The Digital PR Show

CIPR Communications

The Digital PR Show is where stories meet strategy. Powered by CIPR Communications, we’re unpacking the wild world of public relations, digital marketing, and brand storytelling—with zero fluff. From expert interviews and real talk on industry trends to behind-the-scenes lessons from our agency life, this podcast is your go-to playbook for PR that actually works in the digital age. Tune in, level up, and make some noise. 🔊 A CIPR podcast.

  1. Oct 23

    PR Playbook: What Digital Authority Looks Like in Practice

    What does it take to be found, trusted, cited, and chosen when people ask AI instead of searching Google? Kendel Lavallee, Director of AI Visibility and Adoption at CIPR, joins Vanessa Arrate and Ryan O’Donnell to explain digital authority and how it works with AI search. Kendel breaks down the four pillars CIPR uses to measure it: search visibility, editorial credibility, content depth, and digital consistency. She explains how it builds on traditional SEO, why a small business can compete by owning one specific niche (her example is a mountain biking lodge), and what to do first if you suspect a competitor is pulling ahead. She also shares what a Digital Authority Audit tends to turn up, including competitors clients never knew they had, and the misconception she hears most often. If you run a business, lead a marketing team, or work in tourism, this episode gives you a simple place to start. Chapters 00:00 Intro00:52 What Kendel does01:33 What digital authority means02:47 Digital authority vs. traditional SEO03:43 The four pillars05:27 Does this matter for small businesses?06:51 What to do first07:57 What the audit diagnoses08:38 What the audit process looks like09:58 The biggest misconception Keywords digital authority, AI visibility, AI search, SEO, GEO, digital PR, Digital Authority Audit, CIPR Two things to check: Kendel introduces herself as Director of AI Visibility and Adoption in the recording, so I used that title.Vanessa’s intro calls this “our mini series, the PR Playbook,” so it sits in that series, not the Digital Authority Playbook I planned earlier. Chapter times come from the transcript, so adjust them if the published cut is trimmed.

About

The Digital PR Show is where stories meet strategy. Powered by CIPR Communications, we’re unpacking the wild world of public relations, digital marketing, and brand storytelling—with zero fluff. From expert interviews and real talk on industry trends to behind-the-scenes lessons from our agency life, this podcast is your go-to playbook for PR that actually works in the digital age. Tune in, level up, and make some noise. 🔊 A CIPR podcast.