Conversations with Serco

Conversations with Serco
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Join Jo Hughes (Serco Restart Scheme Participant Progression Capability Lead), in conversations with Serco staff members and representatives from organisations we work with across our Employment, Skills and Training division. Find out what goes on behind the scenes including good news stories, our commitment to social value, upskilling, reskilling, innovation, and everything else we do that helps citizens navigate life’s moments that matter.

Episodes

  1. FEB 10

    Skills & Training Services: The importance of staff training and development

    In this episode of 'Conversations with Serco', presenter Jo Hughes is joined by two team members from Serco Skills and Training Services, Dean Hooton, Head of Skills and Training for Serco, and Jen Garratt-Parker, Account Manager. In today’s competitive landscape, the success of any business hinges significantly on the skills and capabilities of its workforce. We delve into the critical topic of staff training and development, featuring insights from Dean and Jen. With practical examples and engaging discussions, we explore how effective training solutions can transform businesses and employees alike. About Employment, Skills and Training at Serco Employment, Skills and Training (EST) consists of Employability (the Restart Scheme) and Skills & Training Services. Offering an integrated, innovative, and effective employability and skills solutions which supports individuals back into work, grows and strengthens the economy, and has a positive impact on society. ⁠Visit our website to learn more⁠ Follow us on LinkedIn ⁠@Employment, Skills and Training from Serco⁠ Book a discovery call with the team. Email: learnerrecruitement@serco.com We hope you're loving our podcast! Don't forget to subscribe so you never miss an episode, and make sure to give us a review. EMPLOYERS! Would you like to partner with us to help fill vacancies at your business for no cost? Contact us today to learn how Serco can support you! Email: EEWestCentral@serco.com or EEWales@serco.com.

    24 min

  2. JAN 14

    Employability: Overcoming adversity with Zoe Bennett – Resilience, motivation, and changing people's lives for the better

    In this episode of 'Conversations with Serco', we are joined by the incredible Zoe Bennett (BEM), also known as the 'Motivational Queen'. Zoe shares her inspiring journey of transforming personal adversity into a powerful drive to help others. From discussing how she motivates people, her experiences working with corporate organisations (including Serco delivering the Unique Self Booster course to Restart Scheme participants), and her Awards initiative recognising unsung heroes, Zoe's story is a testament to resilience and self-belief. Listen to this episode for a dose of inspiration and learn how facing challenges can lead to personal growth. *Content Warning*: this episode contains discussions of mental health issues, trauma and abuse, which some listeners may find distressing. If you need support after listening to this episode, contact https://www.samaritans.org/ or https://www.victimsupport.org.uk/. We hope you're loving our podcast! Don't forget to subscribe so you never miss an episode, and make sure to give us a review. You can follow Zoe on LinkedIn! LET'S CONNECT: Our Website Follow Us on LinkedIn

    23 min

  3. 12/05/2025

    Employability: How do we get people into work?

    In this episode, Jo Hughes is joined by not one, but two of our Serco Restart Scheme Managers: Laura Gower, Operations Manager at our Cardiff office, and Metab Aslam, Team Leader at our Coventry office. Laura and Metab talk openly about the wonderful work they, and their teams on the frontline do to support participants to find sustainable employment. Also discussed is social value impact, staff volunteering, work experience, and participant success stories. Show notes: The Pulse Awards are Serco's annual internal awards which recognise teams and individuals who have raised the bar under the Serco values (Trust, Care, Innovation and Pride). They have recently been renamed 'Impact Awards'. 'Clients' and 'customers' refer to Restart Scheme participants. Zoe Bennett Motivational Queen - Unique Self Booster Course - learn more about Zoe and the course here. CSS are Customer Service Standard targets set by the Department for Work and Pensions (DWP) for Restart scheme providers. EE is Employer Engagement team. Serco is committed to supporting local communities, and all staff are entitled to one paid day per year to undertake voluntary work in the community. Watch more about our work experience sessions here. Read more about The Better Health Generation here. Find out more about National Careers Service here. Andy (Bowie) is the Serco Director for Employment, Skills and Training. Moni (Kular) is the Operations Manager at the Coventry office. We hope you're loving our podcast! Don't forget to subscribe so you never miss an episode, and make sure to give us a review. Would you like to partner with us to help fill vacancies at your business for no cost? Contact us today to learn how Serco can support you! Email: EEWestCentral@serco.com or EEWales@serco.com. LET'S CONNECT Our Website Follow Us on LinkedIn

    33 min

  4. 08/14/2025

    Employability: How partnerships drives success

    In the third episode of 'Conversations with Serco', Jo Hughes is joined by Hannah Monaghan, Serco’s Strategic Account Manager, and Campbell Hutchinson, People Partner at One Stop Distribution. Together, they explore how their partnership is helping Restart Scheme participants overcome barriers and transition into sustainable work. From innovative engagement sessions to tailored support for candidates, discover how Serco and One Stop are creating inclusive recruitment processes that deliver meaningful outcomes. Tune in to hear how Serco is driving change through employment, skills, and training. About the Restart Scheme Contract Package Areas (CPAs) The Restart scheme is delivered across England and Wales by 8 providers across 12 areas, known as Contract Package Areas (CPAs). We deliver the Restart Scheme in 2 CPAs; West Central England (CPA1a) and Wales (CPA6). We hope you're loving our podcast! Please share your feedback with us using this form and if you enjoyed today's episode, don't forget to leave a 5-star review on your podcast platform. EMPLOYERS! Would you like to partner with us to help fill vacancies at your business for no cost? Contact us today to learn how Serco can support you! Email: EEWestCentral@serco.com or EEWales@serco.com. CONNECT: Our website Follow us on LinkedIn Connect with Hannah on LinkedIn

    17 min
  5. Employability: Inside Serco's Restart Scheme Specialist Provisions

    06/18/2025

    Employability: Inside Serco's Restart Scheme Specialist Provisions

    In the second episode of 'Conversations with Serco', Jo Hughes is joined by guests Ruth Bardsley and Bev Nickson who work on Specialist Provisions for the Restart Scheme at Serco. Discover the innovative approaches to employability and specialist provisions, including the transformative Restart Blue Mentorship programme. From tackling digital inclusion with practical solutions to enhancing employability through specialised training and support, this episode is packed with valuable insights and inspiring success stories. Listen in to hear how Serco is making a significant impact to participants' lives. Employment, Skills and TrainingEmployment, Skills and Training (EST) at Serco consists of Employability (the Restart Scheme) and Skills & Training Services. Offering an integrated, innovative, and effective employability and skills solutions which supports individuals back into work, grows and strengthens the economy, and has a positive impact on society. We hope you're loving our podcast! Don't forget to subscribe so you never miss an episode, and make sure to give us a review. You can follow Ruth and Bev on LinkedIn! Restart Blue Mentorship programme LET'S CONNECT: ⁠Our Website⁠ ⁠Serco LinkedIn⁠

    28 min
  6. Employability: Unpacking Social Value

    04/17/2025

    Employability: Unpacking Social Value

    Welcome to our brand new podcast, 'Conversations with Serco!' Join host, Jo Hughes, as she kicks off our podcast series with a deep dive into social value at Serco. Our first guest, Suki Gill, Social Value Lead for the Restart Scheme, shares her passion and insights into how Serco goes above and beyond to deliver social value impact. Discover the unique projects making a difference, from digital skills for over-50s to work experience for SEND (Special educational needs and disabilities) individuals. If you're curious about how businesses can truly give back to local communities, this episode is a must-listen! About Employment, Skills and Training Employment, Skills and Training (EST) at Serco consists of Employability (the Restart Scheme) and Skills & Training Services. Offering an integrated, innovative, and effective employability and skills solutions which supports individuals back into work, grows and strengthens the economy, and has a positive impact on society. Subscribe now and be inspired by the stories shaping our future. We hope you love our podcast! Make sure to give us a review on your podcast platform. You can follow Suki on LinkedIn LET'S CONNECT: Our Website Serco LinkedIn

    20 min
  • 6 Episodes

About

Join Jo Hughes (Serco Restart Scheme Participant Progression Capability Lead), in conversations with Serco staff members and representatives from organisations we work with across our Employment, Skills and Training division. Find out what goes on behind the scenes including good news stories, our commitment to social value, upskilling, reskilling, innovation, and everything else we do that helps citizens navigate life’s moments that matter.

Information

  • Creator
    Conversations with Serco
  • Years Active
    2025 - 2026
  • Episodes
    6
  • Rating
    Clean
  • Copyright
    © Conversations with Serco
  • Show Website
    Conversations with Serco