocialCare #KatHall #TruthTellers #Podcast

  1. You Can't Recruit Experience, But You Can Build And Create It | Homegrown Care Talents Ep 3

    07/26/2025

    You Can't Recruit Experience, But You Can Build And Create It | Homegrown Care Talents Ep 3

    Some stumbled into care. Others were drawn to it. A few thought they’d leave after a month. But they didn’t. Red Jacket didn’t just fall into care. They’ve redefined what it means to build a local care workforce from the ground up. They now recruit over 200 students through Bournemouth University They've secured new partnerships with Southampton University, a Russell Group institution Today, their 350-strong workforce is made up primarily of local talent under the age of 30 How? They invested early. They showed up in classrooms, at career fairs, in full team formation. They didn’t wait for ‘qualified staff’ to appear. They trained them. They believed in them. And they built a company where young carers don’t just survive ..... they rise. In this episode of the Homegrown Talent Series, we meet three of those rising stars: Milly, Callie and Jude. We also hear from Red Jacket’s co-founder, Jordan Towles, who shares how empathy not experience became the foundation of their recruitment model. “We never throw bodies at a problem. We don’t do short visits. We do real relationships.” This is what happens when care is led from the front.

    54 min
  2. Care Providers Share Their Local Recruitment Solutions | Homegrown Care Talent Series Ep 2

    07/17/2025

    Care Providers Share Their Local Recruitment Solutions | Homegrown Care Talent Series Ep 2

    Is it really possible to build a care company where people stay, grow, and lead? Dorset care providers say yes. The real workforce crisis isn’t finding new people. It’s losing the ones you already have. We know what policy says: “Focus on homegrown talent.” But what about the providers already doing this? And more importantly… is it working? Episode 2 of our 4 part Homegrown Care Talent Series takes you inside organisations that have quietly been doing what the Prime Minister is only now calling for. Featuring: Ash (CareSouth) – 15 years in one home, now managing it Jeanette (Culliford House) – from carer to senior leader Rob (Bramley Care) – leading a value driven, stable team In partnership with Dorset Care Association and hosted by Anna Knight, we hear directly from providers on: -What homegrown success really looks like - How to bring young people into care and keep them even with limited interest -Why retention starts with storytelling, not salaries (despite what most assume) Episode now live. Listen in. Let’s learn from it. Lead better. #CareSectorLeadership #DorsetCareAssociation #ProviderVoices #SustainableWorkforce #HomegrownTalentSeries #FutureOfCare

    50 min
  3. Why Gen Z Say No To Care | Homegrown Care Talent Series Ep 1

    07/17/2025

    Why Gen Z Say No To Care | Homegrown Care Talent Series Ep 1

    Gen Zs grew up in care businesses. But now that it’s their turn they’re saying no thanks. In Episode 1 of the Homegrown Care Talent Series, we speak with Willow and Albert, two young creatives who had every opportunity to inherit thriving care agencies… but chose a different path. Featuring Anna Knight, CEO of Dorset Care Association, we unpack: The real reason Gen Z is walking away from the family business The pressure to take over and what that does to ambition Whether care still has a homegrown future, or if it needs a new pipeline This episode is part of a 4-part series exploring whether the care sector can still grow its next generation of leaders from within. ️ Episode themes include: Gen Z perspectives Care succession & burnout Building leadership pipelines Provider reflections Carer truths Frontline realities Subscribe and turn on notifications to catch every episode. Drop a comment: Do you think care is still a viable family business?

    48 min
  4. The Untold Side Of Financing A Care Business- With Christie Finance

    07/03/2025

    The Untold Side Of Financing A Care Business- With Christie Finance

    You're a health and social care provider. You understand care. But do you understand care finance? The reality is, funding growth, buying a business, or even just staying afloat in this sector demands specific financial knowledge knowledge that isn't always obvious or accessible. Join us on The Health and Social Care Business Podcast as we talk with Neil, an expert commercial finance broker from Christie Finance. Drawing on years of experience at top banks and consultancies. Neil sheds light on how care businesses can navigate the complex world of commercial finance and secure the funding essential for their vision.

    29 min
  5. “They May Not Remember Your Name… But They’ll Remember How You Made Them Feel”- With Geraldine McMurdie

    06/16/2025

    “They May Not Remember Your Name… But They’ll Remember How You Made Them Feel”- With Geraldine McMurdie

    You might not fully grasp the complexity of dementia care… until you realise it’s about so much more than memory loss. It’s about behaviour. It’s about decision-making. It’s about dignity in the smallest moments even when someone says “no” and that’s okay. In this episode QCS dementia specialist Geraldine McMurdie helps us rethink what care really means. ️ She breaks down: ✅ Why cognitive decline doesn’t always look how we expect ✅ How tools like the PAL Assessment help tailor support to ability ✅ What the Planned Level of care is and why getting it right early matters ✅ Why carers need support to build skill, not just systems to follow Geraldine also explores how individuals and providers can tap into evidence-based resources like the QCS Dementia Centre, and how external guidance from trusted organisations like: Alzheimer’s Society Dementia UK The NHS can empower families and professionals alike. > “I’ve often signposted friends and family to them myself.” Because dementia care can be overwhelming especially when someone you love is changing before your eyes. But support exists. You’re not alone. And the way you show up matters. This episode is for providers, carers, and anyone walking alongside someone with dementia. #DementiaCare #CognitiveImpairment #YoungOnsetDementia #QCS #AlzheimersSociety #DementiaUK #PALAssessment #EmpathyInCare #SocialCareLeadership #CareWithCompassion #GeraldineMcMurdie #HealthAndSocialCarePodcast

    1h 7m
  6. SOCIAL CARE RESPONDS TO PRIME MINISTERS' WHITE PAPER ON MIGRATION

    05/26/2025

    SOCIAL CARE RESPONDS TO PRIME MINISTERS' WHITE PAPER ON MIGRATION

    Why is the social care sector afraid of the new immigration white paper? On May 12th, the Prime Minister announced a new plan to “tighten up” the UK’s immigration system a system relied on by an estimated 90% of social care providers. But here’s the thing: Social care is not what you think. It’s not just personal care, shopping runs, or companionship. It’s not just “sitting services” or care homes. It’s people. People who rise before dawn to catch a train and support someone with learning disabilities not just to get a job, but to get to the job. People who help a 16-year-old manage severe anxiety just to make it through the supermarket. People who sit beside older adults whose families are thousands of miles away. These are carers. And among them are migrant workers, navigating increasingly complex systems just to bring stability and independence into the lives of others. When I transitioned from the beauty industry into care, I had no idea what I was stepping into. I learned quickly that social care is filled with the most unexpected, compassionate, and resilient individuals lawyers, creatives, parents, students all united by purpose. So when the PM’s announcement raised alarm bells, I knew we needed more than just reactions. We needed a response. That’s why we brought together five brilliant voices for our very first roundtable each representing a vital corner of the care ecosystem: Kat Hall – Organiser of Providers Unite, amplifying grassroots voices Anna Knight – CEO, Dorset Care Association, representing regional providers Palvi Dodhia – Award-winning dementia care home owner and innovator Andrew Nyamayaro – Principal Solicitor, advocating for legal fairness Dudley Sawyerr – Co-chair, LCAS, and a leading voice on DEI ️ In this powerful conversation, we reflected, challenged assumptions, and offered real solutions. It was an honour to host I’d love to hear your thoughts, feedback, and reflections. #SocialCare #MigrationPolicy #CareWorkers #WorkforcePlanning #ProvidersUnite #LeadershipInCare #HealthAndSocialCare #RoundtableDiscussion #CareSectorVoices

    54 min
  7. Using Clinical Skills To Raise Care Standards- With Paula Cashmore

    04/28/2025

    Using Clinical Skills To Raise Care Standards- With Paula Cashmore

    “I come in like Mary Poppins, tidy up and settle fractured relationships, get structure right, and then sweep off again to a new provider once my job is done.” When providers feel buried under policies, unreliable staff, and CQC pressures, most reach for quick fixes. But Paula Cashmore, popularly known as the Mary Poppins of Social Care, brings something different clinical expertise, leadership courage, and a bottomless bag of practical solutions. -A manager feels stuck‍♂️ - Staff aren’t showing up - Policies are ignored - And a CQC inspection looms✍️ Normally? Panic. But Paula’s advice is simple: “You’re judged by what YOU say in your policies — so write what you can deliver, and deliver what you write.” She shows providers how to: 1. Lead with clarity, not fear. 2. Manage poor performance without guilt because “anybody is better than nobody” is never acceptable. 3. For nurses, own their place as clinical leaders, not just “someone working in a nursing home.” This is just one of many lessons from our latest episode: “Using Clinical Skills to Raise Care Standards” Featuring: @Paula Cashmore, Founder, Achievable Care Quality Commission

    29 min
  8. Is Innovation Going Too Far In Care? - With Mark Kendrick

    04/22/2025

    Is Innovation Going Too Far In Care? - With Mark Kendrick

    From Postman Pat to the London Olympics… to Care. What began as a creative experiment inspired by Mark’s grandfather’s dementia journey is now delivering: ✅ Cognitive breakthroughs for people with dementia ✅ Unexpected visual improvements for glaucoma & macular degeneration ✅ Behavioural outcomes in children with complex needs (SEND) I have always loved the concept of VR. But nothing prepared me for the degree of it's value in care This conversation taught me that building anything for the care sector demands more than innovation it requires compassion, experimentation, and patience. Here are 15 lessons I’m taking with me from Mark’s journey: 1. Let personal stories guide product design 2. Start curious, not perfect 3. Test in real-world environments 4. Build with empathy, not assumptions 5. Train people before introducing tech 6. Expect resistance — and learn from it 7. Begin with calm, not wow-factor 8. Watch for surprising outcomes (like reduced PRN meds) 9. Know who not to include (safety matters) 10. Scale slowly — but personally 11. You don’t need to be a big company to drive big change 12. Let the outcomes do the storytelling 13. Collect data, but don’t wait for it to start 14. Tech should support the human touch, not replace it 15. Never underestimate older adults — they’ll surprise you! New podcast episode now live: Is innovation going too far in care — or are we just getting started? What are your thoughts? Let’s talk real outcomes. #CareInnovation #HealthTech #SocialCare #DementiaCare #Podcast #VRinCare

    51 min
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“We are not troublemakers. We are truth tellers. We are here to stay.” In this episode, Kat Hall, organiser of Providers Unite, shares how the movement (founded by Nadra) is helping providers speak up, challenge councils, and push for real change in social care. From the Stoke-on-Trent JR to giving providers tools to protect their services — this is about building a movement, not just a moment. "Give us a voice. Give us a seat at the table. And we’ll show you where it’s not working." Listen now. Is it too late to save social care? #ProvidersUnite #SocialCare #KatHall #TruthTellers #Podcast

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