The Business Fix

Josh Troche and Chrissy Myers
  • 5.0 (3)
  • MANAGEMENT

Tune in to The Business Fix, the podcast where CEO vision meets on-the-ground operations. Join Chrissy Myers, HR expert and CEO, and Josh Troche, marketing and operations guru, as they tackle the challenges facing small and medium-sized businesses today. Each episode, Chrissy and Josh dissect a common business problem, offering diverse perspectives and actionable solutions. Whether you're in service industries or product development, with 10 or 150 employees, you'll gain valuable insights to improve your business.  This isn't your typical dry business podcast. Chrissy and Josh bring a conversational, down-to-earth approach to the critical aspects of building a thriving business.  Follow us on social media or visit thebusinessfix.com for more resources and to connect with our community. Let's fix your business together!

  1. 6D AGO

    The Nice Leader Trap: When “Nice” Creates Dysfunction

    Send a text Are you the “nice” boss who hates conflict… but lies awake replaying the conversations you didn’t have? In this episode of The Business Fix, Chrissy and Josh unpack the Nice Leader Trap, when leaders avoid hard feedback to protect their own comfort, and accidentally torch trust, culture, and performance instead. Using Chrissy’s own “nice leader” ulcer story as a jumping-off point, they dig into toxic niceness vs real kindness during Workplace Kindness Month, and why “I just want them to like me” quietly wrecks teams. From there, Chrissy walks through the Four C’s of the Nice Leader Trap: Comfort, Confusion, Compromise, Collapse, and how leaders create chaos when they sugarcoat instead of saying the thing that needs to be said. They reframe radical directness as an act of kindness, not cruelty, especially for small and medium businesses where every role really matters. Josh then tags in from the operations and marketing side, showing how “nice” sales promises and vague expectations turn into broken SLAs, angry clients, and teams stuck eating “crap sandwiches” because leaders wouldn’t set clear standards up front. (Yes, including the “fire hose myth” of marketing ROI.) Together they get super practical with the “sweaty 10-minute conversation”: how to normalize tough feedback, protect the standard (not the story), and give direct, humane coaching without blowing up the relationship. Then they tackle kindness vs niceness, drawing the line between protecting your own comfort and protecting your people’s growth. In the Quick Shot segment, they rapid-fire through: The “Let’s circle back” trap and other “nice” phrases that just delay clarity.Whether AI in HR is making feedback kinder or just making avoidance more efficient.And if today’s hyper-vulnerable brand messaging is genuinely human… or just performative content theater.If you’re a small/medium business owner, people manager, or HR/ops lead who’s tired of walking on eggshells but also doesn’t want to be If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    45 min

  2. FEB 4

    The Conflict Cure: Fix the Process, Save the Person

    Send us a text Is your team actually toxic… or is your workflow just broken? In this episode of The Business Fix, Chrissy (CEO) and Josh (marketing/ops guy) break down conflict resolution for small and medium-sized businesses in a way that’s practical, a little punchy, and very real-world. Instead of treating conflict like random “drama,” they show you how to see it as data about your systems, your culture, and your leadership habits. Chrissy walks through her 3 R’s of Conflict Resolution— Regulate yourself first so you don’t contaminate the room,Relate with respect instead of throwing emotional grenades, andResolve with structure, so conversations end in clear agreements instead of temporary relief.From there, Josh puts on his operations lens and shows how “personality clashes” are often symptoms of bad SOPs, vague job descriptions, overlap traps, and broken handoffs between departments. You’ll hear how to run an “operational pre-mortem,” spot the toxic high performer who’s costing you more than they’re producing, and set a culture where conflict gets handled at the right level instead of escalating to the owner every time.  Together, they dive into: The difference between venting and solving, and the one question that tells you which one your employee really wantsHow to encourage healthy conflict in brainstorms—challenging ideas, not identitiesWhy Slack and email are terrible conflict tools and when to “go to video” insteadWhy team-building events don’t fix conflict (you’re just decorating your dysfunction) and what actually doesThey wrap with rapid-fire “Quick Shot” questions: Should you ever fire someone just because they don’t get along with the team?Does team building actually help with conflict, or is it just pizza on a problem?What is the one word you should never use in a conflict meeting—and why it blows up trust instantly?If you’re a small business owner or business manager who’s tired of If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    43 min

  3. JAN 28

    Employee Reviews: A Tool for Growth, Not a Burden for Managers and Owners

    Send us a text Annual reviews shouldn’t feel like a surprise attack followed by a tiny raise and a big dose of resentment… but for a lot of small and midsize businesses, that’s exactly what happens. In this episode of The Business Fix, Chrissy Myers (CEO of Clarity HR) and Josh Troche (marketing & operations guy) break down why traditional performance reviews are broken—and how to turn them into one of your strongest tools for culture, clarity, and growth. You’ll hear Josh’s own “top performer gets blindsided” review horror story, then Chrissy walks through research from Gallup and the Journal of Applied Psychology on why annual, form-heavy reviews don’t actually drive performance. From there, they introduce the 3 A’s framework—alignment, anticipation, and advancement—and show how to turn reviews from a judgment day into a roadmap your people can actually use. From the CEO and operations side, they dig into: Why the annual review should be “dead” as a once-a-year eventHow to use quarterly check-ins and a simple 3-tier system (below / meets / above expectations) instead of bloated 1–5 scalesHow to document performance fairly so you’re not scrambling when tough calls or raises come upWhy “meets expectations” is not an insult—and what happens when everyone is magically “above average”The danger of “money ear”: why mixing compensation with feedback makes people stop listeningThey also rapid-fire some hot topics every owner and manager wrestles with: Self-evaluations – helpful reflection or just checkbox theater?Email/Slack reviews – when quick feedback is good and when it’s just lazyPeer reviews – how to avoid turning them into a hornet’s nestBy the end, you’ll have a simple way to think about great reviews using the 3 C’s of leadership: Clarity (what success looks like), Consistency (no surprises), and Care (growth actually matters here). Combine that with one-page forms and recurring calendar blocks, and r If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    50 min

  4. JAN 21

    The Rockstar Trap: Why Top Performers Often Fail as Managers

    Send us a text Ever promoted your star employee into management and instantly regretted it? You’re not alone—and you're not crazy. In Episode 39 of The Business Fix, Chrissy and Josh dive into the dangerous (and all-too-common) trap of promoting high-performing "rockstars" into roles they’re just not built for. This episode exposes the "Rockstar Trap"—the mistaken assumption that great doers automatically make great leaders—and unpacks the Peter Principle, which states that employees rise to the level of their incompetence. With their signature mix of straight talk, humor, and real-world experience, Chrissy and Josh break down: ✅ Why promoting based on past performance is a setup for failure  ✅ The Three I’s that determine success or struggle in leadership: Identity – From “Hero” to “Coach”: Can they shift who gets the win?Interaction – From Tasks to People: Do they have the emotional intelligence to lead?Intention – From Now to Next: Can they think long-term and lead strategy?✅ The operational chaos that ensues when you promote the wrong person  ✅ How to say “no” to a promotion with love (and development paths!) ✅ Alternative success paths for top performers who don’t want to manage ✅ What to do when it’s already gone wrong (yes, you can undo it—gracefully!) This episode is a must-listen for CEOs, HR leaders, and small business managers looking to protect their culture, retain top talent, and grow the right people into the right roles. 🎯 Whether you’ve made this mistake before or want to avoid it entirely, this episode will give you the clarity and strategy you need to fix it—before it breaks your team. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    48 min

  5. JAN 14

    Civility Isn’t Just Being Polite: It's Building A Better Workplace

    Send us a text In this eye-opening episode of The Business Fix, Chrissy Myers and Josh Troche tackle a subject that’s more critical than ever—civility in the workplace. With tensions on the rise and stress levels at an all-time high, being “nice” just doesn’t cut it anymore. Chrissy explains why civility is not just about politeness—it’s a core business strategy rooted in protecting your culture, your people, and your profits. Drawing on research from SHRM and Google’s Project Aristotle, Chrissy and Josh explore why a lack of civility is fueling conflict in today’s organizations—especially in politically charged or high-pressure environments. You’ll learn why civility must be operational, not aspirational, and how leaders must “model what they mandate” to create a thriving culture where respect and high performance can coexist. Topics covered include: The difference between politeness vs. intentional civilityWhy stress, not systems, define how people handle conflict (unless you intervene)The concept of a “desired state audit” and how to set cultural guardrailsHow to create psychological safety that enables innovation and accountabilityEmotional regulation vs. restraint—and how leaders can master bothPractical advice for managers to see and measure civility on their teamsHow passive-aggressive behaviors signal deeper organizational issuesThe role of resilience over silence in building trustThis episode is packed with humor, hard truths, and helpful strategies every small business owner and manager needs in their leadership toolkit. It’s not enough to “hope” your team gets along—you must build systems that support civility under pressure. 🎧 If you’re ready to make workplace culture a competitive advantage, hit play now. 📢 Have thoughts on this episode? Drop us a comment, leave a review, or connect with us If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    43 min

  6. JAN 7

    Growing Is Lonely: Here’s How High-Performing Leaders Handle It

    Send us a text Growing your business is exciting… and quietly isolating. One day you’re chasing bigger goals, making harder decisions, and realizing the people who used to “get it” no longer do. Welcome to one of the least talked about realities of leadership: growing often comes with loneliness. In this episode of The Business Fix, Chrissy and Josh unpack why business growth and leadership loneliness go hand in hand and why nothing is “wrong” with you if success feels a little lonely. This conversation is for business owners, entrepreneurs, and managers who are leveling up professionally while feeling the emotional weight of outgrowing old relationships, shifting peer groups, and carrying responsibility that few people truly understand. You'll learn: Why leadership growth changes relationships and how to spot misalignment earlyHow to manage leadership loneliness without burning bridges or shrinking yourselfReal-world insights on resilience, boundaries, and professional growth from ChrissyPractical strategies for growth, including peer groups, time boundaries, and smarter relationship investmentsThis episode covers leadership loneliness, personal growth, business mindset, resilience, peer networks, professional alignment, and managing relationships as your business grows—all through a practical, relatable lens. You’ll walk away with clarity on how to protect your energy, surround yourself with the right people, and keep growing without losing momentum, confidence, or yourself. If you’re building a business, leading a team, or managing growth and feeling the isolation that comes with it, this conversation will hit home—and give you tools to move forward. 👉 Join the conversation: Leave a comment with what resonated most, drop a review if this episode helped you, or visit thebusinessfix.com to connect with Chrissy and Josh and explore more leadership and business growth resources. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    36 min

  7. 12/31/2025

    A, B, or C Players? How Smart Leaders Build Teams Without Destroying Culture

    Send us a text In Episode 36 of The Business Fix, Chrissy and Josh tackle one of the most uncomfortable (and unavoidable) realities of leadership: not every employee shows up the same way, and pretending they do is hurting your business. This episode takes a hard, honest look at A, B, and C players, why those labels are so often misunderstood, and how great leaders use them ethically to build strong teams without wrecking their culture. With a mix of real-world stories, sharp humor, and no-BS leadership insight, they break down how to identify high performers without creating arrogance, why your “middle players” are actually the backbone of your organization, and how so-called C players often fail because they’re in the wrong seat—not because they lack capability. You’ll learn how to lead different types of employees effectively, avoid the trap of chasing only A players, and make smarter decisions around hiring, promotion, coaching, and termination. You’ll also hear about: Why hiring only A players can destabilize your entire teamHow to ethically manage performance without turning people into labelsThe difference between a skills gap and a values mismatchWhen repositioning an employee makes sense—and when it doesn’tHow clarity, consistency, and expectations drive real accountabilityWhy strong leadership systems matter more than raw talentThis episode is packed with practical leadership strategies and people-management insights that will help you build a high-performing team, strengthen company culture, and lead with confidence instead of constant second-guessing without burning out your employees or yourself. If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    41 min

  8. 12/24/2025

    What You Should Expect From Your Employees (And What You Absolutely Shouldn’t)

    Send us a text In Episode 35 of The Business Fix, Chrissy and Josh dive into one of the most frustrating and misunderstood parts of being a business owner or manager: employee expectations. What should you realistically expect from your team—and what is completely out of line? They break it all down with a candid, hilarious, and deeply practical discussion, laying out the 3 E’s of a healthy team member—Engagement, Ethics, and Evolution—and why these non-negotiables are the baseline for a thriving workplace culture. You’ll also hear about: What to do when employees miss deadlinesHow to know if it’s a skill gap or a will gapThe danger of “freestyling” (aka ignoring SOPs)Why mind reading and “owner-level obsession” are completely unfair expectationsThe truth about asking for help—and why it should be celebrated, not punishedWhy psychological safety and radical ownership must go hand-in-handThis episode is packed with hard-earned leadership insights and actionable strategies that will help you create a high-performing team without burning them—or yourself—out. 🎯 Perfect for small business owners, people managers, team leaders, and execs who want to build a culture of accountability and growth. 👉 Got feedback or want to share how this episode hit home? Leave us a comment, review, or shoot us a message over at thebusinessfix.com If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today!  We would love to see how we can help you, your business, or your event. Contact us! ClarityHR is your fractional HR team, giving you real people, real support, and real solutions. Whether it’s compliance headaches, hiring struggles, or just needing someone to take the people stuff off your plate — we’ve got your back. So if you’re ready to stop using duct-tape and hope as your HR strategy and finally get some peace of mind, head over to ClarityHR.com If you're looking to start your own podcast or maybe you just want to add the next level of professionalism to your podcast and brand, you should be working with the producers behind The Business Fix at Pedal Stomper Productions. Click the link to learn more about how you can get your podcast to the next level. https://www.pedalstomperproductions.com 🎙 Ready to Fix What’s Holding Your Business Back? The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better. 🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity. Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!

    41 min
See All (42)

Ratings & Reviews

5
out of 5
3 Ratings

About

Tune in to The Business Fix, the podcast where CEO vision meets on-the-ground operations. Join Chrissy Myers, HR expert and CEO, and Josh Troche, marketing and operations guru, as they tackle the challenges facing small and medium-sized businesses today. Each episode, Chrissy and Josh dissect a common business problem, offering diverse perspectives and actionable solutions. Whether you're in service industries or product development, with 10 or 150 employees, you'll gain valuable insights to improve your business.  This isn't your typical dry business podcast. Chrissy and Josh bring a conversational, down-to-earth approach to the critical aspects of building a thriving business.  Follow us on social media or visit thebusinessfix.com for more resources and to connect with our community. Let's fix your business together!

Information

  • Creator
    Josh Troche and Chrissy Myers
  • Years Active
    2025 - 2026
  • Episodes
    42
  • Rating
    Clean
  • Copyright
    © 2026 The Business Fix
  • Show Website
    The Business Fix