Send a text What if the most powerful growth strategy for an aesthetics clinic isn’t ads or discounts, but trust? We sit down with Dr Cian McLoughlin, Medical Director at OSO Clinic in London, to unpack how a doctor-led, boutique model can deliver natural results, safer decisions, and stronger patient relationships in a noisy market. Cian traces his journey from a stretched hospital system to a practice that puts clinical judgment first. We dig into why OSO combines medical aesthetics with IV therapy and diagnostics, and how “inside-out” care tackles root causes like fatigue and nutrient gaps while improving skin quality and confidence. From anti-wrinkle and dermal fillers to biostimulators and longevity-focused supplementation, Cian explains how he evaluates treatments, trials new products himself, and sets honest timelines so outcomes match expectations. We get candid about misconceptions in cosmetic medicine, including the viral fear that filler never goes away, and how better education is shifting patients from quick fixes to one-to-five-year plans. Cian shares a clear stance on ethics over profit, why the right answer is sometimes “no treatment,” and how that integrity turns retention into word-of-mouth acquisition. We also explore UK regulation, the realities of compliance (GMC, CQC, MHRA), and why clearer oversight would raise standards and make safe choices easier for patients. Behind the scenes, Cian walks through the rhythm of a medical director’s week: consults, treatments, team training, protocol updates, and the unglamorous admin that keeps care safe. He reveals the clinic’s operational edge, including a custom stock and traceability system that automates lot numbers, expiries, and IV formulations to reduce risk without drowning the team in paperwork. Looking ahead, OSO is focused on thoughtful growth—expanding capacity while avoiding commoditised device services that prioritise volume over nuance. If you care about natural results, transparent guidance, and a clinic where systems and ethics drive every decision, this conversation offers a grounded blueprint. Subscribe, share with a friend who values doctor-led care, and leave a review to tell us what you want explored next. Guest Biography Dr. Cian McLoughlin is an aesthetic doctor and the Medical Director at OSO Clinic in London — a doctor-led boutique clinic blending medical aesthetics, IV therapy, and longevity-focused wellness. Trained in Ireland and based in the UK, Cian is known for an ethics-first approach to patient care, with an emphasis on long-term relationships, thoughtful clinical decision-making, and sustainable clinic systems. In this episode, he shares what’s changing in patient expectations, how regulation shapes practice standards, and why patient acquisition is often a by-product of trust and retention rather than marketing tactics. Contact / Links: Website: https://osoclinic.comLinkedIn: https://www.linkedin.com/in/cian-mcloughlin-202a8b225/About Dr Andrew Greenland Dr Andrew Greenland is a UK-based medical doctor and founder of Greenland Medical, specialising in Integrative and Functional Medicine. With dual training in conventional and root-cause approaches, he helps individuals optimise health, performance, and longevity — with a focus on cognitive resilience and healthy ageing. Voices in Health and Wellness features meaningful conversations at the intersection of medicine, lifestyle, and human potential — with clinicians, scientists, and thinkers shaping the future of care. 💌 Join the mailing list for new episodes and exclusive reflections: https://subscribe.voicesinhealthandwellness.com
